Contact El Al Israel Airlines: Find below customer service details of El Al, including phone and email. Besides contact details, the page offers information on the airline’s products and services. Reach the El Al customer service below for queries, complaints or feedback.
El Al Head Office
El Al Israel Airlines Ltd.
P.O. BOX 41, Ben Gurion Airport 7015001,
Israel
El Al Customer Service
Phone: +972(3)9771111 or *2250
Phone: 1-800-223-6700 (from US)
Phone: +972(3)9716111 (Ben Gurion Airport)
Email: [email protected]
International Support
Australia: 1 300 655770
Brazil: 11- 4508 0515
China: (852) 2521 1696
France: 33 (1) 40 20 90 90
Germany: 49 (69) 92904-222
India: +91 22 66207400
Russia: +7 (495) 215-24-64
UK: +44 (20) 7624 9708
**For more numbers, visit the website.
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About El Al Israel Airlines Ltd
El Al is the national airline of Israel that began operations in the year 1948. Operating from its main hub at Ben Gurion Airport, the airline flies to more than 40 destinations worldwide. El Al had operating revenue of $2,081 million in 2014. Each year it serves over 3.5 million passengers. The airline has codeshare agreements with jetBlue, American Airlines, Iberia, Swiss, Thai Airways, Air China, Siberia Airlines and Ethiopian Airlines.
Cities El Air operates its flights include Amsterdam, Bangkok, Barcelona, Beijing, Boston, Brussels, Frankfurt, Geneva, Hong Kong, London, Johannesburg, London, Moscow, Munich, Mumbai, New York, Paris, Rome, Toronto, Venice, Warsaw and Zurich. You can book your tickets online or using a mobile app. Payment for same can be done by Visa or MasterCard credit cards. After booking, you can login on the El Al website to add or make changes to your itinerary. Fliers can also book a hotel or rent a car in over 6,000 destinations. Additionally, one can check-in online for a flight, 24 to 3 hours before departure. You can print a boarding pass and also reserve a seat during the process.
As for baggage, most flights permit a standard 1 bag weighing not more than 23kg. Business Class passengers can take 2 bags, with each weighing not more than 32kg. As for hand luggage, total weight allowed for Economy Class passengers is 8kg (1 piece). First and Business Class passengers can carry up to 20kg. Excess baggage can be carried by making a fee online or at the airport. For more details, including the dimensions of bag, browse the baggage guide here.
The four cabin classes found on most El Al flights are Economy Class, Economy Class Plus, Business Class and First Class. Economy Class Plus passengers enjoy extra legroom space and additional baggage allowance. Business Class and First Class passengers enjoy a range of benefits that include priority check-in, free baggage allowance, access to lounges, fine dining and rich in-flight entertainment. The King David Lounge can be accessed by El Al First, Platinum and Business Class passengers. The Lounge comes with a Business Center, wifi facility, shower facility, among others.
If you frequently use El Al for your travel, then El Al’s frequent flier program Matmid Club might be just for you. As a member you can earn and redeem miles every time you fly with El Al or partner airlines. The points earned is based on the destination and the Class booked on any flight. The Matmid Club has over 40 partner companies which will further help you gather points. The three membership tiers found in the program are Platinum, Gold and Silver. As Matmid member you also enjoy other benefits such as priority check-in, baggage benefits, access to lounges, and much more.
For more details, or queries on booking a ticket, refund/cancellation, group booking, cargo, lost baggage or others, speak to a El Al customer service representative via phone or email.
You should have wider seats for obese passengers. I was extremely uncomfortable on the LY318 flight from london as someone very fat sat next to me with half his body inside my space.
The worst customer service very, not only they cancel flights at will, they do not return calls. If you wish to cancel your flight, then you need to use Whatsapp? No real agents to communicate to. We wont use this airline again.
With new service via WhatsApp I have honestly never received such horrible customer service as I have with this airline. I found the mistake in my surname. And wanted to change the wrong name. You speak with robot that give you not relevant answer. In the list of problem they offer you my problem it not available. It’s not possible to speak with right person. The service is terrible.
I have honestly never received such horrible after-sales service as I have with this airline. First time I’ve ever booked with them and it will certainly be the last time.
I attempted to contact you regarding the refund of our cancelled flight but have not been able to get hold of anyone. Your WhatsApp line is also of no use.
I was in the past so proud of my country and that we have the safest airlines in the world,turned out to be the worst time given to lady traveling with a special need child,very very bad attitude from the ground checking in representative at Ben Gurion Airport.
My wife was flying El Al from Tel Aviv to New York on 9/3/2019 using flight number LY11, the representative technically harassed my wife and our only special need girl,that she has an anxiety disorder on top of her special needs.
as far as i knew ,they both are eligible for 2 luggage ,so i purchased at additional cost a 3 rd luggage, so they had on them those 3 pieces and 2 carry on pieces.and my wife used a home based scale ,so every luggage out of those 3 was little off the weight by maybe 1 or 3 kilos no more.
The problem started when the representative asked for more that 300 $ for the extra weight,my wife begged her for her help ,maybe if she moves stuff from one luggage to the other so we can pay for extra weight on only one piece,the rep didn’t give the chance at all,and she treated her with attitude ,my daughter started her anxiety attack,the rep kept going on raising her voice ,when my wife asked her about her name,suddenly she got so angry,and she threatened my wife to delay her process ;so she will miss the flight.
Her Name was LEAT BEN,( i hope that is the correct spelling),i tried to speak to her myself over the speaker phone just to take is easy at least for my only daughter,she became worse and worse,and she did something too bad is to trigger security issues against my wife ,the security personnel start to take actions now,they checked her thoroughly 3 times ,and THEY ASKED HER TO MOVE HER WIG TO SEE HER COMPLETE FACE.
Well ,can you do that on a Muslim woman with veil on her face,i have a big doubt about it,and it is really embarrassing when they landed in New York a Muslim airport clerk with veil respected my family much much more that what happened from our own people .
beside that when my family got into the plane ;their name was kind of a black list the flight attendants (some of them) continued the same bad treatment due to LEAT BEN recommendation.
Beside taking 110 dollars for extra luggage upon reservation,they still took more than 300 or 320 $ ,with very very uncomfortable flight.
I had the distinct pleasure of being a passenger on Flight LY 11 from Tel Aviv to JFK on June 12, 2019. It was a wonderful flight with a wonderful crew and a beautiful airplane, the Dreamliner. One flight attendant in particular was so kind and wonderful to me during the entire flight and I regret that I can’t remember his name. I was sleepy and he has an unusual name (to me). He was the taller flight attendant in Business Class. I am 71 years old and was flying alone. I lost my dear brother in January of this year. The flight attendant did not know this. I suspect he felt I needed a little extra tlc. He spoke with me in such a kind and supportive way and helped me stow my carry on bag in the overhead bin. I was energized by the friendliness he displayed to me. It was like an angel from G-d had made me feel special and taken care of. Please, managers, let this individual know that his interaction with me meant the world to me. He energized me and made me feel less alone. No one else could be more helpful. He shook hands with me a couple of times and I wished him blessings and he did the same to me. This was probably the best flight I’ve ever been on because of this incredible human being. Thank you, El Al, for this opportunity and thanks to my friend for an experience I’ll never forget.
On June 20, 2018 I flew ElAl flight 004 to Ben Gurion. I had no audio or video service through the entire flight.
I reported this to a stewardess but she did not return to check out the problem.
I also reported this to a steward with the same results.
I tried two different ear sets to no avail.
It was uncomfortable to sit for ten hours in this state.
Hello,
I always fly ELAL Business. Never a problem! This trip I bought a 25,000 Shekels Art handmade painting. After was promised to go on the plane with me I was made to drag it to 3 places until they finally showed me where they will take it from me as oversize “Fragile”.They never tag it and it came on the regular carousel! I was mortified and took video of it. The frame is broken and the painting is missing a 3 inch area of the material it’s made of. Help!
I had been scheduled to leave on the 0027 flight from Tel Aviv to Newark on Monday 12:00am. I arrived to the airport not having been notified that the flight would be 7 hours delayed. I understand that passengers were transferred to other carriers but I was not offered that nor any compensation for my inconvenience.
I understand that there are delays but this was very inconsiderate since there was no excuse for not notifying me. I would hereby request a monetary compensation for this as I understand that I am entitled to when a flight is over 1500 miles and 7 hours delayed.
In addition , I have forwarded this to my attorney for advise on this matter.
Shlomo & Mindy Torn
1251 42 Street
Brooklyn, NY 11219
EL AL Airlines
Booking Reservation number: Z2GY7F
February 12, 2017
TO WHOM IT MAY CONCERN:
We booked two business class tickets on EL AL Flight 1 (Airline LY 008) Leaving Saturday , January 28,2017 from JFK to Ben Gurion International, departure 23:50. Our return Flight 1 was scheduled for Monday February 6, 2017 00:45 Tel Aviv to New York arrival: 6:00. (Airline LY001).
Departure from JFK to Tel Aviv on January 28 was on time and uneventful. Flight was okay and everything on schedule.
My story begins on February 6 on my scheduled return flight. We made our way to the airport only to be apprised of the fact that our flight was cancelled due to a strike by your pilots. We begged and pleaded to be put on any other plane that night to no avail. However, they did promise us that there will be another flight to New York on Monday afternoon 2:35. At this point they only offered to put us up in a Tel Aviv Hotel. We were all week in the Waldorf Astoria in Jerusalem and asked them to accommodate us. They refused. We continued on our way to the Waldorf and incurred a night’s stay over there. Tel Aviv has never been on our itinerary throughout our many visits to Israel. Arriving back late to Jerusalem we went out for a meal, an added expense which was not expected. We then settled for the night. Little did we know that the nightmare was only beginning!
We had breakfast the next morning and left the hotel at 10:30 to make sure that finally we would be on our way to New York. We made our first stop to Hertz Rent A Car to return our car which we had to pay for an extra day since our flight was cancelled the night before. When we arrived at the Terminal and walked over to have our luggage checked in we were greeted again with the news that they had cancelled this flight as well. At this point we were furious and asked them to immediately transfer us over to any flight leaving to New York. I felt that since we were flying business class they should have made a concerted effort to please us. On the contrary, we were treated unfairly and only booked on a flight that would leave 12:30 from Tel-Aviv to Toronto with a 3 hour stopover and then to New York with JetWest. Having no choice after arguing some 45 minutes we acquiesced. It was now 11 AM and where would we roam for the next 12 hours. Again, they offered us to put us up in Tel-Aviv. They refused to put us up where we came from. (Waldorf Astoria, Jerusalem) They proceeded to arrange a taxi to and from our Hotel back to the airport. We arrived back to the airport for the third time schlepping 4 heavy suitcases and got on the plane scheduled to arrive in Toronto at 6:35 and connecting to Jet West at 9:30.
Lo and behold as we arrived in Toronto to make the connecting flight we were informed that the 9:30 flight has been cancelled and a 4:00 P.M. flight is available. What were we supposed to do from 7:00 AM till 4:00 PM. We put up a fight and were able to get a 12:00 o’clock flight to New York with American Airlines who charged us for all our luggage discounting the fact that we originally booked business class with EL AL. We were also arriving at LaGuardia where initially we needed to arrive at JFK where our pickup was to await us.
To say that we are disgusted with the way you handled our business class reservations would be putting it mildly. My next trip to Israel, G-d Willing, sometime in July/August will most probably not be with EL AL if this is the way you treat Business Class fares.
I strongly believe that we should be compensated by EL Al generously for putting up with this incredible amount of disappointment for no reason other than El Al trying to cover up and save money at the expense of well-meaning flyers.
We look forward to a favorable and generous compensation to restore our faith in flying El Al.
We both missed out two days of work which included important meetings. All in all it was a total
loss of time and money. Please take into consideration our plight and offer us an enjoyable flight.
Thank you.
Shlomo & Mindy Torn