Contact Tianjin Airlines: Find below customer service details of Tianjin Airlines. Besides contact details, the page offers information on the airline’s products and services. Reach the Tianjin Airlines customer service below for queries, complaints or feedback.
Office Address:
Tianjin Airlines
Base, 1196, Airport Road,
Dongli District,
Tianjin 300300
Support:
Phone: 950710 (booking)
About Tianjin Airlines Company Ltd
Tianjin Airlines is a Chinese domestic airline that began operations in the year 2009. Formerly known as Grand China Express, the airline operates from its main hubs at Tianjin Binhai International Airport and Haikou Meilan International Airport, and has a network that covers small and big cities across China. Not just domestic, Tianjin also operates flights to Japan, South Korea and Cambodia. Altogether it covers more than 100 cities, annually serving some 10 million passengers. The airline is part of the HNA Group and currently has a fleet of close to 90 aircraft.
In 2014, Tianjin Airlines was awarded the Skytrax ‘Best Regional Airlines in China’ for the second time. The end of same year the net asset of the company also exceeded RMB 10 billion. The secondary hubs from where Tianjin Airlines opeartes its flights include Beijing Capital Intl Airport, Nanning Wuxu Intl Airport, Guiyang Longdongbao Intl Airport and Dalian Zhoushuizi Intl Airport. Headquartered in Tianjin, the airline employs some 5000 people, out of which 1,500 are pilots.
Booking of a ticket can be done directly on the Tianjin Airlines website. One can also view the flight schedule, flight status, login to change an existing booking, do web check-in and much more. That is not all, you can also book a hotel or cab on the website. Passengers can also do the same by downloading the mobile app.
As for baggage, Economy class passengers can carry 1 hand baggage with weight not exceeding 5kg. First and Business class passengers can carry two bags. As for checked baggage, Economy class passengers are allowed to carry 1 bag not weighing more than 20kg. For details read the baggage guide here. As for entertainment, fliers can enjoy magazine, rich inflight entertainment, onboard pad and wifi, among others.
For more details or queries on ticket booking, refund/cancellation, lost baggage or others speak to a Tianjin Airlines customer service representative.
I would like to make a complaint about the handling of a rejection to board a Tianjin airlines flight from London Gatwick to Guangzhou on december 28th, 2016. The flight was scheduled to leave around 9:05pm. I was in transit and en route to Hong Kong, with with onward tickets already confirmed through Jet Foil, from Shekou to Hong Kong. I had booked the ticket 2 hours in excess of the 72 hour transit period; however, I had lived in mainland China for over 2 years prior to this WITH a legal working/residence visa.
As a direct result of this refusal, I had no choice but to pay 600GBP to Emirates for a last minute flight, which was scheduled to leave the next day from Heathrow and caused me great inconvenience, distress and financial hardship. I am now pursuing an official complaint with the company and intend to persist until the situation is remedied
I will be flying on 18 february from London gatwick to chongqing at 21.00 hours. please make sure that the plane is in good working order for the flight, a sane and sober pilot and the baggage checked thourghly as I am the price of wales in disguise.