Contact Nedbank: Find below customer service details of Nedbank in South Africa. Besides contact details, the page also offers a brief overview of the financial services company. Reach the customer service below for queries, complaints or feedback.
Head Office
Nedbank Group Ltd
135 Rivonia Road,
Sandown, 2196
South Africa
Customer Service
Phone: 0860 555 111
Phone: +27 11 710 4000
Phone: +27 86 055 5333 (business banking)
Phone: +27 80 011 0929 (report lost cards)
Phone: +27 86 044 4000 (complaints)
Email: [email protected] (general)
Email: [email protected] (complaints)
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About Nedbank
Nedbank is a leading bank in South Africa that was founded in the year 1888. Having its headquarters at Johannesburg, the company employs more than 32,000 nationwide. Nedbank is today one of the four largest banks in South Africa. And it also has operations in Namibia, Swaziland, Malawi, Mozambique, Lesotho and Zimbabwe. Overall it boasts of more than 7.7 million clients.
Nedbank operates about 786 banks and has a network of 4,000+ ATMs. To locate a Nedbank outlet or ATM nearest to your address click here. You can find an interactive map through which you can easily locate a branch. And if you need to apply for a new savings account or other products, you can do the same online. Products offered by Nedbank include savings account, business banking, credit cards, loans, insurance and forex. You can get information of specific products right on the website. If you need a credit card, you can browse an array of options and send an application on the website.
The Nedbank Corporate and Investment Banking is the division that takes care of the corporate and investment banking services. Banking customers enjoy access to net banking to view statements, make transactions, request prepaid cards or apply for new services. If you are always on the go, you can download the Nedbank smartphone app. For more information or queries on branches, ATMs, net banking, payment, new debit/credit cards, or others, reach the Nedbank customer service.
Now I know why I do not bank at Nedbank. This morning I went to Nedbank at Liberty Mall in PMB to bank money into the estate account of my Mother in Law. This was coins as well as notes that she saved over the years, meaning that we needed to bank a lot of old coins that is out of circulation already. The teller who was unwilling tried to help us first, threw the coin bags around on the counter and said that they don’t take the old R1 coins. I made a comment that he is not really in the mood to help us and he said yes, while his I think manager was also nearby. Only when I took the money and threw it back into the bag he says he can bank the rest. Needless to say by then I was upset and had enough of Nedbank and its staff that clearly need training on client service.
In December I went to Nedbank Port Shepstone Branch…I can honestly say it’s not where I bank my money but one of My Clients transferred cash via Nedbank Cardless Service did not know how to use the service. But I’d like to THANK Mbalie & Siyanda for their patience in assisting me through out this service until I was able to withdraw My Cash…I’m not even from Port Shepstone was there to work for few days…I received such excellent service from them Guys please do this to others too, you made me feel welcomed.
I am a Nedbank customer who has been badly treated by a cleaner for Izimo, at the Bethlehem Branch, who happens to be doing the work of Nedbank staff. The lady is so rude and unethical to the customers and the Nedbank staff just turn a blind eye
I applied for a R3000 credit card, after i disccovered that is not adding value for me i paide it off so that i can close it. But it was a hustle to get it done as most staff dont have the proper knowledge of what they’re doing and the more i pay thats the more days they delay to close it. Accurately calculating ! I paid approximately R11 000 for the R3000 that was in my Nedbank credit card! I wouldn’t advise for someone to open an account with Nedbank.
More than 6 months ago I completed an application to raise a second bond on an excising home loan in the name of a Trust. After contacting Nedbank several times during this period I have not been able to get a reply on “YES it is approved” or “NO we cannot help you”, (for what ever reason). Why does it take the bank more than 6 months to make a simple decision?
Today I was invited to a Nedbank event… As a guest. Upon arrival I was told to use the back entrance to the office block in Newtown. This was past a few shops through a passage way through a loading zone and through a back door back to the area where the regular office block entrance was. and weren’t allowed through the front of the office building. When I complained I was told I was entitled. I have banked there for 30 years and if this is how they treat people I would like to change banks. Despicable behavior.
I have applied for a credit card online, after 5 working days i contacted the call center and they told me i need to send my required documents because they did not receive it. I had resent the documents and called again after 3 working days, the consultant told me that they have received it but she does not know how long the application takes. It has now been 13 days and i have not got any feed back. It is shocking that your own staff dont know the duration of an application and are rude. i have been banking with Nedbank for the past 68 years your service is shocking.
I have been trying to get Nedbank ZA reimburse some money transferred to them by mistake, instead of Nedbank ZW, from Westpac Australia, since 20 February 2019. We send emails to contactcentre ZA and one Liziwe but no one bothers to respond.
Here is the sender reference #: AU11902200776657.
I hope someone might see this one and bother to act.
I never knew that by Banking with Nedbank, that would give them the write to debit my account as they please , I was under the impression that for any transactions done by Nedbank from my account I have to give my consent. Disgusting service ever!!!!!
I went to Nedbank in Westonaria to stop a debit order. i signed documents and i was told everything is fine. Saturday morning the debit order that i stopped went through. and i was charged for my account to be on a minus.
so i was charged for stopping a debit order that went through and charged again that my account is a minus. i need my money back and this is not good customer service. Not happy at all.
I wanna cancel my insurance please I cannot afford it anymore.
And beside i have just been registered but with no full information. I was promised to receive information through my email for further information but I didn’t get it. So please I want my name deleted on that cover
I have been trying to to access money from my fixed deposit and I have been calling the customer service line and they advised me to write a letter about my problem and I did and took it to the bank but they refuse to help me with my request. I wouldn’t have been going through a lot I singed up for my gym membership and now I owe them R2000. I am only requesting that amount so I could cancel my membership because now they are threatening to blacklist me and I have to apply for school.What is the point of having money but you can’t access it when you are in trouble. I have provided proof but they don’t wanna help they won’t even allow me to speak to the branch manager. Please do a follow up on my request. I can’t afford to be blacklisted..I can’t wait till November to pay them because it will be about 2000+.
Around about 12 this morning my mother in law, a so-called “coloured” by government definition, went to Nedbank Campus Square Branch. She recently came out of hospital, this was her first visit to the shops after her release from hospital ten days ago. She is a pensioner, she cannot go about without having an oxygen cylinder with her. While in the bank she asked if she could use the toilet. The staff and management refused, as a consequence she messed herself. I was unfortunately helping with a fundraiser at my daughter’s school and was only told of this corporate inhumanity and abuse when I got home. I am going to publicise their abuse of an elderly person far and wide.