Contact Muthoot Finance: Find below customer care details of Muthoot Finance in India, including phone and address. Besides contact details, the page offers information on Muthoot services and products. Reach the Muthoot customer care for complaints / questions or feedback on the company’s products, branch locations, gold loan, money transfer, foreign exchange, or others.
Muthoot Finance Head Office
Muthoot Chambers, Opp Saritha Theatre Complex,
Banerji Road, Kochi 682 018
Phone: +91 – 484-2396 478
Muthoot Finance Customer Care
Phone: 011 – 4669 7777
Phone: 0484 – 2394 712
Email: [email protected]
Muthoot Finance Branches
To locate a Muthoot Finance office nearest to your address click here.
About Muthoot Finance Ltd
In the year 1939, M. George Muthoot established Muthoot M. George & Brothers (MMG) along with his sons George Thomas Muthoot, George Jacob Muthoot and George Alexander Muthoot as a Chit Fund based out of Kozhencherry in Kerala. Renamed as Muthoot Bankers in 1971, the firm began financing loans with gold jewellery as collateral. In 2001, the company was renamed yet again as Muthoot Finance Ltd., a name it bears till date, when it received a license from the RBI to function as a Non-Banking Financial Company (NBFC). Later, the company obtained a fresh RBI license to function as an NBFC without accepting public deposits. Today, the company has over 4,050 branches spread across 23 states of the country. The company provides both personal and business loans primarily to individuals who possess gold jewellery but could not access formal credit through normal means. It is this “Gold Power” concept that Muthoot Finance emphasises to help mobilise household Gold possessions and ornaments to meet short-term liquidity requirements in times of financial crunch. These services can be availed by anyone from any economic section of society with minimal paperwork and hindrances.
Abroad, Muthoot Finance Ltd has a presence in the UK, US, and United Arab Emirates. Its stocks are listed in NSE and BSE in India. As of 2012, the company had revenues exceeding Rs. 23,000 crore ($4.2 billion). The company continues to grow rapidly abroad as well as domestically with around 80,000 customers added each day.
According to the IMaCS Research & Analytics Industry Reports, Muthoot Finance is the largest Gold Loan NBFC in the world and has the largest network of branches for a Gold Loan NBFC in India. It is also the highest credit rated Gold Loan company in India, with a credit rating of AA- (CRISIL) and LAA-(ICRA) for its Long Term Debts and P1+ (CRISIL) & A1+ (ICRA) for its Short Term Debt Instruments. In terms of market capitalisation, Muthoot Finance Ltd is the second largest company in Kerala after the Federal Bank.
Besides the Gold Loans business, the company provides a host of other services like collection agency services and money transfer services through their branches as sub-agents of various registered money transfer agencies. They engage in numerous other small financial businesses including insurance, foreign exchange services and travel booking, while also trading in gold coins. The company also owns three windmills of 1.25 MW each in the state of Tamil Nadu.
All the philanthropic activities of Muthoot Finance are conducted via the Muthoot M George Foundation, which focuses on education, environment, health, financial assistance and eco-friendliness. The foundation conducts tree plantation drives and offers scholarships to the needy on a regular basis. It is to be noted that the company also provides loans and gold financing facilities for individuals regardless of economic or cultural background. In 2013, the company was honoured with the SKOCH Financial Inclusion Award in recognition of their effective financial inclusion policy. Reach the Muthoot Finance customer care for further information.
Hi Team,
Myself Deepu from Gudalur – I have obtained two wheeler finance from Muthoot (Loan Number 16161628 – Name Deepu Balan) for 18 months duration, currently I have repaid all my EMI’s and still from Gudalur branch they are requesting me to pay 1551 Rs for getting NOC, this is my issue right now. Let me explain in detail what actually happened:
I am working Coimbatore, where I couldn’t visit the gudalur branch and pay my EMI’s on the specified date, so during loan processing I requested Muthoot gudalur manager (Shinoj) that ECS payment mode is required for me. He said yes its available , we are also encouraging ECS mode to our customers, so I have signed all my documents including ECS forms everything and my loan got approved and I took the vehicle delivery, 1st month EMI message came to my mobile along with another message that my ECS has got rejected, so I got an call from your customer care mentioning that ECS is rejected please pay at branch, I paid the 1st EMI in branch and asked manger whats the issue? He said, We have some internal system issue because of that only it got rejected next month it will automatically get ready. So I thought it may be due to some technical glitches. 2nd month I have received same message, and call from customer care stating payment has not received and ECS rejected, I said i have already given all details for ECS deduction, they said some internal issue, then I asked whether you will be charging me late payment fee for this ECS rejected, at this time they confirmed me no we wont since its our internal issue (Please hear the customer service call recording available at your end) I went to manager and asked whats this again same message came, he said this month also please pay in branch next month will get ready , with him also I checked on the late payment fee, he said no , its our issue, Like this 6 months I follow up with your branch they didn’t give any resolution for my issue, I have also paid all my dues in branch.
Now why you are collecting or asking me to pay late payment fee because of your internal issue.
I was trying to explain this issue to your new manager who replaced Shinoj – really I had a very worse experience with your manager, I wonder how your recruitment team has selected him as manager, no customer service mind set, no patience in resolving or understanding the issue, instead routing – go to Coimbatore head office / Ernakulum Head office. I have taken loan in Gudalur branch but when I have issue I need to go and seek help from different branch what a logic.
Finally I met Ravi Sir, really a deserving man for that AM post – who heard my issue completely guided me to you. I hope you to will help me. Kindly help me in obtaining the NOC & wavering my irrelevant/unnecessary charges.