Contact of Naaptol (shopping) customer care


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Rating: 4.2/10 (33 votes cast)

Contact Naaptol: Find below customer care details of Naaptol shopping portal, including phone and address. You can reach the below contact for complaints or queries on Naaptol products, prices, cancellation, refund, online payment or other queries. Besides contact details the page also offers information on Naaptol services.

Naaptol Head Office
Naaptol Online Shopping Pvt. Ltd.
Unit 418, Building 2, Sector 1
Millennium Business Park, Mahape
Navi Mumbai – 400710
Phone: 022 2778 2326
Fax: 022 2778 2325

Naaptol Customer Care
Phone: 0922 351 6148
Email: replyfromnaaptol@naaptol.com (complaints)
Email: ceo@naaptol.com (to reach the head of Naaptol)
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Track Naaptol Order
To track your Naaptol order online click here. Orders can be tracked through order ID, mobile number or email.

About Naaptol
naaptol-india-logoNaaptol was founded by Manu Agarwal in the year 2008. Owned and managed by Naaptol Online Shopping Pvt Ltd, Naaptol has grown to be one of the leading online shopping site, giving consumers comparison on products ranging from electronics to home appliances. Naaptol currently works with 50 vendors and has three lakh products listed on its e-commerce site.

Headquartered in Mumbai, Naaptol has sales of Rs 2 crore each day. The e-commerce portal associates with some 470 brands nationwide. The company recently forayed into television with an investment of Rs 60 crore. Naaptol, with offices in Mumbai, Jaipur and Gurgaon, employs close to 60 people (as of 2011). It plans to add 500 employees by end of the year.

Recently, Naaptol has raised $25 million (Rs 123 crore) from New Enterprise Associates (NEA) for expanding its operations across the country. To improve its reach, the company also launched Naaptol Club, a online private shopping club that gives access to the best brands from around the world, at up to 80% concession.

On the Naaptol website, users can make purchases through debit card, credit card, EMI and net banking. Before making any purchase, users can also read expert reviews, make comparisons with other similar products, read technical details and look at offers available on the same product.

Some of the categories found on Naaptol include mobiles, cameras, computers, gadgets, gift items, jewellery, mens/womens wear, health & beauty, books, home decor, toys, sports, baby clothing, auto accessories, and home appliances such as heaters, dishwashers, refrigerators, washing machines, air conditioners, and microwave ovens.

Contact of Naaptol (shopping) customer care, 4.2 out of 10 based on 33 ratings

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28 Responses to “Contact of Naaptol (shopping) customer care”

  • vandana says:

    Very good in delivering the product but most defective. I had bought product worth Rs 3400/- approx. but all in vain as the product is defected and inspite of regular phone calls there is no one to pick up the defected product. All the victims of naaptol should go to the consumer court.

  • Siddharth Bhan says:

    I ordered a karbonn phone from naaptol . When I received the product , I found the product to be defective and I straight away want the refund for my product as the packet was tempered and the phone was an old one.. It straightaway defied the spirits of naaptol . Their site is a fraud one.. Please dont buy anything from the site.

  • Balkishan Rohela says:

    I had ordered for Air compressor + Car jack + car Tyre repair kit + Multipurpose Tool kit under order No- 6098071, Awb No-700004449 and received the above said materials via courier on 10-03-2013.and paid Total Rs 2398/- including Rs 399/- as courier charges.As per Advertisement in the newspaper, the above said materials is under 100% money back guarantee and is good for use in car but when i checked the efficiency of the compressor, it is not building the air pressure and made of a plastic which is like a child toy and the quality of goods is substandard which can cause a serious accident while use. It is not usable considering the safety point of view. Car jack is not lifting up and cannot be used for changing the car tyres in emergency. There is no use of keeping such useless/ substandard materials for emergency use in car.

    I had sent mail on 11-03-2013 to Naaptol.com requesting to take back the above said materials and refund the money back under 100% money back guarantee as per the advertisement in the newspaper also i informed to their customer care on phone for refund money. I got mail from Naaptol on same day i.e 11-03-2013 that we are diverting your complaint to ALPHA Radio the seller as your product is under manufacturing warranty and ALPHA Radio will contact u within 48 working hours. If they fail to contact within 48 working hours, please write us back, so we can further take appropriate action to resolve your issue. I wait up to 14-03-2013 and called Naaptol customer care on phone informing your vendor Alpha Radio did not call me and send mail on 14-03-2013.

    On 17-03-2013 again sent mail to Naaptol and copy to Alpha Radio requesting again for the return back of material and refund of money.
    On 22-03-2013, I send another Reminder-2 mail to Naaptol & copy to Alpha Radio but no response from Naaptol / Alpha Radio.
    On 29-03-2013, I got mail from Naaptol that “We have escalated the issue to our concerned vender team. Kindly allow us 2-3 working days to respond to your query”. Again as per their request i wait up to 03-04-2014 and called Naaptol for requesting the refund but Mr. Martand from Naaptol customer care told me on phone No refund will be given and we will not take back the sold materials. I request him to send me on writing by mail under which rules your company will not refund money and remind him for their 100% money back guarantee as per advertisement. Mr Martand also refused to give in writing, then i called Alpha Radio. Finally on 04-04-2013, I send once again mail to Naaptol requesting to solve my problem but no response.

    I am shocked at how these companies are making fool of customers on line and causing a great mental agony and un-necessary harassment. I might drag them to court for the damages caused.

  • srinivas says:

    Don’t buy any products in NAAPTOL. I bought 6000 rs worth products, all are defective. I am now calling their customer care and no one responds.

  • Shievndra Pandey says:

    Take the product back right now !! Hell you people are uneducated or what ? I paid for ZEN Ultratab and you gave me Duplicate Zen Tablet !! These NAAPTOL people are illiterate. I usually buy things online but not so cheap products.

  • jayapriya says:

    Hi ,

    I have ordered a new woman t.shirt, today is 7 th jan-2012 still shipment is not received…i called many times to customer service, but customer service is just for name…no one is answering the calls

  • Ramesh says:

    We have purchased Devente tab with calling function with leather keyboard (order no 5570396, invoice no 1103583) dated 13.12.2012 Rs 6399.00. After we received the tablet, we noticed the SIM calling facility is not provided. We want to replace it. We tried talking to the customer service

  • suraj says:

    Naaptol shopping is very bad and products are of second hand. My order no is 5463051. I got a used product that was broken and scratched. I complained but no response. Just facing harsh responses.

  • Vinod says:

    Order # 5421607, Customer name Vinod. I have ordered your products after seeing ads in the DC. After I got the product I noticed the product is not same I have seen in the ad. I didn’t get the same product. You sell all the cheap products which cost 30 to 40 Rs in market and you have charged me Rs 2300 along with shipping charges. Very sad!

  • SAMEER PANDEY says:

    Take the product back right now !! Hell you people are uneducated or what ? I paid for XL size and you gave me M size !!
    these NAAPTOL people are illiterate. i usually buy things online.. they come to home for free pick ups and home deliveries. not like these useless compay who wants only to eat money. DON’T USE NAAPTOL !!
    order no 5451290
    complaint no 3838561

  • Ravish says:

    This is regarding the device shipped in order no. 5175926 LED Cinema Projector with Remote & Tripod Stand.
    The USB drive support on the projector is not working on the device, I tried to connect the USB drive (with a movie in it) and try to project it
    with the device, It is not at all picking up the contents from USB drive, As soon as i connect USB drive and switch to USB mode, the screen gets blank (black) and device switches off as though it is on Sleep mode the device is working fine with my DVD player. Please advise on how to troubleshoot this.

  • jashan preet says:

    i have ordered a new jersey polo club double sided jacket on 9 nov -2012, today is19th nov-2012 still shipment is not received…i called many times to customer service, but customer service is just for name…no one is answering the calls.. …
    naaptol is very bad website for online shopping and it is a fraud company..:-/

  • madhu says:

    I ordered a vox mobile on 026/9/2012 and was promised to get it delivered within ten days but till today i did not receive the mobile. If you are not able to deliver it let me know so that i can get another hand set. My order no. is 5027237.

  • Rajat Choudhary says:

    Dear Sir/Madam,
    I had purchased a tablet from NAAPTOL (LEMON TOUCH SCREEN TABLET-LT9) by paying cash on delivery. When I started the tablet it was found faulty. It was not working properly.. when I connected a net setter it’s not accepting and also quickly hangs within one or two hours. Moreover, the photo which is shown on net is not the same which I received.

  • k.srinivasu says:

    Naaptol is a big Fraud Company. Don’t buy any thing from them you will lose your hard earned money.

    I am one of the victim among many that are cheated by Naaptol.
    Regarding My Order Details:

    Order Number:
    Product name: g13g htc mobile buying on lne acyuvally branded bluetooth offer is there but not sended custamer care persons also irresbance persons .

    I contacted the Customer service and no one is answering the calls

    • Yadwinder says:

      Yes, Srinavasu, you are saying right, i have also purchased one blackberry phone and due to some problem i sent for replacement in the month of june but till now i haven’t recieved my product back. cash is already given to them. My order no .is 4139468.
      Custome care always having same words: u will get in 7-10 working days……

      • Dhananjay kumar says:

        Yes, Srinavasu, you are saying right, i have also purchased one Mini laptop and due to some problem i sent for replacement in the month of December 16,2012 but till now i haven’t recieved my product back. cash is already given to them. My order no .is 5425180
        Custome care always having same words: u will get in 7-10 working days

  • Chinmay says:

    Naaptol is doing bad business…i have ordered a samsung primo on 16th july-2012, today is 26th july-2012 still shipment is not received…i called many times to customer service, but customer service is just for name…i got bad responce from them ..i strongly advise “flipkart” rather

  • Sudhir Singh says:

    I bought a Tablet PC from Naaptop in June 30, 2012, which was found defective hence I have returned it immediately on July 5 and sent the details to the customer care. Even after 15 days there is no responce on the same.

    I have a very bad experience of shopping with Naaptol and I would never recommed any one to buy any product from Naaptol.

    I will wait for another 2 to 3 day and if I do not get any responce I would file a case with Consumer Court against NAAPTOL.

  • Mohammed Arshadayub says:

    My experience with Naaptol is not so good. They are very irresponsible.
    I Placed a order for micromax funbook tablet.
    I placed order on 12 of June 2012. I received the on 20 of June 2012. When i received it was broken.
    I immediately inform them and after 2 days they book a complaint and they told me to wait for a call from them but i didn’t receive any call from them. After 4 days i call them and asked for process. They told me to send in courier after getting hard on them.

    I had sent the item back to their warehouse through the blue dart courier.
    They received the item on 2 July 2012 and they updated it in theire system on 05 July 2012.
    After getting this much late i have desired to take my money back but they only replace the product.

    My request to you all is: DONT SHOP ON NAAPTOL.com. Very very bad customer support.

  • Manoj says:

    I have purchased a Scavin Men sunglass M 5039 D Black Dark Black from NAPTOL.com (Naptol club) and received the order no. ORDER NO. 4183529 dt. 12.6.2012 and surprised to see the sun-glass received.

    The received one is not at all the one i have ordered looking at the photograph uploaded at your website for neither from shape, colour or make point of view.

    Further i have paid a price of Rs. 999/- whereas now your site is showing the product as sold out with price tag of Rs. 499/-, which i think is very unethical and unjustified from your side.

    Even then I don’t want to take refund but it will be ok if I get replacement of the product as per order.

    And their customer care executive is so rude, she is not ready to even listen to my complaint, and kept on repeating the same that you have received the same product as ordered and we will not entertain the same even though I said that I am ready to send photographs of the product received.

  • SACHIN VIJAY PATIL says:

    I have placed an order for the said product on Naaptol but I have received a T mobile instead of HTC.The given product was delivered on 30th April, 2012. But the product which i received is totally defected.

  • Siddharth says:

    I recevied a Tablet from you today. It was not even an hour it has started creating problems. I want this Complain to be seriously noted. Or else i have another option of taking this company to Consumer Court. I want the reply As soon as possible. I want exchanged soon !

  • Sweetu says:

    Naaptol is fake. I wont purchase from them again.

  • Manjunath says:

    I completely agree to the fact that NAAPTOL is a FRAUD COMPANY. I had a bad experience of purchasing more than 2 items, both are fake. I am very frustrated now. I purchased a laptop order no 3864445 a week back till now unable to switch it on and they have a stupid IVR which never gets connected and stupid contact numbers and email ids which dont work at all. Hence i have filed a greviance complaint against them in consumer court. I warn others like me, dont get trapped. Research properly before buying.

  • seema says:

    We ordered for VOX Portable mini Refrigerator with the order No:3669740 and we received cooler cum warmer instead of refrigerator without warranty card on 3rd Apr’12, and we paid 3298/Rs. At the time of delivery which is not affordable for this product, and we complaint(2715584) on 5th Apr’12, and didn’t get the correct response from the customer care service. Again we called on 7th Apr’12 and they told us they are helpless on this issue.

    Please help with the correct product and guide me how I can get the same or payback the money to me as soon as possible, if you failed to give satisfactory response, I will go to consumer court.

  • Suresh V. says:

    Naaptol is a big Fraud Company. Don’t buy any thing from them you will lose your hard earned money.

    I am one of the victim among many that are cheated by Naaptol.
    Regarding My Order Details:

    Order Number: 3767475

    Product name: 21 LED Rechargeable Emergency Light cum Night Lamp – Buy 1 Get 1 Free

    Status: Out of the two received both are not getting recharged and no indication of any charging. But as one is already charged by the vendor it is working, may work till that charge is over. Second one is useless as not recharged and not working either.

    I contacted the Customer service and no one is answering the calls.

    They are quality less china items that we can find any where on the pavements in lots at 1/4th price that is offered as Hot Deal on Naaptol.

    I have tested in presence of Courier boy itself and noted the same in delivery order.

    They are not sensitive at all in settling the customers complaints but pouring more Ads on TV.

  • J. Sridhar says:

    My experience with Naaptol in two out of three transactions has been bad. In one case, I had ordered for a book worth about Rs 80. They erroneously sent a mobile phone worth Rs 25,000! I spoke to them and sent back the set. Even though the Courier has confirmed delivery, Naaptol claims that they have not received it back! Also, they have still not reimbursed my courier charges. Nor they have sent my original order I had already paid for.

    In another case, I ordered for a product as a gift for someone. Even though I had clearly given the shipping and billing addresses separately, they have merged it into one. Imagine sending a gift to someone along with the bill!

    I do not think they are serious about providing quality service. I do not even believe now that they would be ethical in their dealings.

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