Contact Packet One (P1) Networks: Find below customer service details of P1 broadband, including phone, email and address. You can reach the below contact for queries on new Packet One broadband or wimax connections, cancellation, P1 4G internet plans, technical support or other questions on Packet One services in Malaysia. Besides contact details the page also offers information and links on P1.

P1 Head Office
Packet One Networks (Malaysia) Sdn Bhd,
Packet Hub, Level G, 159, Jalan Templer, 46050,
Petaling Jaya, Selangor, Malaysia

P1 Broadband Customer Service
Phone: 1300 03 1300
Email: or

Regional Contacts
Kuala Lumpur: 03-8800 8888
Penand: 04-722 8888
Perak: 05-811 8888
Melaka: 06-733 8888
Johor Bahru: 07-293 8888
Kuantan: 09-293 8888

Online Bill Payment
To pay your P1 broadband bills online click here. Bills can also be paid through cash deposit machines, ATMs, cheque deposit, phone payment (Visa and MasterCard) and postal mail. Account holders of AmBank, CIMB Bank, Citibank, EON Bank, RHB, Public Bank and UOB Bank can pay directly from the respective website.

Service Centers
To locate a P1 broadband service center nearest to your street click here. You can visit a service center to register new connections, to pay your bills, report complaints and request technical support. Service centers can be found Johor, Kedah, Kelantan, Melaka, Negeri Sembilan, Pahang, Penang, Perak, Perlis, Sabah, Sarawak, Selangor, Kuala Lumpur, Labuan and Putrajaya.

Check Speed
To check broadband speed of your Packet One 4G connection click here. To check coverage areas click here.

About Packet One Networks Sdn. Bhd.
packet-one-logoP1 is a broadband and Wimax service provider that began operations in the year 2002. The company was formerly known as MIB Comm Sdn. Bhd. The telecommunications company is a subsidiary of Green Packet Berhad and is headquartered at Petaling Jaya, Malaysia. P1 in fact was the first company to launch Wimax services in the country. As of 2010, P1 had over 200,000 subscribers. P1 4G broadband provides speeds that can be up to 5 times faster than 3G. P1 4G gives you quota up to 30GB which enables you to surf more than 80,000 pages and download up to 6,000 songs.

P1 4G broadband plans include One Plan, Home & Office plan, Wiggy On-The-Go, Voice Plan, and WiMax Notebooks. One Plan is an affordable package under which you get 2 modems with in-built WiFi, download speed up to 5 Mbps and usage quota of 30 GB. The Home & Office Plan offers fast 4G speeds, free modems with lifetime warranty, usage quota up to 30GB, plug and play instant broadband, and much more. There is Wiggy Prepaid for those looking for top up packages and portable modem. There is Voice Plan for instant voice service. You can plug and call with your P1 4G modem. There is also Wimax Ready 4G laptops that do not need an external modem.

This article has 3 comments

  1. Andy Reply

    Dear P1,

    I would like to give feedback regarding my account. I have requested to terminate the account and return the P1 modem and paid whatever balance (debt) at your P1 counter few years ago at Endah Parade Seri Petaling. When I asked your sales representative, if I had to pay any other debts,the sales representative replied saying no. So, I assume this request is settled.

    After few months later, I received the notice/bill still charging although my account was terminated. Then, I walk in to the same counter and ask what is my account status. Your sales representative replied the account was terminated and said I no need to do anything.

    And now when I apply my housing loan under Bank, why there is still debt record? Appreciate your reply to me ASAP.

    PLease reply through my email.


  2. ayogu Reply

    i paid in wrong account p1 voice call is now being suspended..please look into it.

  3. masyhuri Reply

    Dear Admin, I want to change my WEP password for P1. How to get new password? Thanks

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