Contact Bank Mandiri: Find below customer service details of Bank Mandiri, Indonesia, including phone and email. Besides contact details, the page also offers a brief overview of the bank. Reach the customer service below for queries, complaints or feedback.
Head Office
PT Bank Mandiri (Persero) Tbk
Plaza Mandiri
Jl. Jenderal Gatot Subroto Kav. 36-38
Jakarta 12190 Indonesia
Tel. 62-21 5265045
Customer Service
Phone: 14000
Phone: +62-21-52997777
Email: [email protected]
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About Bank Mandiri
Bank Mandiri is the largest bank in Indonesia, founded in the year 1998 and operated by the government. The bank was formed after the merger of four government banks that consisted of Bank Bumi Daya, Bank Dagang Negara, Bank Ekspor Impor and Bank Pembangunan Indonesia. Bank Mandiri is aiming to be one of the top financial institutions in ASEAN by end of 2020. As of 2016, Bank Mandiri operated 139 branch offices, 11 subsidiaries, 1,100+ sub-branch offices and more than 17,000 ATMs. It’s regional offices are spread across Sumatra, Jakarta, Jawa, Sulawesi, Maluku, Bali, Nusa Tenggara and Papua.
Headquartered at Jakarta, the bank’s products cover both wholesale and retail. The banking products and services include Savings, Credit, Credit Card, Trade Products, Wealth Management and Trade Finance Products. Popular savings products include Mandiri Savings, Mandiri Business Savings, Mandiri Savings Plans, among others. Under credit cards, you have Mandiri Visa Silver Card, Mandiri Visa Gold Card, Mandiri Visa Platinum Card, Corporate Card, Platinum Card, Visa Signature, Everyday Card and World Elite.
Consumer banking services also include current accounts, deposits, money transfer, prepaid cards and loans. Mandiri also has a range of products for commercial as well as corporate banking. If you need to locate a branch or ATM, you can simply the website where you can access Mandiri’s wide network. You can also apply loans or credit cards online.
For those who are always on the move, Mandiri’s internet banking and SMS banking is worth exploring. With internet banking you can view bank statements, transfer funds, pay electricity or credit card bills and apply for a loan or new card. For more information or queries on bank branches, ATMs, credit card payment, loans, or others, reach the Bank Mandiri customer service.
My wife and I both have a Mandiri Visa Platinum Card. We are extremely disappointed by the poor service we receive even though we are members of the Mandiri Visa Platinum Card for 8 years. In April 2017 we had to leave for Europe for a medical urgency. After returning in mid-April 2018 we noticed in June 2018 that we have NOT received our monthly statement nor any other for the following months. Before April 2017 we had received the monthly statements by mail without fail. We have complained at the mandiri prioritas office at the main Mandiri Bank Bali. In spite of promises to ensure that we get the monthly statements we still are waiting for them. Please advise what we have to do to get the monthly statements whereby we do not mind if they are sent by email. But we NEED these monthly statements for our own budgeting purposes and budget control. Thank you for your immediate attention and information.
On 2 occasions I have found $10,800 deposited to my checking account. I have no idea why??? The 5 Jul deposit was returned on 9 Jul—-on 31 Jul it was deposited again. Where is this coming from? Statement references Thermochem Indonesia and bank Mandiri. I have not had any business with anyone in Indonesia—–so, where is this $10,800 coming from?