Contact Alibaba: Find below customer service details of e-commerce giant Alibaba. Besides contact details, the page offers information on Alibaba’s products and services. Reach the Alibaba customer service for complaints, questions or feedback.
Alibaba Head Office
Alibaba (China) Co Ltd,
969 West Wen Yi Road,
Yu Hang District,
Hangzhou 311121, China
Phone: (+86) 571-8502-2088
Alibaba Customer Service
Phone:Â 4008-261-688 (for China Gold Suppliers)
Email: [email protected] (general)
Email:Â [email protected] (for Gold Suppliers)
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About Alibaba
Today, the name Alibaba is synonymous with wholesale trading, both buying and selling of products worldwide. With humble beginnings in the year 1999, the Chinese firm has grown to become one of the leading e-commerce companies in the world with over 45 million members.
The wholesale model being one of the chief offering, Alibaba today has hundreds of millions of products covering a wide range of categories. Catering to over 190 countries, Alibaba is free for registration and allows buyers and sellers to connect with each other, whether it is for product enquiry, price negotiation, shipping or others.
Some of the categories that has products listed include, Agriculture, Apparel, Automobiles, Transportation, Shoes, Computer Hardware & Software, Home Appliances, Electrical Equipments, Sports, Toys, Beauty & Personal Care, Furniture, Tools, Hardware, among others.
On the Alibaba website, one can narrow search results by type, source, and even location. Clicking on any of the results, a visitor is welcome with pictures relevant to the product, with details of product, warranty, payment terms, packaging, delivery and even sizes. If you are serious about the product listed, you can even reach the supplier directly on the page.
For buyers, Alibaba offers specialised trade services such as Business Identity, Trade Assurance, Secure Payment, e-Credit Line and Inspection Service. Suppliers can choose from free membership and gold supplier membership. The latter provide privileges such as product showcases, verified icon, customized website, among others.
One of the key offerings of Alibaba is its Inspection Service which allows you to find an inspector who will visit the manufacturing facility anywhere in China and make reports, including pictures, to ensure quality products are delivered.
Logistics is another important factor for wholesale trading. Leave your worries to Alibaba Logistics which covers sample/trial orders and even small to large quantities. Did we mention the payment aspect? You can do a Bank Transfer (T/T) or use your Visa or MasterCard. Even Western Union is accepted.
If you are yet to try Alibaba, this is your time to explore wholesale trading. Visit the website and register for free. If you have concerns with regard to your payment, refund, cancellation, shipping, order quantity or the vendor itself, leave your complaints and feeback with the friendly customer service desk of Alibaba. Feel free to drop a mail or a support ticket to get faster responses. If you hail from Indonesia, Spain, Brazil, Germany, France, Turkey or Italy, Alibaba has an exclusive website catering the local populace. Happy shopping.
Can you please advise me about Aliexpress. I bought batteries from them for a lot of money. The batteries did not arrive, AliExpress does not communicate with the seller. Will I have to take the matter to the authorities?
Dear Sirs,
please unlock my account urgently.
Last week I registered my account on Alibaba. It worked but during this weekend I used my laptop athome and of course I visited my new Alibaba account.
On Monday I tried to read our suppliers` emails through Alibaba and found that I cannot use it. Can you help me, please?
The below information appeared:
We have noticed an unusual activity in your account. This might be because you tried to sign in from another location or device.
To protect your account we have temporarily locked it. To regain access, please proceed with the below verification process.
If you experience any problems, please contact customer service.
Regards,
Aga
Dear Sir/Madam,
I would like to inform you that I have contacted Aliexpress via e-mail ([email protected]) several times, but unfortunately I haven’t received any answer yet. It is an important and urgent IPR issue. Could you please help me by telling who I can turn to with my request?
Thank you, for your help.
Best Regards:
ORSO s.r.o.
I feel I have been scammed by Shandong Utlet New Materials Co., Ltd.
I bought 120 pieces of PVC from them after going through a negotiation period and everything was confirmed. Because I have used Alibaba so much I asked if I could run the deal through Alibaba to pay with my VISA which happened. After I paid you, Shandong Utlet said they had made a mistake and could not provide 12 foot long PVC. They said to cancel the order on their website but I cannot find it on their website, but the VISA purchase was made through Alibaba.com.
So I think you should refund me my $1,071.15 and get yours back from Shandong Utlet