Contact TfL Rail: Find below customer service details of TfL Rail, UK, including phone and email. Besides contact details, the page also offers an overview of the train operating company and its services. Reach the customer service below for queries, complaints or feedback.
Office
4th Floor, 14 Pier Walk
London SE10 0ES
Customer Service
Phone: 0343 222 1234
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About TfL Rail
TfL Rail is a major train operating company operating the Crossrail concession in London. In 2018, TfL Rail will become part of the Elizabeth line. It is also set to introduce the new class 345 trains. Currently, Tfl Rail connects Liverpool St, Stratford, Maryland, Forest Gate, Manor Park, Ilford, Seven Kings, Goodmayes, Chadwell Heath, Romford, Gidea Park, Harold Wood, Brentwood and Shenfield. The Tfl Rail meanwhile will be re-branded as Crossrail by mid 2017.
View the Tfl Rail timetable available online to plan your journey. Tickets can be purchased on the website, at staffed stations or using the Ticket Vending Machines. Get an Oyster card to top it up with pay as you go credit. You can also use an Oyster card on bus, Tube, tram, DLR and London Overground. You simply have to touch your Oyster card on a yellow card reader to begin your journey. In addition to an Oyster card, you have paper tickets, contactless payment card and Travelcards to travel between stations. For more information or queries on new tickets, schedule, payment, refund, or others, reach the Tfl Rail customer service.
Dear Sirs
Your toilet facilities were not up to your minimum standard. I attempted to use the station toilets at Richmond Station today at around 11.15 am. I have paid the 20p charge. I am writing to you to receive and apology because your toilets were not up to your standard. I am asking for compensation too. Your staff ignorant about these standards. It is a requirement to display them.