Ryanair Head Office
Ryanair Corporate Head Office
Dublin Airport
Co. Dublin
Ireland
Ryanair Customer Care
Customer Service Department
PO Box 11451
Swords
Co Dublin
Ireland
Fax: +353 1 812 1676
Ryanair Reservations (International)
+ 44 871 246 0002
Ireland
0818 30 30 30
1550 92 70 30
UK
0871 246 0000
0905 566 0000
Germany
0900 116 0500
0900 116 0600
Austria
0900 210 240
0900 420 211
France
0892 780 210
0899 194 74
Belgium (Francais)
0902 33 660
0903 88 660
Belgium (English)
0902 33 600
0903 88 600
Netherlands
0900 04 00 860
0900 04 00 856
Italy
895 5000 020
899 898 241
Spain
00 44 871 2460011
807 110 182
Sweden
0900 100 0550
0900 100 0750
Switzerland
0900 808 001
0900 999 002
Norway
820 040 02
820 750 04
Finland
0600 301 334
0600 301 335
Poland
0703 303033
0703 703007
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Book Flight
To book a flight on Ryanair click here
Flight Status
To check Ryanair flight status online click here
Flight Schedules
To check Ryanair flight schedules online click here
About Ryanair
Ryanair was founded in the year 1985 and is a lost cost airline with its main base at Dublin Airport, Ireland. Ryanair operates more than 1,400 flights everyday, connecting 160 destinations across 27 countries. The airline, founded by the Ryan family, currently has about 44 bases. As a matter of fact, Ryanair is Europe’s largest low-cost carrier. To read more visit the website at www.ryanair.com.
Destinations – Ryanair flight destinations include Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Italy, Malta, Lithuania, Portugal, Netherlands, Norway, Poland, Germany, Romania, Slovakia, Spain, Sweden, UK, Latvia and more.
Reference: DTTF6E
Please be informed that I am very disappointed in the way you have acted. On the 3rd of June, our flight (FR3967) to Rome (Ciampino) was canceled, because of the bad weather. We were supposed to leave at 20:35 from Cologne. After waiting for hours (there was only one employee available for multiple canceled flights), it was finally our turn around 02:00. Since all flights to Rome at other airports in that area were overbooked, the only choice we had was to travel to Brussels (!) the next morning, were our plane should leave at 12:50 (FR2975). Since we didn’t receive any vouchers for food and drinks, and we had to stay over the whole night (no hotel was offered), the employee who was representing Ryan Air said that all receipts were refundable as long as we kept them. The first train (Thalys) was leaving at 06:44. Next to the receipts for food and drinks, also the receipts for the taxi (from Cologne Airport to Central Station Cologne) as well as the receipts for the Thalys (from Central Station Cologne to Central Station Brussels) and again the taxi (from Central Station Brussels to Brussels Zaventum) were refundable. After uploading the case report as well as the receipts, we only receive a letter (without any further information) that Ryan Air would transfer an amount of 112,04 EUR. Since this amount is not even covering the tickets for the Thalys, I am quite surprised by the way you have handled this.
Hello, I´m fliying on next thursday, 12-05-2016.
When I did the reservation via the company Halcon Viajes for whatever the reason the luggage booked for the hold was a 15 kilos bag when I really need to carry a bag of 20. At no moment I was questioned by the system what kind of bag did I wanted to check. I need to change that bag for the big one but in your web page I am unable to do it since only allows me to add more bags of the two types but does not allows me to eliminate the bag of 15 kilos selected by the system initially by default.
I´ll go to the airport with a bag of 20 kilos and I´m all for paying the difference of the price between the two bags indicated in the web page but no more.
I tried to phone you but there is no a chance of my call being attended. The call center service is absolutely inefficient.
Everybody has difficulty contacting Ryanair all the time no matter where. This is a deliberate ploy to fuck us all up and to garner even more money for Mickie Beag O Laoire.
Dear Ryanair,
I have been trying to contact Ryanair through various methods to sort out my baggage loss. Your current system requires a PIR report number which I do not have. It has been that frustrating that I have sent a complaint to customer services months ago, I still have no reply and no further with my lost luggage. Its disgusting the way I have been ignored and treated. My complain number is 879539 to which I still have not received a reply from 3 months ago. Please could someone help. regards
I have been trying to contact you about a flight that was cancelled weeks ago. The flight is scheduled at 7:00am your time and I am in the US and that will be 2:00 am here
The flight that was cancelled weeks ago was for Peter Wennington and he is flight from the US so he can’t talk will you again. Please contact me asap about this it was suppose to be cancelled and I am not going to be charged for this flight I have email documents about this cancellation with your employee
I got the following SMS:
Dear Customer
Confirmation Number AKHWKZ
Ryanair regrets that following an operational review, the below flights will cease operation from the 25th October 2015. Please advise any other passengers who may be travelling in your party.
Following this route cancellation customers have 2 options:
Option 1
Full refund of all monies paid. To obtain a refund – click on the link below and complete the required information.
https://schdchng.ryanair.com//Refund?i=2881AKHWKZ00038446-FR47262BEA10LPPBGYC30-FR4727CBE630BGYLPP0451GQPRFBC&lg=en&p=2
Option 2
Re-Book free of charge onto alternative Ryanair flights operating from nearby departure or arrival airports.
Please contact Ryanair reservations or click to chat with one of our advisors.
An automatic refund of this reservation will be processed within 21 working days if no alternative flight options are requested.
Ryanair sincerely apologise for the inconvenience caused by this route cancellation.
I tried to use both options from your letter, but failed. Please, help me.
Hi I’m desperately trying to get through to Ryanair all morning I’m ringing the number quoted on the above numbered answering Mach to ring 1520444004. My husband was to fly out today at around 4pm to Alicante ( benidorm ) but has gotten bad news that his dad hasn’t ling to live. What do I do can I hold the flight cause maybe after the funeral he might make it over for the last few days and we can change it to another. Please try and get back to me as its so frustrating not being able to get you by phone.
THE NUMBERS FOR SWITZERLAND ARE NOT WORKING
AND THE WEBPAGE IS NOT WORKING EITHER FOR FLIGHT INFO
Hello, i need a number to contact you from Lithuania. I have mispelled my name. My reservation number PLWPYT.
Hi, I’m exchange student studying in Spain. I had a NIE before but somebody stole my purse and everything in it yesterday. I was planning to go Paris today. I’m not EU citizen, and I’m afraid that ryan air may not allow me to go out from Spain or come in to Spain cause I don’t have my NIE. What can I do in this occasion? Regards, yiyeun.
Hello,
How can I get an invoice ? Please contact me by my email adress.
Thank you.
Hello! I have a problem regarding my flight reservation from Faro to Edinburgh (number: CHHPVQ) GFB3GT. When I tried to check in online I noticed that my family name is not there. I tried to call the reservation center, by international call from Portugal, but still, no one answered. Would you please you
add my surname and confirm my reservation. Thank you.
Hello, I am have a flight on 27 th of september from bologna to Wroclaw (19:15-21:00) and I just received a weird e-mail from ryanair, some kind of important infrormation about my flight but it just confirms my flight, Is there something to worry about ? any kind of cancellation? thank you
Have you ever heard of an airline charging more for a piece of hand luggage than for an actual passenger? Well, it actually happened when I flew with my daughter from Kerry, Northern Ireland to London on Ryanair this past June. [Flight FR 614 at 8:50am on June 22, 2012; reservation # QFBT4G] The price of a one-way ticket was only £35, and with administration fees and taxes this came to £64 for each of us. We always each carry one small suitcase and an airline bag so as to avoid checking in luggage and waiting for it to be downloaded at our destination. However, Ryanair insisted that we check in one piece of hand luggage as they found our airline bags too big. This was really not the case, however, as the airline bags were each the size of a lady’s medium-sized handbag, and Ryanair was indeed allowing women to take a carry-on suitcase and a handbag on board.
We had no choice, but to pay for ‘excess baggage’ — and at a very excessive amount: £100 for each piece of hand luggage! If this is not gouging by an airline, then what is? It is true that Ryanair sent an email two days before our flight spelling out their luggage policy, but our luggage was within the weight and dimension limits. Ryanair should have allowed us to carry on our small suitcases and smaller airline bags, as all the airlines we have traveled on all these years have been willing to do this. We tried to get this charge dropped from my Diners Club bill, but, after more than two months of wrangling, Diners could not help us in this dispute. We feel we are entitled to a refund of £200 ($320) and that Ryanair should completely overhaul their baggage policy. The basic flight costs on Ryanair are cheap, but not when you have to factor in the cost of being forced to check in hand luggage. There was a lot of grumbling at Kerry’s airport, as several other passengers got stuck with paying £100 per bag; Ryanair’s image is greatly tarnished with their current way of handling baggage — and handling passengers.
Hiya to everyone
I would like to ask if Ryanair continues flying to/from Thessaloniki Greece bcz I have heard some rumours that next winter 2013 Ryanair will stop flying from Thessaloniki.
I used to fly with Ryanair and I really like this air company and due to the fact I plan to visit London many times next winter I want to know if it is true about that rumours bcz I want to book as soon as possible.
Thank u very much
I was calling the call center and waiting many times for few minutes but nobody takes the phone, it’s just taking the money from my mobile. We have a flight on the 19.07.2012 to London from Krakow. Since we are two persons and booked a luggage of 15 kilos each, is it possible to put the 30 kilos in one luggage?
Hello,
We would like to reserve special assistance at the airport for Irena Slepikiene, booking ref.: HE91HJ, Brussels -Kaunas(Kun) on the 14th of July. We tried to call the calling center but nobody answered. Would You kindly help us and arrange this assistance for our client.
Kind Regards
Thank you for your confirmation but it is for the wrong flight. I booked flight FR7034 departing Dublin 19.40. You have sent me confirmation of flight FR 7032 departing 10.30. Please send confirmation for flight FR 7034 departing 19.40
Upon viewing your booking history we can see that the flight booking that you have not received the confirmation for had a slight mis-spelling in the e-mail address. This has been amended now and the confirmation sent to your e-mail address.
Comment: On Wednesday 20 June, at the same time, I booked and paid for 2 Ryan Air flights.
> 1. Gatwick to Dublin on 22 July Amount paid £31.99
> 2. Dublin to Faro on 23 July Amount paid £72.82
> I received an email from Ryan Air the same day giving the reservation number ICU4RP. On looking at the details I can see only one flight booked – Gatwick to Dublin.
> I note in your blurb that a reservation may be cancelled if payment is not received. My credit card details show two payments of the above amounts to Ryan Air on 20 June for both the Gatwick/Dublin and Dublin/Faro legs of my journey.
> Please email me the reference details for my Dublin/Faro flight
I booked a flight yesterday 7/6/12 and as my computer kept crashing it altered the flight around the wrong way instead of Stanstead to Limoges it was back to front, I paid 173 euros for this flight
and want to alter it round the right way but why should it cost me so much and I will lose the original money for the first flight, cant this be use for the new flights and I just pay an alteration fee for each booking . Reservation NO. QLBM 2R
Good evening,
I made my reservation today, O8PL9L afterwards I realized that there is one letter missing in my surname. I am now in Switzerland and can-t find any valid customer service number in this country. Could you please help me
hello agnieszka, i have the same problem!!! I booked my flight yesterday and a letter is wrong! I tried to call but nobody in the costumer services answers the phone! What did you do to solve your problem?? I don’t know what to do and i’m afraid of losing my flight :(
Good morning, I need to find my booking details -reservation number – for my flight [and confirm the booking] from Memmingen (Munich West) to Edinburgh on 08 August 2012 with flight number FR6523 [2 persons].
I can’t use the ‘manage my booking’ because I don’t have my flight reservation number and that’s because while I was sent to the web page, after booking, [in order to receive the itinerary and the reservation number of my flight], the pop up advertisement blocked my reservation number. Also I never received a confirmation email with the itinerary. I just checked my bank account and the fee for the ticket is cleared.
Just minutes before this incident, I booked 2 more flights to other destinations and it worked well, both with the site, and receiving the emails with the itinerary. I tried to call the calling center + 44 871 246 0002 but nobody answered.
I need to find my booking details for my flight from Bilund to Budapest on 8 of july around 13:35..
I didn’t receive any e-mails with my ticket. It is impossible to call them. I just checked my bank account and they already took the fee for the ticket…
Good evening. I made a reservation on Sunday from Germany to Greece, by fluege.de. I haven’ t receive yet any e-mail confirmation for that flight. The flight’ s number is 3718069/FR_WB9HVI.
Can you please confirm?
we want to know where can update our details of passport issued date and expirty date ,because when we check in online make the wrong date. thank you very much!
i need on to find my booking details for my fligt from birmingham to alcante on 23 oatober 2011 around 6.30am
hello, am flying from spain Almeria on the 29th of this month, i found out later that there will be a national strike on this day, will this affect the flights?
To the Ryanair managment,
hereby I express my support to the International week of action against Ryanair practices against the workers.
I demand an end to recruitment scamming and abuse of workers at Ryanair.
I will inform public in this country about Ryanair Don’t Care Campaign and expect that you reply to this letter together with the information when your mean practices will end.
In solidarity with Ryanair workers,
Daniel Dreveny
Slovakia
Priama akcia – International Workers Association
Hello, I have a problem regarding my reservation which I have made
yesterday, and the number of the reservation is GFB3GT. The problem is
that when I was reserving my flight, in the box where my surname
(Przewoznik) should be there is just a ‘Surname’. When I tried to do my
online check in I noticed that instead of my surname (Przewoznik) there is
just ‘surname’, so it looks like I have left a blank space in there and
the system has just saved ‘surname’ in the space where Przewoznik should
be. I would like to add that the website was loading very slowly and
during my payment I had to wait about five minutes. Please could you
change my surname and confirm my reservation.
Hello, i have recently had a flight re scheduled by Ryanair which now involves the need for my travel insurance to be extended from 9 days to 10 days, i cannot seem to be able to do this on your manage my flight, i prefer not to phone as i am calling from Portugal and will incur even more costs through no fault of my own, could you please advise what the best procedure would be to resolve this, regards, M Lycett.
Please give me a phone number I can call from Greece. I had an online checkin with wrong spelling name. Is it a problem? Flight number UDE16J. Hoping to receive help on this asap.