Contact CaratLane: Find below customer care, phone details of CaratLane. Besides contacts, the page also offers information and links on CaratLane services. Reach the CaratLane customer care for queries on new or existing orders, payment, shipping, return, or cancellation.
CaratLane Head Office
CaratLane Trading Pvt Ltd
3rd Floor, Century Centre
No. 75, TTK Road, Gopalapuram
Chennai, Tamil Nadu 600018
CaratLane Customer Care
Phone: 1800-102-0103 (toll free)
Phone: 044-4293-5000
Email: [email protected]
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Track Order
To view or track your CaratLane order click here.
About Carat Lane
CaratLane.com is a leading online jewellery retailer that was launched in the year 2008. The e-commerce company has a network of over 4000 global vendors and serves customers in more than 150 cities and towns. CaratLane has the largest range of diamonds, with over 125,000 of every color and cut. All diamonds are certified by reputed laboratories such as GIA, HRD and IGI. And the gold coins come with BIS hallmarking.
CaratLane showcases a wide range of products that include solitaires, rings (casual, cocktail, men/women rings..), earrings (studs, drops, hoops & huggies, Italian Gold..), pendants, bangles, bracelets, chains, necklaces and gold coins. Products can be searched by price, metal color, purity, material, occasion, theme, and size. All the diamonds sold are certified “conflict free”. The company deals with some of best suppliers that guarantee quality and maintain highest standards.
Some of the collections found on CaratLane include Fleur, Traditions, Everyday Diva, B & W, Platinum, Gems of the Nizam, La Naturale, Mayur, Garden, Faith, Enigma and Italian.
Payment for purchases can be made by credit cards (Visa, MasterCard), debit cards, net banking, cheque/DD, cash on delivery or EMI. CaratLane offers free shipping on every order within India. Also, CaratLane offers a 30-day return policy. In addition, customers enjoy lifetime exchange for all products.
CaratLane insures all products that are shipped. In a first, CaratLane launched the Try-At-Home feature for buyers to choose up to five jewellery products to try at home for free. For queries reach CaratLane’s diamond consultants or customer care via chat, telephone or email.
Today I visited the ambience mall store, gurgaon. my experience was the worst experience I had in a store. People in the caratlane store were least bothered about the customer visiting. They were just focusing on online customer and were ignorant to customers visiting the store.
My bad experience didn’t end here I purchased a jewellery through debit card and I received success sms and email from my bank but I dont know what did the store executive did that transaction failed. I showed them all proof with bank sms and my statement but they just ignored and upfrontly refused to help. I spended almost one hour to resolve but executive with bad behaviour didn’t even help the customer. Eventually I called the bank to help.
This is the experience that ill share with my friends and in social media that how bad is caratlane store.
Having good products is not enough you need to have trained professionals to deal with customers.
Looking forward for reply.