Contact HomeShop18: Find below customer care details of HomeShop18 shopping portal, including phone and address. You can reach the below contact for complaints or queries on HomeShop18 products, prices, cancellation, refund, online payment or other queries. Besides contact details the page also offers information and links on HomeShop18 services.

HomeShop18 Head Office
TV18 Home Shopping Network Ltd
7th floor, FC-24,
Sector-16A, Filmcity,
Noida – 201301, Uttar Pradesh,

HomeShop18 Customer Care
Phone: 0120-4455918
Mobile: SMS HS18WEB to 51818 (for call back)

Track Order
To track your Naaptol order directly from the website click here. Please keep the order number ready before tracking any product.

About HomeShop18
homeshop18-india-logoHomeShop18 is an online shopping brand that was launched in the year 2008. Owned and managed by the Network18 Group, a leading Indian media conglomerate, HomeShop18 has over 2.5 million users and is today the country’s largest multimedia retailer.

HomeShop18 has partnered with several hundreds of brands, including Apple, Motorola, Philips, Reebok, Dell, Whirlpool, Nokia, Glen, VLCC, and Fabindia. The e-commerce business is promoted on-air through the Network18 Group TV channels.

On the HomeShop18 website, visitors can shop through categories such as books, cameras & camcorders, mobiles & accessories, apparel, jewellery, watches, electronics, home & kitchen, toys, games, gifts, flowers, computer & peripherals, kids & baby, health & beauty, movies and household appliances such as irons, refrigerators, washing machines, air conditioners and much more.

Purchases on the website can be made by cash on delivery, cash before delivery, net-banking, by cheque/DD, credit card (Visa, Master, American Express), interest-free EMIs, cash card and mobile payment service. Damaged or defective products will be replaced by the company at no extra cost. Refund will be processed based on the mode of payment of the order. HomeShop18 offers free shipping on selected  products.

In 2010, HomeShop18 won the award for Excellence in Retailing at India Retail Forum. It also won the ‘Best Shoppers Insight Model’ Award at Asia Retail Congress.

This article has 12 comments

  1. suraj more Reply

    hi i ordered 2 john players denims and my order number is 925938655
    But till i didn’t got it so can u please tell me when it will be delivered?

  2. Deven Reply

    I have received goods against yr above invoice.
    Desp of Goods: 316 QHMPL HeadPhone with MIC – 2 pcs.
    On the receipt of above goods it was noted that in 1 set only one side speaker is working and in other set there it disturbance sign.

  3. Mainul Haque Reply

    I have ordered a Book , order no 920715867 dated 31-12-12 but till today I have not received my order . The Payment was already paid through my Bank Account . So, I want to know the reason behind not receiving my order accordingly. Kindly do the needful.


  4. Padmanabhan Reply

    I purchased Nugen AND1 mobile from online shopping website On the website, it showed the specifications as 1.2GHZ processor, 2GB RAM and 4GB internal Storage. But my mobile phone has only 235 MB RAM, 125 MB internal storage and does not support GPS. I want to give back this mobile and get a refund of money. Not satisfied.

  5. Doshi Reply

    Have purchased Karbonn A15 Mobile Phone from HomeShop18 & got it shipped on Dec 20, 2012. Last two days i am facing problems with 3.5mm jack & Speaker. When i am trying to complain on customer care number they suggest me to go to service centre. Within a week I faced problem on this set. Sad.

  6. karthik Reply

    I’m addicted to printing out my “coupons”even after I’ve redeemed them already. What’s something constructive I can do with my thousands of pages of used “ coupons”? I need you to be specific. My enormous amount of free time depends on it!

  7. p.murali Reply

    I have ordered Dhamaka offer of 5 printed sarees by Anya + i printed saree free, product code is 30269452 which I have received on 21.11.2011. I am surprised about the quality of the sarees. I am not satisfied with the quality as it is not what you have advertised in the show. More over one of the saree is in damaged condition, The sarees seem like old stock.

  8. Tushar Goel Reply

    This is regarding my order number 915589605..I am struggling to get a correct product from past one month..But homeshop18 is providing such a pathetic & worst customer care service that you can never get right information.Supervisors and advisors are true liars..they are being trained how to speak lie & how to trouble the customer..About complain team,they are not being updated about anything.I am sending mails to them from past 10 days & have not received any reply. Homeshop18 is the worst customer care service provider..No one is capable of taking care of the things..

  9. manoj Reply

    I had ordered an hair dryer on 7th of sept,2012. HS had committed in their online portal that the goods will be delivered in 4-5 working days, but till today, i.e 15th sept,2012, there is nothing from the HS team.. even about the AWB or courier company under which the goods will be sent. I contacted the HS team on phone on 14th sept,12, and their executive assured that the goods will be dispatched and will reach soon i.e within 2 -3 days. I again visited the site of HS which showed the status as “VERIFIED” which was contrary to what the Sales executive told me. Previously also I had ordered some goods but it reached me more or less on time with a day or two grace.

  10. Manoj Agarwal Reply

    I ordered two books on 19.05.12 vide order no 912527577 but till today this has been not delivered to my address. The Payment mode was Cash on Delivery. I want to know the status of shipment and the courier C/N number to trace my order.
    Please do the needful.

  11. uma shankar Reply

    my order no. 912560739 dt. 21.05.2012. plz snd courier details and status

  12. s b chowdhury Reply

    I ordered one saree on 24.12.2011 but till today this has not been delivered to my address. Payment was already done by cheque (rs 3999). I want to know the status of shipment. Please do the needful.


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