Contact Caseable: Find below customer service details of Caseable, including phone and email. Besides contact details, the page provides a brief overview of the smartphone case manufacturer and its services. Reach the Caseable customer service below for queries, complaints or feedback.
Head Office
610 Dean Street
Brooklyn, New York 11238
United States
Customer Service
Phone: (832) 429-4443
Email: [email protected]
____
About Caseable
Caseable is a company that allows to customize cases for laptops, e-readers, tablets, iPads, Kindles and smartphones. Founded in 2010, the German company has two production sites, one in Berlin and the other in Brooklyn. Caseable manufactures cases for Acer, Apple, Amazon Kindle, ASUS, BlackBerry, Dell, HP, Google Nexus, HP, HTC, Microsoft, Nokia, Motorola and Samsung.
Customers can use the online design tool to create their own case by uploading a logo or picture of their choice. They can even include a text or quote. Users can also pick from any of the design collections to create a beautiful smartphone case. The high-resolution print on cases are scratch-resistant and water-resistant.
Orders can be made on the website using Visa, MasterCard, Discover and American Express cards. All deliveries take 2 to 5 working days. Caseable currently ships only to customers in the US and Canada. For more information or queries on store locations, payment, refund, cancellation, warranty, or others, reach the Caseable customer service.
My husband and myself received the fire 7 as gifts for Christmas and ordered our cases on Christmas Day and still have not received them. It is January 11,2018. I have called both Amazon and QVC and while, the customer service representatives were very nice and said they would report caseable they were not able to help me. I very much feel that if Amazon and QVC’s names are both on the fire 7 box that someone from one of these three companies should send us the two cases that we ordered. QVC stated that they mailed the caseable voucher with the Amazon Product but we still do not have our cases. My husband is ill and needs this case to watch his Netflix while taking Dialysis awaiting a kidney transplant 3 days a week 4 hours perday and has been going to the mailbox everyday since Christmas looking for his case. He does not have months to wait on this!!!
I ordered my case for my fire 10 with the voucher I got from qvc. I ordered this 12/6/17. I have not received it yet. What’s going on? This service is not acceptable. Please look into this.
Still waiting on my caseable played for it on time have not gotten it on time!!! If you take our mo net on time you should be able to deliver it on time!!! BS.. YOU JUST LOST A CUSTOMER!!
I ordered my Amazon fire free caseable on12/28/2017. Free offer was from qvc.Was told would be sent in 7 to 10 days. As of yet no case. What’s the hold up??? I want my case.
Hi, I ordered a case on December 26th, Order # 100000129553. I have left 2 messages and still have not heard from anyone. What happened to we work 24/7 you will always get a live person???. It’s been 12 days and still nothing. When will I receive my case, if not I would like my money back
I ordered a case as it was a promotion with QVC kindle. It’s been over a month now. No emails…no return calls….nothing. Can not get in touch with anyone. Contacted QVC to make them aware and asked what they will be doing about it….? Have not heard back from QVC. Because of the promotions, I decided to order this from QVC and not directly from Amazon….should have went with my gut instinct. Disappointed!
Can you please tell me why my case as not arrived yet?looking like a big problem your end as I’ve read on here they are having the same problem…..can you please send thus me as this was a Christmas present for my daughter.I have sent numerous emails with no reply.and phoned to many time with no one answering this is not good enough I will be taking this further if you don’t send the case.
I received a coupon for a fire 10 case from QVC and it’s been over 2 weeks and I have not received my order.My order # is 100000101402. Can you let me know when I will receive my item.
My sister and I each ordered a case on 12/9/17. It is now 1/3/18 we still have not received our order nor have we heard a word from caseable as to if or when our orders will be shipped. Will customer service read this message? We are looking for orders 86431 and 86650.
Please contact me with any information.
I received a card with my tablet that I ordered from QVC.it was for a free case.the card referenced the email address caseable.com/en/fire-hd-8. The wrong card was put in the box with my tablet witch is a fire HD 10.i had know idea the card was wrong so I ordered the wrong.when I realized what had happen I started right away trying to contact customer service.if they would have answered the phone this could have been solved right away.So what do I do now squeeze the size 10 into the size 8.??
I purchased the Amazon Fire from QVC then placed my order for the case on 12/17/17. I received an e-mail on the same day stating that my case was on its way. I still don’t have my case. After searching the on-line, since the website offered no way to make direct contact Google directed me to this page. QVC was unable to assist with contact info for this vendor…unbelievable! Does this company really exist? I called the above phone number and some guy’s recorded response who sounded like he had one too many drinks,say, “caseable” then I heard “no one is available to answer your call leave a message”
I ordered my free case with the voucher number from QVC. I never received a confirmation email. Order was made 3 weeks ago. Voucher no.is AMU-SHD-112-Q04-77K. Please advise status of my order.
Just wondering when my case will arrive.Ordered it with the promo code from QVC but did not print out the invoice.bI will be sure to advise QVC not to do business with your company
No HELP NO ANDSWER, NO NOTHIONG. Beware you will be sorry for the run around, just a ripe off Hope QVC wakes up about this group, also wish Caseable would change the music, it is just like them the same old same old!
I have an order date 12/18/17 can you tell when is m my order coming in is been then10 days please contact me I call your service phone and left my number but have not received anything reply I been charge what I order on my credit card already please respond
I ordered two cases for Amazon Fire 7’s that I purchased. I have not received one of them and am writing to see where the other one is or if has shipped.
I purchased tab from QVC and placed by order for my tab cover. It has been more than 7to 10 days and I haven’t receive my tablet cover nor have I receive any follow up though email
I had all kinds of trouble getting my case ordered. After help from Amazon and QVC got it done. Now two and a half weeks later no case tracking # is useless. I am going to report your company to the BBB and also QVC for not backing up their promise about the sale.
The following is an email I sent to the company regarding my personal experience with Caseable:
“Hi. The case did arrive two days after your response. It came via international mail and I was expecting it to be shipped from Brooklyn, so naturally there was some lag to be expected. It arrived neatly packaged and was in tip-top condition. There is an issue with the case, however. The custom graphic I submitted was reproduced very poorly on the case. It turned out blurry and washed out of color. I honestly believe a re-re using Windows Paint could have done a better job. Your quality control team (of which the company seems very proud) should all be fired and summarily replaced with trained pigeons or stoats. Caseable has created a new paradigm for customer care apathy. I am glad I received this case without additional cost to me because the alternative is utterly unthinkable. I am devising new and exciting ways to besmirch Caseable’s reputation, but if you continue to treat customers this callously I won’t have to do too much. I award you no points and may God have mercy on your company’s collective soul.
Regards, Vincent R. Atkins”
You may be relieved to know that the case works very well as a protective case.
I’ve tried to order twice, each time it wants to ship to Canada. The United States is not an option, only Canada. How am I suppose to get my free case?
I used the coupon code offered by QVC and it worked fine but after looking at the order I discovered my address was incorrect. For some reason the computer left out my state. I contacted customer service and I was sent another coupon code but low and behold the same thing happened again. Needless to say, I don’t have my case yet . I need to contact cs again but this is getting to be a bit much.
I ordered a Fire HD 10″ Tablet w/Caseable from QVC on 12/3/17. I have been trying to get my free caseable on your website using the activation instructions and coupon code, but it won’t go through. It takes the coupon but when I hit BUY nothing happens. I have also tried calling your 855-912-7291 phone # and have sat on hold for over an hour and then the # hangs up on me stating that it is past their closing time, 6pm EST, when it is only 9:00 am EST.
I ordered a Fire HD 10 from QVC which included a case from Caseable, there was a voucher with a coupon code. I went to your website on the voucher and orderd my case, then when I tried to use the coupon code it gave me a pop up that said it was not valid???? I would like to know why its not valid when the expiration date is Apr 30,2018. This was very inconvenient since I have spent most of the morning trying to figure out what went wrong including emailing QVC and chatting with them. they don’t seem to have any answers either.
I ordered a cover the other day. I never received a confirmation email. I did not write down the order number. Did you receive my order? Is this customer service? It was the only link I could find on your website to contact you.
I ordered a tablet from HSN it included a free case. When I try to use the coupon code it automatically assigns my address to Canada. I live in the United States.
I selected and case and put it in the cart. After I filled out all the necessary fields, I added the voucher number that was sent to me from QVC. After that, I checked that I agreed with the Terms and Conditions. However, when I hit “buy”, the website apparently froze. It would not complete the transaction. The computer is otherwise working, so I KNOW it’s not my computer. Please help me complete this transaction.
I received the wrong case. I received one with 3 children on front. I love the cases but this not the one I ordered. It’s a personalized one.
I placed an order for my free case a few weeks ago and have not recieved it yet. My first case was delivered withun a week. Could you please let me know when it will be shipped to me. Checking on my case order. The order # 100000026776.
Thank you, Robin
I ordered 2 cases for a kindle 7, and received the first one for a kindle paperwhite. This was an offer when I purchased 2 Kindle Fires 7inch offer on QVC. I used the coupon code already.
I want my case! I ordered it on September 18 and keep getting the run around. The order number is 100000014991. It is under the name of Cody Smith. Now my phone calls are not being answered or returned. I have contacted QVC and they are turning all of the cases people have been screwed out of over to their supervisor. And I have been emailing Danielle Ali from your company only to be ignored. I will be contacting the BBB to report this also!