Contact LAN Airlines: Find below customer service details of LAN Airlines, including phone and email. Besides contact details, the page also offers information on the airline’s products and services. Reach the LAN Airlines customer service below for queries, complaints or feedback.
LANÂ Airlines Head Office
Avenida Presidente Riesco 5711, 19th Floor
Las Condes, Santiago, Chile
Phone: (56 2) 2565 2525
LAN Airlines Customer Service
Phone: (56 2) 2687 2400
Phone: +34 917872498
International Support
Chile: 600 526 2000
Argentina: 08109999526
Australia: +61 1800 126 038
Brazil: 0300 570 5700
Colombia: 571 5931010
Cuba: 1703 621 7414
France: 0821 231 554
Germany: 0800 627 0976
Italy: 39 06 99748005
Spain: 902 112 424
USA: 1 866 435 9526
UK: 0800 026 0728
Mexico: 01 800 272 0330
Peru: (01) 213 8200
Portugal: 800 208 786
Venezuela: 0800 136 2072
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About LAN Airlines
LAN Airlines was founded as Linea Aerea Nacional de Chile (LAN) in the year 1929. It previously served as the national carrier of Chile, and is today the leading airline in South and Latin American countries that include Chile, Peru, Argentina and Colombia. The specified regions are managed by the airline’s subsidiaries – LAN Argentina, LAN Colombia, LAN Ecuador, LAN Peru, among others. The LAN brand currently boasts of a fleet of 150 aircraft, connecting over 70 destinations. The Chile-based airline operates from its hubs at Santiago, Bogota, Lima, Guayaquil and Buenos Aires. In 2012, LAN merged with TAM Airlines, giving birth to LATAM Airlines Group. Being the largest airline conglomerate in Latin America, LATAM Airlines Group had operating income of US$513.4 million in 2014.
LAN Airlines is a member of the oneworld airline alliance and has codeshare agreements with major brands that include American Airlines, Cathay Pacific, Qantas, Iberia, British Airways and Aeromexico. Within US, the airline connects the cities San Francisco, San Jose, Las Vegas, Charlotte, Washington, New York, Atlanta, Raleigh, Dallas, Houston, New Orleans, Orlando, Miami, Boston and Los Angeles. Other destinations across the world include Toronto, Montreal, Vancouver, Frankfurt, Munich, Zurich, Amsterdam, Brussels, Paris, Barcelona, Rome, London, Hong Kong, Auckland, Sydney, Seoul, Tokyo and Mexico City. Major destinations within South America include Buenos Aires, San Juan, Mendoza, La Paz, Sao Paulo, Rio de Janeiro, Santiago, Punta del Este, Caracas, Bogota and Lima. Browse the website for route map, flight status and schedule.
LAN flights can be booked on the website or by visiting nearest sales office. Payment online can be made using Visa, MasterCard, American Express credit cards or even bank transfers. Booking can also be done on a smartphone app. Don’t forget to look the deals and promotions page to steal a bargain. During the booking process, one can select a preferred seat, whether an aisle, window or extra legroom space seat. One can also login on the website any time to make changes to the trip itinerary. That is not all, avoid the airport queues by checking in for your LAN flight online. You can then print the boarding pass and drop off your baggage at the LAN counters. With regard to baggage, LAN Airlines allows fliers to carry one cabin baggage with max 8kg weight (Economy class). Premium Economy and Premium Business class passengers can carry up to 16kg. As for check-in baggage, Economy passengers on most flights can carry 2 bags with max 23kg each. Premium Economy & Business fliers can carry up to 3 bags. Excess baggage can be carried for a fee that can be paid at the nearest office or at airport counter. Read the baggage guide here for more details.
Business class passengers enjoy wide seats, priority check-in and boarding, access to VIP lounges, extra baggage allowance, exclusive entertainment and rich dining experience. Frequent flier members and Business class passengers can also enjoy more than 600 VIP lounges belonging to LAN and members of oneworld alliance. LANPASS is the frequent flier program of LAN Airlines. The program allows members to earn and redeem miles every time they fly with LAN, TAM and oneworld flights. The program has four tiers – Premium, Premium Silver, Comodoro and Black. Members enjoy privileges such as preferential seats, cabin upgrade, priority check-in and boarding, VIP lounge access, free excess baggage allowance, among others. For more information or queries on payment, refund, cancellation, cargo, group booking or lost baggage, reach the LAN Airlines customer service.
We are a bit upset about our flight (LA532) from Santiago on Jan.16,2017.After spending a long time aboard the plane, we were asked to exit the plane and eventually had to change plane to return to NY. By the time vouchers were given out, most of the food vendors had already closed and the only one who was available had a very limited choice and handed out food of inferior quality which we discarded.After boarding a different plane, some food was distributed much later in the flight. We ended up being very hungry and tired. I feel that we have the right to some compensation for this inconvenience.
Thank you,
Antonio Manganiello