Contact Citilink: Find below customer service details of Citilink, including phone and email. Besides contact details, the page also offers information on the airline’s products and services. Reach the Citilink customer service below for queries, complaints or feedback.
Citilink Head Office
PT Citilink Indonesia
Menara Citicon, 16th Floor
Jl. S. Parman Kav. 72 Slipi
Jakarta Barat 11410
Citilink Customer Service
Phone: 0804 1 080808
Email: [email protected]
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About Citilink
Citilink is an Indonesian budget airline that began operations in 2001. Operating from its hubs at Surabaya, Batam and Jakarta, the airline manages a fleet of 34 aircraft to over 40 destinations. With about 184 daily flights, the airline connects 23 cities across Indonesia.
Tickets for Citilink flights can be booked on the website using Visa/MasterCard credit cards, debit card and even via internet banking. Payment can also be made through ATM and at counters of popular retail chains that include 7-Eleven, Alfamart, Carrefour and Indomaret.
Destinations to where Citilink operates its flights include Kuala Namu, Padang, Pekanbaru, Batam, Jambi, Bengkulu, Palembang, Pangkalpinang, Jakarta, Tanjung Pandan, Bandung, Semarang, Surabaya, Solo, Yogjakarta, Malang, Denpasar, Bali, Lombok, Praya, Kupang, Bankarmasin, Palangkaraya and Balikpapan.
Besides booking tickets on the website, smartphone users can download the app to access the services on the go. During booking, fliers can choose their prefered seat from the seat map. Changes to reservation can further be made from the website, using Manage My Booking option. Check-in and boarding must be completed no later than 30 minutes. Most Citilink flights allows 20kg check-in baggage and 7kg cabin baggage. For more information or queries on payment, cancellation, group booking, lost baggage, or others, reach the Citilink customer service. You can also visit one of the sales office for speedy resolution.
