Contact Creative Technology: Find below customer service details of Creative, including phone and address. You can reach the below contacts for queries or complaints on Creative tablets, speaker systems, sound cards, MP3 players, headphones, web cameras, storage devices, or other products. Besides contact details, the page also offers information and links on Creative’s services.
Creative Head Office
Creative Technology Ltd
31 International Business Park,
Creative Resource, Singapore 609921
Fax: +65 6895 4999
Creative Customer Service
Phone: +65 6895 4000 / 4100 (Singapore)
Phone: +1 405 742 6600 (USA)
International Offices
ASIA
China: +86 21 6100 1100
Japan: +81 3 3256 5577
EUROPE
Ireland: +353 1 897 5700 / 5780
Americas
USA: +1 408 428 6600
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Online Solutions
Click here to get online support for your Creative product. Product categories listed include Entertainment Devices, MP3 Players, Sound Blaster, Speaker Systems, Headphones & Headsets, Web Cameras, Pocket Video Cams, Mice & Keyboards, E-MU/Creative Professional, inPerson Conferencing, Storage Devices, Musicial Keyboards, Digital Cameras, PC Peripherals, Wireless, Graphics, Internet, Notebook Products and Software. After identifying your product, you can search through knowledgebase articles or even email a question to the technical support.
Online Store (US)
Click here to purchase products directly from the Creative online store. Purchases can be made by all major credit cards. As for return, Creative accepts unopened items within 30 days of delivery for a full refund. Items should be returned in their original product packaging. Shipping and delivery is handled by Amazon’s fulfillment centers. The order status can be tracked directly from the website.
Products that can be purchased from the website include Android-based ZiiO tablets, portable entertainment devices, MP3 players, accessories, Sound Blaster sound cards, speaker systems, headphones, web cameras, audio /MIDI interfaces, software (Dolby Digital Live, MP3 Audio Pack, Photo Manager..), among others.
Register Product
To register your Creative product online click here.
About Creative Technology
Creative Technology was founded in Singapore by Sim Wong Hoo in the year 1981. It is a leading manufacturer of digital entertainment products, with a global network of subsidiaries in North America, Europe and Asia. Creative’s products are sold in over 80 countries and in fiscal 2011 it had sales of US$231 million. The company’s current product line-up includes tablets, speaker systems, sound cards, MP3 players, headphones, web cameras, among others. Its Sound Blaster sound cards are highly sought-after worldwide.
Broadxent, ZiiLABS, E-mu Systems, Cambridge SoundWorks are some of Creative’s subsidiary companies. For four consecutive years, Creative won the “Best of CES” award in the Consumer Electronics Show for Prodikeys PC and music keyboard, ZEN Portable Media Centre, ZEN MicroPhoto MP3 player and ZEN Vision:M MP3 player. For more details, visit the website or speak with a Creative customer service representative.
Because your email form program at , requires certain items of information fill it’s fields, or else the program won’t submit the (incomplete) information that does occupy the fields, I am unable to communicate via email with Creative regarding a problem I am having with a product of theirs. So, I decided to look for alternative ways of communicating, so that, possibly, I might find a way. I found this email form with which I am contacting you, having fields I’m probably going to be able to fill…, I’ll submit all the info. originally required by the aforementioned email form (which is at the aforementioned Creative web address), of which I am knowledgeable, however, since I am not in good contact with the person who provided me the Creative Sound Blaster X-Fi Go! Pro THX Tru Studio Pro, I am not having success learning the date of purchase, serial number, BIOS Type/Revision, & System Board/Chipset, though the balance of the info. required by that form I’m thinking I can fill in.
Please bear with me…,I am grateful for your fielding of this message. Please pass this email transmission, or at least the info. in it, to the appropriate department &/or particular personnel.
Product Name: Creative Sound Blaster X-Fi Go! Pro THX Tru Studio Pro
Name: Perkins
How would you describe yourself?: Novice PC User
Date of Purchase: Unknown
Product Serial Number: Unknown
Model Number: sb1290
Operating System: Windows XP
Computer Brand/Model: Sony Vaio PCV-RS 530G
Processor/CPU (eg. Pentium4 2.6GHz): Pentium 4 CPU 3.2GHz
Memory/RAM (eg. 512MB): 1.00 GB RAM
BIOS Type/Revision: AMBIOS Core: 08.00.08 Version: 1001 12/10/03
System Board/Chipset: ACPI\PNP0C01\1 / Intel 82801EB LPC Interface
Problem Type: My Creative hardware stopped functioning correctly
Brief description: Approx. two wk.s ago (approx.1/24/13), the installed Creative Sound Blaster simply went silent. There is no type of light that illumines on the device either, at least since the Sound Blaster ceased processing audio. I’ve troubleshot the computer as well followed troubleshooting guidelines on the Creative website, but have had no success restoring Sound Blaster’s analog audio output through the headphone-speaker jack. Since I have no access to the driver disc that accompanied Sound Blaster when it was retailed, and, though I don’t know, I also don’t believe such driver was installed on the computer, so, therefore, I downloaded something called Creative System Information, Version 1.10, from the page on the Creative site devoted to the Sound Blaster, thinking it may be a missing driver needed by the Sound Blaster, & it installed in C:\Program Files\Creative, but Sound Blaster didn’t resume it’s proper functioning, while ever since it’s installation, whenever attempting to open the Creative System Information program, it has displayed “Creative System Information has encountered a problem and needs to close.” So why isn’t Sound Blaster functioning anymore? What can be done to restore it’s proper analog audio output? Please reply to the furnished email address with a solution. I’ll appreciate whatever you do.