BMW India Contact: Find below customer care details of BMW in India, including phone and address. You can reach the below contacts for queries on BMW cars, prices, service center locations, latest models or other questions. Besides contact details the page also offers information and links on BMW services in India.
BMW India Head Office
BMW India
DLF Cyber City – Phase II
Building No. 8 – Tower B
7th Floor, Gurgaon 122002
Haryana, India
Phone: + 91 124 4566 600
BMW India Customer Service
Phone: 1 800 103 2211 (roadside assistance)
Email: [email protected]
BMW Regional Contacts
Ahmedabad: +91 79 2684 1231 (Parsoli Motors)
Mumbai: +91 22 66777777 (Navnit Motors)
Mumbai 2: +91 22 6714 5100 (Infinity Cars)
Bangalore: +91 80 2852 0060 (Navnit Motors)
Orissa: +91 97 484 00468 (OSL Prestige)
Kolkata: +91 33 2251 7010 (OSL Prestige)
Chennai: +91 44 4291 1111 (KUN Exclusive)
Hyderabad: +91 40 446 56565 (KUN Exclusive)
Delhi: +91 11 4309 0000 (Deutsche Motoren)
Pune: +91 20 26141555 (Bavaria Motors)
Kochi: +91 484 669 6666 (Platino Classic)
_____
About BMW India Pvt Ltd
BMW began operations in India in the year 2006. The German automobile manufacturer began with an investment of Rs 1.1 billion, and currently has a production plant in Chennai. Headquartered in Gurgaon, BMW currently employs 200 professionals, and provides indirect jobs to some 600 people across the country.
BMW, which is exclusively into the premium car segment, has dealers in all metropolitan cities across the country, including Delhi, Mumbai, Chandigarh, Bangalore, Hyderabad, Ahmedabad, Kochi and Chennai. The company’s BMW 3 Series and BMW 5 Series are produced at the BMW plant in Chennai.
As in other parts of the world, BMW Financial Services in India currently offers insurance solutions to its customers through its cooperation partners. BMW Financial Services was established in 1993 and presently has subsidiaries in 31 countries
BMW models in India include BMW 3 Series (Sedan, Convertible), BMW 5 Series (Sedan), GT (BMW Gran Turismo), BMW 6 Series (Convertible, Coupe), BMW 7 Series (Sedan, High Security 7 Series), BMW X1 Series, BMW X3 Series, BMW X5, BMW X6, BMW Z4 Roadster and BMW M (M3 Coupe, M3 Convertible, M5 Sedan).
Have purchased a new BMW X1 in April 2017. On 30th August, 3 tyres gave way at Vashi, New Mumbai, in a span of 20 minutes. All showed signs of external cracks/cuts on the sidewalls. These are supposed to be run flat tyres, with strengthened side walls. Paid the insurance amount of Rs. 33,000 to get the three replaced. BMW/Pirelli refused to accept any liability. Got my car back after 6 days in the workshop. Three days after return, on a trip from Bandra West to East, 3 Kms. the fourth tyre also gave way. Again side wall crack.
BMW/Pirelli again refuses to accept liability.
Anyone wishing to buy a BMW should insist on tyre warranty or choose another car.
Dear Shikha,
Thanks for your mail.
Am not at all satisfied with the servicing of the car at your workshop. I was supposed to be attended by Mr Harshit, but he was not available when I brought in the car. I explained the jobs / service required to another person who was filling-in for him.
Later when I came in to pick up my car, Mr Harshit was there to meet me, but he never bothered to show me the car, or the repairs undertaken on it. All he did was get the invoice made and take the payment. There was no effort to show me my car, or the job done on it. As soon as the payment was made, Mr Harshit left the scene. He was no more there and again some other person, filling up for him handed me the car. Even he (the substitute guy) did not bother to go thru the jobs undertaken on the car that I had paid for. He also left me in a hurry.
As i drove out of the showroom gate, I noticed that the car display was showing “Battery drainage” on the screen. I drove back home as the car was already out of the service station and nobody seemed to be taking any interest in servicing in any case. The entire stress was on collecting the invoice bill amount. I wonder, why this battery drainage problem was not addressed when the car was with the workshop for good two days. I was never told about it before or after the service. It sure feels bad that you pay approx Rs. 46,000 for the service of your vehicle and still come back home with a fault in the car. This is surely not BMW standard service !!
Pls take it up very seriously with your service team. Am also forwarding this email to BMW India for their feedback.
Regards
Vivek Pawha
NOVA INTERNATIONAL
Dear sir / ma’am,
I am using BMW 3 series 320d Luxury Line
Ch no : WBA3F370505A35705,
En no : 0073Y025
I bought this car on 1st feb 2016. This mail is to inform you about the problems that i am facing due to complete disregard of your BMW service centre for customers. They have been harassing me for petty and small reasons.
This not only wastes time and money but also unnecessary energy is to be put in.
Windscreen of my car got broken 1 week after i bought the car for which i kept the car at your service centre of Parsoli Motors in Ahmedabad for repair. Your company claims that you provide quick and quality service for any repairs. However, for such a small job the service centre told me that i would have to pay money for the job even after having comprehensive 0 dep insurance of Bajaj Alliance General Ins. Ltd. After detailed discussion with the service centre and speaking with insurance company surveyor they agreed upon doing the job and insurance was passed. This procedure took 26 DAYS, till which time my car was kept lying idle at the workshop.
Your service was not only slow and annoying but also troublesome and unsupportive. On 22nd june 2016, my wind screen broke again and same scenario is repeated. My car is at the workshop since past 21 days and nobody is ready to respond.
You claim that you use high technology glass with high quality and give prompt service for any problem. Yet i fail to understand how such strong glass breaks by itself and nobody is ready to answer. The service centre is saying that the glass broke because of viper blade. And due to this the insurance co. will not pass the claim for this matter and i have to bear all the expense. If so is the case what is BMW’s responsibility if the glass breaks in any hazardous situation and we are hurt. What is our safety with your car?
I urge you to look into this matter most urgent and take necessary action and revert as soon as possible. Company should take full responsibility and give me my car back after doing all needful repairs as you claim on your website and while selling the car that you repair the car free of charge if glass is broken and comprehensive insurance is taken. You also state on your website that sate-of-art technology and specially developed materials guarantee optimum result and maximise safety. Please help me feel that is really true.
Hope to receive a prompt reply
Regards
Aanchal
Dear BMW India,
The issue I’m facing with brand new 2015 BMW X5 delivered to me on 3rd April 2016, is that it doesn’t start anymore after 8 days and 500 kms on board. Your service engineer has figured out that it’s a faulty high pressure fuel pump (mounted near the engine) after the diagnosis. It was towed away on the 8th day !
I opted for this car because it is BMW and was supposedly sold to me at a pre-budget price. I had no doubt in my that it could be a faulty car sold to me at a discounted price, because it’s BMW.
I no longer would want to own this “faulty” vehicle from BMW with manufacturing defect, and drive it with a fear that it could break down any time on road.
Please organize for Total Refund with all the taxes and damages. I do not want to own a brand, with one of their highest ranked 2015 BMW x5 which can break down in 8 days with just over 500 kms on board, even before the tank is empty after first fuel fill.
You must be aware that global recalls by BMW for the faulty high pressure fuel pump have been recorded online. However, the same has not been rectified in the vehicle which was delivered to me.
Further to my discussion with the customer care Assistant Manager at BMW, one Mr.Rajeev, I would like inform you the following;
I would like to have total refund on the vehicle, as I’m no longer interested in owning a BMW after this incident.
Apart from the Total Fuel supply system which has been replaced on the brand new SUV as per the information provided by your service team, there are other issues like low mileage (7.3kmpl as against quoted 15kmpl) and fair amount of Turbo lag in the engine, discharging battery, which doesn’t happen with a new car in general, when I compare it with the new X5 parked at my residence in lieu.
I hereby confirm that I would not like take the delivery of the repaired vehicle under any circumstances.
The 6 year / Unlimited mileage (BSI + Repair) package to compensate for a vehicle with manufacturing defect doesn’t make any sense to me as the issues reported make it seem like your dealer has delivered an old car from the unsold inventory.
Please make sure that you confirm your plan of action on Monday, 18th April without fail, as I have my plan B ready to take on BMW if you do not consider this case seriously enough.
One aggravated client of 2015 BMW X5 with just 8 days ownership, with just around 500 kms on board.
SAIJU K V says:
Your comment is awaiting moderation.
May 30, 2014 at 10:02 am
Saiju Kanadi
7:14 AM (8 hours ago)
To BMW
The BMW India Aftersales Director,
I am from Kanadi Kavu Temple and belong to an extremely respected family in Thrissur District of Kerala. I would like to bring to your kind attention that, there was a very bad stink in the vehicle and the same had sent for servicing at your authorized servicing center namely PLATINO CLASSIC, Ernakulum. The service personnel of your Service Center stated that there is insect in the Air Conditioner and hence, stench in the vehicle.
The details of the vehicle are given as under:
Date of Purchase 06.09.2013
Model BMW 320 D
Win No. E992096
Vehicel No KL8 – BB – 8800
Tyre BRIDGESTONE
Dealer PLATINO CLASSIC, ERNAKULAM
As I have purchased a full package vehicle and while servicing they are charging extra for Water Servicing, Alignment etc. Normally the staff of your Service Center stating that this kind of work is not included in the Package. Hence, I am forced to do water services at various other best centers. Please note that there is an air-line crack in the tyre located under the Driver’s Seat and this case was brought to the notice of your Service Center during the time of first service of the vehicle and they stated that, the said matter will be looked-after later on and did nothing till date.
As far as the stench in the vehicle is concerned the Service Center charging extra money to clean the same. I am unable to understand, as I purchased a full package vehicle and why should they charge extra? Please confirm.
Also please note that, the respective Service Centers of various other modern vehicles in my possession are not charging anything extra for their services.
All are aware that, the BMW Car is the supreme one in all over the world and I am using the same with much respect.
In my view, there may be some manufacturing defect in the vehicle and would like to solicit your early action to replace the Air-Condition Set and also the tyre without any further delay please.
Also please note that, the vehicle has been parked in the parking place along with the latest Mercedes Benz and all other most modern vehicles I have in my possession. None of the other vehicle has such a bad stink, but, I just cannot understand and very much surprised to note that, how can it be take place in the much popular BMW Car.
Hope you understand the situation and kindly take immediate action at the earliest.
With warm regards,
Saiju K.V.
Kanadi House
KANADI KAVU
P.O. Kizhakkummuri
Peringottukara
Thrissur – 680571
Kerala, India
Mob: ****271444
Email: [email protected]
[email protected]
Visit: http://www.kanadikavu.com