Contact of Qantas customer service


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Contact Qantas Airways: Find below customer service details of Qantas airline, including phone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Qantas Airways. Besides contact details the page also offers information and links on services of Qantas.

Qantas Airways Head Office
Qantas Centre,
Level 9, Bldg. A, 203 Coward St. Mascot,
New South Wales 2020
Australia
Phone +61 2 9691 3636
Fax +61 2 9691 3339

Customer Care Phone
(02) 9691 3636 / 13 13 13 within Australia or
+61 2 9691 3636 outside Australia

Arrivals and Departures
Phone: 13 12 23 (within Australia)

Customer Care Address
Customer Care
Qantas Airways Limited
Level 5 – Building A
203 Coward Street
Mascot NSW 2020

Fax
1800 613 844 within Australia or
+61 2 8222 4700 outside Australia

Reservations – USA Office
Phone: 1 800 227 4500

Reservations – UK Office
0845 7 747 767
+44 208 600 4300

Baggage Assistance
1300 306 980 (within Australia)

Frequent Flyer Contact
13 11 31 (Australia)
0845 7 747 100 (UK)
1 (800) 227 4220 (USA)
+61 (3) 9658 5302 (Worldwide)

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Flight Schedule
To check Qantas flight schedule online click here

Flight Status
To check Qantas flight status online click here

Baggage Information
Carry-on Baggage: Generally Qantas flights allow you to carry 2 bags with 7kg each.
Checked Baggage: On international flights you are allowed to carry bags with 23 kg while Business class passengers can carry upto 30 kg and first class upto 40 kg.

Check-In
Qantas Online Check-in is available for all Qantas and QantasLink domestic and international flights. To check-in online now and select your seat click here

For mobile check-in access qantas.com on your mobile phone and select ‘domestic check-in’ from the menu. This benefit is available only 24 hrs before your flight departure. You will receive your boarding pass via SMS.

Qantas Club
As a Qantas club member you get access to 130 airport lounges worldwide, get priority reservations and waitlisting, dedicated check-in and baggage allowances. Individual, Partner, Corporate and Guest Card are the four membership levels. To join the Club right now click here

Frequent Flyer
Qantas Frequent Flyer program allows you to earn miles every time you fly with Qantas and its partner airlines. You also earn miles with credit cards, hotel stays and car rentals. To join the frequent flier program click here

About Qantas Airways
qantas-airline-pictureQantas Airways was founded in the year 1920 and is the second oldest airline in the world. Registered originally as the Queensland and Northern Territory Aerial Services Limited (QANTAS), the airline operates from its main hubs at Sydney Airport and Melbourne Airport. As the national carrier of Australia and the largest airline in that country, Qantas flies to over 182 destinations in 44 countries including Asia, Europe, Middle East and Africa.

The airline currently employs over 32,000 people. Qantas Group has a low fares airline called Jetstar. The group together operates around 5,600 flights a week. As of 2010, the Qantas Group operated a fleet of 252 aircraft. Qantas is a founding member of the oneworld global airline alliance. The Qantas Frequent Flyer program has more than 7.2 million members and nearly 500 partners.

In fact Qantas has been listed by Skytrax in the top ten leading airlines for seven consecutive years. Skytrax has also named it a four star airline. The subsidiaries of Qantas Group include QantasLink, Q Catering, Qantas Freight and Express Ground Handling. Qantas has offices in Auckland in New Zealand, Noumea in New Caledonia, and Nadi and Suva in Fiji.

Destinations: Qantas airline destinations include South Africa, Mexico, Australia, Indonesia, Germany, Sweden, Lebanon, Canada, US, India, China, New Zealand, Japan, Hong Kong, South Korea, Taiwan, Thailand, Vietnam, Italy, France, Poland, Spain, Austria, Switzerland, London, Bahrain, Jordan, Brisbane, Jakarta, Taipei, Tokyo, Manchester and Bahrain.

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4 Responses to “Contact of Qantas customer service”

  • Barbara j smith says:

    Hi, I had a great flight both directions. My only issue was with the seat selection within 24 hours of flight and being charged? I contacted customer service at the airport in Sydney on my return and they promised to reverse the fee. They told me to contact you when I arrived back in U.S. To have the fee charged at departure reversed. My info is, I left LA on 9/16 flight QF12 receipt # 2810954741. Online check in code was 63UOHX . I did select seat within 24 hours and was charged 21.88 on sept. 17th. Please let me know if you need anything else from me. Thank you for your help. Sincerely, Barbara Smith

  • John says:

    Travelled Qatar recently and had a peaceful and enjoyable journey. Tx to the staff and everyone working in the airline.

  • M.Lade. says:

    Well done Mr A.Joyce.Hold your head high you have conducted yourself above and beyond.

  • David Vance says:

    My ticket (3 legs from Korea via China, the last from Melbourne to Brisbane via Quantas) tells me to confirm my booking (72 hours, before or after is only ambiguously worded)but your korean office phone line is endlessly busy, and your website does not respond to attempts to find a confirmation facility with any such, nor does it explain or imply why one cannot carry out a confirmation via the website.
    My name is David Vance and my confirmation code is 4UZ936, flight date 18th of June.
    Please advice and confirm the flight if possible.
    David Vance.

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