Contact ClassPass: Find below customer service details of ClassPass. Besides contact details, the page provides a brief overview of the company and its services. Reach the ClassPass customer service below for queries, complaints or feedback.
ClassPass Head Office
ClassPass Inc.,
275 7th Avenue, New York, NY 10001
ClassPass Customer Service
Email: [email protected]
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About ClassPass
ClassPass is a network of fitness studios and gyms that can be accessed by members across the US, Canada, Australia and UK. Founded in the year 2013, the company boasts of having accomplished more than 17 million reservations. The gym membership cost depends on plan type and city. Fitness classes that can be explored include gym, Cycling, Yoga, Pilates, Kayaking, HIIT, Boxing, Barre and Dance.
ClassPass service is currently available in over 8,000 locations around the globe. Internet users can search for classes on the website or smartphone app by locations, time or activities. ClassPass is monthly recurring membership and will automatically renew every month. Users can start first month on ClassPass with the Base plan that comes with restricted classes. The Core plan includes 10 classes and ranges from $100 – $135 a month. The Unlimited plan provides unlimited classes and access to thousands of studios and gyms. If you cannot make it to a class, users can cancel 12 hours in advance. For more information or queries on membership, payment, renewal, cancellation, or others, reach the ClassPass customer service.
The worst company ever. Charged me twice in the same month, when I did not authorise the change and then said they would not refund me!
ClassPass took $650 of my money without me knowing. Found out today that I have been getting charged $59 a month since last October. I haven’t been to a single class since COVID began. The last communication I received from Class Pass was confirmation that my account was frozen until I was ready to start back. They did not let me know when they started charging me again, not even a ‘thank you, we received your payment’ email. $650 in payment I made for a service I did not use. I hope they have some empathy and can do the right thing to resolve this.
ClassPass is horrible. Avoid them at all costs!! God forbid, there’s an accounting problem with the checks you receive from ClassPass because there’s no one to get in touch with at the company to get it straightened out. They make you go through their crappy website to submit a ticket, but there’s no choice in the dropdown menus for a fitness studio to straighten out there accounting problem with ClassPass. I work in accounting for one of the fitness studios where ClassPass sells visits. In 2019, they deposited 2 checks into our operating account and then pulled those deposits back a few days after we made the deposit. No explanation was given and as far as I can tell, neither of these checks were re-issued. Now, we’re in receipt of our 2019 1099 which is quite possibly wrong and there is no way to get in touch with anyone from this company. On the email ClassPass sent over, they provided a phone number to call if there was a problem with our 1099. I called the number and I get a recording that “no one can be reached at this time. Please try again later.” Stay away from this company — they do NOT care about their customers. They’re only interested in taking your money.
I was also charged 49 and I also cancelled my membership! I can’t use this service. I also think this company should have a toll free number in case things like these happen. I didnt even finish using the free trial. I went to 2 classes and didn’t like them as I thought I would. I appreciate the free trial. But this isn’t for me.
Please refund me my $49.00
Thanks in advance
I canceled my membership one week before the free trial ends (fyi I have never tried the free trial) I have been charged for the next period even after cancellation. Please, refund me back my money. I keep canceling my membership but never get any cancellation confirmation. Please get back to me asap. I don’t want you to keep charging me over and over again for the membership I never even used – that is not fair. thanks
I cancelled my membership on the last day of the trial and I have been charged for the next period even when I told them I wouldn´t be able to use my membership. I also don´t have access to my account as my phone is broken and can´t use the app and I don´t have access to accomputer everyday. I could check my membership and not even the credits were updated. Please, cancel the payment of 25GBP. It is being hard to contact you and to get this shorted nicely.
Please answer back,
Veronica.
I was charged $19 for a trial that I didn’t know I signed up for in the wrong city. I tried to enter my card information for a $9 trial and was told repeatedly that it was incorrect. After the third try I noticed it was a trial for Columbus OH and I live in Chicago IL so I just gave up and was thankful my card didn’t actually go through. I now am noticing on my bank statement a $19 charge for a trail I wasn’t aware of in the wrong city. I would like a full refund for the $19 charge and someone to follow up with me on the problem so we can work it out.
Thanks