Contact HiFi Corp: Find below customer service details of HiFi Corp, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
Marlboro House
6 Eastern Service Road
Eastgate, Sandton, 2090
South Africa
Customer Service
Phone: 0860 459 459
Email: [email protected]
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About HiFi Corp
HiFi Corp is a South African chain of electronics founded in 1993. The brand currently operates in RSA, Botswana, Namibia, Zambia and Swaziland. Products that can be shopped include television, audio, appliances, computers and smartphones. You can use the Store Finder on the website to locate nearest HiFi Corp outlet. The company also operates an e-commerce channel where you can shop products using major credit cards.
Product categories found include Appliances, TV, Audio, Electronics, Car Audio, Computing, Cellular, Gaming and Toys. You can find cooking appliances, coffee makers, refrigerators, irons, cameras, televisions, notebooks, tablets, monitors, smartphones and toys. Item description, reviews and technical details can be read on each product page. You can exchange or return most products within 14 days of your purchase. For more information or queries on store locations, payment, cancellation, refund or others, reach the HiFi Corp customer service.
I have since 18 June been requesting a refund for an online order that I cancelled due to unavailability of stock. To this day I have not received my money back. No one from HiFi has called me back to tell me when I will get my money back.
I bought a tablet online, it was delivered and I signed it without opening it. When I opened it once the delivery person had left I discovered that the was no USB cable for the charger. I immediately called their customer service numbers and I spoke to a lady by the name of Jody. She said I must just go to any hifi corp shop and explain to them and I will be assisted. I asked for a reference number for follow up and as proof that I did call. She said there will be no need for one and I will be helped. After a day of using the tablet it started to give me problems and I wanted to return it as I wasn’t happy with the functionality. I went to the shop and when I told them the story with the USB cable they said they cannot exchange or refund it because of the missing USB cable. 80% of my shopping is online and never have I received such appalling service in all my purchases. The lady was also rude at the shop. The call center never logged my complaint and there is no reference number for a follow up. Now I am stuck with a tablet that I don’t want. Never will I buy stuff from Hifi corp again
I have been trying to contact Hi Fi corporation for most of the morning. Number is forever busy. I am trying to lodge a complaint about bad service in Mahube and Denlyn Stores in Mamelodi. Please can someone contact me if possible. I will appreciate
I Purchased a fridge from the Willowbridge store, returned it to them and am now struggling to get my money back. The store Manager Shaun is rude, has no customer experience and not very helpful
HiFi Corp is a big rip-off – Arbor Crossing Branch. Just tried to return an item in under 5 days with its original packaging, not used and not even opened and I was asked to pay a 15 % handling fee! 15% for what? Rather buy from Makro, Games or Pick & Pay, you will be better off!
Kindly note I purchased a Hisence TV 49inch on the 26th of June 2017, at the East Rand HI Fi Corp. After a year of having the TV, two lines started appearing that just became longer across the entire screen. Now less than two years, more lines are appearing going across the screen. This is a benefit I paid for that I need to go without due to the quality of a Hisence product which you sell.From the 4 May I have not had any communication, unless I initiated it. My DSTV I pay that I can’t enjoy, and no one can tell me why, I have spoken to both the guys in customer care, only promises, no results. Not acceptable at all.
Now my TV license needs to up to date for me to be issued with a new TV(could be a possibility mention on the 4th May after handing in TV) , all the inconvenience on my side, nothing on the client or supplier, nothing.
Good day.
On 16 June (the first weekend of my 3 week leave)I placed an order (no 500092556) online for a Defy Dishwasher, a Defy tumble dryer and a Samsung microwave, (nothing particularly exotic!) many people told me I was a fool to do this through you, but I said to them all I have bought many items from Hifi Corporation in the past and have never had a problem. Well I am afraid this will probably be the last. I sat down and got quotes from 4 different places for the items I needed, and the reason you got the purchase was the fact that you were offering free delivery of appliances up until 15 July. Well maybe thats the lesson, nothing is ever free!
When I did my purchase, everything I chose, I specifically chose for the fact they said 2-5 delivery days ( I even ordered a silver microwave even though I would have preferred a white one because the white one said up to 21 days delivery)
Shortly after the order placed i got the email to say “Well this is embarrassing”…and a promise was made to get my order done asap! I have been scared to leave my house for my whole leave in the hope that my delivery would appear…the end of my 3 week leave is tomorrow, and I have still not yet received my order!
Good morning.
I was just in one of your stores in Kenilworth Center Cape Town. My initial contact in store was helpful. When I was refered to person in finance who was busy. She hand gestured to her collegue for me to take a seat. The manner in which she did this was humiliating un unprofessional. I waited a full 15 minutes and still after a second request for assistance she was clearly agitated.
I am a client with money to spend whether cash or terms of finances. I expect to be treated respectfully and in a dignified manner
My suggestion is that you please censor and educate her as per customer services. A smile and a good pleasant approach would be highly appreciated. As fo my 20k spending budget I think I’ll go to your competitors.
Anton
Good day Hifi corp,
Thanks for my printer i hope its still going to work, why am i saying this!!!!!
Picture this the delivery vehicle stops at your door the delivery person takes out your parcel a Printer which is lying upside down, in the back of the van, picks it up turn the box right way up and the DROPS it in the back of the van to get the delivery not which is stuck to the box.
BAD BAD BAD service.
HiFi Windhoek Maurua Mall Namibia is the worst store I’ve ever had the misfortune to deal with. Rude staff, disinterested staff. Manager nit much better. Never get back to a customer on queries. Always talking on cellphones and texting, ignoring customers. Store never answers their phones. Not the managers phone or the store phone. It’s impossible to do business with this store. Many other customers also complaining.
I’m surprised this store is still running and even managing to make turnover! Nobody wants to shop there because of the bad attitude of this company and the incompetent staff it employs!
I will never shop at HIFI again. Not in Namibia or in RSA. The company has a very bad reputation.
Hi-Fi Corporation online purchases. I bought an home theater system online. I received it late yesterday 21/10/2019. I then went online to confirm what is the procedure when I would like to take out an extended warranty on my product. the person who assisted me “Chelsea” asked me if i opened the equipment. I stated that yes i have as i cannot assume everything is fine in the box so yes I opened it before I sign the document. She then told me that they will not cover the item as it was opened already and it was delivered yesterday already. Now d i need to call the store to advise them that they must stay open up until I receive my package so that I can take out an extended warranty. the worse part about off this is I didn’t even knew as to when the delivery would take place as no call was received about the delivery. Hi-Fi Corporation needs to state online that when you receive your package don’t open it as you will not be allowed to take out an extended warranty if you open it. Also state there when the purchase is made that Hi-Fi Corporation will take full responsibility for damages, stock loss and whatever may go wrong.
Please help. I purchased a wifi from Mamelodi hifi corp on the 24 of September 2019 and returned it on the 04th of October 2019 for a refund cause the volume is too low. I have been struggling to get my refund and everytime I go to the branch I am told there is no cash and that they can’t refund me into my cheque card. I was advice to go open a credit card so that the branch can refund me into the credit card. I am hopeless that I will ever get my refund from mamelodi branch.
Please help.!
On the 17th of November I brought back a 50 inch JVC tv at the Centurion branch, where I had initially purchased it. The reason why I brought it back is because it had just switched off whilst I was watching tv with my family. Upon arriving at your shop I was told a technician who is offsite will have a look at it. I was told to leave the tv and that I will be contacted during the course of the week. Behold no one bothered to call me out of courtesy to give me an update. I called the shop on Tuesday the 19th to find out what was happening. One rude staff members told me the technicians hadn’t come and that they are still waiting. I asked if they just didn’t have the decency to advise me ? I then requested to speak to the Manager who was equally rude to me. They went on to tell me about how my warranty is almost done anyway. So what ??? So are you waiting for my warranty to be done so you can tell me stories ? I brought back that tv way before my warranty was done. Till to date I have not heard from anyone from your shop. I really loved shopping at Hifi but not anymore. My wife bought most of her kitchen appliances there and she loved it but now all this has left a sour taste in our mouths. Is this how you treat customers ? Please can you advise if you will give us another tv or alternatively reimburse us so we can get a tv from a store that will treat us much better than this. My family and I are really disappointed with the Centurion branch.
I recently made an order for a fridge with you guys and money was taken out of my account of R3300 but there was no order number or tracking number instead it was written order cancelled…Can someone call me or return my money
The service at HiFi corp is horrible. I have been calling for the last 3 days and sending email using the address in this page and it is not delivered. I want to cancel and get a refund for my order, kindly advise.
Always trust your gut feeling. HiFi Corp is renowned for their bad service. Black Friday was the 28/11/2019. It is now the 13/12/2019. I still have not received my purchase even though Hifi Corp has my money. Customer care line just rings
I bought a fridge online on the 12th of December. Still no fridge and no refund. I have called every day and each time I am told a different story. Call center refuses to allow me to talk to a manager or supervisor and I have had the phone put down in my ear repeatedly. I have now had to go the legal route to get my money back.
ANYONE READING THIS WHO HAS AN ISSUE PLEASE LAY A COMPLAINT WITH
National Consumer Commission. Address: 1 Dr Lategan Rd, Groenkloof, Pretoria, 0027. Phone: 012 428 7000(334)
THE MORE COMPLAINTS THE BETTER. HIFI CORP CANNOT KEEP GETTING AWAY WITH THIS!!
The customer service at HiFi Corp Mpumalanga Bushbuckridge Acornhoek mall it’s so horrible, their prices in store goes higher at the till point, then they tell you if You don’t have that higher amount you can leave it
I bought a gas burnr 4 weeks back and I followed up this week and was told that it will be delivered before the end of this week ,I still have not received.iam disappointed.
I purchased three items from hifi corp I did receive one its going to be 14 days now an still no reply to my messages or feedback on as to were is my goods I’m tried calling my airtym just goes trying to speak to same one but looks like I av to take this up to court cause they was good to take my money out from my account but I haven’t received my order that’s very bad service hifi corp.
Good afternoon
Today I visited your N1 City branch hoping to purchase a pair of noise cancelling heat sets as the one I had fell and broke. Ashraf, the gentlemen who assisted me said he sold the last pair yesterday. After carefully explaining to him what it is I wanted and what I use it for I asked if he could get it from another store for me. He said he could check who has but I would have to collect them. I questioned as to why they were only R350 as the previous pair I had I paid R500 for and they were on sale. He said that’s what the price. I digress.
The only store that had stock was HifiCorp Promenade he said they can’t send it I would have to collect. I was reluctant but because I was so desperate and also because they seems unusually cheap I agreed to go there. While he was waiting for an answer from the store we had a conversation about said head sets. I told him in detail what I use it for and why I want it to NOISE CANCELLING. He spoke to Lucky at the other branch who confirmed that they indeed had it in stock. I AGAIN asked that it has to be NOISE CANCELLING, he confirmed that it was. They would keep it aside. I left the store and drove the the Mitchell’s Plain branch.
When I got there I asked for Lucky and he went to retrieve the head sets from the back of the store and they were NOT what I asked for they were normal head sets which I could have purchased anywhere at N1 City. I was annoyed! Lucky called the branch and spoke to Ashraf who assisted me and he indeed confirmed that these were NOISE CANCELLING which they were not and said that they would work the same. I told him it is not what I asked for and not what I drove all the way for. He said it’s the one he uses and they work just as well. He didn’t take any responsibility for the error nor for the waste of my time. He did not apologize for wasting my time making me drive all the way for nothing. He rather insisted that these are correct. I didn’t want to keep going back and forth with him so I said it’s fine I’ll see what else they have.
Lucky showed me a pair they had in stock and it was way out of my budget so I left with nothing at all.
It seems the gentlemen at N1 City is not aware of the product itself else he would not have thought they were NOISE CANCELLING and would therefore not sent me on a 60 kilometer round trip for nothing. I’m more annoyed at the lack of responsibility on his part than the waste of time itself.
Sigh!
Kind Regards
Annoyed, Sylvana
In 2018 we bought items to the value of R15000.00 cash at the store, a Hisense fridge, Defy gas stove and a Univa chest freezer. About a month ago the Hisense fridge started giving us problems, whereby the drainage hole at the back of the fridge was not channeling the water to the drip tray at the bottom back of the fridge, in addition, the fridge is over frosted right above the first freezer tray, so much that we cannot close the door properly, which means if we buy meat and frozen items, it will go off as the door cannot close, keeping the items frozen. We called Hisense, a Technician came out and advised that the fridge cannot be fixed, Hifi Corp needs to refund us and replace the fridge with a new exact same model. When we got to Hifi Corp on Sunday 12 July 2020, our details were taken by the floor staff and said we will be contacted that coming week. No one called us so we decided to go back to the store Saturday 18 July 2020 and hear for ourselves what the progress was. We were advised that the fridge is discontinued so we wont be able to get our exact same fridge, we can get the credit of R6999, that we paid for the fridge and choose another fridge that is on the floor, but we will need to pay R450 for delivery of the new fridge and collection of the old one. They showed us a Defy 348L black fridge that was R500 more than ours but smaller in size. This was info that the sales lady gave us, the manager, Danie, did not even bother to ask us what the problem is or give us a better solution. According to the sales staff, he in general does not listen to the clients that come with an issue, and gives the worst possible options just to get the client out of the store, we are not the first unhappy customers. Why do I need to pay for delivery and collection if my item is still under warranty, why does Hifi Corp offer me a smaller fridge at a higher price than what I paid for and still expect me to pay an extra R500. These items were bought cash and we asked for free delivery since it was a cash sale, now you want to make up delivery/collection costs. We then contacted Hisense warehouse, and they confirmed that they have this specific fridge still available for purchase. We have been misled with incorrect information and the staff or manager probably thought we would not bother to do our own investigation. Would it really be worthwhile to lose even more clients during this time where all stores actually need the sales? Would you really have a manager that drives people away from the store, instead of giving good customer service to get more valued clients? We are now sitting with a problematic fridge and no real options. However, i will tell you what my options are if i don’t get refunded the fridge i bought, i will take this matter further with the consumer Ombutsman, you will not ignore us and hope we go away silently.
I am very disappointed with the service at Secunda mall, it’s over 1 hour I’ve been waiting for assistance. The service I got is very poor. And I don’t think I’ll ever buy at Hifi corporation.
Went to your Park Meadows Branch to purchase a tv with my fully paid up TV Licence as proof. They will not sell me a TV as they cannot get through to the SABC website despite me having a valid licence. Phoned Woodmead and was told the same thing. Went to Boksburg, bought the TV and they telephoned SABC and got verification. Why on earth couldn’t the other 2 Branches have done the same thing? Obviously they do not want to sell any TV’s this week or until the SABC website is running again. Absolutely ridiculous. Have they forgotten that telehones are still in use these days??????? Kevin at Boksburg Branch was exceptionally helpful. The other 2 Branches were decidedly unhelpful. Am still waiting for feedback from the Help Line.
I have in numerous occasions tried calling your, store (Kenilworth center) this morning with no success.
I refer to the above ref number and the telephone conversation with Anthony on Thursday.
I have now had time to apply my mind. Due to the unsatisfactory way I was treated when brining in my tv which I have had for about 4 months, I do not have the desire to take back a TV which is being sent for repairs. Unfortunately, the reasons leading up to this are as follows:
1. The bad experience in store with
Paul forcing me to take back the TV which subsequently went back on while I was in store;
2. The TV has not left your store;
3. I am not comfortable with a TV which now has to be fixed after only 4 months. Does this mean that I have to bring back the TV everytime for the next 5 years; lastly
4. I read the negative comments on helloPeter.com.
I would much rather appreciate a refund.
Also, when I purchased the TV, I was told by the sales person that if I’m not satisfied, I can bring it back, it’s that easy. And look at how easy it is now. No TV for 7 days
I had the same problem. With HI Fi Corp Secunda. The attitude of the sales lady was appalling to say the least. No respect whatsoever.
The store seems to have a history of empty promises. I bought a washing machine 2wks ago online. The product was on special. I have waited for the machine no delivery. The delivery was supposed to be 2-5wk days. I called 3 times and they said a consultant will get back to me. On friday l got an email, no call saying we have no stock, stock only available end of month or you want a refund. I responded no reply, still waiting if l can get a response tommorrow. Their service online purchase is terrible, guys buy in the shop. You can not call the complaint experts, you have to wait until they want to respond. I was really disappointed with this service, never again will l order anything from this shop
I am really not impressed with the service I have recently received from online shopping. On the 31st December I went online to purchase the TP LINK MT600 Router for R1099. I was waiting for my order number after putting in my banking details when my phone went off the website. When I went back on I needed to go to the online chat to get my order number. I spoke to Stewart. He gave me my order number #500287773. He confirmed the transaction was through and delivery 5-10 days. Saturday 3nd I noticed nothing off my account and went online chat again to confirm payment was actioned. Stewert again was online and mentioned due to the holidays and weekend it might only go off on the Monday 4th January. That i should not do another transaction till then. On Monday 4th i called your customer care 0860459459. I informed them on what transpired. They gave me a ticket number #9000162078. Later i got a call from a lady who informed me that management has decided that due it not being there dite that was problematic they couldn’t give me the router at the same price. I asked to speak to a manager and was informed that they were busy and would call me later that day. Today is Thursday 7th. And still no call. I feel that this is really not good service at all. I wanted that router. I followed procedures to try to ensure all was on track. Never once mentioned it was your site that was problematic. But hiccups happen on the web. Is this really such a huge issue to your organization to want the new price if R1899. Is R800 going to set you back financially. It is to me. I need it to try work from home. My husband and I were retrenched due to lockdown. So R800 is huge for me. I sent a complaint through on the 7th January and then I get a snotty mail back today. Advising me. Thank you for your visit to our website. The price has changed. Seriously. Tell me something I don’t know. I would appreciate someone in management getting back to me.
Gail vd Sandt
Poor service received from HI FI Corporation Fourways Branch. I returned a faulty ACER Laptop (2nd time) for repairs on 02/03. On 08/03 I had to follow up with the supplier, just to find out that they did not received it as yet. On phoning the branch – Percilla – I found out that the Laptop is still with them for some reason and with a very negative and unsupported attitude. What a poor service – will not recommend them at all.
The WORST online shopping experience in South Africa !!! The terrible reviews on Hello Peter, the complaints board and this site should let these people know that they should just close their online department, because clearly they dont have a clue about what they’re doing. Just buy at Takealot or Makro, it’s easier faster and their delivery fee is much cheaper.
The only thing that HiFi Corp knows to do very well is to take your money.
Worst account handling ever, journal done that caused a listing on my credit profile, they shrugged it off and I had to have it corrected. Non debit of my account on agreed dates, in fact they did not even know they had missed the debit, I had to tell them. But they were very fast with the alerts via sms, finally this month a normal debit and low and behold another sms’s stating arrangements for the account. Irritating to say the least. I will never buy from HIFi ever again and I will deter anyone from buying there, not because of bad store service( which was great by the way) not because of bad products, NO because the account is handled extremely poorly.
What a bad service I have received today at Hi Fi corporation the Glen Shopping Centre from a so called store manager “Dorah”. I went looking for a TV of 16999 then sow jbl Sound and of of 8000. Before going to the till, the sales consultant told us that the TV it’s on special, he took us to their system which showed the TV was brought down from 16999 to 12999, which we did not know before. Wow we got excited and wanted to take both, when we got to the till the TV was not on special I now wanted to find out but who’s fault is that? As a customer that’s what I was told inside the store from their system. I was told they calling the store manager my goodness the lady is so rude, came and told me that I can’t read mind you it’s their system and i was assist by a sales agent who told me the price. I am worried if a store like that is managed by such individuals who lack customer service like that yet lead other employees in the customer service environment. As if that was enough she left me standing went to assist other customers without saying a thing to me I had to ask her if she was not assisting me first and why is she not finishing with me before assisting other clients, she rudely responded by I’m coming, a whole store manager. Cutting the story short I left without buying any after spending almost an hour waiting for Madam store manager. Money was lost cause of a rude store manager who don’t have customer service skill.
Really really bad service and even contacting the customer care centre does not help. I bought a tv and took it back because it was not functioning and I get told it will be sent for repairs. Its a brand new tv of R11000 that now will be a second hand fixed tv. And 3 days later I have to phone to find out it has not even been sent away yet. So me as the customer must just sit at home without a tv and hope for the best that there will not be any other faults with this tv. And the staff at Newcastle branch are rude and condescending. They obviously do not value return business only care about what they can sell you here and now. Will never buy there again even if it is half the price of other stores.
I recently bought a phone at Hifi Corp in Southgate, I first went to Eastgate looking for the Samsung Galaxy A3 core that was on special at R1199. I Got to Eastgate was told they were out of stock they checked to see which store still had stock and they told me Southgate had stock. I drove all the way to Southgate to be told they had 4 phones left but the boxes were open and missing earphones and charger. I asked why still put them on sale if that was the case, I asked if I can buy the phone and come back for the charger and cell phone I was told no but they can look for a charger for me around the shop and give me 5% off I agreed thinking it’s just the box that’s opened and that the phone was new. To my surprise the phone was used has someone SMS. I’m really disappointed with the whole experience.
Am so disappointed by Fourways Crossing service I called in to log a complain that my tv doesn’t play Netflix anymore which I struggle to do for almost 2 month called in end of August with no luck and eventually got hold of the branch and they assist on the 01 of September and they gave me a ref number #3361 and they told me it’ll take 14 to 21 working days it’s past those days and no one has called.
The most pathetic service from Hifi Corp, Cornubia, Durban KZN.
I had purchased a TV in 2019 at the above mentioned branch. The advert at that time indicated a 4 year warranty, the store also indicated it on my receipt. Now in 2021 I have a problem with the TV whereby it switches off by itself. I contacted the branch and did inform them only to be told that the TV comes with a standard 2 year warranty. I did show them proof whereby the advert and receipt indicates a 4 years warranty, however they say they are waiting confirmation from their marketing department (for about 2 weeks). I have contacted the Hifi corp headoffice about 3 times now, the ticket had been opened twice and subsequently closed by the branch stating that the complaint has been resolved. To date I have not received feedback from Hifi corp regarding this matter, it is almost a month later and I am sitting with a faulty TV. What kind of service does Hifi corp provide?
I would like to express the bad service I am receiving as on opening an application(credit).
1 have been applying for credit for 2 months + more now with Kenilworth centre store.
1 – it has costed me about 400rand + to travel and submit – travel and re -submit
2 – Then I am always asked to send a new bank statement for sept- 2min another email for a bank statement till now I must re-send and re-send as if they are not fully equipped on what they are supposed to do / doing.
I have wasted too much time and effort on opening an account.
I have told Ashley, who is always eager to assist, that I quit this TIME(today).I have never ever experienced a bad service like this store to open an account.
The online marketing and sales department of Hifi Corp are doing a very good and effective job in attracting online sales away from the heavyweight online stores such as Takealot. We do a lot of our purchases online mainly through the well-established online retailers. We chose to use Hifi Corp to purchase our TV because the advertised price was cheaper. Our expectation was that the customer experience would be similar. However, it has been disastrous!!!
No one seems to be able to explain there is long delays between each step in the process especially as the item was advertised as being “in stock”. It took several days just to “pick and reserve” the stock. Surely this should have been done as soon as payment was made and confirmed??
Anyway, the Tv was eventually found and then began the next frustrating episode for us the “paying customer”. The TV has still NOT been delivered as at the time of sending this email. We were sent SMS yesterday informing us that the delivery was on its way and that someone needs to be at home to receive the delivery. No delivery happened and neither has there been any explanation. Numerous attempts were made by myself and my daughter Nemenita to elicit information regarding the status of the order and the delivery. No one in the customer service/Complaints department were prepared to assist in any meaningful way. There only frustrating response was that the complaint was going to be “escalated”. No explanation as to why the prior escalations did not yield a satisfactory response.
It is pointless in having a “Customer service” team when the primary objective would appear to be obstructive and protective of the management. Repeated attempts at finding out if there was a senior Manager who we could talk to and were repeatedly told that it was internal policy not to allow customers to speak to anyone other than the customer service employees whose task it was to field these calls and complaints. There was no explanation as to why their own previous attempts at “escalating” the complaint was fruitless.
I applied for credit which was approved after a week with me phoning every time to get results. Then I bought a Defy Dishwasher early in December. I am still waiting for the dishwasher to be delivered when I phoned the store they said they are waiting for stock. A week later I phoned again and my details were taken and the guy said he is going to find out and will call me back. NEVER HAPPENED. so few days later I phoned again and was again told no stock. Meantime a person from head office phone to find out if I m satisfied with my buying experience with HiFi Corp. I told him the whole story and he was very apologetic but did fail to assist.
I am livid with Hi Fi Corp service. I bought and paid upfront online for a fridge. It was delivered on the 19th December 2021. The fridge was switched on after 2-3 hrs as per advice of delivery guys. The fridge made noise from that evening. I took a video and logged a call first thing that morning (the ref: 9000225197). I requested the fridge to be replaced and not repaired. I will not accept a new fridge that is repaired as that means in my world will be problems for the rest of the fridges lifespan. I have been calling and following up on a weekly basis. It is over month and still I have no response whatsoever. This is unacceptable service.
The most pathetic business to deal with. I have sent several emails to the customer services department and it take 3 days for them to answer with just 1 question and then they forget to follow up on the issue at hand even after I responded to their 1 question. they have now programmed the revolving credit card to be used for online purchases and no surprise at all their IT department cannot figure out that an OTP cannot go to a landline. I have complained bitterly as I tried many times to purchase online and cannot get the OTP number. to date nothing has been done. I have had enough of this business and have decided that I will no longer purchase from them. other stores give preference to their customers issues but NOT HI FI CORP!!!!
Guys anyone who has been assisted by Hificorp? I am struggling to get my tv back after it has been sent for a repair. There is no contract number no email address that they respond. I am stuck and desperate.
Two weeks ago, I purchased a product from hi-fi cop online. Four days after my purchase, I receive an email informing me that the goods I ordered cannot be delivered due to a lack of stock, which was their fault. They promised to repay me in full; we’ve been waiting two weeks with no solutions, no money back, just QUIET. Does anyone have any suggestions?
You’re not the only one. Looks like Hifi corp is advertising online products that they don’t have. They even deliberately delivery the wrong product. When you look again the price has gone up. When you try to negotiate with them for a different product, even adding to the current price, Hifi Corp reps disappear.
Hifi corp online is pathetic, unsympathetic, customer apathy and customer care people whose job is just to say we’ll escalate without following up and/or doing anything.
Hifi corp doesn’t get back to you. If they do they will dial and hang up immediately – I”ve managed to trace names of person within their org, even so they’re just benchwarmers and nothing.
On the 10th of March 2022 I took my Sansui television for repair, I’m still waiting for my television even now. When I call the shop from this number they don’t answer my calls. Bad services from South Gate Hifi corporations, it’s a month without a television set for my family.
Seems Hifi corp has a trend of having crappy customer service, booked in a Melaware airfryer on the 9th of July, was promised revert however 7 days later no word from the customer service team. I call and they ask the proof of purchase. I send a clear copy, 14 days later still no word from them. After reading all the reviews it would seem this is a norm for the way hifi corp clients are treated.
Purchased a laptop brand name life. Had asked for something for my child at school. This is the list of issues.
1.Laptop stopped charging after 2 months. Took it back and it was repaired. It took 2 weeks
2.After another 3 months screen stopped working. Took it back. After another 2 weeks, I was given a new laptop
3.After another 3 or so months. Key board was typing wrong. You type x and gives you something else
4.As I was frustrated on this. It stopped charging and I took it back. After another 2 weeks got it back
Went back to the store and requested a refund or at the very least a swap…even if it involved a top up. I did not get joy. Was told a decision cannot be made at store level. I have to phone head office?
I am taking my time to explain the horrendous customer journey that I have had to endure over the past 2 years in your store and your product. What I thought was a R5000 investment for my child’s education has turned out to be a nightmare and frustration. I have to juggle to use my laptop for work and my child’s schoolwork and Hifi is nonchalant about resolving this. As I speak I do not have the laptop as it is in repairs.
So disappointed with Hi-Fi corporation. Bought a laptop last year March. To find out that is this laptop is faulty. The hard drive is faulty. Paid over R4000 for a laptop that I was told it’s in good condition. Anyone can advise how to go about reporting This issue. How can I take it further?
Quick to make a sale, NO CUSTOMER SERVICE! I invested in a shredder which worked for 6 weeks, 3 months down the line after numerous e-mails and phone calls not a word! This is how they work years ago I bought some items from this group too and on all 3 occasions I had the same problem, things work for a few weeks and then are faulty and there is no way of replacing or being credited. I thought I would give them the benefit of proving me wrong but you Failed HiFiCorp!
Have just posted a review on Hello Peter. Let’s see if there is a response from the “NON SERVICE dept”! It’s an absolute DISGRACE doing online purchase. Didn’t realize there were so many complaints long before mine.
I visited your Boksburg store for a price match on a Samsung gas stove. But Ivan refused to price match, he says the stove is below cost and will not be able to price match.
I ordered 7 piece of pots online at Hi-fi. I paid in full and received a receipt an order number. 7 days later, no pots received, unable to track my order. Called customer service and they were so rude, telling me stories that no order is appearing on their site. Another agent told me that they are having technical issues, and the other told me that i did not pay for an order. I have run out of option, no help and no refund. This is frustrating