Contact Trenord: Find below customer service details of Trenord, Italy, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
Trenord S.r.l.,
Piazzale Cadorna 14,
23123 Milano, Italy
Customer Service
Phone: +39 02 7249 4494
Phone: +39 02 7249 4949
Email: [email protected] (assistance for disabled passengers)
Email: [email protected] (complaints)
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About Trenord
Trenord is an Italian railway company founded in 2009. The public transport operator manages regional passenger trains in Lombardy. Established by Trenitalia and Ferrovie Nord Milano (FNM), Trenord is headquartered at Milan, Italy and employs more than 4,000 across the country. The regional and suburban railway consists of R Lines (regional line), S Lines (suburban line) and Milano Urban Railway (Passante).
The regional lines has trains that run every one to two hour, from 6am to 12pm. The S Lines links Milan with the city centre through the Passante underground. Journeys are scheduled every 30 minutes, from 6am to 12am. The stops include Novara, Varese, Saronno, Como, Mariano Comense, Camnago-Lentate, Lecco, Seregno, Treviglio, Lodi and Albairate. Milano Urban Railway on the other hand runs across Milan through a subway system that runs underground.
The suburban lines S1 (Saronno – Lodi), S2 (Camnago – Milano Rogoredo), S5 (Treviglio – Varese), S6 (Novara – Pioltello/Treviglio), S13 (Milano Bovisa – Pavia) and S14 (Milano Rogoredo – Rho) has a frequency of up to one train every 6 minutes. Not to forget the Malpensa Express that links Milan with the intercontinental hub at Malpensa Airport (Terminal 1 and Terminal 2). The website states there are close to 145 trains running each day, between 4.30am and 12.30am. Stops from and to Milano Centrale include Milano Porta Gairbaldi, Milano Bovisa, Saronno, Rescaldina, Castellanza, Busto Arsizio, Ferno-Lonate Pozzolo and Malpensa Aeroporto. The cross-border services include the Como-Varese-Malpensa connection, Lombardia-Canton Ticino Cross-Border line and Lomboardia-Swiss connection.
Guests can access the timetable on the website to know the schedule or plan their trip. Simply input the departure date, origin and destination for search results. Tickets and rail passes can be purchased online, through app, ticket office and ATM machines. Tickets that travellers can purchase include single ticket, multi-journey ticket, weekly/monthly/annual travel pass and Treno Milano monthly pass. They can be purchased online using major credit cards and PayPal. Price is based on the distance between origin and destination. You can see the rates and surcharges on the website. Passengers can request compensation from Trenord in cases of delays. You can request a refund at ticket office, or by submitting form on the website.
If you are a frequent traveller, purchase the Trenord weekly, monthly or annual rail passes for unlimited number of journeys during the specified period. All rail and travel passes can be loaded on to the IO Viaggio electronic travel card. The smart cards can be purchased through ticket offices, website, authorised resellers and self-service machines.
If you have a departure scheduled with Trenord, you can track the progress of trains real time online. Trenord’s My-Link is a service that enables users to track the trains real time on web as well as on mobile devices. Disabled passengers can reach the Trenord office for assistance. A request will have to be made at least 48 hours before departure. The website has details of the accessible stations and other facilities for smooth travel. Disabled passengers also enjoy reduced fares. For more information or queries on tickets, schedule, cancellation, parking, career/jobs, or others, reach the Trenord support.
