Contact Hotlink (Maxis): Find below customer service details of Hotlink prepaid service for mobiles. You can reach the below contact for queries on new Hotlink connections, cancellation, internet plans, broadband or other questions on Hotlink services in Malaysia. Besides contact details the page also offers information and links on Hotlink products.

Hotlink (Maxis) Customer Service
Phone: 1300 820 120
Phone: 11311 (self help)
Phone: *100# (to check balance and other services)

Hotlink Head Office
Maxis Berhad
Level 18, Menara Maxis
Kuala Lumpur City Centre
50088 Kuala Lumpur
Phone: (6)03 2330 7000

Hotlink Top-Ups
To recharge your your Hotlink prepaid online click here. You can top up your mobile through credit, debit and prepaid cards.

Download Games
To download games through Hotlink to your phone device click here. You can view here games through genres such as action, advernture, arcade, basketball, brain games, cards, football, golf, racing, shooting, puzzle and more.

Download Music
To download music through Hotlink to your phone device click here. You can filter music through popular artists, top ringtones and much more.

About Hotlink
hotlink-maxisHotlink is a leading prepaid service brand for mobiles in Malaysia. The service, offered by Maxis Communications, provides several prepaid and rewards plans for members to choose from. Maxis was founded in the year 1993, and as of 2011, has over 14 million mobile subscribers. It is recognised as fourth most valuable brand in the country. Maxis has individual plans for devices such as iPhone, iPad, Android, BlackBerry, Nokia and Windows Phone. For Hotlink members, Maxis services for mobiles include Maxis PayPal (a safer and easier way to make purchases online), auto top up, prepaid BlackBerry, IDD and roaming, Activ10, super savers, mobile internet, broadband, 3G, friend finder, i-Share, Maybank M2U Mobile and much more. Members of Hotlink can earn reward points to redeem airtime and SMS. Visit the website for more details.

This article has 40 comments

  1. Ong Eng Chong Reply

    Why Maxis make it so difficult for me to leave Maxis ? The time frame is too short. Received your SMS/MMS this morning at 11.37am after returning from Hospital. Immediately send YES but was told that the time frame is over.Your message was dated 2017-12-31 at 17.50. The expiry time frame is 09.50 01/01. Too short a time. I was unable to use the hp and had to go to hospital for my treatment. My answer is still YES to leave Maxis. Please process my application immediately.

  2. Lee Poh Peng Reply

    My phone had been stolen by number is prepaid number. Do i need to cancel my number now to avoid misuse by other people? Between..i wish to continue with this current number as this is my main contact number..

  3. Tochi Reply

    I’m a Hotlink prepaid user. I forgot to top-up and my number has been deactivated and there is No Service displaying on the sim card. Can I reactivate this number?

  4. Tee Reply

    I am using Hotlink prepaid. I have forgotten to top-up and my number has been deactivated and there is No Service on the sim card. Can I reactivate this number?

  5. nur Reply

    I top up this morning rm10 but until tonight the amount not yet credited to my hp. But i check the amount has been deducted from my cimb.what happen and why take so long??

  6. DT Reply

    Hi – Purchased prepaid Hotlink while on holiday. Will be coming back at end of year. Tried to find seller to activate Validity 365 (older non smartphone)but not able to find one who knew anything about Maxis/Hotlink 365. Can you assist? Balance on account ok.

  7. KT Reply

    I am using Hotlink prepaid. I have forgotten to top-up and my number has been deactivated and there is No Service on the sim card. Can I reactivate this number?

  8. Kamaljit Kaur a/p Sarban Singh Reply

    I am now at overseas. I would like to terminate the internet service as it is not required anymore. How can I do this termination of internet service from overseas? Do I send an email to maxis? If yes, what is the email address? Or do I need to make a call to maxis? If yes, what is the phone number for overseas requests?

  9. miko Reply

    I am back to my home country for 3 months already, just now i tried to reload the Prepaid credits to my Malaysia number but it shows number is invalid and I even can’t call *122# to check balance , it looks like number was suspended , how to reactivate my number please ? Very urgent .

  10. eunice chong Reply

    Dear Customer Service

    I would like to re-activate my Hotlink number, 0126681489 which I assume has expired this month as I forgotten to top up, as I went oversea.

    I appreciate if you could assist me in getting the number back. This number is VERY important for me.

    Please advise if I need to do anything on my side. Thank you.

  11. Milton Reply

    I purchase data to the max for RM6+.00 and the line here to very slow for Browsing and Internet. Since so long. In your marketing system mentioned that 3G available at Taman Sungai Mas, Taiping, Perak Darul Ridzuan but actually it’s not available. I’m staying exactly near to the Maxis tower at Air Kuning that got 3G coverages and can see from my house here at Taman Sungai Mas but the Browsing is very poor. One Bar or sometime keep on Browsing until shows failed. I’m paying the max to get nice coverage and buy new iPhone 6 Plus and change DiGi to Maxis back again and even always tried to restart my iPhone after dial *100# to get 3G Settings and Activations so many times. My friend buy Maxis Broadband also return it back to the Maxis centre.

  12. Wong Reply

    I am using New Hotlink Package, which i only need to reload RM5.00 for 3 months period, for 3,4 years I had use it.
    But, the latest expired date is 29 June 2015 and I forget to reload. Now (1 July 2015), the number is suspended and cant even receive calls. How can I do right now to reactivate my number?
    Do I need to call up Hotlink customer service or visit the center? However, the comments here sounds bad regarding your service. Why dont hotlink use emailing customer service like other network do?

  13. Lim Reply

    On the May 21st I noticed that my hotlink prepaid number was suspended due to expired date. I didn’t get any notice before hand. As on that day itself i went to one of maxis centre agent but they said they cannot help me on the matter. So 2 days (23 May) later I traveled to get to Sunway Carnival Maxis Center to report my case but sadly till now I haven’t receive any call back from them. I am asking them to return my old nbr as my credit (RM600+) for new postpaid line. I went back to the center on the 31st May since I still haven’t received any update from them. It was unfortunate to know that my old nbr was not reserved and my old credit was not being refuned. Today 3 June, early in the morning I received a call from the center saying now I got back my old nbr but they cannot refund back my credit (RM600+). How am I going to continue using Maxis line after losing RM600+ of my money??

  14. suzanna Reply

    I’m very disappointed with hotlink…I reloaded rm 10 and you guys just deducted rm 7.00 for no apparent reason. This is terrible and I’m disgusted with hotlink…please refund my money or else I will change to different number.

  15. Yanar Reply

    Im using Hotlink – subscribed for mobile internet. Lately Maxis failed to notify me whether my usage already exceeded the quota that i’ve been subscribing , hence deducting my cdt until RM0.00. This had happened regularly and its pissed me off. The most absurd happened today when I subscribed for mobile internet RM2 per day 100MB quota at 7.30am & at 8.30am I had received a text from Maxis saying I’ve been using more than 80% . This is ridiculous. How come in one hour I’ve been using almost 80% while I didnt actually use my Internet except checking on Instagram. I did not open emails, youtube & whatsoever. Plus its hard to talk with your customer service officer. If you keep making the machine talk rather than human, whats the point of establishing one.

  16. Neilan Reply

    I traveled with my hotlink sim to abroad and recharged it before I left malaysia with about RM150 and getting here I can’t call and it’s telling me my call is barred

  17. Azlan Reply

    I purchased broadband for one day (rm3.00) for 200 mb data. Why does HOTLINK then deduct my money twice (rm6.00) an give me 400mb for one day? I need my money back because of the double transactions.

    • Wally Wall Reply

      May God help You!
      Unlikely they will refund, as they’ll claimed it’s your mistake to subscribe twice in a day; and also that had already had agreed to their Terms & Conditions of Service the moment you subscribed.
      It’s like a hand-cuff!

  18. serene Reply

    If I purchase a new hotlink card how long is the expiry date and by when do i need to top inorder for the line to be active. Does it base on the amount I top up and that gives the number of day to talk. If I am in Singapore, how do i top up the hotlink card. It is not possible for me to travel all the way to Malaysia just to top up. Please advise.

  19. NG KIM GEOK Reply

    Your Customer Service is totally difficult to call in. Kindly check yr end on my HOTLINE PREPAID LINE as there is difficuties calling out. Kindly SMS to my HOTLINK PREPAID LINE or call to inform what happened to the line. Regards,

  20. lily Reply

    i’ve just bought a new hotlink prepaid sim card yesterdy,but suddenly today,the sim card become defective..why?

  21. Connie Low Reply

    I am a Hotlink prepaid user and i have bought a new prepaid SIM card (017) for my mum few months ago. Lately she told me that she has not been top up any money and apparently the service has been suspended. Could you please help me to reactivate her line ?

  22. Joyce Reply

    Hi, i’m now at overseas, but i would like to terminate my hotlink prepaid card number.
    The number is being used by someone, and I need to hence close it asap. Can I call the customer care for same or should I personally visit the office?

    • Dahliana Reply

      I used to be a loyal customer of Hotlink for more than 5 years already.. And a few months ago, i need to go for a place that don’t have any maxis coverage for about a few months. But once i back to town yesterday, i just found out that my number has been cut off. Just before I left I recharged my phone so that I could keep my phone number. I am very upset and hope that i can get back the number. All of my friends and relatives have this phone number so, it is a need for me to maintain this number. Please reinstate my number and it still ok if you will not recredit the amount that was in my account because all that i need just the same simcard number only.

  23. Ho Hwee Chin Reply

    I have top up my son’s phone no. xx RM10 at 26/4/2012 time : 6.43pm, but until now he never received any sms from you and without top up. What is the problem, can you please check it out for me? The top up ref No. 01120426200483. Please give a reply as soon as possible.
    Thank you.

  24. kiang Reply

    I’m a regular hotlink prepaid customer & using hp no for few years already. Since recently my number is not working. Lot of problems.

  25. Mrs Low Reply

    Dear Sir / Madam,
    can i confirm the service center always sending hotlink sms at midnight?

  26. LAU YUEN Reply

    I bought a top card for RM30 from a Maxis Hotlink dealer in Kluang and after scratching it to obtain the reload pin number all I see is a blank silver strip. I notice the present batch of red and white prepaid reload cards to be of poor quality ( thinner and difficult to scratch ) The serial number of my card is xx and the expiry date is 09/06/2016. Please top it up to my xx in lieu of the defective card. Please send an sms to my h/p. Please don’t ask me to contact customer service because it’s so hard to get through to them.

  27. john alexander Reply

    My hotlink account seems to be cancelled. I don’t know why

  28. Yvonne Reply

    Dear Sir/Madam

    I left Malaysia last year in July intending to be out of Malaysia for 4 months. Just before I left I recharged my phone so that I could keep my Phone number. I recharged RM60 or RM90. Unfortunately my mother was unwell and we ended up being out of Malaysia for 7 months. I have just returned to Malaysia and find I have no service. I am very upset. I have been a good customer of Hotlink for 6 years. Apart from the considerable amount of money that was in my account, all of my friends and relatives have this phone number. Please reinstate my number and recredit the amount that was in my account. I will look forward to hearing from you ASAP.

  29. francisco Reply

    I am traveling in Spain and I can not send SMS because when I try it gives me error and says network unavailable.
    Please advise how to send SMS from Spain to Malaysia from my mobile xx.

  30. Ramas Anthony Reply

    Can provide me my sms detail for the year 2011(Jan to dec.)
    received and sent messages by phone# coz thare is Important messages for my 2011 dairy
    Your kind support is very much appreciated

  31. Ivon Reply

    Good Day,
    I need your kind assistance to trace my reload card pin no, due to that card was unclear after scratch up.
    Your kind assistance is very much appreciated.

  32. Alan Teo Reply

    Why the active10 service is not fully functional? Last week got a call from customer support saying maintenance work was going on and it would delay slightly. I am still not able to add the service.

  33. Joyce Reply

    I’m a regular hotlink prepaid customer, iam using this hp no for few years already, recently i got a message and I clicked it by mistake. Since then I am subscribed to some service and money is being deducted from my account. This is not fair.

  34. Parvesh Reply

    I am not able to make outgoing calls. When trying to call *100# – it says im not a maxis subscriber. Please note that incoming calls are reaching fine. This was sudden and unexpected.

  35. Pen Reply

    I had reloaded RM10 to my hotlink prepaid hp no xx on 6th Dec 11 but still can’t call or sms. I called to customer service on 7th Dec 11 and he said he will channel to Hotlink and reply to my Vietnam hp as I’m in Vietnam right now. Rm 15 been deducted from my account. Please refund me RM15 to my account and kindly advise me when I can make outgoing calls. Terribly poor services rendered by Hotlink.

  36. birajdarbc Reply

    I am a regular customer of Honda bikes. I have used CD100, Super Splender, Passion & now I have purchased “Glamour”. Purchased it last year october from following dealer.
    Laxmi automobles, Solapur, Maharashtra. During my 3rd free service (Before 2 months) they have lost my service book & after several inquiry they have told me to pay Rs. 100/- for duplicate service book. I agreed with them, but then after many personal enquiries there is no proper reply received form the dealer. They told me that we will not give you a guarantee for receiving of duplicate service book.

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