Contact Loop Mobile: Find below customer care details of Loop Mobile (formerly BPL Mobile) in India, including phone and address. Reach the below contacts for complaints or queries on new Loop prepaid or postpaid subscriptions, bill

payment, online recharge, store locations, cancellation, or other questions. Besides contact details the page also offers information and links on Loop services.

Loop Mobile Head Office
Loop Telecom Limited,
127, Manmala Tank Road,
Taikalwadi, Mahim (W),
Mumbai – 400016

Loop Mobile Customer Care
Phone: 198 or 800
Phone: 98210 99800
Email: mobile.assist@loopmobile.in or
customercare@loopcellular.com

Nodal Office (for complaints)
Phone: 22 – 28440800
Email: redressal.mum@loopmobile.in
______

Recharge Online
To recharge Loop Mobile online right now click here. Online recharge can be done by selecting the top up amount, plan and other details. Loop mobiles can also be recharged through vouchers, through IVR (dial 50500) or through local retailers. Prepaid can also be recharged through net banking.

View/Pay Bills
To view or pay your Loop bill online click here. Registration is required to use the service. Besides viewing or paying bills, Loop users can also activate and deactivate VAS services, change address, check validity, and much more.

About Loop Telecom
loop-mobileLoop Mobile began operations in India in the year 1995. It was formerly known as BPL Mobile Communications. In 2009, the company was rechristened as Loop Mobile. The telecommunications company currently has over 3.2 million subscribers. Loop Mobile in fact covers Mumbai alone with over 2500 cell sites.

Loop Mobile has announced to soon commence operations across 21 new circles. As of now, it offers prepaid and postpaid coverage in Assam, Kolkata, Mumbai, Madhya Pradesh, Orissa, Punjab, Rajasthan and Haryana. Loop customers enjoy value added services such as caller ring tunes, SMS services, Mobile TV, M-Commerce, astro service, voice chat, jukebox, missed call alerts, MMS, WAP, GPRS, voicemail, among others.

Loop was the first in India to launch GPRS, Caller Tunes, Roaming on Prepaid, Missed Call alert, among others. Owned and operated by the Khaitan Group, the telecommunications company is currently headquartered in Mumbai. Loop ranked no 1 GSM network in voice and data in a survey conducted by Pyro BKP Telecom Consultants in 2010.

This article has 18 comments

  1. Naved Reply

    Dear sir,

    I called the people in the Call Center from my brother’s no. A guy received my call and gave me some information but then the call got disconnected. I called the 2nd time and a lady received the call and told me the same thing. I asked her to transfer this call to T/L she did that but from T/L side I didn’t get reply.T hey didn’t attend my call, on T/L desk. My phone rang for a minute or two but there was no response. Kindly look into the issue and get in touch with me.

  2. Vinayak Reply

    Dear Loop Mobile Team,

    I am privilege customer of loop (BPL). I am using three numbers from last 6years as prepaid customer.

    Before two months ago I have made prepaid to postpaid connection but I was not satisfied with your Bill thats why I have disconnected it. Now I want my this three connection from postpaid to prepaid. I have visited your customer care gallery two times but did not get any response from your customer care executive. So please tell me what is the procedure for the same so I can activate my connection earlier because its very important for me. I have already paid all bills as per your bill details. Your prepaid is better than postpaid, so please allow me to change it from postpaid to prepaid.

  3. ashutosh kumar Reply

    I have recharged 98 plan of loop on my no 9870676657 on 1 June 2013 of internet but not activated till now so i tried calling to customer care no 9821099800 at all their nos EVERY time, but it gets cut while talking to executive each and every call.

  4. ABDUL Reply

    Having serious network problem in santacruz east golibar 5th road ,(lend mark near V.N DESAI HOSP.)area,had already given 15 complaints but of no use,kindly do the needful, because there are many loop customer in that area.

  5. Amit Y Kadam Reply

    Dear Sir/Madam,
    Myself Mr.Amit (Cell no- 9773300635). I have been using post paid Loop services since last Four Years. Following are the details of my Tariff Plan.
    Plan- NEW CSP 99
    Trunet 199 Pack
    Monthly SMS Fee – 25

    I was satisfied with the services which Loop Mobile has provided until last month. I would like to inform you that I have been in Goa since last 2 months. I would also like to bring your kind notice that before coming to Goa, I had visited Loop Mobile Gallery (Mulund west) LBS Marg, near Nirmal Lifestyle for getting complete information about the Roaming charges which I may incur in Goa. And I was been given the following information about roaming charges in Goa
    1) My incoming calls will be free.
    2) Outgoing calls will be charged only 50 paise per call on any mobile, landlines all over Maharashtra & Goa (On Vodafone and Idea network only).
    3) Message charges and Internet charges were not been told to me.
    4) Even after insisting I was not been given any printed or written confirmation about the charges.

    I would have provided you the name of the Loop Mobile Executive but I dont remember it now. Still, I believed on your employees and moved on to Goa. For the first month I did not use my Net services. But from the month of January 2013, I started using Net services till I received my Bill for the month of Jan.

    To my surprise, the total payable bill amount for the month of January was 2548/-. On request for itemised bill I received the same after two days and I found that out of 2548/- payable bill amount the major part was of Net charges (Loop GPRS) i.e. Rs 1705.30. I was not able to understand what has happend with service charges. On further enquiry with the help of my friend at Mumbai, I came to know that whatever charges I was been told at the Mulund Gallery were totally false and as a result I have incurred such a huge internet charges which led to this huge amount of Rs 2548/-.

    As a customer since last four years I would like to ask you that, ‘Is this the kind of Service you are providing nowadays?’
    You can check my previous bill amounts and payment records. I have never been delayed the bill payments till date. But this bill amount is so huge that its not possible for me to pay. Rather its the Result of Negligence of your employees for which I have to pay.

  6. shraddha Reply

    This is regarding a major network issue in my area, i live in chembur. Earlier i had no complaints because the services provided by you were excellent. But now i am facing problem with network. I don’t want to change my no. I don’t want to change the network connection as well. Please do the needful as soon as possible and take serious action about it.

  7. priyank Reply

    We are Loop Mobile Customer.But not at all happy with the services

    For Mobile No (9773622373) there is no Network from LAST 5 days. Despite calling the customer service center, the issue has not been resolved till now. Whenever I call the office, they keep me on hold for a long time.

    After having long conversation with them they say that they cannot do anything from their end till next 5days. Very pathetic response and poor network. Dont suggest LOOP!

  8. Mukund Gopinath Parelkar Reply

    I do not want any caller tune service. I had lodged a complaint twice with your service center at Mahim, opp Shitalaa devi temple. They promised me that it will be closed in 45 days. Now it is more than 180 days.
    My mobile No. 9821972868. Please cancel the caller tune service. I am happy with available tunes. I do not want this service in future. Please reply when you are going to do it.

    Mukund Parelkar.

  9. S R Baliga Reply

    I have recently purchased a postpaid-174, Loop connection.
    The offer is
    400 min free local talk-time ( as per tariff )
    200 min free STD talk-time ( as per tariff )
    + 200 SMSes free.

    On dialing *800# the usage is not revealed, so as to understand the used talk-time or SMS consumed !
    I would like to know how you expect your customers to understand and budget their usage ?

    Please do take my query seriously and refrain from giving “generalized replies”, I have received on No. 198.
    Please do call me (regarding this issue only)

    Thanks with hopes for a transparent “Scheme”, without Loop-HOLES !

    Yours Faithfully,

  10. SHILPA MANGALORE Reply

    SIR / MADAM,

    IT IS JUST PAST MORE THAN A WEEK AND I HAVE SWITCHED FROM AIRTEL TO LOOP MOBILE POST PAID AND WHEN I CROSS BEYOND MUMBAI LIMITS THERE IS NO NETWORK AT ALL AND WHEN I TRY TO CONTACT YOUR LOOP CUSTOMER EXECUTIVE MR.AJAY ON 9821517839 AND ANOTHER NUMBER 9821503311, THEY DO NOT COOPERATE INSTEAD THEY EITHER DONT ANSWER OUR CALL OR THEY ARE GIVING SHREWD ANSWERS. SINCE I WAS TOTALLY HELPLESS FOR UNABLE TO MAKE CALL / OR RECEIVE CALLS BECAUSE OF NO NETWORK, I THOUGHT OF CALLING THEM AND GETTING HELP. I WOULD LIKE TO KNOW WHAT IS CUSTOMER CARE JOB ?? ONLY TO GET CUSTOMER AND NOT SUFFICING / HELPING TO THEIR NEEDS ??? THIS IS REALLY RIDICULOUS. I AM VERY VERY DISAPPOINTED WITH LOOP MOBILE SERVICE. IT IS VERY DISGUSTING. AIRTEL SERVICE IS FAR MUCH BETTER AND I REALLY REPENT FOR SWITCHING OVER.

  11. Savinai Reply

    Yesterday my friend purchased a new sim where it mentioned free sim, recharge etopup Rs 50 for 6GB for 3 month free. For talktime recharged Rs 10 separately, but now the balance shows minus 2. What the hell is that ? To know the details dialed 8-10 times to toll free no and when it get connected to executive they simply disconnect the call.

  12. MR.M.P.DESHMUKH Reply

    What is this, you sent me sms that from 09-09-2012 my loop mobile sim card (MNP from Tata docomo to Loop Mobile of xx) has been activated. Still no network, when friends dial it says phone is switched off. What is this? Please at once/immediately start network services to my mobile number xx. All my mobile communications incoming/outgoing has to come to standstill. Please act immediately.

    • J.N.Karlekar Reply

      Shri Deshmukh Saheb,
      This is nothing new I have been chasing them for last several months for proper network service at Ghatkopar East. Nothing happening except lip talks.I wish you best luck.

  13. MR.M.P.DESHMUKH Reply

    I have switched over from TATA DOCOMO to LOOP MOBILE. Yesterday LOOP MOBILE sent me messge that my my mobile number 9029498874 has been activated by Loop Mobile on 08-09-2012, at 23.00 hours. Accordingly, I replaced TATA DOCOMO with LOOP MOBILE sim card today monring. Now it is 11.00 am but still LOOP MOBILE sim card is not started. I am facing lot of hardships no incoming calls/sms or outgoing calls or sms. Please start my SIM imediately.

  14. Chinmaya Dani Reply

    I had made a payment of Rs. 15,00/- last evening, i.e. Friday 17 Aug. Normally u guys start the service within a span of 2 hrs. It is almost 11am, and i am still unable to make calls. Most of the time your system is down, your representatives make false claims… i am really put off with Loop mobile… may consider another network………very very disappointed

  15. wilfred lobo Reply

    Loop mobile is now playing mischief with false and excess billing on a sly, when you contact their representatives they avoid to reply or even offer any assistance to support customers.

    BEWARE OF LOOP MOBILE BILLING SYSTEM

    • jayaprakash nair Reply

      i am fed up with loop mobile customer service and store, visited 5 times after submitting all the document for conversion to prepaid and made payment two times as per the customer service advice ………i don’t know what to do

  16. Harshala Reply

    This is regarding Rs 87 offer giving 2000 loop minutes free… First it used to be 1000 mins free and a balance of 76 Rs…. U should have mentioned that it is a etopup recharge with no talk time given to the customer…. How nicely u fool the customers and tyhe help lines are useless at night…. NExt Time send a proper msg regarding offers . Dont keep a loop hole in it!!!!!!!!!

Leave a Comment

Your email address will not be published. Required fields are marked *


*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>