Contact Tokopedia: Find below customer service details of Tokopedia, Indonesia, including phone and email. Besides contact details, the page also offers a brief overview of the ecommerce company. Reach the support below for queries, complaints or feedback.

Tokopedia Head Office
PT. Tokopedia
Wisma 77 Tower 2 Lantai.2,
Jl. Letjen S. Parman Kav. 77, Slipi,
Palmerah, Jakarta Barat
DKI Jakarta 11410

Customer Service
Phone: +62 21 536 91015
Email: [email protected]

About Tokopedia
Tokopedia is a popular ecommerce company in Indonesia acting as a marketplace connecting buyers and sellers. Founded in 2009, Tokopedia is headquartered in Jakarta, Indonesia. Products can be searched on the website by category, brand or name. Categories found on the website include clothing, home appliances, laptops, computers, electronics, cameras, beauty products, kitchen products, toys, books, software, computer peripherals, automotive products and fashion accessories.

Besides shopping on the website, visitors can pay their electricity bills, credit card payment, book train ticket and recharge prepaid mobile. As for shopping products, on each listing you have detailed description, specifications, sizes, colors and retail price mentioned. You can also read reviews before narrowing down on a product. Payment for purchases can be made through Net Banking, Credit Card and Cash. Logistics partners include JNE, TIKI, Indonesian Post, First Logistics, Sicepat, Pandu Logistik, J&T Express and Go-Send. Return policies vary according to product types and sellers. Refunds are automatically credited to your account.

If you are a seller, you can create your account on the Tokopedia platform and start listing your products. Download the Tokopedia smartphone app to purchase and keep track of orders. For more information or queries on payment, refund, cancellation, shipping, technical support, or others reach the Tokopedia customer service.

This article has 1 comment

  1. Ivan Goh Reply

    Hi Tokopedia,

    We are a translation company with offices based globally. We would like to explore the opportunity with you to grow your business regionally in Asia with our localization services.

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