Contact Fido (Canada): Find below customer service details of Fido, including phone and address. You can reach the below contact for queries or complaints on Fido phone and wireless internet services, bill payment assistance, online shopping, technical support or other questions. Besides contact details the page also offers information and links on Fido services.

Fido Head Office
Fido Solutions
800 De La Gauchetire Street
West Suite 4000 Montreal,
QC H5A 1K3 Canada

Fido Customer Service
Phone: 1-888-945-FIDO (3436)
Phone: +1-514-933-3436 (from USA)
Phone: +1-514-925-4590 (international)

View/Pay Bills
To view or pay your Fido bills online click here. Prepaid users can also login here to refill account and manage service.

Store Locations
To locate a Fido store, dealer or retailer nearest to your address click here. Stores can be located by postal code, city or state. Search results can be narrowed down by selecting categories such as phones and sim card, accessories, prepaid service, repair, wireless phonebook content transfer, gift cards, payment service and FidoTRADE.

About Fido Solutions
fido-canadaFido was founded as Microcell Solutions in the year 1996. Fido offers phone and wireless data services to people across Canada. The telecommunications company operates on the Global System for Mobile communications (GSM) network. Fido offers voice and data services to customers through Rogers Wireless GSM/GPRS network, which has over 300 roaming partners in 200 countries. Headquartered in Toronto, Ontario, Fido operates as a subsidiary of Rogers Wireless.

Besides visiting local dealers and stores, customers can also purchase plans and phones directly from the Fido website. Phone brands found include LG, Sony Ericsson, Motorola, Samsung, Nokia, BlackBerry and Apple iPhone. Those with prepaid plans, can visit the website to refill their service online. Fido customers enjoy a range of add-ons that include call display, call forwarding, video calling, voice messaging, mobile internet, long distance calls, messaging, among others.

This article has 3 comments

  1. Judy Heise

    I have been with Fido for several years now and recently my cell phone died. I tried to get a new phone at a T booth store and change my internet and home phone all at the same time to Rogers. The home phone and internet was fine but when the service guy tried to sign me up with the cell phone Rogers wouldn’t take me unless I paid a deposit which I refused. I then came home and on the internet I contacted Fido and had them change my phone. This was at ent beginning of Feb. 2013. I ordered a cell phone and when it arived it was not what I expected so had them exchange it for an LG android. When I rec’d the android it was missing a battery charger and SIM card. So I called. Almost a week later I was called to the office to pick up a package, it was the SIM card, no charger. While I was on the phone complaining that I only rec’d the SIM card, I rec’d another call from the office telling me another courier had delivered a second package (how inefficient is that!!). Assuming it was the charger I told the operator on the phone what I thought of FIDO and went back to p/u the second package. Low and behold it was another LG ancdroid phone with NO SIM CARD and no battery charger. I now have the origingal phone that the courier would not accept, I have to find a UPS store, and 2 LG Androids, one SIM card and still no charger. I have e-mailed three times now and have yet to get a response. Telephoning is useless. What do I have to do? I would like to cancel because I have been without a cell phone now for about a month but I don’t want to get hit with a cancellation charge.

  2. rajnikant patel

    Hi my name is Rajnikant Patel .My acc# 4-9794-5014 . I have cancelled my Fido account and I was told at one of the Fido booths that it was okay to be cancelled. I switched to Rogers now and I’m wondering why I had to pay $100 cancelation fee for each of my phones? Can I please have the contact information for the head office?

  3. Jacqueline

    hello my name is Jacqueline and i live in Holland I bought an second hand I-Phone 4 on the internet for my son’s birhday. But now it seems to be locked. Is it posible to unlock the phone? We want to pay for it. Otherwise we have an Iphone but we can’t use it… The phone is from Canada.