Contact M1 Limited: Find below customer service details of M1 telecommunications company in Singapore, including phone and address. You can reach the below contact for queries on new M1 mobile connections, billing or cancellation, internet plans, broadband complaints,  or other questions on M1 services in Singapore.

M1 Head Office
M1 Limited,
10 International Business Park,
Singapore 609928

M1 Customer Service
Phone: 1627 or (65) 9680 1627
Phone: 1622 or (65) 9680 1622 (business users)

Customer Care Centers
You can visit the below addresses for registering value added service, pay or enquire about your bills, report loss of SIM cards and much more.

1) Paragon
290 Orchard Road
#B1-28/29 Paragon
Singapore 238859

2) Change Alley
30 Raffles Place
#01-27/28 Change Alley
Singapore 048622

3) IMM
2 Jurong East Street 21
#01-20 IMM Building
Singapore 609601

View/Pay Bills
To view or pay your M1 bills online click here

Online Shop
Click here to visit the M1 online store. You can find here mobile brands such as HTC, BlackBerry, Apple, LG, Nokia and Samsung. For mobile plans, you can find products such as ValueSurf, LiteSurf, Extreme Safer, SunLite, SunSaver, SunMax, Talk All You Can plan, and more. On the website you can read features for each of these plans, whether you are looking for free outgoing calls, free local SMS, and local data bundle. SuperPac is the the best mobile plan of M1 and offers free local incoming calls, outgoing calls, local data surfing and easy reload every 30 days. In addition, you can also find broadband plans such as mData Value, mData Lite, mData Max and mData Extreme.

Recharge Prepaid Phone
To recharge your prepaid M1 phone click here. You can top-up using internet banking with DBS/POSB, OCBC/Plus!, UOB or Citibank

SunPerks is the loyalty programme of M1. SunPerks points can be earned on every payment done towards the phone. The points can be redeemed any time for several different rewards. For more details browse

About M1
M1-mobilesM1 Ltd was founded in the year 1994. It is a leading telecommunications company in Singapore, with over 2 million customers. It services include mobile and fixed communications. The company also provides international call services, including mobile and fixed-line international direct dial services and international calling card services.

M1 was the first in Singapore to offer High Speed Downlink Packet Access (HSDPA) and first to launch ultra high-speed fixed broadband services on the Next Generation Nationwide Broadband Network (NGNBN). The company’s current shareholders are Axiata Investments (Singapore) Limited, Keppel Telecoms Pte Ltd and SPH Multimedia Private Limited. M1’s broadband offers speeds of up to 28 Mbps and 5.76 Mbps respectively. M1 had revenue of $781.6 million SGD in 2009.

This article has 12 comments

  1. Sida Reply

    Hi M1.

    I left Singapore in December 2015 and applied to keep my number for half a year. Yet, I have received an email stating my latest softbill as well as a total balance of -S$13.78 which I was not clear how it was caused.Since I am currently not in Singapore, I cannot register online and manage my m1 account, I hope to check whether my number is still kept and how I can terminate it when I come back to Singapore on 25th of July, 2016.

    Thank you and have a nice day.

  2. june Reply

    Is the service down today?
    I tried to call 1627 but it prompted ” Not registered on network”.
    First time encountered this problem.

  3. NAY CHI WINT Reply

    Last week I lost my prepaid M1 sim card that I bought from mobile shop using my name and my ID. Do I need to inform M1 about that? If the card was used by other person, I am afraid that it may affect to my work pass. Please let me know what I need to do for loss of prepaid sim card. I am waiting from you as soon as possible. Thank you very much for your consideration.

  4. Angry bird Reply


    -The phone call services are so poor and I need to wait more than 5 mins to get to the operator
    -The operator’s tone like no energy at all.
    – The person in charge of services don’t have the skill to guide.
    – The web site is too limp and I even can’t find where to view my MMS.
    – I felt very ridiculous to know that the MMS link was hide at the ” FAQ” instead of at the personal account site or some places which more easier to view. Even who guide me to find it also can’t find the place of MMS link.
    – I even can’t send out my message from the form M1 provided.

  5. Luke Reply

    It is now 16 Jan at 10.45p.m. and my phone is still showing “No Service” (no M1 signal) and customer service hotline is still an engaged tone…had tried to reset my phone…had tried turning it on and off several times…had tried to catch M1 attention and post on M1 Facebook but the post was taken down…my whole family (3 accounts) is with M1…sigh…so lonely…yet not alone…hundreds, perhaps thousands are affected…sigh…

  6. aditya Reply

    lost M1 sim card, no xx.
    request the number to be blocked by m1 service provider.

    kindly acknowledge.

  7. Ho Koon Hong Reply

    Plse assist to stop all message send to my phone via “77877” with immediate effect. Put on record I won’t pay for any charges for the message send out from “77877”– Your immediate action is appreciated.

  8. Daryl Reply

    Horrible service. I waited for 50 MINUTES before it was answered.

    And even than, there was NO FOLLOW UP action.

  9. Lim Jeffery Reply

    I have beeen calling 1627 for the last half and hour or so.
    It is very annoying to wait for a reply, yet the music plays on and on.
    I am of the view that the management should do something about it.
    Will be obliged if you or any of your staff can call me via cell phone number 90996013.

  10. Goh Reply

    I have been trying so many times calling 1627 yet nobody answers the is always on music..Very very poor service..please do something about it.

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