Contact Eurowings: Find below customer service details of Eurowings or Germanwings. Besides contact details, the page offers information on the airline’s products and services. Reach the Eurowings customer service below for queries, complaints or feedback.

Office Address:
Grossenbaumerweg 6,
40472 Dusseldorf,
Germany

Support:
Phone: +44 (0) 330 365 9986 (booking)

About Eurowings
eurowingsEurowings is a German low cost airline that began operations in the year 1994. A subsidiary of the Lufthansa Group, Eurowings covers major domestic routes and also operates flights to more than 130 destinations throughout Europe. With a fleet of close to 90 aircraft, Eurowings along with Germanwings operates from its main hubs at Cologne/Bonn, Dusseldorf, Hamburg, Vienna and Stuttgart.

The three fares found on most flights are Best, Basic and Smart. While Best includes all average features, Basic comes with just the services needed, and Smart is one with baggage handling, on-board meals, among other benefits.

Countries to where Eurowings operates its flights include UK, Austria, Belgium, Czech Republic, France, Greece, Hungary, Israel, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Thailand, Turkey, UAE and US. Within Germany, it connects Berlin, Cologne-Bonn, Dortmund, Dresden, Dusseldorf, Hamburg, Hanover, Karlsruhe, Leipzig, Munich, Nuremberg, Rostock, Stuttgart and Usedom (Heringsdorf). And in UK, it connects to Birmingham, Edinburgh, Glasgow, London, Manchester, Newcastle and Newquay.

Booking of a ticket, whether for individual or group, can be done directly on the Eurowings website. Payment can be done through all major debit/credit cards, in addition to cash at airport counters. There is a low-fare calendar for those looking to grab budget-friendly tickets. Also register on the website to receive offers and deals on your preferred route. Upon booking a ticket, simply login on the website to make changes to the itinerary or passenger list. That is not all, you can check-in online 72 hours before departure. Additional services such as excess baggage, transporting sports equipments, or requesting assistance for boarding and disembaring, can be made to your booking up to 30 minutes prior to departure.

Besides booking a flight, fliers can also look for hotels, car rental and insurance. While on short routes, Eurowings offers a wide selection of fresh and enjoyable meals, on long-haul flights fliers have in-flight entertainment, from music, movies to games. On-board shopping of fragrances, watches and jewellery can also be made during a flight.

If you are flying on Eurowings, you can make good use of the Rail&Fly benefit. With Rail&Fly, one can travel across Germany by train for a really budget-friendly cost. The ticket can be used on regular trains operated by the Deutsche Bahn Group – InterCityExpress, InterCity, EuroCity, InterRegioExpress, RegionalExpress, RegionalBahn and S-Bahn.

As for baggage, most flights allow one piece of free hand luggage weighing up to 8kg. For check-in baggage, the Smart fare allows 1 bag up to 23kg; Best fare allows 2 items weighing 23kg each. You can pay for excess baggage online or via telephone. Are you a frequent flier of Eurowings or Germanwings? Register for the Boomerang Club. As a member of the club you can enjoy numerous benefits such as earning extra miles, transfer of award flights, special bonus and promotions, among others. There is also Lufthansa’s Miles & More frequent flier programme that will help you earn and redeem miles with every Eurowings or Germanwings flight. Members of Miles & More also enjoy a range of benefits that include priority check-in, priority boarding and access to lounges.

For more details or queries on booking a ticket, refund/cancellation, cargo, group booking, lost baggage or others, speak to a Eurowings customer service representative.

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Last Update: March 26, 2022