Contact SBS Transit: Find below customer service details of SBS Transit, Singapore, including phone and email. Besides contact details, the page also offers a brief overview of the bus operator. Reach the customer service below for queries, complaints or feedback.
Head Office
SBS Transit Ltd,
205 Braddell Road,
Singapore 579701
Customer Service
Phone: 1800 287 2727
Phone: 1800 225 5663 (TransitLink)
Phone: 6383 7211 (lost/found)
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About SBS Transit
SBS Transit is a leading public transportation provider in Singapore, founded in 1873 as Singapore Bus Service. The company is part of ComfortDelGro and currently employs close to 10,000. SBS Transit operates over 200 bus services, including 21 interchanges and has a fleet of more than 3,100 vehicles. There are close to 30,000 trips made each day, serving 2.9 million passengers. Besides bus, SBS Transit also operates the fully-automated North East MRT Line, the Light Rail System in Punggol and Sengkang, and the underground Downtown Line.
On the website you can find out the estimated arrival time of your bus or even plan your journey by entering the origin and destination. There is also a schedule and map you can view on the website. As for fares, it varies for adults, children, students, seniors and persons with disabilities. You can pay by cash or stored value fare card. There are monthly concessions passes too offering unlimited train and bus rides. For more information or queries on schedule, tickets, payment, fare card, journey planner, lost and found items, or others, reach the SBS Transit customer service.
Took Bus 163 from HDB Toa Payoh. Got off opposite Seasons Park on 25 November at 3.30 pm. Envelope with Legal Documents for returning flat to HDB left on seat. Called Senkang Bus Interchange urgently for help. Very grateful to Mr. Won for his kind understanding, fast action, help in tracing the bus resulting in recovering my important documents.
I would like to commend SBS 8846A Driver for his excellent work attitude. At 3.58pm on 27 October 2022, he helped a wheelchair bound passenger to alight at High street. Then he helped the passenger to tap his card. He was very patient n nice to the passenger n it really made my day to see such a caring driver. Hope to see SBS having more drivers like him.
Complaint of bus captain.
I was waiting for bus 969 at Tampines interchange on 23July2022. The bus came at 11.35am which is on time, but captain is very impatient. There is this old passenger having issue pushing his trolley cart and captain just drive off leaving other passengers behind this old man. Hope the captain can be given warning of his poor performance. Thank you.
I’m writing to compliment the driver who drove SBS8166D on Sunday around 1145am.
Throughout the journey, I noticed he was very polite by greeting all the passengers who aboard his bus and were very thoughtful as it was raining heavily where he would try to be close to the bus stop to allowed the passengers to board.
He would also wait for the passengers to be seated before driving off as the floor board was wet due to the rain. I have also noticed that when there are elderly boarding or alighting the bus, he would ensure they are seated and exit safely by turning his head to physically see the passengers itself.
Throughout my journey on the bus, it was smooth and pleasant by his behaviour.
At about 6.50pm, while i was alighting at junior college at tampines. I went into the front to exit. The bus captain yelled at me to not exit at the front and ask me to use the back. He could have say it politely.
Hope you take courtesy towards passengers seriously. Bus number is SBS 8266Z
I have been waiting for bus 41. I have noticed the frequency is so bad. It can say 2mins for bus 41 to arrive and eventually when it says arriving, the bus did not arrive at all. Instead the timing changed to 10mins and then 25mins. I am not sure if the bus driver did not come or the frequency is not being updated properly. I waited for so long and definitely felt frustrated and angry because I was so tired after working a long shift and I just want to get home on time. Pls update your boards timely so passengers know which buses to wait for.
I want to complain about 2 buses on 02/03/2022 abt 8.25pm to 8.30pm. We were waiting for bus 180 and 335 at bus stop opposite 350 jurong East. Both buses passed by without stopping even tho we flag them. We have to walk to Chinese garden bus stop to take these buses… I thought that bus stop is not operating but when I took the next 335, it stop for the passengers that were waiting there. My BF took 180 but no passenger flag for the bus he was taking. The bus stop is brightly litted and both of us flagged when we see them after the bend and flag till they are near us and I am sure they should be able to spot us. This is really frustrating.
Hi, I would like to lodge a complain against a bus driver Bus 851 – SMB3141S.
On 26-Feb, 8.15pm at Little India station, the bus arrived and we were walking towards (as he park at the back) driver saw us coming yet still closed the door. I rushed and stood in front of the door and wave at him to hope he could open but he raised hand at us rudely and only open the door thereafter. I was annoyed by his actions seriously, and he seems rush. He drove very fast, keep on making hard breaks till other passages were leaning forward abruptly including us. Why is he in such a manner? This is my first time encountered such issue, all the while majority of drivers were kind and helpful!
Horrible service from bus service 811/811T
1) waiting time is a hell
2) if you’re not waiting for one, it will arrive back to back. What the ?!
3) Today 7/12 at 13:45 outside naval base sec. Saw the Bus 811 from the other bus stop, i fasten up my pace, i ran to the bus stop, hail for it hoping the driver will check both side mirrors but NOT. Tricked me!
He slowed down like as if it waited for me.
Like an idiot waiving and the bus just went off.
Ridiculous and pathetic! If i have a heel on, i will take it off and swing it towards the bus JUST SO U KNOW that no one got time to really wait for ONE freaking bus after one left and one ran after it!
I have been taking bus service 117 from Yishun Ave 1 daily to Yishun MRT station. As this is the only service that serves Ave 1, I have no choice . Now this service has amended to 117M to run from 0500hrs till 0800hrs. The only complaint I have here is the long waiting time . Previously I waited only 5 mins for 117 to arrive but now it is 15 to 20 mins on average for 117M. Secondly this service is not reflected on the various tpt app. Such I could not tell when is the next bus arriving. It is very frustrating and disappointing that this change has led to worse off service than I would have thought. Such long wait results in us arriving late at our work place. Can SBS do something more efficient to rectify the situation or better still, revert back to the old service. Why the change when I cannot understand the need to. Believe this route is not heavily used.
Bus service 852 is worst from 7pm onwards from Bukit Batok to Yisun. On 11-Nov and 12-Nov i had to wait from 7:10pm to 7:40pm as there was no bus available. We all are exhausted after work and wish to go home early. Hope you guys understand. Its very frustrating. Even your hotline nobody responds, then why is there one.
On 4/11/2021 ard 1515hrs I took a bus service 852 SMB3107S from yishun interchange to amk. I must say the bus captain driving is smooth and noticed that he doesn’t speed unlike some bus captain who tend to speed along this stretch of road from yishun to amk. As commuters, drivers who speed and drivers who drive smooth and safe we can tell. Think he needs to be complimented for his good driving attitude. Didn’t ask for his name but he’s spotted with short hair and wear a pair of dark spectacle. He is a Chinese about 40+.
I took bus 158 at serangoon area. Bus driver was a china man. He did not let us settle down..then he moves off suddenly! Then I had a loud tag sound on my knee cap and the next thing is I could not go down the stair of the bus. Complained to SBS they rejected my medical claim and side with the bus driver! Train your drivers to also ensure that passengers settle down ONLY then they drive off. Thanks to that driver I could not walk properly, going up and down the stairs is so difficult for me. I turn a bit then there is pain. I could not carry on to do my normal activities. Pain is on me not them they talk so inhuman!
Yesterday (15 April 2021) as I was about to board Service 811 in front of Blk 174 Yishun Ave 7 at 1433 hrs the Bus Captain requested me to put on a mask. I realised I did not put on one in my hurry to get to a hospital appointment. I indicated I need to go upstairs 2 blocks away to get my mask. To my surprise the kind BC told me not to worry and took out a spare mask from his personal bag and offered it to me. I was both taken aback but extremely grateful to him as returning home to get a mask would mean my being late for the medical appointment. It was also raining quite heavily.
I would like to applaud the attitude of this BC (Bus No.SG 5125D) for his altruism and his cheerfulness in helping me out. Hope we can have more service personnel like him and that SBS Transit would commend such staff members.
I am writing in to compliment your female bus captain (bus no.48). I had boarded her bus on both days on 13 & 14 april at 8.45am (vehicle numbers SBS 6862R &SBS8069B) at Bedok Market Place. She should be applauded for the following good customer service behaviour :
1) greeting all passengers “Good Morning!” when they boarded her bus
2) saying “Thank you, Bye Bye” to all passengers when they alight at the bus stops
3) ensuring all old folks are seated before proceeding with the bus journey
SBS should be proud to have such cheerful employee who greets everyone with such warmth & enthusiasm. She should be your company’s role model for all ! Certainly hope the SBS will give her the due recognition for a job well done.
I like to give good service bus 98 (SBS 3427 J), the malay bus driver helped old lady to go up the back door bus for her to sit down and even help her maid to carry tollery (that full goodies). KEEP IT UP! ?
The frequency of bus 103 is extremely Long. In addition, the bus timing doesn’t tally at all with the arrival of buses. I was at the interchange at 8:06 pm. Bus arriving at 8:19 pm indicated on the screen. Bus came at 8:27 pm instead. Not only is the frequency so bad but there seems to be poor organisation going on for the bus captains of 103 in terms of scheduling. There is also no update that the buses are delayed due to so and so. Utterly disappointing and I doubt this comment will have any impact at all. If any of you do read this, if you missed 103 then just take other buses even if it means to take a longer route. You will still reach earlier than 103.
I would like to comment on the rude behaviour of a bus personnel who was blowing a whistle loudly to hustle the passengers entering bus 198 (SBS 7368U)at 6.10pm, Jurong Point Bus Terminal on 25 February 2020. Firstly, everyone was queuing peacefully as we embarked the bus. There was no need for such a commotion. Secondly, his role seemed redundant and ambiguous. He actually seemed more of a nuisance than serving any real service. Thirdly, he allowed passengers to enter via the back door of the bus which was unfair to those who had queued first. Could this bus personnel be allocated a more productive role in future ? It seemed a waste of money and resources to deploy him in this manner.
I was on bus service 7 when it collided with a car n a lorry in front at the junction of Penang Rd n Clemenceau Ave at around 2.20pm.
I would like to put on record that this accident was not caused by your driver. Rather, the lady driver of the car changed lane n swerved into the path of the moving bus ( he wasn’t driving fast) . The driver tried to avoid the collision by stepping on the brakes … The sudden lane change was far too close… And, so unfortunately for the lady car driver, the lorry in front of the car stopped abruptly.
The lady driver of the car was fortunate that the bus driver jammed on his brakes when she swerved in, hence her car was not badly rammed in.
Please convey our deep appreciation to your bus captain for his alertness while driving n his wonderful help to us. None of the passengers was shaken nor hurt ( not even the baby)… thanks to him!!!
We kept telling him that it wasn’t his fault n we forgot to get his name.
I would like to feedback about alighting the bus 72 at yio chu kang mrt. I feel that it is not fair for the people who are queueing up. There is usually long queue in the morning. The customer service attendant will usually ask the people who are behind the queue to alight the bus 1st. So what is the point of lining up? Please kindly look into this matter.
Hi the service of your Drivers to wheelchaired passengers always amazed me. However today is a big revised. I was traveling with my mum (wheelchaired) today 7/1/2019 at about 7-7.30pm (estimate as was not really paying attention) from JE interchange to Teban Garden Road- bus 143M – SBS 6338M. My mum’s passion card – 8800 3000 0390 3191.
The driver of this bus was not too willing in helping us on board even I said thank you. Approaching the bus stop at Teban Garden I pressed the button twice but he doesn’t bother, until all passengers alighted, then he slowly comes to the door showing a black face and his attitude accusing me for not pressing the button. Unwilling he lift the ramp to let us alight. Appreciate you remove this driver from driving wheelchaired buses since he is not willing and compassionate to help the less unfortunate, even is his duty and work.
Thank you
On 6.12.2018 at 0820 i boarded SBS Transit bus service 25 bearing licence plate SBS 7610 U from Hougang Ave 2 to Kembangan MRT.
I write to commend the bus captain for his excellant service and attitude while on duty. Throughout the whole journey, I noticed he never fail to wish everyone “good morning, take care and please hold tight”. When he arrive at every stop, he never fail to say “goodbye, take care and watch your step”
Kindly commend him on my behalf for a job well done and I believe other passengers are equally impressed. He definitely make everybody’s day bright.
Wish him all the best!!!
LETTER OR COMMENDATION
I LIVE IN SENGKANG AND WOULD TAKE FEEDER SERVICE BUS NUMBER SBS 5196L AND SBS 8178 TO THE MRT STATION MOST MORNING AND EVENING BACK HOME.
I HAVE OBSERVED ON MANY OCCASIONS THE COMMITMENT, PATIENCE, CARING ATTITUDE, HEART WARMING ACT OF KINDNESS, CONSIDERATION AND MOST IMPORTANTLY THEIR POSITIVE ATTITUDE TO THEIR WORK.
THEY WOULD GREET YOU OR GIVE YOU A BROAD SMILE WHEN YOU BOARD THE BUS AND I HAVE HEARD SBS 5196L DRIVER REQUESTING FOR THE ARRIVAL OF THE NEXT BUS AS USUALLY THE BUS WOULD BE VERY PACKED BY THE TIME HE PASSED THE BUS STOP OPP BLK 313 AND HE WAS TRULY CONCERNED THAT THE COMMUTERS WOULD BE LATE FOR WORK….
THEY WOULD PATIENTLY WAIT FOR ELDERLY PASSENGERS OR PASSENGERS WITH YOUNG CHILDREN TO BE SEATED/ALIGHT BEFORE MOVING OFF. THE LIST OF OTHER GOOD SERVICES GOES ON……..
THEY ARE INDEED A GOOD ROLE MODEL TO OTHER BUS DRIVERS AND DESERVE A GOOD PAT ON THE BACK!!! GOOD JOB!!!
I would very much appreciate it if you could thank and praise the driver of SBS8737G yesterday afternoon (19 Sept 2018). I boarded this bus (service no 59) at the stop after Masjid Muhajirin on Braddell Road at about 5.38pm. This was travelling from Braddell Road to its terminus at the Bishan Interchange.
The rain was very heavy but the driver went to the trouble of getting his bus as close to the kerb as possible, then secured the brake and stepped from his cab to hold an umbrella so that passengers boarding could be protected as much as possible from the rain in that space when they stepped from the shelter of the bus stop and into the bus itself. He did this at the next two stops. It was noticed by a number of the passengers and his thoughtfulness made people smile.
As I said, his actions deserve praise.
Hi, I would like to lodge a complain on the Chinese bus driver of Bus 154 Plate no SBS 8218Y. This morning around 8am the bus was heading to SIM. He was driving quite fast and suddenly at the sunset traffic light, he suddenly accelerate the brake because the light turned red. I fall out of the seat, my right hand and right collar bone hits against the hand pole and landed on the ground. I felt pain on my right wrist and arm. Bruises were seen on my left leg. One of the female passenger also fall out of the seat and landed on the ground.