Contact VivaAerobus: Find below customer service details of VivaAerobus. Besides contact details, the page also offers information on the airline’s products and services. Reach the VivaAerobus customer service below for queries, complaints or feedback.
VivaAerobus Head Office
Monterrey International Airport, Terminal C ,
Carretera Miguel Aleman Km. 24
Apodaca, Nuevo Leon, Mexico C.P. 66600
VivaAerobus Customer Service
Phone: 81 82 150 196
About VivaAerobus
Founded in 2006, VivaAerobus is a Mexican airline that operates flights to more than 25 destinations, both domestic and international. The low cost carrier, managed by Grupo IAMSA and Ryanair, operates a fleet of 32 modern aircraft from its main hubs at Cancun and Apodaca (Monterrey International Airport). The no-frills carrier boasts of being the only Mexican airline to offer a low-cost model. Fliers have to only pay for the services they require.
Some of the destinations connected by VivaAerobus include Monterrey, Chihuahua, Hermosillo, La Paz, Los Cabos, Mazatlan, Leon, Guadalajara, Mexico D.F., Veracruz, Acapulco, Merida, Culiacan, Puerto Vallarta, CD. Juarez, Cancun, Tampico, Reynosa, Torreon, El Paso (Texas) and Houston. Browse the VivaAerobus website for route map, flight status and schedule.
Fliers can book their tickets with ease on the website using major credit cards. Tickets can also be reserved over phone or by visiting an authorised sales office. Don’t forget to scroll the promotions and offers to bargain a good deal on price. The types of fares found include VivaLight, VivaBasic, VivaPlus and VivaSmart. The better of all, VivaSmart, offers extra baggage allowance, priority check-in and boarding, unlimited date changes and free seat selection.
Not just flights, passengers can also look for hotels and cars right on the website. Furthermore, confirmed ticket holders can view or manage their itinerary online, avoiding the hassles of calling and visiting a sales office.
There is a VIP Pass for those looking to avoid the long queues and choose their preferred window or aisle seat, in addition to being the first to board on the plane. Those looking to check-in online, click here to input passenger details and access the service. With regard to baggage, most VivaAerobus fares allow one free cabin baggage with max weight of 10kg. As for check-in baggage, VivaBasic fliers can carry 15kg, VivaPlus can carry 25g and VivaSmart can carry 25kg. Excess baggage can be carried for a fee that can be paid online or at the airport counter. Read the baggage guide here for more details.
For group booking, charter flights, refund/cancellation, lost baggage or other queries, reach the VivaAerobus customer service.
