Contact Singapore Mass Rapid Transit (SMRT): Find below customer service details of Mass Rapid Transit, Singapore, including phone and email. Besides contact details, the page provides a brief overview of the metro system. Reach the SMRT customer service below for queries, complaints or feedback.
Head Office
251 North Bridge Road
Singapore, 179102 Singapore
Customer Service
Phone: 1800 336 8900
Phone: 1800-2255 582
Phone: 1800-2255 663 (tickets – Transit Link)
Phone: 6496 8300 (Ez-Link)
Phone: 6274 1212 (NETS)
Email: [email protected]
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About Singapore Mass Rapid Transit
The Singapore Mass Rapid Transit is a rapid transit system in Singapore that was first launched in 1987. It currently has 5 lines connecting to more than 100 stations. Two new lines are also currently underway. The MRT is operated by SMRT Trains and SBS Transit. Each year the MRT transports more than 3 million commuters.
The Mass Rapid Transit lines consist of North South Line (Jurong East – Marina South Pier), East West Line (Pasir Ris Changi Airport – Joo Koon Tanah Merah), Circle Line (Dhoby Ghaut Marina Bay – Harbourfront), North East Line (HarbourFront – Punggol) and Downtown Line (Bukit Panjang – Chinatown). The trains operate from 5.30am to 1am on all days (holidays exception).
Plan your journey using the planner tool on the website. You can input origin and destination to see a list of options, schedules and rates. Fares are calculated according to the total distance travelled. Discounted fares are available for students and senior citizens. There are single journey fares and multiple fares, in addition to the EZ-Link or NETS FlashPay cashless smartcards. You can also purchase the Singapore Tourist Pass for unlimited rides on bus, MRT and LRT trains. Tickets can be purchased through vending machines, at manned stations or online on the website. For more information or queries on tickets, payment, cancellation, parking, lost and found items, or others, reach the SMRT customer service.
