Contact Sky Airline: Find below customer service details of Sky Airline. Besides contact details, the page offers information on the airline’s products and services. Reach the Sky Airline customer service below for queries, complaints or feedback.
Office Address:
Casa Matriz,
Santa Elena 1761,
Santiago, Chile
Support:
Phone:600 600 28 28 (booking)
About Sky Airline
Sky Airline is a Chilean airline that began operations in 2001. The airline is the second largest in Chile and operates from its hubs at Comodoro Arturo Merino BenÃtez International Airport and Cerro Moreno International Airport. Sky Airline currently has flights to over 20 destinations. The airline was named the Best Regional airline in South America in 2014 and 2015 by Skytrax World Airline Awards.
Within Chile, Sky Airline connects Arica, Iquique, Calama, Antofagasta, Copiapo, La Serena, Concepcion, Temuco, Valdivia, Puerto Montt, Lima, Sao Paulo, Buenos Aires, Medellin, Bogota, San Andres, Cali, among others. On the Sky Airline website one can select the departure and arrival city and book a ticket using major credit cards. Fliers can also search for hotels or rent a car online. That is not all, you dont have to wait in long ques for check-in and boarding pass. You can now do it online here.
Sky Airline allows passengers to carry a single cabin baggage of max weight 8kg on all flights. As for check-in baggage, it allows passengers 20kg on domestic flights and 32kg on international flights. For other queries or information on payment, refund, cancellation or lost baggage, speak to a Sky Airline customer service representative.
There was a problem from my flight from Lima to Iquitos. We arrived at the airport well over an hour, we tried to do our check-in and the attendant was purposely delaying the process. After waiting for about 30 min, she made us pay for our bags to check them in. After that, she said they gave away our seats and there was nothing she could do for us. This caused us to lose lots of money on our accommodation in Iquitos. The manager, Pamela Hop, was extremely rude and not helpful and they just dismissed us and our concerns without giving us any explanation or additional help. I have never had an airline experience like this, whether they were basic tickets or not. Would not recommend ever flying them!
Our flight was already at 8pm at night, and then we got a message on my wife’s phone, not even an email or a message to my phone, at 3.40pm in the afternoon when we were already leaving for the airport, that our flight had been delayed by 2hrs!! We are a family with 2 little kids aged 1 and 3, and 8pm was already very late to begin with, but 10pm at night then arriving in Lima after 11pm was just ridiculous… Due to the delay, we needed to catch another taxi into Huanchaco and paid for a place to stay for a few more hours until the flight as we had nowhere to leave our bags, and we weren’t going to sit on the street for 4hrs.
Once we got back to the airport, we had a massive argument with who I assume was the manager, named Giancarlo E. We already had 3 large bags paid for, but only needed to use 2, and recently I had bought a surf board, so I requested that he just puts the surf board through as the 3rd bag considering the massive flight delay and the time of night, that maybe he would be able to show some compassion and accept on behalf of SKY that the surf board could be put through as our 3rd bag at no extra charge. But no… he wouldn’t show any compassion or accept responsibility for the delay, and requested that we pay $50 USD for the surf board, or don’t fly.
Who will reimburse us for the extra 2x taxi rides we had to take to Huanchaco (40 soles in total) and pay for the hotel we stayed in for the few hours while we waited for the flight to arrive (50 Soles). It was an incredibly stressful afternoon/night for us, and if we hadn’t accepted the delayed flight, we would’ve lost much more money on the hotel we had already booked in Lima as well. It’s very upsetting that this happened, and the manager showed absolutely no sympathy or compassion to us considering the circumstances. This was only our second flight with SKY, the first flight I actually gave a 10 star rating as everything ran incredibly smoothly.
Please can you tell me how my application is progressing.
SKYAIRLINE 00869530.
You contacted me on 12/10/18 saying that you would be in touch soon but I have not heard anything more from you.
Many thanks for your help.
I am trying to find an email address for Sky Airlines. I have just logged a dispute with my bank in Australia as my latest statement includes a sizable charge payable to you that I did not make. If you contact me I will send the details of the amount of the transaction dated March 2 and you can track who has used my card and we can advise the authorities. My bank will be in touch (I hope) as well.
I have been unable to contact you by message or telephone. I booked from Buenos Aires to Santiago on 17th December at 10 am (FLight 502) Could you please send confirmation to my email address or I will cancel my booking
I reported to my wells Fargo bank a charge on a booking to my bank account for a trip I never booked. I am waiting for the response from them, I want to know why and how you got my credit card number and charged it to my account.
Hi There,
I tried to contact Sky airlines through your website but never received any response. Due to health issues, I could not continue my travel and informed Sky airlines to cancel all my following flights and also requested for refund. Please do help me or at least get me in touch with appropriate departments.
Here are date of travels and Booking reference numbers.
1. April 4, 2017 Santiago to Concepcion Booking ref C7G1B9
2. April 5, 2017 Santiago to Pto Montt Booking ref I2O3UI
3. April 6th, 2017 Temuco to Santiago Booking ref JGAB6Z
I would also need confirmation that I cancelled these flights and did not board the plane.
Thanks you very much for your help
Best Regards
I am trying to book a flight from Puerto Montt to Punta Arenas 24 march 2017. However, the web site will not accept my australian email address. It just will not let me proceed.
Please help
Hello,
I would like to know when your travel times change here in Chile. I will be traveling from Arica,Chile to Santiago Chile in October 2017 and returning later that same month.
I would be thankful for any information you can send me.
Thank you
I need to change a flight I just purchased due to a change in schedule by Latam (a connecting flight). I have seat on flight SKY 023 23/11/2016 and need to change it to the next morning.
Please advise. Thank you.