Contact Sephora: Find below customer service details of Sephora, including phone and email. Besides contact details, the page also offers an overview of the beauty retail chain and its services. Reach the Sephora customer service below for queries, complaints or feedback.
Sephora Head Office (US)
Sephora USA, Inc.
First Market Tower
525 Market Street, 32nd Floor
San Francisco, CA 94105-2708
United States
Sephora Customer Service
Phone:Â 1-877-SEPHORA
Phone: 1-877-737-4672
Email: [email protected]
International Contacts
Australia: +61 2 8880 9446
Brazil: (21) 3004-7500
China: 400 670 0055
France: 0 809 40 40 45
Hong Kong: +852 5808 5441
Indonesia: +62 21 2904 3652
Italy: 199 303 162
Singapore: +65 3163 1032
Spain: 902 205 666
_____
About Sephora
Sephora is a leading French beauty retail chain founded by Dominique Mandonnaud in 1970. Not just in France, Sephora sells its line of cosmetics around the world and on its e-commerce platform. Currently, there are over 1,900 stores in 29 countries worldwide. There are some 360 stores in North America alone. The company is owned and operated by LVMH Moët Hennessy Louis Vuitton.
To locate a Sephora store by zip code, city or state click here. Products can also be shopped on the website using major credit cards. Product categories found include Makeup, Skin Care, Fragrance, Bath & Body, Nails, Hair and Tools & Brushes. There is also a Sale section for those looking to bag products offering great discounts. Some of the top brands found include MAC, NARS Cosmetics, Urban Decay, Christian Dior, Clinique, Chanel, Bobbi Brown, Maybelline, Estee Lauder, Lancome, Smashbox, Tarte, L’Oreal, Stila, Lush, Revlon, Olay, Nivea and Garnier. Products can be filtered by brand, price, subcategory, among others. Every product comes with an overview, suggested usage, ingredients/materials used and reviews.
Shoppers on the US Sephora website can order products to be shipped internationally, including Germany, UK, Japan and the Netherlands. Shoppers from countries such as Canada, France, Mexico, Brazil, Spain, China, Turkey, Hong Kong, Singapore and Australia can shop from the exclusive web shops. Payment for purchases can be made using Visa, MasterCard, and American Express cards. After successful payment, shoppers will receive an email confirmation with tracking details. Sign in online to update your personal information, view or manage your recent orders. While the standard shipping for a minimum order value is free, for expedited delivery, customers can choose the Express shipping option. Products dispatched through standard shipping is delivered within 4 working days.
If you are not happy with your product, you can cancel or return same for a refund. Products can be returned at any of Sephora stores or couriered by mail. A full refund will be offered if a product is returned within 60 days of purchase. It may take up to two weeks to process returns and credit your account. Refund will be made in the same form of payment a purchase was made.
Check out the various gift card options to surprise your special ones. The eGift Cards are emailed directly to the giftee. The plastic cards are shipped to you or can be purchased in stores. Gift card holders can also sign in to account to known the balance. Also, if you are a regular shopper, register for the Beauty Insider loyalty program to enjoy points on every purchase, seasonal savings, exclusive offers and free birthday gifts. For those looking for invitations to exclusive events, free custom makeovers and a private hotline, register for the VIB Rouge. For more information or queries on payment, refund, cancellation, shipping, or others, reach the Sephora customer service via phone or email.
Earlier today I was in the sephora location at the town center location in Kennesaw ga. As I was in line to check out for my the things I set one of my items down the champagne pop because I decided to not purchase it. I continued in line and as I got to the register I was in the process of checking out for my items when one of the girls on the floor approached me ,& asked me if I wasn’t going to buy the champagne pop I told her no that I had decided not to. She then proceeded to ask me where I put the item and I told her that I set it in the little shelves where you were waiting pulled me out of line and made me show her where I had sat it down to prove that I hadn’t stolen it. I have never felt so disrespected,& humiliated in my entire life! I went back ,& told them that I would no longer be purchases the $80 purchase I was in the processes of paying for and left. I was so upset I returned to the store and asked to speak to the manager and explained what had happened. She asked who had done this and said she would handle it,& I then told her I would like to just go ahead and purchase the items I had originally had. She found them for me and got me checked out ,& that was all. I have shopped with sephora and always highly praised the company,& now I know longer feel comfortable shopping there anymore. I am 27 years old ,& I have spent a lot of money on products your company sells. I am outraged today by how I was treated,& no longer feel comfortable shopping with this company anymore. I am truly offended ,& hurt. If these are the kind of employees that represent your business maybe you should rethink who are the faces of your company. -Sincerly a very disappointed and once very loyal costumer.