Contact Merseyrail: Find below customer service details of Merseyrail, UK, including phone and email. Besides contact details, the page also offers an overview of the train operator and its services. Reach the Merseyrail customer service below for queries, complaints or feedback.
Merseyrail Head Office
9th Floor Rail House,
Lord Nelson Street,
Liverpool, L1 1JF
Merseyrail Customer Service
Phone:Â 0151 555 1111 (customer relations)
Phone:Â 0800 0277 347 (request assistance)
Phone:Â 0151 702 2951 (lost & found)
Email: [email protected] (lost & found)
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About Merseyrail
Merseyrail is a commuter rail network in the UK jointly owned by Serco Group Plc and Abellio. It has a fleet of 60 trains, connecting about 66 stations. Each day the company operates nearly 800 trains, carrying an average 110,000 passengers. The Merseyrail network operates on the Wirral and Northern Lines within Merseyside. It passes through the Mersey railway tunnel that was opened in the year 1886.
Access the timetable or online search tool to plan your journey. The Northern Line connects the stations Southport, Birkdale, Hillside, Ainsdale, Freshfield, Hightown, Hall road, Waterloo, Seaforth, Bank Hall, Aughton Park, Town Green, Maghull, Orrell Park, Walton, Fazakerley, Rice Lane, Kirkdale, Sandhills, Liverpool Central, Brunswick, St Michaels, Aigburth, Cressington and Hunts Cross. The Wirral Line connects West Kirby, Hoylake, Manor Road, Meols, Moreton, Leasowe, Bidston, New Brighton, Wallasey Village, Conway Park, James Street, Moorfields, Lime Street and Liverpool Central.
Use the regular bus service to easily access any of the Merseyrail stations. If using your own transportation, most stations offer convenient parking that is free of charge. Passengers also enjoy free WiFi available at underground stations. Those that are mobility impaired and with other disabilities must request for assistance 24 hours in advance.
Tickets for the desired journey can be booked at any nearest Merseyrail station. There are also ticket vending machines located at a number of stations. Different types of fares found with Merseyrail include Standard Tickets, Family Tickets, Day Saver, Saveaway and Season tickets. Under standard tickets you have Anytime Single / Return and Cheap Day Returns. With the former, you can travel any time of the day. The Cheap Day Return ticket is for travelling outside peak hours. The Day Saver fares are valid for travel after 9.30am. The Saveaway ticket covers bus, train and ferry.
If you are a frequent traveller, use the Railpass to enjoy savings with weekly, monthly or annual pass. It is valid for travel all day within your chosen area. Application forms for Railpass is available at all staffed stations. Use the Railpass online calculator to calculate the cost for your preferred route.
A full refund can be claimed for unused daily tickets. You will receive a refund by the original method of payment. In case you are delayed during your journey, you can even claim a compensation. For more information or queries on payment, refund, cancellation, season tickets, Railpass, lost and found items, or others, reach the Merseyrail customer service.
I would like to thank Mersey Rail staff for a very pleasant three days traveling on all routes with the older 507/508 train units which are due to be replaced next year. I came over from the Isle of Man especially to travel on these aging trains and I was quite surprised how well maintained they were. As a frequent visitor to Liverpool I look forward to traveling on your new 777 units as they come on stream..
I left a small purse-like bag with hearing aid gear at Aigburth station this evening. Merseyrail were most helpful and at Aigburth station Keith who was on duty was splendid and he recovered my hearing gear which I collected on my way back from town. Thanks to the staff for being so kind and helpful.