Contact of Cell C Customer Service in South Africa


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Contact Cell C: Find below customer service details of Cell C in South Africa, including phone and address. You can reach the below contact for queries on new Cell C mobile connections, billing or cancellation, internet plans, prepaid / postpaid subscriptions, or other questions. Besides contact details, the page also offers links and information on Cell C products in South Africa.

Cell C Head Office
Cell C (Pty) Ltd,
150 Rivonia Road,
Gauteng 2196, South Africa
Phone: +27 11 324 4000

Cell C Customer Service
Phone: Dial 140 or 084 140
Phone: 084 145 (new contracts & upgrades)
Phone: 084 145 (Cell C Direct)
Phone: 084 143 29 (SMS support)
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View Bills Online
To view your Cell C bills online click here. You need to register before using the services.

Cell C Stores
Click here to locate a Cell C store nearest to your street. You can visit a local store to subscribe to new services or to make payment for your past or current bills.

About Cell C
cellc-contactCell C was founded by Saudi Oger and CellSAf in the year 2001. It is the third largest cellular network in South Africa. The telecommunications company had over 8.2 million subscribers (as of 2010). Cell C’s network covers close to 92% of the population in South Africa. Cell C was the first to operate on a dual band network. Owned and operated by 3C Telecommunications, CellSAf and Lanun Securities SA, the company has about 570 roaming partners in 194 countries. Cell C reportedly has spent over R5-billion on its state of the art HSPA+.

Cell C offers both prepaid and postpaid connections. There are several recharge options available for prepaid connections. For contract connections, there are BlackBerry packages, ControlChat, Casual Chat, ActiveChat, BusinessChat, ValueChat, Telemetry, and more. Devices on which Cell C subscriptions can be got include BlackBerry, HTC, LG, Motorola, Nokia, Samsung, Red Bull Mobile and Sony Ericsson.

Cell C subscribers enjoy a range of services that include voice mailbox, faxmail, directory enquiries, call barring, call waiting, call holding, call forwarding, per second billing, SMS packs, minute collection and more. BlackBerry users also can activate value added services such as SMS, MMS and wireless data services. Cell C subscribers can also enjoy international roaming around the world. Cell C has partnered with cellular networks worldwide to facilitate roaming facility.

For high speed internet, Cell C operates on HSPA+ network. There are Smartdata bundles for prepaid connection, with bundle size from 100MB to 3GB. One can also get a 3GB, 12GB, 24GB and 60GB SIM cards valid for 365 days for a one-time payment. There are also USB speed sticks and routers for internet.

Contact of Cell C Customer Service in South Africa, 2.0 out of 10 based on 1 rating

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4 Responses to “Contact of Cell C Customer Service in South Africa”

  • Nicci says:

    Please read the below correspondence and advise. After contacting my service provider via email and receiving no response and then contacting them on their CellC Facebook page and receiving no help, I am now desperate. I’ve contacted Leaf, CellC and the HTC call centre. I have not received any sort of customer service!!! Someone needs to take responsibility, make a plan, and help me!!!!

    HTC TICKET NUMBERS: 12USCW22ENA002810; 12ZACW22ENA000069; 12ZACW15ENA000068; 12USCW22ENA002810

    DATE: 1-06-12:

    I don’t know what to do about this handset:

    • HTC WILDFIRE S
    • PURCHASED on the 6th of April 2012 at CELLC
    • IMEI: 357805044241025
    • S/N: SH192TR13672
    • P/N: 99HMM047 – 00 B
    • PG76100 5VDC —-1A
    • FCC ID: NM8PG76100
    • TA-2011/127

    The specs advertised were not what I received on the phone.

    It says there is 512MB internal storage on the phone, I only have 140MB, after installing ONLY Facebook HTC Sense, Whatsapp, and a Volume+ which cannot be moved to SD card, I have 17MB free.

    IT CLEARLY SAYS INTERNAL STORAGE: 17MB free, 123MB USED. NOWHERE DOES IT MENTION THE 372MB BEING USED TO SUPPOSABLY “MAKE THE PHONE RUN AT OPTIMUM LEVELS” WHICH WOULD MAKE UP THE FULL 512MB.

    I cannot delete any of the pre-installed apps that were on my phone when I bought it, apparently they cannot be removed or moved to the SD card.
    I have deleted all contacts from my phone and have them saved on my sim-card and don’t allow contact linking. Even this does not help with the memory.
    I have no other apps installed other than the 2 listed above which ANY smart phone should be able to accommodate as everyone uses these applications, and Volume Booster – see below.
    Any time I want to do anything on my phone, I’m told the internal memory is low and have to go through the process of cleaning up the memory before I’m able to do what I want to do, even though the clean up does nothing.
    It’s all very well that the advert of the phone says “BROWSE THOUSANDS OF APPS!” What it doesn’t mention is that you cannot install any of them because the phone has pathetically low internal memory.

    I HAVE ALREADY CLEARED HISTORY, CACHES, MEMORY, AND DONE A FACTORY RESET. NONE OF WHICH HAS HELPED! DO NOT ASK THAT I DO THIS AGAIN, IT’S BEEN DONE AND HASN’T WORKED!

    The volume levels on this phone are a joke! I could not even play songs or videos for friends until installing volume booster (204kb) which improved the volume a tiny bit. PLEASE NOTE THAT THE PHONE MEMORY WAS ALREADY CLAIMING TO BE LOW AND THE PHONE WAS HANGING BEFORE I INSTALLED THIS APP. It’s not a speaker problem though, even when using headphones, the volume level is ridiculously low. I have missed messages and phone calls because of this problem.

    I guess it doesn’t matter though as the phone is so slow that when I “pull the ring” to unlock it, it hangs for up to 5 minutes before I can do anything. This isn’t a touch screen problem. The phone just hangs.

    When I have an incoming call, I unlock the phone and it will continue to ring, but the phone hangs, so I cannot answer the call. I can just sit and stare hopelessly at the screen as the person attempts to call me.

    The same thing happens with my alarm. It will go off and I unlock the screen and then it hangs so I cannot select “dismiss”. I have endured the alarm going off at sleep intervals for over an hour because I cannot dismiss the alarm. I eventually have to go and deactivate the alarm setting so that it will stop going off. If I forget to activate it again though, I miss appointments because my alarm doesn’t go off.

    The camera also boasts great shots with the 5 MP camera with flash. If the phone doesn’t hang when attempting to capture a special moment, the picture it snaps is almost always grainy or blurry. It appears like a good picture on the phone, until it is loaded onto a computer or social site. This is extremely disappointing as I have lost out on loads of wonderful picture moments that I could have easily captured forever if the camera did what is promised.

    I am currently unemployed and have missed several job opportunities due to not being able to answer calls as listed above and therefore not being booked for interviews.
    This is causing copious amounts of depression and stress in my life and as I am unemployed, cannot afford to do anything about it.
    Why not book interviews via email? Well, my phone no longer downloads email because the memory is too low.
    How about getting job updates via the twitter application peep? The memory is too low to load peeps.
    And Facebook? Well it continues to freeze and the force close option comes up.

    I have sent though an email about this phone already, and received a call from the international call centre telling me to take the phone in to be repaired.
    So now I must sit without a phone for several weeks (even though I’ve only had the phone for 7 weeks) to see if there is an error with it?

    I don’t think this is at all fair to me and is certainly not good customer service.
    I truly believe that I should be given a new phone that delivers all the features promised by the website.
    I paid for a service I have not received and the error is on HTC’s side. I want what I paid for!

    I haven’t even had this phone for 3 months, it’s still brand new and would either like a full refund or given a new phone.
    Please could you get back to me and advise what I should do?

    ——-

    DATE: 04-05-2012

    I received an email from William at HTC that said:
    “Your HTC Wildfire S was originally built for ‘mild’ to ‘moderate’ users. It was created for those who wished to make calls, send texts, and occasionally surf the web. The internal memory cannot hold several high memory applications.”
    ON YOUR WEBSITE UNDER HTC WILDFIRE S IT SAYS:

    ‘SURF THE WEB IN STYLE WITH MULTI-WINDOW BROWSING, PINCH TO ZOOM WITH AUTO TEXT REFLOW, AND FLASH VIDEO SUPPORT. THE HTC WILDFIRE S LETS YOU TAKE GREAT SHOTS WITH THE 5 MP CAMERA WITH FLASH, TAG YOUR FRIENDS IN THE PICS AND INSTANTLY POST THEM TO SOCIAL NETWORKS FOR ALL TO ENJOY. EXPLORE THOUSANDS OF APPS ON ANDROID MARKET™ AND SEND YOUR FAVORITE ONES TO FRIENDS – SO EVERYONE CAN GET IN ON THE FUN.”

    THIS IS NOT ADVERTISING FOR SOMEONE WHO WANTS TO JUST MAKE CALLS, SEND TEXTS, AND OCCASIONALLY SURF THE WEB.

    YOU CAN BE SUED FOR FALSE ADVERTISING!

    I didn’t bother replying as the email is a no-reply address and I wasn’t going to go through the website again and get ANOTHER person who asks me to do everything again and ANOTHER ticket number.
    ——-

  • Sammy says:

    I took out a contract with Cel C 2 years ago. End March I am supposed to do an upgrade.

    I have already approached Cel C Waterfront and they provided me with a Galaxy Ace. I sent the Galaxy Ace back to them twice already because each time the phone had battery problems. Eventually I told them that I no longer wanted to do the upgrade with their store.

    I have since cancelled my upgrade with Cel C Waterfront so that I can go to another Branch of Cel C and finalise my upgrade but Quinton (Manager at Cel C Waterfront) has not yet provided me with my cancellation forms. Yesterday I received an sms from Cel C thanking me for an upgrade that I cancelled and another sms indicating I have just received R175.00 airtime and 100 sms. I don’t even have an upgrade phone!!!!!!

    I went into Cel C Waterfront last night to collect my R100.00 upgrade fee as Taariq (consultant) called me and told me that I must collect it as my upgrade would be cancelled with that particular branch at the end of the business day which was 23/03/2012 at 9h57am.

    I called the owner (Ferooz Mohammed) yesterday and he told me that he can’t give my R100.00 via EFT I must come into the store to collect it as I need to complete the cancellation forms. I went last night and then Taariq (consultant) told me that I must wait for Quinton (manager) as he is the one who was supposed to do the cancellation form.

    I just want you to know that Cel C Waterfront is giving Cel C a very BAD name and that I am not leaving this situation like this because I am not a very satisfied customer and I want to know what further action can be taken out against the Cel C Waterfront.

    It has taken alot of petrol for me to go back and forth to the Waterfront from Pelican Park every week for the past 2 months since I approached Cel C for my upgrade.

    In the beginning Ferooz Muhammed (owner) told me that I cannot cancel my upgrade with them and do it again at another branch and that I can’t get my upgrade fee back but last night I received my upgrade fee and now I am just waiting on my cancellation forms so that I can do my upgrade before the end of this month. This only took place once I contacted a Sipho Sithole (Cel c Upgrade consultant).

    I only have today (28/3/12) and tomorrow (29/3/12) to do this as I will not be available this week-end as from Friday.

  • A.P. Slabbert says:

    To whom it may concern,
    I’m trying to contact Cell C Customer Care via phone but with no luck. Maybe you can help me this way. My cell no. is xx and for the past 2 weeks I cannot make any call because the message pops up that I can only make emergency calls. This is a contract phone and I do have no outstanding balances on this account. Also please noyify me when this contract expires because I need to top up.
    Thank you in advance. A.P. Slabbert

  • Khayalethu says:

    I wish to cancel my Cell C Contract which expires on 31 March 2012. I will not choose the option of upgrading but would like to keep my cell number as prepaid. My number is xx and the banking details you deduct from monthly are as follows:

    Acc. Holder: xx
    Acc. Type: Savings Account
    Acc. Number: xx
    deduction date: 25th of each month.

    your kind consideration to my request would be highly appreciated.

    yours faithfully

    Khayalethu

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