Contact Vueling Airlines: Find below customer service details of Vueling, Spain, including phone and email. Besides contact details, the page also offers a brief overview of the airline. Reach the customer service below for queries, complaints or feedback.
Office Address:
Parque de Negocios Mas
Blau II Pla de l’Estany, 5
08820 El Prat de Llobregat –
Barcelona (Spain)
Support:
Phone:01230461105
Email: [email protected] (group tickets)
About Vueling Airlines
Vueling is a low cost Spanish airline that began operations in the year 2004. The airline, with a fleet of 107 aircraft, operates to over 163 destinations. The flights are operated from its main hubs at Barcelona-El Prat and Rome-Flumicino. A subsidiary of IAG, Vueling has its headquarters at Barcelona, Catalonia.
The airline’s network includes Algeria, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gambia, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Lebanon, Luxembourg, Morocco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Senegal, Serbia, Spain, Sweden, Switzerland, Tunisia, Ukraine, UK and the US.
Fliers can see the flight schedule and status on the website. You can also book a flight or hotel on the homepage. You can pick the origin, destination and proceed to selecting the best flight. During booking, you can select your favourite seat, pre-book meal, or add extra baggage. Fliers can find great deals on a number of destinations.
Skip the airline queues by checking in online and printing boarding passes. Fliers can check-in up to 4 hours before flight. Each passenger can check in a maximum of 3 bags, weighing up to 23kg per bag. For excess baggage, you can pay online or book a bag at the airport. As for hand baggage, fliers can carry one piece of hand luggage less than 10 kg.
To view and manage tickets, sign in to your account on Vueling’s website or smartphone app. If you are a frequent flier, register for Punto to earn and redeem points every time you fly. Points can be earned on flight bookings, car hire and hotel booking. You can use the points to buy flights for yourself or anyone else. For more information or queries on reservation, refund, cancellation, lost baggage, web check-in, or others, reach the Vueling Airlines customer service.
Company Customer service are unhelpful, their phone options menu impassable (probably intentionally) and they have not responded to a complaint I raised about 6 weeks ago. No response at all though their system acknowledges the complaint is open, will not let me open another and tells me to contact CS if they don’t respond in a few days.
They don’t and I cannot get through to CS.
Keep away from this company.
You give credit flight (BE5VYW/20/07/2020) but you don’t have flight from Bucharest to anywhere in Spain to use this credit and I try to many times to open the case, and you close the case automatically. According with flight reregulation in pandemic period you can not give me credit flight with expiration dates, you are obligate to give us refund after this period.
Flight LBTYJC. Departing Banjul Gambia 3rd July, then rescheduled to 10th,17th, 24th whereupon I took the option of 7day refund. No refund as yet. Having booked my return with a Lastminute.com voucher and now forced to reschedule due to Vueling rescheduling. I am being charged 60euro to change my return dates flying with Vueling again. Had Vueling NOT changed my original booking I would not need to change my return dates. Why am I having to pay for Vuelings changes.
Don’t ever take a cancellation insurance with Vueling (or Iberia). If you have to cancel for medical reasons, they will request medical data that a doctor is not even allowed to provide to third parties. If you complain, they will just ignore you. Now working on a complaint with the EU. They should be grounded for their arrogance and sneaky and illegal ways of not paying their cancellation insurance refunds. Shame on the EU for not taking measures.
This must be the worst airline. Sitting at Gatwick for a flight to Florence with no responsible staff available. We have been here since Saturday 2 pm and it is now Sunday 3 pm. Why do British Airways and Iberia code share with an airline that has no responsible staff on site. This airline should be called NoFly
I’m not happy at all about my last flight with Vueling!
We were well on time, had to wait, when we finaly could board, we had to wait in the line, normal, BUT…:
As we were standing at the end of the line, I had to give my carry-on-luggage to put together with the checked-in bags, because there was no space left? !!??
1. I specially booked flights without luggage so I could leave the airport sooner and wouldn’t have to wait ! Now I had to wait for around 20 min !!
2. There was still plenty of space, if they would indeed put the little handbags ‘like they tell you to’ underneith the seat in front of you!
But no, plenty of little bags on top, so my luggage wouldn’t fit.
The plane wasn’t completely full, so there was enough space for everyone’s stuff without having to put it downstairs.
I really don’t like this service. I’ll hope you change something about it.
I hope they will check if there are small little bags on top!!
And if there’s really no space left inside, why not take the carry-on-luggage from someone that has checked-in bags already? They have to wait anyway!
It’s not because I was at the end of the line, that I was late at the boarding gate,
I just sat there with sore feet, everybody has his on seat, so I didn’t think I had to be in the front of the line to be able to take my hand-luggage with me?! That’s ridiculous.
First leg: VY7845 – our luggage didn’t arrive. We got it back after 2 of our 3 days trip. Had to buy clothing, toiletries etc.
Return leg: VY7844 – we were charged $25 fee to bring our luggage that we didn’t have a chance to use back to Tel Aviv. I already paid for this in the ticket purchase.
Hello, Vueling cancelled the flight and send me an email that my bank details are send successfully and the tranfer will be on my account within few days. I have not yet received the tranfer, when would it be on my account.
Claim number 1-13675434456
This is absolutely the worst airlines in the world – from every point of view.
Trying to get a hold of customer service is HELL.
They provide you with numbers which respond with: This number is no longer in use.
But those numbers are still posted on the website!
Or else, the numbers are toll numbers – which means that when Vueling loses your luggage, YOU HAVE TO PAY FOR THE PHONE CALL TO GET YOUR LUGGAGE BACK!!!
You are mismanaged, always late, and your so-called “customer service” is a joke.
Question: Is a purse allowed, in addition to one luggage bag? Are there specific dimensions for a purse? If not, can I purchase check-in baggage online?
I am extremely upset in the way my claims have been handled!!!!!!
We are a family of 5, our flight was cancelled. We were not put on a flight instead we were put on a bus for over 8 hours and effectively missed one day of our holiday in Barcelona.
I submitted the claim forms at the airport who then told me that I would have to proceed online thereafter.
Since the 10th of July I have been trying to sort out the claim.
We do NOT have European bank account and therefore can NOT do your online forms.
I have sent the banking details on numerous occasions and on the 28/07 I was advised that all the requirements were met and it was a matter of Vueling just authorising the payment which could take 15 to 30 working days.
This was also confirmed telephonically on the 02/08 as well.
This week on Wednesday, I called Vueling as the payment was still not reflecting and the 30 days was up.
They confirmed that the payment had been made and I just needed a day or two for it to reflect in my account.
I called today to hear that they entire story is incorrect and that Vueling are waiting for my banking details…
When is this going to be paid???
Please urgently advise what is going on and when all 5 claims for our family of 5 will be paid.
1-12913206869 taina meekers
1-12913206865 saige meekers
1-12913206861 michelle cindy meekers
1-12913516363 martine meekers
1-12814663083 sean meekers
Vueling have confirmed receipt of all the banking details for all the claims, so this delay is coming from Vueling
When I ask Vueling for correspondence, they advise it will be forwarded during the course of the day of the telephone conversation and of course I never ever receive communication.
I am trying to claim compensation for flights that were delayed. I have been on your web site and it won’t allow me to do a claim please advise ?
I booked tickets online. They have been ‘pending payment approval’ for 36 hours no. I called customer service and contacted via Facebook and Twitter; no one seems to be able/willing to help me. I want my tickets to be cancelled. 36 hours is too long and I refuse to fly with Vueling.
I am constantly trying to log in to my Vueling Cub account. Each time I enter my email address and password, I receive a message on screen telling me to “Confirm Vueling Club registration” via the message sent to my email account, but I am not receiving any emails.
Can someone please sort this problem out.
My departure flight from Prague to Zuruch is 9.25am,if I depart from my hotelArt Deco Imperial at 7am, do I have sufficent time to check in my baggage with my boarding pass already print?
NEVER AGAIN! Advice to anyone booking on this airline is to take a train instead. These asses cancel flights and then tell me that I am not “compensable” because the cancellation was due to “extra ordinary” circumstances. Mr. Javier Sanchez has the easiest job in the world as all his correspondence is auto moved to a SPAM folder. You can fool some people some time but you cant fool all the people all the time.
Good afternoon, I am flying Vueling out of Venice to Barcelona I have these questions
1. I have two suitcases, can I pay for both or I am only allowed one, I have an economy ticket
2. Can I pay for the baggage at the before I travel on your website? or I have to pay for it at the airport?
Thank you
Dear Sir or Madam,
I am writing to clarify some details concerning my flight with Vueling Airlines (IB5250) on 1/8/18. I have spoken to various employees from both Iberia and Vueling, and I am yet to receive a satisfactory or definitive answer to my questions. I hope that you can rectify this.
I understand that my original flight has been changed, and I am now landing in London Gatwick as opposed to London Luton, my airport of choice. Since I chose this flight on the basis of the airport, I find this change extremely inconvenient. That aside, I would like information concerning transport upon landing. I was originally told by Vueling in a call to Customer Services on 25/6/18 that transport would be provided between airports by Vueling. I have since spoken to both Iberia and Vueling on 3/7/18, and both companies have told me that the responsibility lies with the other. As you can imagine, this is very frustrating for me.
Therefore, I am asking for clear information about concerning the following:
1. Which company is responsible for this change?
2. Is transport provided free of charge Iberia or Vueling between Gatwick and London?
3. If no transport is provided, can I expect a reimbursement of travel costs?
I am disappointed with the service that I have so far received, not from the customer service representatives per se, but from the lack of clarity when dealing with two airlines of the same company.
I look forward to hearing from you soon.
Yours faithfully,
Olivia Davis
I purchased 7 tickets along with seats in April for VY7827 LGW-BCN June 29, through the BA website. Both BA and Vueling then sent full confirmation of tickets and payment together with seating and booking ref.
None of my party was able to check-in online and at the Vueling check-in desk at LGW on the morning of the flight we were told that they were unable to issue boarding passes, or check in our baggage. We were then sent to the ‘SkyBreak’ desk. This process took approx. 1 hr. They could find no issues with the booking and we were sent back to the Vueling desk. There your staff could still not issue boarding passes or check in the luggage. Your customer service person was trying to establish the problem. She then informed us they had to ‘get authorisation’ from your Barcelona office by telephone and we waited some more time. We finally were issued passes some 2 hours later, and nearly missed our flight. Your staff were as helpful as they could be in the circumstances.
We travel frequently on business, but I never want to go through this experience again. I would not choose to book a Vueling flight in future.
Brian Coles. Booking Ref: ZYZSRS
Our bagage was not on the plane when we arrived from paris to Ibiza yesterday June 12 2018, on the 7h30 flight that was delayed because a flight attendant left too late and was stuck in traffic. We are in Ibiza for three days and it is IMPOSSIBLE to know who is responsible for the luggage lost, why such a small suitcase is NOT on the next plane. The ground personnel in Ibiza is not helpful, even rude, talking to us as if we were not hearing or understanding properly. It is the last time we will use Vueling – and we did a lot use it -. It is a shame. Low cost doesn’t mean low courtesy.
Vueling Airlines is a Rip-Off airline. They notified me of the change to my Flight 12 hours AFTER my Flight had taken off with me on board as I was refused boarding as the flight was full. Then refunded me only one third of the cost of my flight.
When the entire Europe and the World is operational hownon earth -4 degrees bring your airlines to the ground? It would be very professional if one of you at least ONE OF YOU could have taken a bit of responsibility and helped those stranded passengers last night at LHR. Specially those elderly and passenger on strict budget? No meals or accommodation. It’s time for you lot to get your acts together. It’s loads of S**T when it comes to your customer services. Absolutely Bullocks! Having successfully worked with some of the leading airlines in the world this is unacceptable. Never again. It’s low cost – speaks for itself
I have tried several times to unsubscribe from your newsletters, but your computer just says that I am already unsubscribed and keeps sending me newsletters. Please stop this. i do not want to receive your newsletters.
Last night on Oct 7th I bought two tickets. Each are for Vueling Airlines. I used expedia. The tickets are advertised as refundable for 1 day. Expedia is passing me off to you. I called and it hangs up. I can’t make the trip, and can not use these tickets. Today is only Oct 8th. I would like a refund for the two tickets as it’s requested within the 24 hours advertised? TY, Mark Butcher, Please advise, Thanks
With CopaAirlines my worst experience of travel :
-I finished my travel 8 days ago (26 ago 2017) and I got no information about my lost luggages (0230CM417586 and 0230CM41463)
– In fact my luggages have to travel from Bogota (Colombia) (CM658) via Panama (with CopaAirlines) and then to Amsterdam (AF 8226) (with AirFrance/KLM a partner of CopaAirlines) and Nantes in Francia (AF1793)(with AirFrance) but at the check-in desk in Bogota CopaAirlines refused to registre directly to Nantes despite I showed to him the 3 boarding pass (Bogota-Panama-Amsterdam-Nantes and in opposite to the information of AirFrance which said that my luggages will go to Nantes) and said to me to make a new check in in Panama City ! As we arrived 1 hour delayed in Panama City it was impossible to make a new check in !
What does it meen to be a partner to AirFrance ?