Contact of Malaysia Airlines customer service


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Contact Malaysia Airlines: Find below customer service details of Malaysia Airlines, including phone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Malaysia Airlines. Besides contact details the page also offers information and links on services of Malaysia Airlines.

Malaysia Airlines Customer Care
Within Malaysia  – 1 300 88 3000
Outside Malaysia – +603 7843 3000

Malaysia Airlines Head Office
Malaysia Airlines
Ground Floor, Admin Building 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
47200 Subang
Selangor Darul Ehsan
Malaysia

Malaysia Airlines Reservation
+1 800 5529 264 (USA)
+971 4 3970250 (UAE)
+91 11 4151 2101 / 2121 (India)
+44 (0) 871 4239 090 (UK)
+65 6336 6777 (Singapore)
+0892 35 08 10 (France)
+66 2 2630 565-71 (Thailand)
+94 11 2251 600 (Sri Lanka)
+966 3 8091 089 (Saudi Arabia)
+49 69 1387 1910 (Germany)

Enrich & GRADS (frequent flier program)
1 300 88 3000 (within Malaysia)
+603 7843 3000 (outside Malaysia)
Email – enrich@malaysiaairlines.com

Enrich Customer Service Centre
Unit DH6 Departure Hall
Kuala Lumpur City Air Terminal (KLCAT)
Kuala Lumpur Sentral Station
50470 Kuala Lumpur
Malaysia

Baggage Help
Central Baggage Tracing Office
Malaysia Airlines
Level 3, Main Terminal Building
Kuala Lumpur International Airport
64000 Sepang
Selangor, Malaysia

Tel: +603 8776 3747
Fax: +603 8787 4670
Email: mhlbag@malaysiaairlines.com

Malaysian Airlines Cargo (MASkargo)
Malaysia Airlines Cargo Sdn. Bhd.
1M, Zone C, Advanced Cargo Centre
KLIA Free Commercial Zone, Southern Support Zone
Kuala Lumpur International Airport
64000 Sepang
Selangor, Malaysia

Telephone: 603-8777 1762
Fax: 603-8783 3078 / 8783 3031
______

Flight Status
To check Malaysia Airlines flight status online click here

Flight Schedule
To check flight schedule online click here

Check-In
You can check-in online, through mobile or from Airport kiosks. You can only check-in online 48 hours up to 90 minutes before departure. To check-in online right now click here. To check-in through mobile visit flymas.mobi on your mobile phone. You will receive your boarding pass via SMS and email.

Baggage Information
Checked Baggage: First Class passengers can carry upto 40 kg while Business Class passengers can carry 30kg and Economy Class passengers 20kg. If flying to North and South Americas, Economy Class passengers can carry upto 23 kg and Business Class passengers upto 32kg.

Hand Baggage: Business Class passengers can carry two pieces with weight upto 5kg each. Economy Class passengers can carry one piece upto 5 kg weight.

Track Lost Baggage
To trace your lost baggage click here

Enrich
Enrich is Malaysia Airlines’ frequent flier program. You can earn miles every time you fly with Malaysia Airlines or its partner airlines. You can also accrue miles on hotel booking, renting car, shopping and much more. Enrich has four tier levels: Blue, Silver, Gold and Platinum. To join Enrich right now click here

Malaysia Airlines Destinations
Malaysia Airlines flies to Perth, Adelaide, Melbourne, Sydney, Brisbane, Auckland, Bali, Denpasar, Jakarta, Kuching, Tawau, Kota Kinabalu, Medan, Singapore, Kuala Lumpur, Phuket, Ho Chi Minh City, Manila, Bangkok, Yangon, Phuket, Hanoi, Taipei, Shanghai, Seoul, Dhaka, Hyderabad, Chennai, Colombo, Male, Bengaluru, Mumbai, Karachi, Delhi, Jeddah, Dubai, Doha, Bahrain, Cairo, Johannesburg, Cape Town, Tashkent, Istanbul, Rome, Frankfurt, Copenhagen, Stockholm, Paris, Manchester, Belfast, Dublin, Oslo, Buenos Aires, Cape Town, Los Angeles and more.

About Malaysia Airlines
malaysia-airlines-pictureMalaysia Airlines was established in the year 1947 and was then known as Malayan Airways. The airline, as the national carrier of Malaysia, has its main hubs at Kuala Lumpur International Airport and Kota Kinabalu International Airport. Currently, Malaysia Airlines flies around 50,000 passengers daily to some 100 destinations worldwide.

Malaysia Airlines is one of seven airlines to be ranked as a five star airline by Skytrax. For over three times Skytrax awarded Malaysia Airlines with ‘World’s Best Cabin Crew’. It also won ‘World’s Best Economy Class Award’ and ‘Staff Service Excellence for Asia Award’ in 2010. In addition to the Skytrax awards, Malaysia Airlines was awarded ‘Asia’s Leading Airline’ and ‘World’s Leading Airline to Asia’ by World Travel Awards. Malaysia Airlines’ subsidiaries include Firefly and MASwings.

Contact of Malaysia Airlines customer service, 4.0 out of 10 based on 22 ratings

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37 Responses to “Contact of Malaysia Airlines customer service”

  • Jeffrey Tan says:

    i call 1 300 88 3000 to cancel my booking. and i was told i must go personnaly to ticketing counter at KLIA or KL central. this is really unbelievable, you can book online, but noway to cancel or change online. really terrible…………………

  • ching says:

    Malaysia airlines is very poor in responding any queries. Since beginning of December I had cancelled and requested for refund for my mum’s ticket due to health reason but until to date there is no action. After waited for more than 4 months I’d decided to call the toll free number and yet the customer service said that I need to call the local brunch. Well, the number that she given to me doesn’t exist. So, I went to the ticketing office not once but twice. The guy called Mohd Yubu promised that the account department will reimburse the money into my credit card though my claim has not been submitted to the second account department but it has been 3 weeks nothing has been done. I wonder where is my money gone to? I’m not happy with their service at all and I doubt I will us Malaysia airline at all unless necessary. PLEASE GIVE BACK MY MONEY!

  • ujang says:

    Malaysia Airlines has very poor customer support. I have been trying to call them from weeks before until now but no one responds..I also sent an email to them for many times but still no response. I just want to confirm about the baggage policy.

  • faruzrahidzah says:

    I flew from KLIA to KKIA this morning. After queuing a few minutes to drop my luggage, i regretted the unprofessional attitude of MAS staff at B7 counter around 7.15-7.45am. I never expected MAS staff to behave rudely because i brought a big box. The box is just 18.8kg. Yes my luggage was overweight but i paid for it.

  • Amila says:

    Bad show, Poor Inflight service. 7th Dec2012( CMB/KUL) KUL/BNE. 34HK Asked for a tissue F/S Mubarak says I don’t have ,Purser apologizes.29th DEC 2012 BNE/KUL(KUL/CMB). EX BNE (34AC) Beverages served only with Refreshments Stewardess serves second cup the Steward say in front of me to the stewardess ” enough is enough there is a limit you go and do your work’ No Hot Bev with breakfast, reason seat belt sign on.for almost six long hours. This is a famous story all the time with MH. No bad weather on sight, It was well observed that the crew wants to finish off and get behind curtains in the galley. very poor body language by crew , Customer service nil, This is not the first time I have experienced this famous story, seat belt sign on . I will try my best not to fly MH.as I have felt ill treat on all sectors after paying hard earn money. Crew makes you feel like the passenger is below them and a non entity in the aircraft. good luck.

  • abdullah says:

    I want to make amends to my ticket through internet. I had wrongly typed the date and time for my flight. I tried to send email to resvns@malaysiaairline.com, but dint work.

  • Peter says:

    I have flown with Malaysian Airlines many times before and always with a smile on my face. Your companys service is second to none.
    However, this last time was a total disaster for me and my family as my son was not permitted to board your flight MH0017 to KUL because as we were told he traveled on an emergency passport issued by the Swedish Customs Authority, a fact I find quite horrible.
    We were two families traveling together on two separate bookings and this incident meant that I and my son (14 yrs old) had to step aside in Amsterdam and the other family members continue to travel.
    Me and my son had to buy new expensive tickets with China airlines in order to continue travel.
    Your staff at the check in counter in Amsterdam said that she because of the temporary passport must CANCEL our whole trip?? Is that true??
    You must notify me about the status on my booking.

  • Sriram Arun says:

    I have booked my ticket from Los Angeles to Chennai round trip.

    This has two stops… One at Narita Tokyo and other at Kuala Lumpur .

    The stay at Narita will be for a night and its 14hrs. Should I get a transit visa from the embassy or its a on arrival visa.. If I decide to wait in the airport should I need to worry about the visa at Japan.. Please help me out on this issue…

  • Jaswinder Singh says:

    I travelled to Delhi using MH172 and landed on 27 August 2012. Unfortunately, one of my bags was misplaced by Malaysian Airline (Tag # 023763279). This bag was delivered at my place (Dhuri) on 28 August 2012. At the time of delivery I could only identify that my Sony Digital Camera (along with charger) was missing. I mentioned this fact on the delivery slip as well (scanned copy enclosed). Later, we noticed that two ladies handbags and three suits of my grand children were also missing. My camera worth A$350, Ladies bags worth A$45 and cloths worth A$125 have been stolen by some undisciplined staff of Malaysian Airline. My total loss stands at A$520 due the inappropriate handling of my luggage by some dishonest staff of the Malaysia Airline. I may be compensated for this unfortunate loss caused due to a theft that occurred in the compound of Malaysia Airline.

    This time, travelling with Malaysian Airline had been a bad experience. I need to travel back Brisbane next week and I am double minded about booking ticket with Malaysia Airline. I request for adequate compensation so that my confidence with the Airline is restored.

  • sheryn says:

    MAS online booking is not up-dated with booking to Kathmandu on 8 Jul (PR Campaign said 9 Jul), while I found it on other agent website like http://www.kayak.com is available.

    Thus, contacted MAS for booking on phone. The customer service then told the online one is not yet configured, and advised me to book via phone. The LOWEST price quoted was RM1,841. Believing it was the best price, I confirmed the booking.

    From 9-11 Jul, I checked Malaysia Airlines website booking online daily, but it was not put-up. On 12 Jul, website booking on with price quoted for my booking date as RM1,200. I feel very cheated, even if I cancel me booking and rebook, I still gain.

  • M N Gilmore says:

    I applied for a ticket refund on 3rd April 2012, and have heard nothing since it is now 5th July 2012, can somebody please advise me what is happening. This is a most unsatisfactory situation. I have attempted to phone the Malaysian Airlines Perth Australia office on 9236 7007 many many times for the last two days and the phone line in permanently engaged, I have emailed resvns@malaysiaairlines.com and have received no response either.

  • Alexis says:

    I accidentally left behind my camera on a flight from Bali to Penang, via Kuala Lumpur, on June 12. I have called several times and been given several different numbers to call trying to track it down. I think the camera fell out of my bag when I put it under the seat but nothing was turned in. It’s a 5 year old camera but the pictures on it are priceless and I’m still hoping to recover it.

  • Greevo says:

    Response from MAS below – I’ve never heard back. This is very poor service.

    Case Reference : GTS563-04/2012

    Thank you for reaching out to Malaysia Airlines and for taking the time and effort to write to us.

    Our goal is to respond to you within 3-14 business days. However, due to the complexity of certain situations, additional time may be required to respond.

    I have been assigned to attend to your email and will be responsible for providing a reply on behalf of Malaysia Airlines. If you have further enquiries and would like to know the status of your feedback, please send your email to maureen@malaysiaairlines.com.

  • Elly Clarke says:

    I flew on MH714 from Bali to KL ont he 14th May 2012, and sadly left my IPHONE on the seat/wedged at the side of the seat 25k & 25J. I asked someone at the airlines to check the seat and they had said that there was no phone there, i was sure this was in the side if the seat, but again they would not let me on the plane to check, so i have to rely on the staff to check.

    They called the cleaning staff and they had not handed it in, and i still have no phone. I have called 3 times, but still no one has handed this in. It unerves me that they haven’t had this handed in, and no cleaning staff have handed this in, they assue me that check all cleaning a staff before after they leave the plane. Although they seemed helpful at the time, Its a shame as many other airlines would have this handed in straight away.

    Not sure what I can do now, but hope and wait that someone will hand this in.

    • Steve Batchelor says:

      After reading many other comments of complaint with regards to your airline I am pretty sure you will not reply to my email. My Daughter only 17 signed up for Raleigh international to spend five weeks in the jungle of Borneo. We were recommended to book on your airline !! and did this on line We had no reminder about an E ticket required and I took my Daughter to Heathrow yesterday. I did not have my wife’s credit card and therefore as I had not booked the ticket only took my daughter as taxi service to Heathrow.

      Point I would like a response on

      1. The ticket office lady was very rude suggested she would not let my Daughter on Plane. I understand the small print but as I said i was only the taxi service on the day. She was very unhelpful and took my Driving licence and my own credit card to photo copy. Almost threw them back at me then walked away. I had to call her back to see if there was anything else I needed to do.
      2. She then told me my daughrter would need to show the booking credit card on her return journey otherwise she would not be allowed back to the UK in 5 weeks time VERY UNSETTLING FOR HER AND HER FATHER AS SHE WAS ABOUT TO LEAVE FOR THE JUNGLE.
      3. The lady wanted to know why she was not going to have her own Credit card on trip with her. I DID POINT OUT SHE WAS ONLY 17 GOING TO JUNGLE AND HER MOTHER HAD BOOKED FLIGHT.FOR A FRONT OFFICE WORKER IN FRONT OF PUBLIC I WOULD SUGGEST SHE BE A LITTLE MORE HELPFUL AND CONPASSIONATE AS WE ALL MAKE MISTAKES. I would suggest you have made a mistake giving her a PR appointment for your airline!!!!

  • Narelle Iser says:

    Hi,
    on the 7th of March i flew with Malaysian Airlines on MH 148 from Melbourne to Kuala Lumpur. I sat in seat no. 19 H. When we arrived at KL and exited the plane I realised that I didnt have my reading glasses with me and had left them on the plane. My husband went back to check but the plane had been cleaned and they were not to be seen. I last remember reading on the flight and using them. I did fold up the blanket so perhaps they were tangled up in it.
    I have tried numerous times to get help by phoning the airlines but have not had much luck.
    They are reading glasses with a wire frame…..with a dark bluish tinge in the frame colour. i had a black case that they should have been in.
    I would REALLY appreciate it if you could look for them for me. Can you contact lost property, and the laundry service please.
    Thankyou so much,
    Cheers Narelle.

  • Nyabiya says:

    I tried everything to contact you on telephone to notify you of my arrival country while on transit to your city but I was unable to reach you on your telephone; all effort was abortive, so in that regards I had no option than to use your email address to send you this letter via email. I have been trying to reach you for confirmation of your address, as to enable me precede to your address but reaching you has been totally impossible for me. It was about overstaying my transit visa , so I had to leave for other official duties in United States of America where I am now.

  • bonnie says:

    Malaysia airlines call centre have the rudest most horrible staff I have ever come across.
    Tried to book return Melbourne/ Bangkok rang three times to arrange stop over because web wont do it twice the staff just left me on the phone when I would not agree to there $300 fare increase for STOPOVER!! Contacted the customer service got an email back saying book online then ask for stopover tried to do this asked to pay $300 AUS more refused so idiot left me for twenty five minutes finaly hung up. Anyone know the CEO email. I have never experienced such horrible people what is the matter with this company?

  • Juha Tarkiainen says:

    They dont respond to letters or emails. I have sent 3 letters since 11/2011 without any response.
    Maybe this is a style in asia, who knows.
    How the company can survive in market in these days without response to business letters.

  • Prasenna says:

    I have been mistreated and i am very displeased by your services please contact me and i will explain.

  • Sunthorn says:

    How to get my receipt.
    My booking is
    Booking Ref (PNR): WRBVR
    Online Booking Ref: ITD13844509

  • rashmi says:

    i am travelling from mumbai to jakarta via malaysia by malaysian airlines so do i need malaysian visa for the transit?

  • Tin says:

    I travelled from Sappora,Japan to KL by MH 8539 (charted flight by Apple Vacation) on Bussiness class arrived KL on 1.25am on 27/12/2011.Then I realised i left my Galaxy and my girl’s jacket in the aircraft.Then I called the lost and found dept but was told that that they did not receive anything from the housekeeping.I was wondering how honest is the Mas staff

  • ahila says:

    By mistakenly i have cancelled the issued tkt segments(SYD-KUL) so please be kind enough to get me the seats for the below mentioned details.

    Travelling date 20DEC SYD KUL
    Flight no UL2340(operated by MH 140)

  • abc says:

    guys by mistake i have booked this airline..and still i have time to travel yet i am feeling very scared of what you people wrote…. :(

    • CCC - Sam says:

      chill mate..Malaysia Airlines is one of seven to be ranked Five Star by Skytrax…their services are good..just enjoy your journey and reach safe :)

  • roma gurnani says:

    Hi, can’t board on flight from mumbai to kualalumpur from there to sydney. Reason the hand luggage was not tagged by airport , so they make me run for there and bythe time I got back and already had my boarding pass for 3 hrs in my hand at boarding gate was told for the tag and flight has left at 23.45 and though the flight suppose to be at 23.55 and no one from malaysian airlines is available at that time at airport.

  • Julie P says:

    I have a business class ticket from Bangkok to Melbourne on 27 Aug 2011. I have booked this on their website (unfortunately!) I have been trying to make a change to the date for over two weeks now. I called the call centre and the person was very unhlepful and said as it was an internet booking, I would have to email their support and gave me an email address. I read it back to her and she confirmed I had written it down correctly. I emailed them three times over the next ten days with no response to the first two. The emails did not bounce and I got a delivery receipt. In the last emal I threatened to make a complaint directly to their CEO. THAT one got a response and it was pointed out that my previous emails were sent to the wrong address, and gave me the error and the exact adress. Hmmmmm, if they werent received, how come they knew what the error was in the email address?

    I have then had to repeat my request to move my flight by one day. Very angry by now, I also asked about cancelling it entirely as my eticket quite clearly says that I may cancel for a fee. After 48 hours, I got a response that pointed out the terms and conditions (which were not displayed on the web site when purchased – I have screen shots to prove it) that said I would have to go to the Bangkok office in order to change it and could not cancel it and would probably have to pay more as the far was a “special” despite my ticket also saying it was a full fare.

    This amounts to fraud and I am going to lodge a complaint with Malaysian’s consumer affairs department.

  • Khong Peck Kien says:

    I’ve filed a damaged baggage claim at KLIA June 2011. To cut the story short,I was offered cash compensation which I have accepted. I was offered to collect the cash from the MAS complex in Subang. I called up the KLIA baggage claim department to confirm some details before leaving for the customer relation department in MAS complex.An Encik Asli directed me with detailed explanation and with such great patience. You can say that the great and wonderful customer relation service started from that moment. When I reached there, the office was still closed for lunch but a kind Indian lady officer directed me to their customer lounge to wait out the time. She even proposed a drink. Soon after, Mdm Maureen Tey came in and settled my claim in the most genial, warm, understanding manner befitting a customer service only the Malaysian Hospitality can offer. She also offered a drink which I accepted. Kudos to a great team. You have done MAS proud.

  • Michal says:

    I agree with the Wilsons- the worst airline in the world. No response, no care – I sent a complaint letter about a horrid experience I have had (a series of them, actually) – and I never got any reply to me complaint; although I tried to just give them the facts.

    I believe that the least you do, in the business of giving service is, hhhmmm…provide service. They do NOT do that. The booking system online for their most loyal customers, i.e. Enrich members, is full of bugs as is their logging in system; their food on flights is un eatable and meager. They really should up their game. I, for one, will avoid flying with them as much as I can although they offer the best routing for me. What a pity!

  • Nantha says:

    I’m an Malaysian citizen currently at Yangon, Myanmar came down for visiting purpose.I have booked MAS for round-trip, My question is how could i get the boarding pass for my return Malaysia Airlines flight since i can find any MAS agent in the Yangon Airport?Could someone get to clear my doubt?Your response will much appreciated.Thank You

    • CCC - Sam says:

      why do you need a boarding pass now? you can get one after the security check before boarding the flight…if however the mas website allows you to take a eboarding card printed..then you can..visit the website to confirm the same..

  • Hamzah says:

    I am extremely disappointed with the Malaysian Airlines website.

  • S.D & M.C.B Wilson says:

    My husband and I are absolutely disgusted with the zero responds from Malaysia Airlines and their staff! This morning – June 13, 2011 – my husband and I went out of our way to travel to the MAS office in Penang to sort out yet another online booking problem and unwillingness from MAS staff to help us. Help was needed because your website was not functioning proper and the number we had to deal was manned by a very rude person! We have been busy with MAS airlines now for over 5 hours and still we are not one step further! We are not in your system. Our MAS ENRICH numbers are not valid for some reason and your staff claims we have not send any complaint even though I have the registered receipts here with me. Please be so kind and read our first complaint and deal with it and after that we can proceed with our second complaint, our online booking where we paid and all of a sudden the price went up with RM30 per person and no time was given for seat allocation! We have asked to be called back on our landline:There is no need for us to convey to you that we are absolutely disgusted with the MAS service and it seems we are not alone!

    ENRICH number: MH063041646 + MH066942013

    Penang May 2, 2011

    Assalamu’alaikum. Salam sejahtera.

    On April 5, 2011 my husband and I boarded flight MH1143 (Penang- Kuala Lumpur). When we checked in we made sure that all our luggage was labeled through to Miri, our end destination. We received our boarding passes for Penang – Kuala Lumpur and the Kuala Lumpur – Miri (flight MH 2594).
    Flight MH 2594 had gate B 11 printed on the boarding pass.

    Well before our departure time we waited at gate B11. As time went on we were joined by 1 female passenger and 6 male passengers. We could see the plane but no MAS pilot or any other Malaysian Airlines employee were visible. As time went on all of us started to get rather nervous. We listened to the broadcasts, we asked around, asked Malaysian Airline personnel but nobody was helpful! By sheer luck we were told by a pilot that he just heard that we had do run to a gate B11, right at the other side of the terminal! We are seniors, 70+, we can’t run no matter how much we want to! Besides that, it is very upsetting!
    Arriving at boarding gate B11 all passengers waiting with us told the staff in no uncertain terms what they thought of the mess-up. The Malaysian Airline personnel, 3 young lads thought it was very funny. They actually had the gall to make a snide remark to my husband and myself, a remark which was overheard by another passenger who was so kind to tell them in Bahasa that they would be reported by him and that nobody had the right to verbally abuse us! We finally boarded the plane and our long awaited holiday could start!

    We arrived at Miri airport and waited for our luggage. That turned out to be a continuation of disaster number one! After waiting for a long time with no luggage in sight we were eventually approached by the Marriott Hotel limousine handler and a female Malaysian Airline employee. It turned out that our luggage was “lost”. We were ushered into the MAS office. We had to describe our luggage, look at suitcase photos and were told that Malaysian Airlines would contact us if and when the luggage was found. When found it would be transported to our hotel, free of charge, a remark which we thought was thoughtless and uncalled for!

    May I tell you that we had booked this trip many, many months in advance. May I tell you that you have absolutely no idea how much we looked forward to this trip. And may I tell you that April 5 is my birthday and that the trip was part of my present! Not only was an extra birthday present in the luggage, something we never ever have done before, but in the luggage were also all our medicines and my jewelry! After all Malaysian Airlines has a top reputation!!! We kept our fingers crossed and departed to the Marriott hotel. The Malaysian Airline lady had told us that she would contact us, sadly she “forgot”! We called, and called and called. We asked the hotel desk to call for us and finally we were told that the luggage would arrive with the last plane. That would also mean that we could not change from our travelling attire into proper evening dress which we wanted to do for my birthday dinner, we could not brush our teeth etc. etc. I could cry, what a disappointment! The Marriott hotel was marvelous, there where the Malaysian Airline staff failed, they stepped in. We got bathrobes, toothbrushes etc. etc. Consequence of waiting for our luggage was that we had to stay awake till the hotel staff brought the luggage to our room! That was well after 1 am the next morning! We had been on the go since 8AM on April 5, 2011! My 69th birthday was, thanks to the Malaysian Airline staff a total disappointment and disaster, we were virtually bushed!

    Returning on April 18, 2011 to Penang things went smoothly and whilst waiting at KLIA we got talking to other passengers from our Miri – Kuala Lumpur flight (MH 2591). It turned out that 11 passenger departed on April 11, 2011, at 8am for Kuala Lumpur – Miri. Their luggage was lost as well and the treatment they got was even worse than what we experienced. They called many many times the Miri MAS airport office. It was either engaged or just not answered. All 11 passengers had to travel to Miri airport to get some answers.
    There is no need for me to tell you that they were angry. However there is a need to tell you that you may have lost some valuable customers because, as they told us, travelling with Air Asia losing luggage does not happen! I did point out that Air Asia does not label through! That was something which did not matter, it was safer and cheaper to fly Air Asia.

    My husband and I can’t convince other travellers the plus side of travelling with Malaysian Airlines, however we feel that we do have to tell you that my birthday was messed up in a most unfortunate way! You may think…oh well, there will be other birthdays. We hope so, but for a twice recovered cancer survivor “life” is very precious and each day is a very very special one.

    We leave this with you. Yes we are shocked and very disappointed. We look forward to your comments!

    Take care, keep in touch and God bless you all!

    Stewart D Wilson
    Marijke Claire B van der Hulst e/v Wilson
    10-7-05 Seaview Garden
    Bukit Ria – Mount Pleasure
    Batu Ferringhi
    11100 Penang

  • Nadya Sahari says:

    I am Eva Zimmermanas from Germany, working as a Managing Director of Revitacura Sdn Bhd the new project of helping selected young obesity sufferers to overcome their condition. I would like to arrange an appointment with the embassy to discuss about our 6 month project entred upon sailing around South East Asia and Australia to help selected young obesity sufferers to overcome their condition. We named it REVITACURA project .I am planning a two days trip starting on 13.06.11 until 15.06.11 to Kuala Lumpur and if I may, I would like to arrange an appointment with the person incharge to discuss about our 6 month project, centred upon sailing around South East Asia and Australia.
    I really hope we can rearrange a meeting so that we can discuss much further about the matter.Thank you for spending time to read my email and really looking forward to meet you

  • Vinesh Bhimani says:

    I would like to send an email message to the Customer Care Centre about my recent travel experience from Kuala Lumpur to Hyderabad. Kindly let me know the email id.

    Thanks and regards
    Vinesh Bhimani

    Reply

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