Contact Infiniti: Find below customer service details of Infiniti, including phone and email. Besides contact details, the page also offers an overview of the Japanese car maker and its services. Reach the Infiniti customer service below for queries, complaints or feedback.
Infiniti Head Office
28/F-30/F, Hopewell Centre 183
Queen’s Road East, Wan Chai, Hong Kong
Infiniti Customer Service
Phone: 800-662-6200 (USA)
Phone: 800-835-0221 (Canada)
Phone: +44 020 7048 3700 (UK)
Phone: 1800 241 193 (Australia)
Phone: +33 9 75 18 18 95 (France)
Phone: +49 30 56 79 69 28 (Germany)
Phone: 800-880-9090 (China)
Phone: 8-800-200 70 77 (Russia)
Phone: 01 800 546 3464 (Mexico)
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About Infiniti
Infiniti is a luxury vehicle brand owned by Japanese auto giant Nissan. Established in the year 1989, Infiniti operates from its headquarters in Hong Kong where it manages all its manufacturing and sales. Infiniti’s manufacturing facilities are located in the US, UK, Japan and China. The brand is currently a technical partner of the Renault Sport Formula One team.
Infiniti’s existing models in sedans, coupes and crossovers include Q30, Q50, Q60 Coupe, Q60 Convertible, Q70, QX50, QX60, QX70, QX80, Q50 Hybrid, Q70 Hybrid and QX60 Hybrid. It is working on new models namely Emerg E Concept, Etherea Concept, Q80 Inspiration and QX Sport Inspiration. For manuals and guides, financing options or brochure of existing models, visit the Infiniti website. For test drive, locate the nearest Infiniti retailer from the link here.
For parts replacement, new tires services, oil and filter change, visit one of the nearest Infiniti service center. No appointment is necessary for Infiniti Express Service. If you dint know, genuine Infiniti parts can now be purchased directly from the website. The link is for customers in the US. Accessories and parts can be filtered by car model and year. For more information or queries on store locations, financing options, service center, parts/accessories, or others, reach the Infiniti customer service.
Ordered a 2022 qx60 in August, left deposit was told by Dealer, (Sewell) it would be there in October or November, then December, NOW I,m told February or March. I know the car is built according to dealers, but when it comes in nobody knows. Been patient, but wearing thin. May start looking at other cars.
I purchased an Infiniti QX70 Ultimate as new in November 2016 and for the following 3 years had the vehicle serviced by Vertu at Newcastle upon Tyne. Mileage to date 26000.
This week the battery failed due to lack of electrolyte – today spoke to Ventu service manager who was unaware that a maintenance free battery had not been fitted during build and as such they bear no responsibility.
This is a sad reflection of what otherwise is an excellent car. I trust that you can arrange to replace the battery free of charge.
Kind regards
I purchased my 2017 QX60 Infinity on January 3, 2018. It was not until 3 month later that I realized that the car had many problems.
1. The axel and steering wheel: The steering wheel did not have the sterling pin and as a result the steering wheel felt stiff and very hard to maneuver while driving the car.
2. The acceleration is not as responsive therefore forcing the driver to press the pedal firmly before accelerating.
These irregularities with the car should have been addressed before it was put on display for sale. For both problems, I had to notice it and file a claim with the dealership.
This is absolutely unacceptable as Infiniti did not even contact me about these problem but only when I brought it to the dealership it was addressed.
If you had these problems in the beginning, you should have recalled it or taken appropriate actions against it.
I want to ask Infiniti, a luxury brand car company to address this issue and provide some kind of compensation for the defaults in the car.
Thank you.
Best regards,
Eunsug Sin