Contact Lowe’s: Find below customer service details of Lowe’s, including phone and address. You can reach the below contact for queries or complaints on Lowe’s products, store locations, refund/cancellation, online shopping,  shipping, warranty or other questions. Besides contact details the page also offers information and links on Lowe’s products and services.

Lowe’s Head Office
Lowe’s Companies, Inc.
1000 Lowe’s Boulevard,
Mooresville, NC 28117
United States

Lowe’s Customer Service
Phone: 1-800-44-LOWES
Phone: 1-800-445-6937
Phone: 1-866-46-LOWES (Canada)

Email Support
Write your complaints or feedback to customercare@lowes.com or wecare@lowes.com.
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Lowe’s Store Locations
Click here to locate a Lowe’s store nearest to your address. A local store can be searched by city, state or zip code.

Online Bill Payment
To pay your Lowe’s credit payment online click here. If you dont have a Lowe’s card, get one to enjoy low monthly payments, zero annual fee, discounts and much more.

About Lowe’s Companies, Inc.
lowe-storeLowe’s was founded in the year 1946. A Fortune 50 company, Lowe’s is a leading home improvement retailer with over 1,750 stores in the United States, Mexico and Canada. In 2010, Lowe’s had sales of $48.8 billion. Headquartered in Mooresville, North Carolina, the company serves more than 15 million customers every week. Lowe’s stores in fact stock over 40,000 products. As of 2011, it employed some 234,000 people.

On the website, Lowe’s offers consumers more that 140,000 items that could be purchased by Visa, MasterCard, American Express, Discover and Lowe’s credit card. Products that can be purchased include washers & dryers, refrigerators, dishwashers, small appliances, vanities, bathtubs, toilet parts, showers & accessories, bathroom faucets, building supplies, flooring items, door hardware, safes, truck & trailer accessories, fireplaces, water heaters, home decor products, cooking appliances, lighting & fans, garden tools, outdoor power equipments, paint, plumbing items, windows and doors, and much more.

Note that shipping and tax estimates are based on the Zip code of the shipping address. Each item displays available delivery method options of UPS/USPS, Lowe’s Home Delivery, or Free In-Store Pickup. If not satisfied with an item, Lowe’s offers a 90-days return policy for refund or exchange (terms apply). Visit the website or speak with a Lowe’s customer service representative for more details.

This article has 27 comments

  1. Kimberly Yeary Reply

    I am very disappointed with Lowes in Williamsburg Virginia. I’ve received such wonderful service in the past 10 years. This time, my husband and I are renovating our home with carpet & vinyl. We’ve been to the store to set up our measurement detail and paid for it and were told to wait for a call from Quality to schedule a date for measurement by an installer. More than a week later, I’ve called numerous times and have been to the store to ask what in the world is going on? I’ve been told I will get right on it they take my phone # again and still no call to schedule a date for measurements. I’m not sure where the break down in communication lies, but I’m taking my business elsewhere.

  2. Scean Ripley Reply

    What a nightmare. Do not ever shop at Lowes.com or for that matter Lowes. They are thieves. They have my money, no product, no customer support, and no idea if I will ever receive my purchase; I’ve been robbed before and Lowes just did it to me again.

    Its been 9 weeks from my online purchase, I’ve spoken to 5 customer care reps and no one can tell me the status of my order. I for one will never use Lowes again. And I will be telling this horror story to anyone that is looking for a home improvement store (it’s hard to improve your home without the product and you can’t spend the money they’ve stolen; Lowes will not cancel my order and give me back the money they’ve stolen). If you like to give your money away give it to a homeless man on the street, at least you’ll feel better than giving it to Lowes and have nothing to show for it.

  3. Wanda Derr Reply

    Add on…for March 8th, 2016
    The name of the cashier was Yuni. So special. I do not know these people,however, they treat me as if they have known me for a long time.
    Thank you
    Wanda Derr

  4. Wanda Derr Reply

    On March 8th, 2016, I needed to buy a variety of purchases as usual, I had a Matt Chober, a manager, ( I asked him for his name) and what my intentions were,( to send you an email), contacting this office,he never left my side, no matter what department I needed a purchase, he gave me important information about the products I was interested in, if we went into a department and he had a question he called the person in that department, great attitude. Perfect customer relations. Also the cash register person, I try to get into her line whenever she is working, what a lovely lady, and there is a Zac person, you see these people give me every reason to not take my business anywhere else. I hope I get a reply from you to be assured that you have received this email.

  5. Dave, and Linda Robards Reply

    We shop at Lowes in Grandville Michigan. Today were in to order more flooring, and found it to be on sale, at a better price then we purchased it for the week before. We stopped at the Customer service desk to see if we could get credit back for the price difference. Everybody there was awesome! Considering we didn’t not have our receipt with, Pam was able to pull our info up, and credit our account. I thought for sure we would have to make another trip to the store, with receipt in hand, it make that happen. We always get great customer service at Lowes. Several people at the Customer Service desk worked together to take care of us. I would also like to mention the guy we bought the floor from. Jeffery has talked to s several times about options, he helped us compare one from to other. He has been out standing as well! really, I wish all stores treated their customers this well. We always enjoying shopping at Lowes. Thanks so much

  6. Kristen Wheelock Reply

    My husband and I bought a Maytag Washer at the end of May 2015. The agitator broke in August, I placed a called to get the washer fixed under the manufacturer’s warranty or through the extended warranty I bought at Lowe’s. They told me it would be about 7 days to get the part and fix the washer. Today is September 14 and I am still waiting on the part. I have place numerous calls to Customer Service, spoke with several supervisors, and even called the parts guy myself and still have no answer on when my washing machine will be fixed. I’m frustrated and very unhappy with the service I’ve received and will never buy another appliance from Lowe’s again.

  7. Ron Whitacre Reply

    I went to my local Lowes in Reynoldsburg which is on Broad St. to purchase a gas stove. I waited a few minutes then pushed the call help button in the department. After another few minutes I saw a person at the sink and shower desk, she was more than glad to call on her phone for help in appliances. After a total wait of about 15 minutes and still no help I left.

  8. James Messier Reply

    Thanks Lowes for the $25 late charge ( 2 days ) after buying thousands of dollars of appliances among other garden and house items and paying on time every month for years you zap me thanks again.

  9. David Crockett Reply

    To employee relations, I was in the Oakland Maryland store looking for pipe fittings. An employee named Tyler asked if he could help. After telling him what I was trying to do he said I was looking at the wrong stuff.He then said follow me I can save you some money(MAGIC WORDS). He got my fittings and saved me about 20.00 dollars. TYLER is a credit to LOWES. Please let him know that his employer is as happy with him as the customer was. Sincerely, David W Crockett

  10. Sandra Hicks Reply

    My husband and I recently purchased a shed kit from the Lowe’s store located on Watson in Buckeye. We have had such a hard time putting it together because of the following reasons.
    1. Most if not ALL of the boards that were included in the kit are warped – some of them are usable but most are not, so we have to go back and purchase boards that are not warped.
    2. The nailes that are included are cheap and break very easy. So we have have had to go and purchase different screws to put what we have together.
    3. What was pre-cut did not match the measurements indicated on the instruction book.
    4. The instructions had to be written by someone who doesn’t know English, as it is so poorly written.

    My husband noticed that the first thing it said on the box was NOT to return it to the store. However, since we have had such a hard time with this shed, my husband has decided to start to go to Home Depot instead. We are so disappointed as we PAID EXTRA to have this shed delivered just to find out that it is of such low quality. I look forward into hearing back from Lowe’s as to the excuse that they make for such a product that is sold in their stores…….waiting to see.

  11. Charles Graves Reply

    I been in Lowes several times looking at Vinyl flooring I am always more confused when I leave than when I went in. The installation what confuse me. I understand I have to remove remove the old vinyl myself, hire a plumber to come in and re-install the commode, they will not put it together in the back even with a waiver, move my appliance in kitchen & laundry room etc. All I want is for them to tell me they will take care of every thing. I fully expect to pay for every thing.

  12. Mark Richard Reply

    I have to take my time to give credit to this young lady that helped me at your Lake Charles, la. Store. Yesterday
    While I was buying LED sercutiy lights and changing my can lights in my home to LED lights and she helped me so much she even bought me to look at the lights on display so I could compare the brightness. These bubs are not cheap and you do need the right ones for your needs. The funny thing,I kelp looking at her name tag so I could tell the store manger and I gave up and told her to please give her name so I can give her credit for helping me like no other. Her name is Felicia Fontenot sales ID 1382183 store 589. And my wife loves the lights . Mark Richard Welsh,la.

  13. Linda Crown Reply

    On Friday, May 8, 2015, my sister and I were in Lowes (in New Westminster,B.C.)looking for storm/screen doors. Don Fraser was the most obliging customer service person I have ever met. He was well groomed, friendly, so helpful, patient and a young man who went beyond. I am disabled and he didn’t treat me any differently than others. I was soooo impressed. Thank you Lowes for hiring him. This was my first visit to Lowes and I will go back. It’s a shame you don’t have a store in Langley. We have room at the old Target store on Fraser Highway and other locations.

  14. Dean Hitchman Reply

    On Jan. 29, 2015 I went to Lowe’s Inverness Fl. store with a plumbing list as long as your arm and plumbing experience as short as your eye brow! Somehow I just happened to get the help of Steve Ashby, Steve stuck beside me from 10 AM until 2 PM.–never leaving to go to lunch but only intermittenly helping other customers in between. I have never encountered anyone more knowledgable or helpful than Steve Ashby in any business, I could never have gotten the plumbing supplys for my project without his willingness to make sure I had everything I needed. Thanks again Steve.

  15. Robert Maresch Reply

    You have an employee that works at your Venice Fl. store #1683. Her name is Annie Black in the hardware department. She is a great credit to Lowes and its customer service. My son and I were in the store looking for a very small part and couldn’t find it, that was on Jan.21,2015. Annie took us around and stayed with us until she found it. She is a great employee of a great store. Thank you Annie Black. People like you make shopping a pleasure.

  16. Chris Camilleri Reply

    I bought some plants which did not make it. I was told there was a guarantee. Also I put my phone number instead of my Lowes card and that I didn’t need to keep the receipt because it will show up. When I took them back with the plastic container they couldn’t bring them up. Some they could not match because they no longer carry. Anyway I got really irritated because I obviously bought those from Lowes, but because they no longer carry them to match them they would not credit me. I am a good customer at Lowes and the other day spent $190.00. But from now on I will no longer shop there because your refund policy is not right.

  17. Vickie Bergquist Reply

    What is the status of our order 306204954. We received a call on 6/18 that our order was in. We went to pick it up on 6/19. After 30 minutes of waiting they could not find the order. Mike said he would follow up and let us now. Please let me know if your records show the deck boxes were delivered to the kent/midway store. Thank you

  18. Linda Lewis Reply

    I was in the Wilson, NC store looking a freezer and James “Rambo” Smith come up and said may I help you with a freezer. Very helpful, polite and will mannered. James “Rambo” Smith is an awesome employee and I will look for him to help me the next time I am in the store to purchase an item. I shop at Lowes quite often and not all the employees are polite and helpful. Some act like they don’t want to help you and act like they are mad with the world. James “Rambo” Smith is awesome. Thank you 6-17-14
    Annette at customer service was awesome and very helpful. Outstanding at customer service

  19. Daniel Reply

    To whomsoever it concerns,
    I was in your store at Pittsburgh Mills, Frazer township on 6/2/14 at 7:30 PM. I had called the store 45 minutes prior, to get information on putting a larger order in for a deck redo and to have it delivered. The lady on the phone from customer service told me that there were few delivery spots open for 6/6/14 and that I need to come in right away. I went to the store and was told that the ” Pro service area was closed at 6:00pm. ” I was angry that I had just been told to come in and had just drove 40 minutes.

    The casher was very helpfull and called for help. Several people came but were not sure how to put order in or how to set up a delivery. Then an Asst. Manager, Gary, came to help. He was pleasant and helpful. He took the next hour to put in the order of materials, walked me through the store to pick out items that I was not sure of what I want to use. Such as hinges, nails veruse screws. He set up a delivery for the 6/6/14 in the morning.

    He took an upsetting event and turned it into a plesant experience. I have a new faith in Lowes Customer Service. Gary needs to be a Manager. I work in health care and know the importance of service. A Job well done! Thank You.

  20. Eugene Reply

    I have waited all day for Lowe’s shipment on order placed on 05.04/2014. Order # 304965126. Estimated arrival date listed as 05/13/2014. Current Houston time is 12:37 am, Wednesday, the 14th. I did a check on the Lowe’s site using the order number and find that my package was shown as DELIVERED under the Purchase Status. This is not correct. What is going on?

  21. Ruth A Ames Reply

    Just wanted you to know Laure Jenkins is a very nice employee. I’ve been purchasing Spring items and she was able to assist me; with a smile. She even called me when one of the items I wanted came in. This is not the norm so I had to let you know. Thanks for the great Customer Service.

  22. wiley durden Reply

    I hard Lowe’s to put up a fence at my home .The man that did the fence did a fine job . But when they delivered the material for the job they broth to much material. I call the store about this they said they would set a date to picked it up. Well they set the date for Tuesday March 25 2014 but no one has come and picked it up yet. I am going out of town for the weekend . I would like it picked up before then .The manger at the store is not concern about this but it is on the side of the road .Please see if some one can pick this material up It is about a 1000.00 dollars wert .I am not going to be responsible for this .

  23. Annette Reply

    Store # 0342 Worst customer service experience, I will be taking all my business back to Home Depot. I have had a damaged part to fix my washer shipped to me twice. The insist that they can get it right a third time. I am a family of five without a washer. Not happy. I went into get a resolution with the manager on duty Monica and got the brush off. She was too busy to help me with a resolution. She told the appliance associate she trusted is judgment and to handle it. Don’t buy appliances from Lowes. I regret not going to Sears or Home Depot

  24. Holly Reply

    I would just like to take a moment to acknowledge James Scott *paint* department at the Lowes in East Ellijay Georgia 1793 team. He is a valuable asset to this company. Not ONLY does he mix my paint he is also very helpful with all of my projects when it comes to recommending products and directions in completing the job I have at hand. He is always very pleasant and courteous. He will scope down the aisle and if he sees you he will come and ask if you need help with anything…So I would like to say Thank you for a job well done!

  25. john wilson Reply

    Lowes-2221 NW Myhre Rd, Silverdale, wa-2746
    Linsey Bevridge is a great Lowe’s employee. She is always helpful, cheerful and has a good attitude. My wife and I always look for her because we know we will get good service.
    Lowe’s needs more people like her.
    John and Mandy Wilson

  26. May McMahon Reply

    Would you please give me an update on order#292684833. I am to pick up this iotem at the Marrero store at 4950 Promenade Blvd. It was indicated that the item could be picked up today.

    Thanks,

  27. Sylvie Maltais Reply

    Hi I just wanted to let you know that my husband and I tried out the Lowes in NewWestminister in BC for the first time we loved it and want to say thanks so much to a Parm in Paints she was so help ful and knowlegable : the Store #3056 –we since have purchased all of our paints–Lighting–Staircasing and will continue using Lowes because of her great customer service :)–(Sorry Home-Depot)
    Regards Sylvie Maltais
    North Delta BC

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