Contact JetPrivilege: Find below customer service details of Jet Airways’ frequent flier programme JetPrivilege, including phone and address. You can reach the below contacts for queries on new membership, mileage credit, transfer/purchase of miles, award tickets or other queries. Besides contact details the page also offers information and links on JetPrivilege services.

JetPrivilege Customer Service
Phone: 3989 3333
Phone: 0 808 101 1199 (UK)
Phone: 1 877 835 9538 (USA)
Email: jetpr[email protected]

General Contact
Phone: +91 22 39893333

By Post
JetPrivilege Service Center,
2nd Floor, Gundecha Onclave,
Saki Naka, Andheri (E),
Mumbai – 400072, India.

Phone: +91 22 3989 3333
Fax: +91 22 30658444

Miles Redemptions
Email: [email protected]

Join JetPrivilege
To join JetPrivilege as a member click here. As a member you earn miles on flights, hotel stays, car rentals and shopping.

About JetPrivilege
jet-airwaysJetPrivilege is a frequent flier programme of Jet Airways. Members of JetPrivilege can earn miles on flights, hotel stays and other partner products. Members of the programme can get faster tier upgrades, JPMiles upgrade, transfer JPMiles, redeem JPMiles, purchase JPMiles, get lounge access, priority check-in and boarding, priority baggage handling, and much more. JetPrivilege has five membership tiers: Blue, Blue Plus, Silver, Gold and Platinum.

Members of JetPrivilege can earn JPMiles on Jet Airways, Jet Airways Konnect, JetLite and Jet Airways’ codeshare flights. Miles can also be earned on co-brand credit cards, hotel, dining, retail, lifestyle, and car rental. Some of the airline partners include Air France, ANA, American Airlines, Cathay Pacific, Emirates, Etihad, Gulf Air, KLM, Malaysia Airlines, Lufthansa, Qantas, Turkish Airlines, United, Swiss, US Airways, Delta Air Lines and Virgin Atlantic.

Hotel partners include Accor Hotels, Fortune Hotels, The Leela, ITC Hotels, Lemon Tree Hotels, Sarovar Hotels, Shangri-La Hotels, Trident Hotels and WorldHotels.

Miles earned can be used for award tickets and upgrades. JPMiles can be redeemed for tickets on Jet Airways, Jet Airways Konnect and Jet Airways’ airline partners.

Jet Airways was founded in the year 1993. It currently serves some 52 domestic destinations and 24 international destinations. Jet Airways operates a fleet of 100 aircraft, and employs close to 13,000 people. Naresh Goyal is the founder chairman of Jet Airways. Jet Airways’ JetPrivilege has won Freddie Awards (for frequent flyer programmes across the world) for five consecutive years.

This article has 17 comments

  1. Deryck Rodrigues Reply

    Me and My family have enrolled for the Jet Privilege Family+ programme. My Jet Privilege membership number is: 105240542. The request for adding my wife and 2 children is fully approved. This Family+ account is still not activated as the back end customer service team says that they will call each member my wife & my 2 kids for activation.
    this process is disappointing and bureaucratic given to understand that my kids are in school or are in their tuition classes how does Jet Airways wants them to pick their mobile phone? Moreover, my kids are 14 years and 17 years, why would they accept phone call from unknown person and disclose their details? Is this what is expected from Jet Airways?

    This is not acceptable for Jet airways to call my kids for activation. This programme is just a hogwash and absolutely not user friendly.

    You can reach me on 9819950099 to discuss further.

  2. Shiny Reply

    I tried booking to and fro flights (domestic) using JP miles however to my dismay i found all the seats sold out whereas when i opted for Cash i found that the seats were shown available for the same flight. This is absolutely ridiculous. If this is how you would treat a so called “jet privileged” member then why at all these schemes in place? I felt absolutely let down for having transferred my JP miles and not being given an opportunity to make use of it. Also another activity that I found exclusively for those availing the JP miles is that they are provided only those flights with higher rates and not the basic/deal,always sighting reason as “sold out” however if the same is opted through Cash it becomes available.This is extremely disappointing. Hoping that I receive an amicable solution to the concern raised.

  3. himanshu Reply

    I have sent my boarding passes of code share flight to add miles many times but did not get any response. Can’t see in my miles summary about miles added to which journey. i hope they will work out and be transparent about the journey traveled and miles added.also, request them to add miles for my previous journeys with jet and code share flight as i travelled abroad often but no clue where my miles has gone.

  4. Laxmichand K Jain Reply

    I am Jet Privilege member.
    I have a HDFC co-branded card and purchased a business class international ticket on April 7th 2016.the miles for the purchase and getting the co-branded card have not been credited despite more than 20 emails to the customer service and sending proofs of ticket , debit card statement , and other documents required. At least five different customer service executives replied that the matter is being looked into and will be answered positively soon. I have asked for an address of sr executive so I can send documents by mail as the executives either unable to read or pretend inability.

  5. Morgan Viegas Reply

    I have recently enrolled with jet privilege and was assigned a number, but I forgot it. I have given my mobile phone number and my e-mail address. But I have still not received it by e-mail or any message on my mobile phone.
    Please do the needful and send it to me.

  6. Kumar Murali Reply

    I tried to enrol for Jetprivilege. But there is error – my email id is already in use for some other account. I have not enrolled before, how can I use the same email id for new enrolment?

  7. K . Das Reply

    I registered for jet privilege and got my number but didn’t add the number when I did my tickets now. How do I add these points to my account and how can I get my privilege card ?

  8. Vijay Kumar Singh Reply

    My Jet Privilege card no 216415706. I had booked my outward journey from Bangalore to Dehradun on 05.01.2016 for my journey on 28.02.2016. I would like to web check in please let me know as to when I can do so for my outward journey for Dehradun on 28.02.2016

  9. vikas koli Reply

    hi, my jet privilege card no is. 150967655. i want to know my card status because lat 5 years i m travelling mumbai to dammam & dammam to mumbai every month but my card is still blue plus so pls tell my card status.

  10. vikas koli Reply

    i want to know my jet privilege card status beacuse i m travelling last 5 years mumbai to dammam & dammam to mumbai every month but my card is still blue plus so i want to my card status.

  11. guruprit Reply

    I want to add my jpmiles for travel to mumbai London by swiss flight I have already sent mail pls guide me

  12. Vasundhara sureka Reply

    I have been calling your customer care executives since 30th July everyday, not once but 5times everyday. This is because everytime I call, they ask me to call back in 1hour.

    Apart from this, I was told since 1st August that my baggage has arrived at the Lucknow airport and will soon be delivered to the Kanpur home address given. However, when I called them today; different people told me different stories on 3different calls I made, within a span of 2hours.

    One of them (Miss Deepali) told me that it is at the Delhi airport yet and when I asked her to confirm the status of my luggage then she told me its at the lucknow airport. Then again I asked her to confirm and she told me its at the Delhi airport. She confessed that she did not check my file and just told me what she wanted to. Another executive told me that it is at the Delhi airport and has not been forwarded to the Lucknow airport yet, despite me calling everyday and getting to know that my luggage has already arrived at the Lucknow airport on 1st August. This is extremely disrespectful how Jet Airways has been treating me in the past week. It was not expected to get such a misleading response from Jet airways.

    Then i got my call forwarded to their supervisor named Mr.Yuvraj Singh and he told me that my luggage is at the Lucknow airport.

  13. Ajayakumar Nair Reply

    I tried to enrol for Jetprivilege. But there is error – my email id is already in use for some other account. I have not enrolled before, how can I use the same email id for new enrolment?

  14. Rajendra Reply

    Can I transfer my Jet Privilege points to United Plus and book a ticket on United?

  15. solomon Reply

    Sorry to say but jet Airways have all the options in their IVR when you call them for any kind of service but i think they have forgotten to add frequent flyer members as there is no option exist for them in case some one want to speak to an executive directly , its such a waste of time because you don’t know which key to press and if you happened to press a wrong key than you will be on hold for say 6 or 10 minutes may be more.

  16. usha pareek Reply

    My jet privilege card xx. I had travelled from Bangkok to Delhi on 26 nov 2011 (flt no.0063 class v). As i did not have my card, my mileage was not credited. I kindly request you to do so now.

    • RISHI SHUKLA Reply

      My jet privilege card No. is100406294.I had traveled from Singapore to Delhi on 23 Apr 2012.Flight 9W 0017 class I(Business)My mileage was not credited.I request you to do the same.

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