Contact Malaysia Airlines: Find below customer service details of Malaysia Airlines, including phone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Malaysia Airlines. Besides contact details the page also offers information and links on services of Malaysia Airlines.

Malaysia Airlines Customer Care
Within Malaysia  – 1 300 88 3000
Outside Malaysia – +603 7843 3000

Malaysia Airlines Head Office
Malaysia Airlines
Ground Floor, Admin Building 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
47200 Subang
Selangor Darul Ehsan

Malaysia Airlines Reservation
+1 800 5529 264 (USA)
+971 4 3970250 (UAE)
+91 11 4151 2101 / 2121 (India)
+44 (0) 871 4239 090 (UK)
+65 6336 6777 (Singapore)
+0892 35 08 10 (France)
+66 2 2630 565-71 (Thailand)
+94 11 2251 600 (Sri Lanka)
+966 3 8091 089 (Saudi Arabia)
+49 69 1387 1910 (Germany)

Enrich & GRADS (frequent flier program)
1 300 88 3000 (within Malaysia)
+603 7843 3000 (outside Malaysia)
Email –

Enrich Customer Service Centre
Unit DH6 Departure Hall
Kuala Lumpur City Air Terminal (KLCAT)
Kuala Lumpur Sentral Station
50470 Kuala Lumpur

Baggage Help
Central Baggage Tracing Office
Malaysia Airlines
Level 3, Main Terminal Building
Kuala Lumpur International Airport
64000 Sepang
Selangor, Malaysia

Tel: +603 8776 3747
Fax: +603 8787 4670

Malaysian Airlines Cargo (MASkargo)
Malaysia Airlines Cargo Sdn. Bhd.
1M, Zone C, Advanced Cargo Centre
KLIA Free Commercial Zone, Southern Support Zone
Kuala Lumpur International Airport
64000 Sepang
Selangor, Malaysia

Telephone: 603-8777 1762
Fax: 603-8783 3078 / 8783 3031

Flight Status
To check Malaysia Airlines flight status online click here

Flight Schedule
To check flight schedule online click here

You can check-in online, through mobile or from Airport kiosks. You can only check-in online 48 hours up to 90 minutes before departure. To check-in online right now click here. To check-in through mobile visit on your mobile phone. You will receive your boarding pass via SMS and email.

Baggage Information
Checked Baggage: First Class passengers can carry upto 40 kg while Business Class passengers can carry 30kg and Economy Class passengers 20kg. If flying to North and South Americas, Economy Class passengers can carry upto 23 kg and Business Class passengers upto 32kg.

Hand Baggage: Business Class passengers can carry two pieces with weight upto 5kg each. Economy Class passengers can carry one piece upto 5 kg weight.

Track Lost Baggage
To trace your lost baggage click here

Enrich is Malaysia Airlines’ frequent flier program. You can earn miles every time you fly with Malaysia Airlines or its partner airlines. You can also accrue miles on hotel booking, renting car, shopping and much more. Enrich has four tier levels: Blue, Silver, Gold and Platinum. To join Enrich right now click here

Malaysia Airlines Destinations
Malaysia Airlines flies to Perth, Adelaide, Melbourne, Sydney, Brisbane, Auckland, Bali, Denpasar, Jakarta, Kuching, Tawau, Kota Kinabalu, Medan, Singapore, Kuala Lumpur, Phuket, Ho Chi Minh City, Manila, Bangkok, Yangon, Phuket, Hanoi, Taipei, Shanghai, Seoul, Dhaka, Hyderabad, Chennai, Colombo, Male, Bengaluru, Mumbai, Karachi, Delhi, Jeddah, Dubai, Doha, Bahrain, Cairo, Johannesburg, Cape Town, Tashkent, Istanbul, Rome, Frankfurt, Copenhagen, Stockholm, Paris, Manchester, Belfast, Dublin, Oslo, Buenos Aires, Cape Town, Los Angeles and more.

About Malaysia Airlines
malaysia-airlines-pictureMalaysia Airlines was established in the year 1947 and was then known as Malayan Airways. The airline, as the national carrier of Malaysia, has its main hubs at Kuala Lumpur International Airport and Kota Kinabalu International Airport. Currently, Malaysia Airlines flies around 50,000 passengers daily to some 100 destinations worldwide.

Malaysia Airlines is one of seven airlines to be ranked as a five star airline by Skytrax. For over three times Skytrax awarded Malaysia Airlines with ‘World’s Best Cabin Crew’. It also won ‘World’s Best Economy Class Award’ and ‘Staff Service Excellence for Asia Award’ in 2010. In addition to the Skytrax awards, Malaysia Airlines was awarded ‘Asia’s Leading Airline’ and ‘World’s Leading Airline to Asia’ by World Travel Awards. Malaysia Airlines’ subsidiaries include Firefly and MASwings.

This article has 45 comments


    I Maulik Sheth, Ticket No 2328936349840 was suppose to travel Bali from Mumbai Via Kaulalampur on 7th August 2015 at 11.55 pm by Flight Number MH 195 through your Airlines . After Check in our Luaguage for Boarding , your Employee Mr. Sagar informed us the flights are not flying between Kaulalampur to Bali due to bad Weather Conditions. On asking Mr Sagar about the information regarding the flights, he told that he knew the problem from 5 pm on 7th August. We have not received any information ,any call nor any communication from the airport or the airlines authorities regarding this important issue and assuming that everything is OK, we left for the Airport to Board the Flight. The Airlines could have given an alternate solution or communicated us as the booking was for Bali and not Kaulalampur. Further I was told by MR. Milind, who being one of your employee was there to assist us at Terminal II of Mumbai Airport, that the flights from Kaulalampur to Bali would not fly for at least 3 -4 days as per information with him. So we decided to cancel our trip and asked Mr Milind Sawant to refund our Ticket Fare. In reply Mr Milind Sawant denied and told me that it is not his duty as it is the responsibility of the our Agent for refund Process. After a lot of Arguments , we told Mr Milind Sawant to give a written assurance so that we get our refund easily. Instead of handaling the situation and co operating us, he denied to so or co operate us in any manner , Instaed , He started talking roughly and gave abusive language to me and my family and even pulled my collar and pushed me in anger .

    This is a total negligence and an unprofessional behavior from a Airlines like you to treat the Customer very badly, instead of assisting and Co operating them. This is a very serious issue and I want a written apology from Mr Milind Sawant and also from the airlines Authority regarding this issue.

    I was suggested by my friends and relatives not to travel through Malaysian Airlines after the recent incidents but then to we trusted you and decided to travel through your airlines and this is what we got in return – INSULT, HUMILATION, NON CO OPERATION, AND LASTLY IGNORANCE. This will definately effect the reputation of your airlines with such type of unprofessional attitude and Negligence.

    Your non repliance or ignorance in replying will force me to take this issue to court or which ever department it is concerned to any extent as such kind of behavior will not be tolerated.

  2. Ivy Reply

    I am a passenger of MH851 and was scheduled to fly on 6 Aug 2015 at 12.05PM. I had checked in & was waiting to board the flight. 5 min before the gate closed for departure, I received SMS from MAS saying the flight was cancelled, with NO EXPLANATION AND ONLY TOLD TO CALL CUSTOMER SERVICE OR WALK TO COUNTER FOR EXPLANATION. I had wasted my time and transportation fee going to and back from airport on 6 Aug 2015 FOR NOTHING! And not to mention the hassle of reclaiming my baggage from the arrival hall when I have not even flown!

    When I tried to call MAS, I hear those operator nonsense & nobody answered. Then when I approached MAS counter, I was being misled into believing there was option to “keep my ticket open until 29 Oct 2015 (only valid for 3 months)” so that I can travel to other destination with NO penalty charges but need to top up fare difference (but the staff deliberately omitted that the promo price not applicable). When I have finally decided on my revised destination, I called few hours later (same day of flight cancellation) & was told there is penalty charge RM200 & fare difference to top up would be the normal price! Which means even if there is promo price available, I cannot take up that! This is such an unfair practice.

    When I finally manage to get hold of MAS customer service to ask for fair compensation, they told me “no memo is received and you need to wait till memo is received”. WHY HELLO, I HAVE CALLED EVERYDAY AND EACH TIME YOUR STAFF SAID THE SAME THING. ARE YOU TRYING TO NEGLECT YOUR RESPONSIBILITY? ARE YOU A SCAM AIRLINE COMPANY? I have lodge complaint over twitter and customer service BUT THERE IS NO REPLY AS OF TODAY. Scumbag service, and I have told everyone that I know over Facebook and contact not to travel by MAS anymore since they are irresponsible and have no sincerity into solving problems. Yes, I understand Bali airport closure is not your fault, but the way you handle the matter only told me that you did not do what is appropriate. Either issue coupon for the same amount of money that I had paid for or refund for my money paid since you did not deliver the flight that you had promised.

    Seller (You) sells a product/service for a certain amount of consideration. Buyer (Me) bought it expecting the service to be delivered as promised and I had paid the consideration as seller requested. Now since the service was not delivered, so the deal is off. Shouldn’t it be appropriate that the consideration being returned as though the sale/purchase never take place at all? It’s common sense!!

    I have a friend who would travel from Singapore via Jetstar on the same day to the same destination (Denpasar) and her flight was 2 hours before my MAS flight. The irony is that she was informed few hours before her flight via email that her flight was cancelled with reason of cancellation being Mount Raung eruption and alternative was being offered instantly, which is coupon for her future flight with NO penalty charges and valid up to SIX months. My friend was frustrated, but she can still accept it since the alternative was decent even if there is no refund. But what has MAS done? NOTHING!!! Do nothing say nothing. National airline worst than budget airline, SHAME ON YOU!

  3. PM Reply

    Dear Malaysian Airlines Management,

    My experience with Malaysian airlines on my recent flights from Perth via KL to Osaka return was appalling.

    I felt insulted by the way in which Malaysian Airlines treated me as a customer and a vegetarian and I can assure you I will be using my extensive social media networks and Business networks to inform your potential passengers from Australia not to fly with Malaysian Airlines.

    I requested vegetarian meals when I booked my flights – i checked before I flew and was told it was confirmed – I did not get any vegetarian meals between Per and KL. then checking with ground staff of Malaysian Airlines at KL airport on advice from your inflight staff – they assured me I would have meals from KL to Osaka. No meals were available on my second flight. However your inflight staff did find an orange bun that had several pieces of lettuce and a few pieces of capsicum on it – basically stale and not fit for consumption – insulting!

    Prior to my departure from Osaka I sent emails to confirm I had vegetarian meals for the return flights – the first response referred or more accurately deflected me to reservations … then in the second email refer me to another number days after I have landed.

    This is not service Malaysian Airlines this is internal deflection of a problem … making your problem mine and deferring blame to another department or section of your operations. Inept and unforgivable behaviour.

    I checked with ground staff at Osaka (Kansai Airport) and they assured me I would have vegetarian meals fro the return flight. They gave me a card for the meal request to hand to staff – finally i get a vegetarian meal – which was simply not edible. I have flown a lot of international flights mainly with Qantas and Singapore Airlines and i have never had a meal so bad – it was as if you were wanting to tell vegetarian passengers not to fly with you.

    The lettuce sandwich was the last insult – two pieces of bread with only lettuce in it wrapped in glad wrap – of course the lettuce made the bread soggy and wet and totally unfit for consumption.

    I have had no response to the complaint I submitted on the flight about the food. Your staff took photos of the food to prove how inedible it was.

    Your treatment of me as a paying customer was inept, insulting and rude. I will not be recommending Malaysian Airlines to colleagues or friends

    Your deflection of blame internally shows the ineptitude of your operational structure and how the business is in desperate need of good leadership and management.

  4. Hie en Reply

    I accidentally lost my leg gold chain perhaps at airport boarding lounge or on board flight named MH3461 on 24/1/2015. The departure is from MYY to SIBU at 8.35am flight. Hope mas airlines management can help to find it because its very important and extremely valuable for me from my beloved grandpa.

  5. Vince Reply

    Bad flying experience because of bad stewardess services provided. I am a MAS frequent flyer. MAS will be my main choice of selection whenever I organize my trip.

    I can see there is a significant drop of the onboard stewardess service in these years. I have few bad experiences from the treat of the MAS stewardess in my flight especially on my last few trips to Sydney, Australia and Taipei, Taiwan.

    I wish to raise this issue to relevant authority to improve MAS service. The professionalism of the stewardess service to the passengers is important.

    My latest experience was in the flight of MH 367 from Taipei, Taiwan to Kuala Lumpur, Malaysia (as at 22 Oct, 2014 by 1505 – 1950). There is a Chinese stewardess (I can’t recall her name) was too forgetful and ignored on my request. I was not feeling well with sore throat. I politely requested her for a cup of water to ease my dry throat. I knew she might be busy preparing lunch for passengers, I told her not to rush, just prepare a cup of water when she served drinks later. She responded rudely and inform me that, they will serve drinks later and just sit till that moment. Therefore, I can only wait for her to serve the drink from front row till my row patiently, but to my surprise there is no water, but only fruit juices. I forced to take a glass of fruit juice as she didn’t seem to remember on my previous request at all. A moment afterward, she walked back with a cup of water in her tray and asked us who did ask for water just now. I raised up my hand immediately, too bad that she didn’t notice me and passed the cup of water to another passenger. She walked away even I have been calling her when she passed by to gently remind her on my request. It was an act of forgetful and ignorance. I was seriously unsatisfied with this kind of service.

    She was so forgetful while she was preparing the meal to passengers, I have requested for my 2 cups of water from her, she seem to be totally forgot about my request and treated me rudely. In short, I felt discriminated from her action.

    Actually this is not the first time I encountered such disrespect and rude services from MAS stewardess. I was so disappointed for the services provided by MAS stewardess to their passengers. How do MAS train their stewardess in such a way that they not even having such basic respect to their passengers? This experience is terrible bad and affected my emotion. I supposed to be enjoying my trip but I was treated with bad service from the flight service before I have landed.

    To be honest, I have been starting to change my flight service to Cathy Pacific Airline, China Airline and EVA Airline for my trips to Taipei, Taiwan, as their services are much more customer friendly compared to MAS. This is specifically refer to the politeness of the steward and stewardess during my flight.

  6. Brian Grimwade Reply

    Trying to get information from Malysian is impossible. I am currently travelling and want to check the return flight is ok as they cancelled a sector. My phone does not work overseas so I need to email them but the captcha is not working to send them a request. Most of the other pages come up as error 402 page not found. If you contact the call centre the response is ridiculous I was told I am unable to fly from Langkawi to KL without a visa. Last time I checked Langkawi was part of Malaysia! Their whole internet experience is woeful unless you are buying tickets.It is easier to get blood out of a stone than get a response from this airline

  7. Karen chai Reply

    How can I change the passengers name if wrong type when buying using online? Thanks

  8. Eugene Lee Reply

    Dear Sir/Madam,

    I am writing to you regarding to my experience on board flight MH0148 from Melbourne, Australia to Kuala Lumpur, Malaysia dated 30 August 2013. My wife and I was on board this flight which departed 230pm from Melbourne. We were seated at row 35 F & G.

    Firstly, we noticed that the cabin seat and area was very untidy and dirty. When I highlighted this to the air stewardess she mumbled and did not bother to reply on the matter. Then look at the magazines and reading material provided were torn, worn and soiled in disgusting condition that no passenger would bother to touch it. Refer to attached pictures.

    Secondly, our aisle were attended by a rude and grumpy air stewardess which does not have any identification tag and refused to provide us her name. It started when she was serving meals where she spilled huge amount of beverage on my shoulder. Lucky thing is that the beverage was cold instead of a hot drink. It could have scalded my wife but now it had stained a patch on her beloved wool sweater. I understand accidents do happen but how could the air stewardess NOT APOLOGIZE ? To add on to that she served me tea in a badly broken cup. Refer to the attached photos.

    After that, when she returned to collect the trays and utensils, the same air stewardess had knocked the trolley against my wife’s leg. It hurt her so bad that she made a loud scream but the air stewardess just said “oops, sorry” and she carried on.

    How can a veteran and experienced air stewardess behave so carelessly or was it intentional in some way ?

    Lastly, we were very dissatisfied with the delay on our flight and the numerous rounds made on the same flight which caused us to feel giddy and have nausea. The flight was delayed more than 30 mins where our chartered pre-arranged transport had charged us extra for waiting up to an hour.

    Last but not least, we have had a very bad flight experience on flight MH 0148 from Melbourne to Kuala Lumpur, especially with such a rude, grumpy and unpleasant air stewardess attending to us. Please note that the flight supervisor for this flight is Mr. Choo Wee Keong. As Malaysian Airlines had been repeatedly promoting the company and proclaiming their best services, I certainly doubt the marketing efforts as such terrible and irresponsible employees would tarnish the reputation of an established airline.

    In light of the situation, I hope that Malaysia Airlines would take the necessary action on the above feedback. I am awaiting for an official apology and how Malaysia Airlines would be able to compensate us on the stained woolen sweater and additional cost incurred for my transportation back home from KLIA.

    Your soonest response on the above matter is appreciated.

    Yours faithfully,

    Eugene Lee

  9. Jeffrey Tan Reply

    i call 1 300 88 3000 to cancel my booking. and i was told i must go personnaly to ticketing counter at KLIA or KL central. this is really unbelievable, you can book online, but noway to cancel or change online. really terrible…………………

  10. ching Reply

    Malaysia airlines is very poor in responding any queries. Since beginning of December I had cancelled and requested for refund for my mum’s ticket due to health reason but until to date there is no action. After waited for more than 4 months I’d decided to call the toll free number and yet the customer service said that I need to call the local brunch. Well, the number that she given to me doesn’t exist. So, I went to the ticketing office not once but twice. The guy called Mohd Yubu promised that the account department will reimburse the money into my credit card though my claim has not been submitted to the second account department but it has been 3 weeks nothing has been done. I wonder where is my money gone to? I’m not happy with their service at all and I doubt I will us Malaysia airline at all unless necessary. PLEASE GIVE BACK MY MONEY!

  11. ujang Reply

    Malaysia Airlines has very poor customer support. I have been trying to call them from weeks before until now but no one responds..I also sent an email to them for many times but still no response. I just want to confirm about the baggage policy.

  12. faruzrahidzah Reply

    I flew from KLIA to KKIA this morning. After queuing a few minutes to drop my luggage, i regretted the unprofessional attitude of MAS staff at B7 counter around 7.15-7.45am. I never expected MAS staff to behave rudely because i brought a big box. The box is just 18.8kg. Yes my luggage was overweight but i paid for it.

  13. Amila Reply

    Bad show, Poor Inflight service. 7th Dec2012( CMB/KUL) KUL/BNE. 34HK Asked for a tissue F/S Mubarak says I don’t have ,Purser apologizes.29th DEC 2012 BNE/KUL(KUL/CMB). EX BNE (34AC) Beverages served only with Refreshments Stewardess serves second cup the Steward say in front of me to the stewardess ” enough is enough there is a limit you go and do your work’ No Hot Bev with breakfast, reason seat belt sign on.for almost six long hours. This is a famous story all the time with MH. No bad weather on sight, It was well observed that the crew wants to finish off and get behind curtains in the galley. very poor body language by crew , Customer service nil, This is not the first time I have experienced this famous story, seat belt sign on . I will try my best not to fly I have felt ill treat on all sectors after paying hard earn money. Crew makes you feel like the passenger is below them and a non entity in the aircraft. good luck.

  14. Peter Reply

    I have flown with Malaysian Airlines many times before and always with a smile on my face. Your companys service is second to none.
    However, this last time was a total disaster for me and my family as my son was not permitted to board your flight MH0017 to KUL because as we were told he traveled on an emergency passport issued by the Swedish Customs Authority, a fact I find quite horrible.
    We were two families traveling together on two separate bookings and this incident meant that I and my son (14 yrs old) had to step aside in Amsterdam and the other family members continue to travel.
    Me and my son had to buy new expensive tickets with China airlines in order to continue travel.
    Your staff at the check in counter in Amsterdam said that she because of the temporary passport must CANCEL our whole trip?? Is that true??
    You must notify me about the status on my booking.

  15. Sriram Arun Reply

    I have booked my ticket from Los Angeles to Chennai round trip.

    This has two stops… One at Narita Tokyo and other at Kuala Lumpur .

    The stay at Narita will be for a night and its 14hrs. Should I get a transit visa from the embassy or its a on arrival visa.. If I decide to wait in the airport should I need to worry about the visa at Japan.. Please help me out on this issue…

  16. Jaswinder Singh Reply

    I travelled to Delhi using MH172 and landed on 27 August 2012. Unfortunately, one of my bags was misplaced by Malaysian Airline (Tag # 023763279). This bag was delivered at my place (Dhuri) on 28 August 2012. At the time of delivery I could only identify that my Sony Digital Camera (along with charger) was missing. I mentioned this fact on the delivery slip as well (scanned copy enclosed). Later, we noticed that two ladies handbags and three suits of my grand children were also missing. My camera worth A$350, Ladies bags worth A$45 and cloths worth A$125 have been stolen by some undisciplined staff of Malaysian Airline. My total loss stands at A$520 due the inappropriate handling of my luggage by some dishonest staff of the Malaysia Airline. I may be compensated for this unfortunate loss caused due to a theft that occurred in the compound of Malaysia Airline.

    This time, travelling with Malaysian Airline had been a bad experience. I need to travel back Brisbane next week and I am double minded about booking ticket with Malaysia Airline. I request for adequate compensation so that my confidence with the Airline is restored.

  17. sheryn Reply

    MAS online booking is not up-dated with booking to Kathmandu on 8 Jul (PR Campaign said 9 Jul), while I found it on other agent website like is available.

    Thus, contacted MAS for booking on phone. The customer service then told the online one is not yet configured, and advised me to book via phone. The LOWEST price quoted was RM1,841. Believing it was the best price, I confirmed the booking.

    From 9-11 Jul, I checked Malaysia Airlines website booking online daily, but it was not put-up. On 12 Jul, website booking on with price quoted for my booking date as RM1,200. I feel very cheated, even if I cancel me booking and rebook, I still gain.

  18. M N Gilmore Reply

    I applied for a ticket refund on 3rd April 2012, and have heard nothing since it is now 5th July 2012, can somebody please advise me what is happening. This is a most unsatisfactory situation. I have attempted to phone the Malaysian Airlines Perth Australia office on 9236 7007 many many times for the last two days and the phone line in permanently engaged, I have emailed and have received no response either.

  19. Alexis Reply

    I accidentally left behind my camera on a flight from Bali to Penang, via Kuala Lumpur, on June 12. I have called several times and been given several different numbers to call trying to track it down. I think the camera fell out of my bag when I put it under the seat but nothing was turned in. It’s a 5 year old camera but the pictures on it are priceless and I’m still hoping to recover it.

  20. Greevo Reply

    Response from MAS below – I’ve never heard back. This is very poor service.

    Case Reference : GTS563-04/2012

    Thank you for reaching out to Malaysia Airlines and for taking the time and effort to write to us.

    Our goal is to respond to you within 3-14 business days. However, due to the complexity of certain situations, additional time may be required to respond.

    I have been assigned to attend to your email and will be responsible for providing a reply on behalf of Malaysia Airlines. If you have further enquiries and would like to know the status of your feedback, please send your email to

  21. Elly Clarke Reply

    I flew on MH714 from Bali to KL ont he 14th May 2012, and sadly left my IPHONE on the seat/wedged at the side of the seat 25k & 25J. I asked someone at the airlines to check the seat and they had said that there was no phone there, i was sure this was in the side if the seat, but again they would not let me on the plane to check, so i have to rely on the staff to check.

    They called the cleaning staff and they had not handed it in, and i still have no phone. I have called 3 times, but still no one has handed this in. It unerves me that they haven’t had this handed in, and no cleaning staff have handed this in, they assue me that check all cleaning a staff before after they leave the plane. Although they seemed helpful at the time, Its a shame as many other airlines would have this handed in straight away.

    Not sure what I can do now, but hope and wait that someone will hand this in.

    • Steve Batchelor Reply

      After reading many other comments of complaint with regards to your airline I am pretty sure you will not reply to my email. My Daughter only 17 signed up for Raleigh international to spend five weeks in the jungle of Borneo. We were recommended to book on your airline !! and did this on line We had no reminder about an E ticket required and I took my Daughter to Heathrow yesterday. I did not have my wife’s credit card and therefore as I had not booked the ticket only took my daughter as taxi service to Heathrow.

      Point I would like a response on

      1. The ticket office lady was very rude suggested she would not let my Daughter on Plane. I understand the small print but as I said i was only the taxi service on the day. She was very unhelpful and took my Driving licence and my own credit card to photo copy. Almost threw them back at me then walked away. I had to call her back to see if there was anything else I needed to do.
      2. She then told me my daughrter would need to show the booking credit card on her return journey otherwise she would not be allowed back to the UK in 5 weeks time VERY UNSETTLING FOR HER AND HER FATHER AS SHE WAS ABOUT TO LEAVE FOR THE JUNGLE.
      3. The lady wanted to know why she was not going to have her own Credit card on trip with her. I DID POINT OUT SHE WAS ONLY 17 GOING TO JUNGLE AND HER MOTHER HAD BOOKED FLIGHT.FOR A FRONT OFFICE WORKER IN FRONT OF PUBLIC I WOULD SUGGEST SHE BE A LITTLE MORE HELPFUL AND CONPASSIONATE AS WE ALL MAKE MISTAKES. I would suggest you have made a mistake giving her a PR appointment for your airline!!!!

  22. Narelle Iser Reply

    on the 7th of March i flew with Malaysian Airlines on MH 148 from Melbourne to Kuala Lumpur. I sat in seat no. 19 H. When we arrived at KL and exited the plane I realised that I didnt have my reading glasses with me and had left them on the plane. My husband went back to check but the plane had been cleaned and they were not to be seen. I last remember reading on the flight and using them. I did fold up the blanket so perhaps they were tangled up in it.
    I have tried numerous times to get help by phoning the airlines but have not had much luck.
    They are reading glasses with a wire frame…..with a dark bluish tinge in the frame colour. i had a black case that they should have been in.
    I would REALLY appreciate it if you could look for them for me. Can you contact lost property, and the laundry service please.
    Thankyou so much,
    Cheers Narelle.

  23. Nyabiya Reply

    I tried everything to contact you on telephone to notify you of my arrival country while on transit to your city but I was unable to reach you on your telephone; all effort was abortive, so in that regards I had no option than to use your email address to send you this letter via email. I have been trying to reach you for confirmation of your address, as to enable me precede to your address but reaching you has been totally impossible for me. It was about overstaying my transit visa , so I had to leave for other official duties in United States of America where I am now.

  24. bonnie Reply

    Malaysia airlines call centre have the rudest most horrible staff I have ever come across.
    Tried to book return Melbourne/ Bangkok rang three times to arrange stop over because web wont do it twice the staff just left me on the phone when I would not agree to there $300 fare increase for STOPOVER!! Contacted the customer service got an email back saying book online then ask for stopover tried to do this asked to pay $300 AUS more refused so idiot left me for twenty five minutes finaly hung up. Anyone know the CEO email. I have never experienced such horrible people what is the matter with this company?

  25. Juha Tarkiainen Reply

    They dont respond to letters or emails. I have sent 3 letters since 11/2011 without any response.
    Maybe this is a style in asia, who knows.
    How the company can survive in market in these days without response to business letters.

  26. Prasenna Reply

    I have been mistreated and i am very displeased by your services please contact me and i will explain.

  27. Sunthorn Reply

    How to get my receipt.
    My booking is
    Booking Ref (PNR): WRBVR
    Online Booking Ref: ITD13844509

  28. rashmi Reply

    i am travelling from mumbai to jakarta via malaysia by malaysian airlines so do i need malaysian visa for the transit?

  29. Tin Reply

    I travelled from Sappora,Japan to KL by MH 8539 (charted flight by Apple Vacation) on Bussiness class arrived KL on 1.25am on 27/12/2011.Then I realised i left my Galaxy and my girl’s jacket in the aircraft.Then I called the lost and found dept but was told that that they did not receive anything from the housekeeping.I was wondering how honest is the Mas staff

  30. ahila Reply

    By mistakenly i have cancelled the issued tkt segments(SYD-KUL) so please be kind enough to get me the seats for the below mentioned details.

    Travelling date 20DEC SYD KUL
    Flight no UL2340(operated by MH 140)

  31. abc Reply

    guys by mistake i have booked this airline..and still i have time to travel yet i am feeling very scared of what you people wrote…. :(

    • CCC - Sam Reply

      chill mate..Malaysia Airlines is one of seven to be ranked Five Star by Skytrax…their services are good..just enjoy your journey and reach safe :)

  32. roma gurnani Reply

    Hi, can’t board on flight from mumbai to kualalumpur from there to sydney. Reason the hand luggage was not tagged by airport , so they make me run for there and bythe time I got back and already had my boarding pass for 3 hrs in my hand at boarding gate was told for the tag and flight has left at 23.45 and though the flight suppose to be at 23.55 and no one from malaysian airlines is available at that time at airport.

  33. Julie P Reply

    I have a business class ticket from Bangkok to Melbourne on 27 Aug 2011. I have booked this on their website (unfortunately!) I have been trying to make a change to the date for over two weeks now. I called the call centre and the person was very unhlepful and said as it was an internet booking, I would have to email their support and gave me an email address. I read it back to her and she confirmed I had written it down correctly. I emailed them three times over the next ten days with no response to the first two. The emails did not bounce and I got a delivery receipt. In the last emal I threatened to make a complaint directly to their CEO. THAT one got a response and it was pointed out that my previous emails were sent to the wrong address, and gave me the error and the exact adress. Hmmmmm, if they werent received, how come they knew what the error was in the email address?

    I have then had to repeat my request to move my flight by one day. Very angry by now, I also asked about cancelling it entirely as my eticket quite clearly says that I may cancel for a fee. After 48 hours, I got a response that pointed out the terms and conditions (which were not displayed on the web site when purchased – I have screen shots to prove it) that said I would have to go to the Bangkok office in order to change it and could not cancel it and would probably have to pay more as the far was a “special” despite my ticket also saying it was a full fare.

    This amounts to fraud and I am going to lodge a complaint with Malaysian’s consumer affairs department.

  34. Khong Peck Kien Reply

    I’ve filed a damaged baggage claim at KLIA June 2011. To cut the story short,I was offered cash compensation which I have accepted. I was offered to collect the cash from the MAS complex in Subang. I called up the KLIA baggage claim department to confirm some details before leaving for the customer relation department in MAS complex.An Encik Asli directed me with detailed explanation and with such great patience. You can say that the great and wonderful customer relation service started from that moment. When I reached there, the office was still closed for lunch but a kind Indian lady officer directed me to their customer lounge to wait out the time. She even proposed a drink. Soon after, Mdm Maureen Tey came in and settled my claim in the most genial, warm, understanding manner befitting a customer service only the Malaysian Hospitality can offer. She also offered a drink which I accepted. Kudos to a great team. You have done MAS proud.

  35. Michal Reply

    I agree with the Wilsons- the worst airline in the world. No response, no care – I sent a complaint letter about a horrid experience I have had (a series of them, actually) – and I never got any reply to me complaint; although I tried to just give them the facts.

    I believe that the least you do, in the business of giving service is, hhhmmm…provide service. They do NOT do that. The booking system online for their most loyal customers, i.e. Enrich members, is full of bugs as is their logging in system; their food on flights is un eatable and meager. They really should up their game. I, for one, will avoid flying with them as much as I can although they offer the best routing for me. What a pity!

  36. Nantha Reply

    I’m an Malaysian citizen currently at Yangon, Myanmar came down for visiting purpose.I have booked MAS for round-trip, My question is how could i get the boarding pass for my return Malaysia Airlines flight since i can find any MAS agent in the Yangon Airport?Could someone get to clear my doubt?Your response will much appreciated.Thank You

    • CCC - Sam Reply

      why do you need a boarding pass now? you can get one after the security check before boarding the flight…if however the mas website allows you to take a eboarding card printed..then you can..visit the website to confirm the same..

  37. Hamzah Reply

    I am extremely disappointed with the Malaysian Airlines website.

  38. S.D & M.C.B Wilson Reply

    My husband and I are absolutely disgusted with the zero responds from Malaysia Airlines and their staff! This morning – June 13, 2011 – my husband and I went out of our way to travel to the MAS office in Penang to sort out yet another online booking problem and unwillingness from MAS staff to help us. Help was needed because your website was not functioning proper and the number we had to deal was manned by a very rude person! We have been busy with MAS airlines now for over 5 hours and still we are not one step further! We are not in your system. Our MAS ENRICH numbers are not valid for some reason and your staff claims we have not send any complaint even though I have the registered receipts here with me. Please be so kind and read our first complaint and deal with it and after that we can proceed with our second complaint, our online booking where we paid and all of a sudden the price went up with RM30 per person and no time was given for seat allocation! We have asked to be called back on our landline:There is no need for us to convey to you that we are absolutely disgusted with the MAS service and it seems we are not alone!

    ENRICH number: MH063041646 + MH066942013

    Penang May 2, 2011

    Assalamu’alaikum. Salam sejahtera.

    On April 5, 2011 my husband and I boarded flight MH1143 (Penang- Kuala Lumpur). When we checked in we made sure that all our luggage was labeled through to Miri, our end destination. We received our boarding passes for Penang – Kuala Lumpur and the Kuala Lumpur – Miri (flight MH 2594).
    Flight MH 2594 had gate B 11 printed on the boarding pass.

    Well before our departure time we waited at gate B11. As time went on we were joined by 1 female passenger and 6 male passengers. We could see the plane but no MAS pilot or any other Malaysian Airlines employee were visible. As time went on all of us started to get rather nervous. We listened to the broadcasts, we asked around, asked Malaysian Airline personnel but nobody was helpful! By sheer luck we were told by a pilot that he just heard that we had do run to a gate B11, right at the other side of the terminal! We are seniors, 70+, we can’t run no matter how much we want to! Besides that, it is very upsetting!
    Arriving at boarding gate B11 all passengers waiting with us told the staff in no uncertain terms what they thought of the mess-up. The Malaysian Airline personnel, 3 young lads thought it was very funny. They actually had the gall to make a snide remark to my husband and myself, a remark which was overheard by another passenger who was so kind to tell them in Bahasa that they would be reported by him and that nobody had the right to verbally abuse us! We finally boarded the plane and our long awaited holiday could start!

    We arrived at Miri airport and waited for our luggage. That turned out to be a continuation of disaster number one! After waiting for a long time with no luggage in sight we were eventually approached by the Marriott Hotel limousine handler and a female Malaysian Airline employee. It turned out that our luggage was “lost”. We were ushered into the MAS office. We had to describe our luggage, look at suitcase photos and were told that Malaysian Airlines would contact us if and when the luggage was found. When found it would be transported to our hotel, free of charge, a remark which we thought was thoughtless and uncalled for!

    May I tell you that we had booked this trip many, many months in advance. May I tell you that you have absolutely no idea how much we looked forward to this trip. And may I tell you that April 5 is my birthday and that the trip was part of my present! Not only was an extra birthday present in the luggage, something we never ever have done before, but in the luggage were also all our medicines and my jewelry! After all Malaysian Airlines has a top reputation!!! We kept our fingers crossed and departed to the Marriott hotel. The Malaysian Airline lady had told us that she would contact us, sadly she “forgot”! We called, and called and called. We asked the hotel desk to call for us and finally we were told that the luggage would arrive with the last plane. That would also mean that we could not change from our travelling attire into proper evening dress which we wanted to do for my birthday dinner, we could not brush our teeth etc. etc. I could cry, what a disappointment! The Marriott hotel was marvelous, there where the Malaysian Airline staff failed, they stepped in. We got bathrobes, toothbrushes etc. etc. Consequence of waiting for our luggage was that we had to stay awake till the hotel staff brought the luggage to our room! That was well after 1 am the next morning! We had been on the go since 8AM on April 5, 2011! My 69th birthday was, thanks to the Malaysian Airline staff a total disappointment and disaster, we were virtually bushed!

    Returning on April 18, 2011 to Penang things went smoothly and whilst waiting at KLIA we got talking to other passengers from our Miri – Kuala Lumpur flight (MH 2591). It turned out that 11 passenger departed on April 11, 2011, at 8am for Kuala Lumpur – Miri. Their luggage was lost as well and the treatment they got was even worse than what we experienced. They called many many times the Miri MAS airport office. It was either engaged or just not answered. All 11 passengers had to travel to Miri airport to get some answers.
    There is no need for me to tell you that they were angry. However there is a need to tell you that you may have lost some valuable customers because, as they told us, travelling with Air Asia losing luggage does not happen! I did point out that Air Asia does not label through! That was something which did not matter, it was safer and cheaper to fly Air Asia.

    My husband and I can’t convince other travellers the plus side of travelling with Malaysian Airlines, however we feel that we do have to tell you that my birthday was messed up in a most unfortunate way! You may think…oh well, there will be other birthdays. We hope so, but for a twice recovered cancer survivor “life” is very precious and each day is a very very special one.

    We leave this with you. Yes we are shocked and very disappointed. We look forward to your comments!

    Take care, keep in touch and God bless you all!

    Stewart D Wilson
    Marijke Claire B van der Hulst e/v Wilson
    10-7-05 Seaview Garden
    Bukit Ria – Mount Pleasure
    Batu Ferringhi
    11100 Penang

  39. Nadya Sahari Reply

    I am Eva Zimmermanas from Germany, working as a Managing Director of Revitacura Sdn Bhd the new project of helping selected young obesity sufferers to overcome their condition. I would like to arrange an appointment with the embassy to discuss about our 6 month project entred upon sailing around South East Asia and Australia to help selected young obesity sufferers to overcome their condition. We named it REVITACURA project .I am planning a two days trip starting on 13.06.11 until 15.06.11 to Kuala Lumpur and if I may, I would like to arrange an appointment with the person incharge to discuss about our 6 month project, centred upon sailing around South East Asia and Australia.
    I really hope we can rearrange a meeting so that we can discuss much further about the matter.Thank you for spending time to read my email and really looking forward to meet you

  40. Vinesh Bhimani Reply

    I would like to send an email message to the Customer Care Centre about my recent travel experience from Kuala Lumpur to Hyderabad. Kindly let me know the email id.

    Thanks and regards
    Vinesh Bhimani


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