Contact Malaysia Airlines: Find below customer service details of Malaysia Airlines, including phone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Malaysia Airlines. Besides contact details the page also offers information and links on services of Malaysia Airlines.

Malaysia Airlines Customer Care
Within Malaysia  – 1 300 88 3000
Outside Malaysia – +603 7843 3000

Malaysia Airlines Head Office
Malaysia Airlines
Ground Floor, Admin Building 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
47200 Subang
Selangor Darul Ehsan
Malaysia

Malaysia Airlines Reservation
+1 800 5529 264 (USA)
+971 4 3970250 (UAE)
+91 11 4151 2101 / 2121 (India)
+44 (0) 871 4239 090 (UK)
+65 6336 6777 (Singapore)
+0892 35 08 10 (France)
+66 2 2630 565-71 (Thailand)
+94 11 2251 600 (Sri Lanka)
+966 3 8091 089 (Saudi Arabia)
+49 69 1387 1910 (Germany)

Enrich & GRADS (frequent flier program)
1 300 88 3000 (within Malaysia)
+603 7843 3000 (outside Malaysia)
Email – [email protected]

Enrich Customer Service Centre
Unit DH6 Departure Hall
Kuala Lumpur City Air Terminal (KLCAT)
Kuala Lumpur Sentral Station
50470 Kuala Lumpur
Malaysia

Baggage Help
Central Baggage Tracing Office
Malaysia Airlines
Level 3, Main Terminal Building
Kuala Lumpur International Airport
64000 Sepang
Selangor, Malaysia

Tel: +603 8776 3747
Fax: +603 8787 4670
Email: [email protected]

Malaysian Airlines Cargo (MASkargo)
Malaysia Airlines Cargo Sdn. Bhd.
1M, Zone C, Advanced Cargo Centre
KLIA Free Commercial Zone, Southern Support Zone
Kuala Lumpur International Airport
64000 Sepang
Selangor, Malaysia

Telephone: 603-8777 1762
Fax: 603-8783 3078 / 8783 3031
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Flight Status
To check Malaysia Airlines flight status online click here

Flight Schedule
To check flight schedule online click here

Check-In
You can check-in online, through mobile or from Airport kiosks. You can only check-in online 48 hours up to 90 minutes before departure. To check-in online right now click here. To check-in through mobile visit flymas.mobi on your mobile phone. You will receive your boarding pass via SMS and email.

Baggage Information
Checked Baggage: First Class passengers can carry upto 40 kg while Business Class passengers can carry 30kg and Economy Class passengers 20kg. If flying to North and South Americas, Economy Class passengers can carry upto 23 kg and Business Class passengers upto 32kg.

Hand Baggage: Business Class passengers can carry two pieces with weight upto 5kg each. Economy Class passengers can carry one piece upto 5 kg weight.

Track Lost Baggage
To trace your lost baggage click here

Enrich
Enrich is Malaysia Airlines’ frequent flier program. You can earn miles every time you fly with Malaysia Airlines or its partner airlines. You can also accrue miles on hotel booking, renting car, shopping and much more. Enrich has four tier levels: Blue, Silver, Gold and Platinum. To join Enrich right now click here

Malaysia Airlines Destinations
Malaysia Airlines flies to Perth, Adelaide, Melbourne, Sydney, Brisbane, Auckland, Bali, Denpasar, Jakarta, Kuching, Tawau, Kota Kinabalu, Medan, Singapore, Kuala Lumpur, Phuket, Ho Chi Minh City, Manila, Bangkok, Yangon, Phuket, Hanoi, Taipei, Shanghai, Seoul, Dhaka, Hyderabad, Chennai, Colombo, Male, Bengaluru, Mumbai, Karachi, Delhi, Jeddah, Dubai, Doha, Bahrain, Cairo, Johannesburg, Cape Town, Tashkent, Istanbul, Rome, Frankfurt, Copenhagen, Stockholm, Paris, Manchester, Belfast, Dublin, Oslo, Buenos Aires, Cape Town, Los Angeles and more.

About Malaysia Airlines
malaysia-airlines-pictureMalaysia Airlines was established in the year 1947 and was then known as Malayan Airways. The airline, as the national carrier of Malaysia, has its main hubs at Kuala Lumpur International Airport and Kota Kinabalu International Airport. Currently, Malaysia Airlines flies around 50,000 passengers daily to some 100 destinations worldwide.

Malaysia Airlines is one of seven airlines to be ranked as a five star airline by Skytrax. For over three times Skytrax awarded Malaysia Airlines with ‘World’s Best Cabin Crew’. It also won ‘World’s Best Economy Class Award’ and ‘Staff Service Excellence for Asia Award’ in 2010. In addition to the Skytrax awards, Malaysia Airlines was awarded ‘Asia’s Leading Airline’ and ‘World’s Leading Airline to Asia’ by World Travel Awards. Malaysia Airlines’ subsidiaries include Firefly and MASwings.

This article has 88 comments

  1. sayed thaha Reply

    I had patronised Malaysian Airlines for the last few years and had travelled on your carrier many times.

    I was very much disappointed, distressed, depressed and annoyed on the last 4th of March when I was travelling from KUL TO SIN, Since I had to attend an important meeting at Singapore I had booked a ticket as usual on my preferred airlines MH 5485 which was leaving at 10.15 in the morning with booking Ref UZDDRM.

    I was utterly shocked when I reached the Airport and when the Airport Staff informed me that the scheduled flight was cancelled. The airport staffs were not at all cooperative as they informed me that I have to take the next flight. But I have to take the next flight with additional payment.

    I was very much annoyed the way the staff had replied. Firstly all my meeting plans were disturbed. Secondly I being a stranded passenger because of your flight cancellation, I am being asked to pay more to get accommodated on next flight. I don’t understand the logic at all, when all the flights are cancelled and it’s your responsibility to accommodate me on any carrier available at that time or to put me on your next immediate MH flight in any class available.

    Are your staffs not trained on Flight cancellation procedures? Please let me know why should I pay superfluous additional amount of rupees 7000 INR & more to travel on your next flight MH 627 on same date?

  2. Louise Whitehall Reply

    On Wednesday 06 February we took MH03 Business Class from Heathrow travelling to Phuket via Kuala Lumpur. The lounge at Heathrow was ideal as was the KL one on the connecting flight to Phuket.

    However, coming back to UK was a totally different story. The lounge at Phuket was dark and cramped and the food, such as it was, inedible; the majority of it looked as though it had been there from the day before. The staff could not have been more disinterested. There were no alcoholic drinks except for beer. We did think KL will be an improvement; that was another misconception. The lounge we waited in before our flight MH02 to Heathrow was dark, dingy, did not look particularly clean and with awful plastic seating. The food was no improvement on Phuket, although we did manage to source a glass of wine from one of the staff.

    The public pay quite considerable sums of money for a Business Class seat and do expect the lounges to be comfortable and somewhere they can relax before a flight. Outward fine, inbound shameful.

  3. Santokh Singh Bhullar Reply

    Name: Bhullar /Santokh Singh Mr

    I travelled to Malaysian Airlines with my wife on 13th November 2017 to Kuala Lumpur on MH 0003 departing at 10 am from Heathrow airport.

    1 / I had prior to my travel booked and paid for the exit seat on 09/09/2017 and was given seat number 42A 42B. However on arrival at check in at the airport I was not given the seat and was informed it was already taken up but given another exit seat 73J and 73H. This I felt was most unsatisfactory, unethical and unprofessional as booking and paying for the seat becomes invalid.

    2/ The seat given to me 73H – the entertainment radio. movies and all the announcement did not work for the whole journey. Imagine sitting in the plane for13 hours without any form of entertainment is hell of a journey with stress and being very uncomfortable of passing the time considering I am a very bad traveller. In all my life travelling that was most painful and hell of a journey and this was most unsatisfactory as I had travelled in all my life on Malaysian Airlines. I was given another seat but it was not an exit seat and I did not take the offer because I have paid for this service and have not received the correct service. I would like you to look at this matter and look forward for a recourse / compensation. thank you

  4. Lihini Reply

    Re : Grossly unprofessional behavior of a Cabin Crew Member

    I flew with Malaysian Airlines from Bali to Kuala Lumpur in my vacation, a choice I greatly regret today.
    For starters, I was NOT provided with a hotel despite an exhausting transit of 15 hours. A basic courtesy every other airline in the world provides, except yours

    But the biggest incident happened on the way back. I upgraded my ticket to business class while in Bali. And even though the flight to Kuala Lumpur got delayed for an hour, I wasnt informed.
    While on the flight, I cordially requested your Cabin Crew Member Ms.Loke Siew Cheng to take my picture, an endeavor that might cost three seconds most. But the lady was apparently too busy for that.

    When I told another crew member she was really good mannered and apologized on behalf of Ms.Loke. But get this. Far from being apologetic, Ms.Loke went onto argue with me about how it wasnt her job to take selfies.
    Dear Sir/Madam, I have flied for twelve years. I KNOW It’s not the duty of an air hostess to take selfies of passengers. But I also believe there’s such thing as courtesy, something your employees apparently lack!!
    Oh, and if you have any doubt about professionalism of the employee in question, she dared me to complain to anybody, and POSITIVELY OMITTED ME FROM BED SERVICE!!

    Like I said before, I have flied for 12 years, and have used over 10 different airlines. This was the first time I stumbled upon Cabin Crew with such horrible work ethics.
    And make no mistake about this. We all know Malaysian Airlines dont have an excellent safety record either. We still hear the cries of those onboard MH370 from ocean depth. May their souls find peace!!

    Remember , I chose Malaysian Airlines despite such horrible safety records, because I had the slightest belief in your hospitality. But looking back, it seems that had been wishful thinking. Please be ashamed of yourselves and shut down your airline. Whether you do so or not, neither me, nor any of my friends or family will ever fly Malaysian again!!

    Regards -Lihini

  5. Akiko Poh Reply

    Dear Malaysia Airlines,

    I was on MH53, 3/Jan from Osaka – KL – Singapore.
    As Flight was delayed, I could not catch my connecting flight back to Singapore.
    Though Hotel was given the night, I have to take leave on following day (absent from work) nd also fresh food items were spoiled.
    I’d like to check how can you compensate these inconveniences caused by you.

    I’ve been trying to file this with your “Contact Us” web, but could not do so.
    Thus, I’m writing here. If this is not correct dept, kindly forward this to respective dept, thank you.

  6. Samin Reply

    I had a 15 hour transit in Kuala Lumpur on my way from Sydney to Dhaka. I was supposed to get a hotel voucher but didn’t at Sydney airport and was told when I asked about it to get it from Malaysia airlines desk at Kuala Lumpur. I reached there before 4 am and was told at Kuala Lumpur that the Malaysia airlines desk does not open until 6.30 am. It was unbelievable that I was expected to wait in the airport in the middle of the night by myself with no hotel voucher.

    On my way back, I booked an emergency exit seat and when I did online check in the seat was still ok. After getting to the airport, the Malaysia airline staff in Dhaka airport gave me the wrong seat on my boarding pass. After I realised it and gave it back to them, they fixed it. No explanation, no apology. I’m assuming they were trying to save it for someone else.

    Then at Kuala Lumpur when boarding, I was told the scanning machine for the boarding pass was saying it couldn’t give me the emergency exit seat. I asked the reason and staff said that the Dhaka airport Malaysia airlines staff must have thought I couldn’t speak English, which was clearly untrue. I finally got it sorted and got the seat I originally picked. Once again, I’m assuming Malaysia Airlines staff try to save it for others, maybe even unsuspecting customers who will pay a higher price for it. Very unprofessional behavior by Malaysia Airlines.

  7. Chong Reply

    It was such a terrible travel experience with the Malaysia Airlines. The scheduled flight was delayed for few hours and also until now I did not get any update on the status for my lost/ delay baggage.

    Again, Malaysia Airlines, if you really care about your passenger such as me, please respond to my case asap. I am awaiting for your prompt response.

  8. Law Hui Wha Reply

    Will MAS revert to using a bigger aircraft for tHe route between KL to PERTH ? Lately a Boeing 737 has been used for that route;I find this small aircraft is not comfortable n boumpy and the business class seat can’t compare with the air bus 330 at all: I am a frequent flyer and hear a lot of complaints about this isssue.

  9. Vikal Jain Reply

    I have booked two tickets from Bangalore to Guangzhou and return from Hong Kong to Bangalore on 28Jan 2017.
    I had to cancel the tickets due to some personal reasons and I gave my request before 30 days of the departure.

    Out of the total amount of Rs.65952-00 I only got the refund of Rs.23787-00. Despite several calls and mails they do not respond as why so much amount was deducted.

    Still waiting for their response. If do not get any response will approach consumer court.
    My ticket nos.2441002946 & 2441002948 in the name of Jain/Babita Mrs. and Jain/Vikal Mr. from Bangalore to Guangzhou and return from Hong Kong to Bangalore.

  10. Abhishek Jain Reply

    I have recently travelled from Singapore Delhi (via Kuala Lumpur) on 12th Oct, 2017. My flight was delayed by around 2hrs because which I have missed my connecting Train from Delhi to Agra (2 tickets). While coming back from Delhi to Singapore(via Kuala Lumpur) on 22nd Oct, 2017 one my check in luggage was not available on designated belt, no one from airlines tried to contact me to inform me that one of the my check in luggage is still lying in Kuala Lumpur airport for whatever reason. After lodging complaint at Singapore airport I got to know from dnata services that might be my luggage is still in KL but they can’t confirm anything. I didn’t receive any communication from Dnata services or Malaysia Airlines for more then 24 hrs after that I myself tried calling them asking for my luggage. I got my luggage on 24th Oct around 5:00 pm (almost after 31hrs) that too in full damaged condition. Literally my fibre suitcase is in pieces. I have sent an email to [email protected] also informed them on twitter and facebook page on 25th Oct, 2017 morning around 9 am, it’s been more then 30 hours but no one from your side has responded. Really Bad and Pathetic.

  11. Roweena Hawkins Reply

    I have been reading the various complaints from passengers and it appears that Malaysian Airlines DOES NOT EVEN HAVE THE COURTESY TO RESPOND to most, if not all of the complainants. To this end, I wonder whether my complaint will receive the blindest bit of attention.

    I am a disabled passenger. I was returning from Hong Kong on MH 073 on Business Class on October 20, 2017 travelling with my OWN WHEELCHAIR. Upon embarking the flight, and all in good time I hasten to add, my own wheelchair was supposed to have been loaded to the aircraft cargo hold from the aircraft door. It was not. Neither I nor the crew on board were aware of this anomaly after take-off. Upon arriving at KLIA the ground handlers could not locate my wheelchair from the cargo hold!! I waited on board the aircraft for more than one hour – without the comfort of air conditioning as the Captain had switched off the air-con system upon disembarkation. The In-flight Manager Mr. Yusof Harun tried to locate my wheelchair via the MAS Ground handlers without success. After an hour and given that the rest of the in-flight crew were unable to leave the aircraft without the In-flight Manager and, as long as I, an arriving passenger, was still seated on board in my Seat 2K, one stewardess came forward and told me that my wheelchair had been sent to the luggage carousel and that I should disembark from the aircraft first, using the unsatisfactory KLIA airport wheelchair, which was too small for me. This was evidently a ruse so as to get me off the aircraft so that the inflight crew could go home!! I believe it was well known at this time that my wheelchair had not been loaded on to the aircraft and was arriving on another later flight, through a Dragon Air carrier!! Mr. Yusof Harun would have been told of this by one of the MAS ground handlers but he did not relay this message to me.
    I was a Business Class passenger. My own wheelchair was tagged with the label stating that it should receive Special Delivery to be delivered at the aircraft.
    I demand to know why this was not done.
    I waited at the luggage carousel for one hour and there was no sign of the wheelchair. Obviously not – as it was arriving on another carrier’s flight.
    The Supervisor at the MAS Luggage Reporting Centre, one Mr. Harith wearing a yellow-ochre coloured jacket is an imbecile. He was unable to do a simple procedure like making a Report and in his stupidity, he jammed up the computer reporting System, but not before advising me that my wheelchair was arriving on a Dragon Air Flight ETA 1955 hours.
    My wheelchair finally arrived on the Dragon Air flight at 2115 hours, whereupon I was stuck at KLIA from 1845 hours when MH 073 landed, until 2115 hours.
    This is an appalling level of service, gross incompetence and a behavioural pattern without demonstrating the slightest shred of accountability from MAS staff and crew.
    I wonder whether the Customer Care personnel would have the courtesy let alone guts, to reply to this complaint.

  12. Neil hogv Reply

    I travelled with your Airline for the first time from Adelaide to Phuket via KL IA.
    As it was my first experience with you I was somewhat excited as I had been told by friends that as a company you had somewhat of a bad rep but they advised that you were taking steps to improve.
    I went on line and found that you offered an upgrade programme which I thought was a great idea to give customers the chance to experience business class with a view to generating more business for your company, I must add that I was unsuccessful both times but that’s ok.
    I have recently been diagnosed as type 2 diabetes so about 2 weeks before travelling I called your call centre in Malaysia to request changes to my meals on board, I was placed on hold in a queue for about 35 minutes and was answered by a member of staff who assured me that he would arrange a change of meals for me.
    I checked in at Adelaide airport and was given seats 24, two together so I thought great stuff.
    I boarded the aircraft and although they looked a little dated it was clean with good seats and ample legroom.
    Unfortunately thats where my compliments cease, When the meal service commenced they dished out meals to passengers on the list for special dietary requirements and I wasn’t on it, I asked what was on the menu and was told either chicken curry with rice or eggs with hash browns. I thought great I will just have the curry, by the time the cart got to me they had ran out of the curry and I was offered without apology I might add the eggs. I spoke with the flight attendant and explained again about my diabetes and it was like talking to a wall, no understanding whatsoever. I ate the eggs and went hungry.
    Another 4 hours into the flight we were advised that a meal service would commence shortly, great I thought hoping to get a good meal, as the trolley arrived I was offered chicken pizza or vegetarian pizza, we’ll I was lost for words that a service crew knew what had happened with my diet request and then offered me 2 choices of things I struggle to eat.
    I declined and went hungry.
    Before my return journey I emailed malaysian airlines and requested special dietary requirements, I sent the email within the company timescales and because the airline didn’t read the email for about 6 hours my request was rejected ( I might add that I was holidaying in Thailand so I was the same timezone as the company)
    I arrived for my flight home from Thailand and was 5th in the queue, I approached the check in desk and was given seat number 42 on the final leg of my journey, I have heard bad reports of this seat and requested a change, I was told no as all seats were booked.
    Again I boarded the aircraft and spoke with the flight attendant about the seat and the possibility of a meal suitable for diabetics I was met with total resistance and no empathy whatsoever.
    I travelled home to Australia thinking wow how is this airline still in business.
    I have trailed with Singapore Airlines, Emirates and Virgin Atlantic who are all without doubt head and shoulders above your company.
    I have taken the time to write on this page, not in the hope of an apology but hoping that I can advise other customers to use other airlines because my experience with your company has been the worst customer experience I have had.

    Kind Regards
    Neil Hogg
    Adelaide
    South Australia

  13. Andrew Woodward Reply

    I’ve just completed my 3rd trip in two months on Malaysia Airlines; what a disaster! More that RM2000 in unnecessary/hidden fees under BUSINESS & FULL FLEX tickets, 3 BUSINESS class flights with no in-flight entertainment, dreadful food, no wine or alcohol on international flights.

    Then we have the filthy, shabby aircraft, rude and uncooperative staff (1:07 minutes on the phone just to change a flight, 51 minutes on hold), and delays, delays, delays – which MH like to call ‘re-timings’.

    Then we have the new phone app, MH send you an email saying your flight is available for check-in, the app redirects you to a website with an impossibly small font – but it either tells you your flight isn’t eligible for on-line check-in or it can’t issue a boarding pass anyway. So what exactly is the point of this exercise when you still have to wait 20+ minutes to recheck-in at the airport?

    Thankfully we are relocating soon and we can hopefully avoid using this dreadful airline again. Having been flying regularly for 30 years, I am qualified enough to say that this has become the worst flag carrier on the planet.

    What an absolute disgrace.

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