Contact Boston Metro: Find below customer service details of Boston Metro, including phone and email. Besides contact details, the page provides a brief overview of the subway and its services. Reach the Boston Metro customer service below for queries, complaints or feedback.
Head Office
MBTA
10 Park Plaza, Suite 3910
Boston, MA 02116
Customer Service
Phone: 617-222-3200
Phone: 1-800-392-6100
Phone: 888-844-0355 (Charlie Card)
Phone: 888-844-0353 (MBTA Pass Program)
Email: [email protected] (CharlieCard)
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About Boston Metro
The subway system in Boston is one of the oldest in the US. Built in the year 1897, the metro offers an easy alternative to commute within the city. The Boston metro is managed by the Metropolitan Boston Transit Authority (MBTA). Also known as ‘The T’, the metro operates 5 lines (the Red, Orange, Green, Silver and Blue Lines) and manages 51 stations.
The Boston subway is available from 5am to midnight 12am. The busiest stations consist of Harvard, South Station, Downtown Crossing, Park Street, North Station, Central Square, Back Bay, Kendall Square, Forest Hills, Davis Square, State Street, Malden Center, Haymarket, Charles MGH, Ruggles, Maverick, Sullivan Square, Alewife, Government Center, Porter Square, Ashmont and Quincy Center. Commuters can also use the metro to travel to and from Logan Airport terminals.
As for fares, you have single trip tickets, unlimited trip passes in 1-day, 7-day and monthly variants. The reloadable Charlie Card is an easy way to conveniently travel and enjoy great savings. You can manage your Charlie Card online and reload with tickets using major credit cards. Visit the website to access the Trip Planner, see schedule, view subway map, get fare information, among others. Tickets can be purchased at manned stations, at retail stores and ticket vending machines outside stations. For more information or queries on tickets, payment, refund, parking, lost and found items, or others, reach the Boston metro customer service.
