Contact Craftsman (tools): Find below customer service details of Craftsman, including phone and address. You can reach these below contacts for queries or complaints on Craftsman products/services, online shopping, refund/cancellation, warranty, repair or other questions. Besides contact details, the page also offers information and links on Craftsman services.
Craftsman Head Office
Sears Holdings Corporation
3333 Beverly Road
Hoffman Estates, IL 60179
Craftsman Customer Service
Phone: 1-800-549-4505
Phone: 1-800-326-8738 (parts installation)
Phone: 1-800-469-4663 (service for large items)
Phone: 1-800-682-8691 (Craftsman club membership)
Other Contacts
Phone: 1-800-349-4358 (Sears support)
Phone: 1-800-366-7278 (parts orders)
Phone: 1-800-469-4663 (home services)
Online Order Support
Email: [email protected]
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Craftsman Parts
For parts or accessories for Craftsman products click here.
Repair Services
For repair of your Craftsman product, click here.
About Craftsman
Craftsman was launched in the year 1927. It is a brand managed by Sears Holdings Corporation. Craftsman manufactures, tools, lawn and garden equipments, among others. The company markets over 5000 products in 80 different tool and equipment categories. Most Craftsman mechanics tools and hand tools have a lifetime warranty.
Customers can purchase Craftsman products directly from its website. Product categories found include cutting & finishing tools, hammers & striking tools, vises, clamps, stands, marking & measuring, screwdrivers, nut drivers, wrenches, ratchets & sockets, pliers, tool carriers & holders, automotive & speciality tools, power tools, gear, lawnmowers & tractors, lawn & garden care, yard power & equipment, snow equipment, tool storage, garage & work area, and more.
Products ordered can also be picked up at a local store. Purchases online can be made by Sears Card, Sears Premier Card, Sears ChargePlus, Sears Commercial One, Sears Gold MasterCard, MasterCard, VISA, American Express, or Discover. For refund or exchange, products must be returned in its original form within 90 days of purchase. Shipping methods used are: US Postal Service, UPS package delivery, Home Delivery and Special Freight Carrier Delivery Handling.
Visit the website or speak with a Craftsman customer service representative for questions or information on the company's products.
Dear Sir, I have bought. 3 bladed pocket knife from Sears Craftsman many years back and have been using it. Recently I noticed that the rivets handing the plastic piece of the handle came loose making the knife uncomfortable to hold.
I appreciate if something can be done to make good the poor in quality of this knife. Awaiting your kind reply.