Contact IRCTC: Customer care, phone of IRCTC Railway Reservation


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Rating: 6.7/10 (14 votes cast)

Contact IRCTC: Find below customer care details of Indian Railways’s IRCTC. You can reach the below contact for questions on online ticket reservation, cancellation, refund or other queries on IRCTC. Besides contact details the page also offers information and links on IRCTC products and services.

IRCTC Head Office
Indian Railway Catering and Tourism Corporation Ltd.,
9th Floor, Bank of Baroda Building,
16, Parliament Street,
New Delhi 110001
India

Phone: 011-23311263/23311264
Fax: 011-23311259

IRCTC Customer Care
Phone: 011-39340000
044-25300000 (Chennai)
Fax: 011-23345900

IRCTC Email
care@irctc.co.in
etickets@irctc.co.in
shubhyatra@irctc.co.in (Shubyatra users)
______

IRCTC Online Reservation
To book trains through IRCTC website click here

PNR Status
To check your ticket PNR status click here

Train Status/Timetable
To check train arrivals/departures or to view the timetable click here

Tourism Packages
Palace on Wheels
Royal Orient Express
Golden Chariot
Deccan Odyssey
Royal Rajasthan on Wheels
Buddhist Circuit Train
To book these luxury tourism packages click here

About IRCTC
irctc-logoIndian Railway Catering and Tourism Corporation Ltd was launched in the year 2003. IRCTC was established by the Ministry of Railways to manage the catering and online ticket reservation of the Indian Railways. IRCTC’s online website is one of the most visited and largest in Asia. The IRCTC website has lakhs of registered users and has over 2 lakh daily visitors. At least 100000 tickets, including I ticket and E ticket are booked daily across India from the website. One can book ticket through credit cards, net banking, EMI and cash cards. The classes available include First class, AC 2-tier sleeper, AC 3 tier, AC chair car, Sleeper class and Second sitting. Concession tickets are available for Senior Citizens. If you dint know, Indian Railways has the world’s fourth largest railway network.

Contact IRCTC: Customer care, phone of IRCTC Railway Reservation, 6.7 out of 10 based on 14 ratings

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101 Responses to “Contact IRCTC: Customer care, phone of IRCTC Railway Reservation”

  • nk paul says:

    This has reference to my travel dated 26.03.2013 by Train no.16525 IJK to BNC in S4 Coach, seat no.01. There was no water in the coach starting from Irinjalakuda station to Bangalore Cant. On reaching Trichur station it was brought to the notice of train Ticket Examiner , however it was informed that the same will be taken care at Palaghat. I hear some announcements at Palaghat regarding Bogies no. 03, 04, and 05. However, no water was made available in our Bogie no. 04 till the end of my journey.

    Kindly inquire about this and arrange for suitable remedial action with compensation for the hardship during the entire train journey.

  • Rekha says:

    I have booked a ticket from IRCTC on 10th Dec 2012 from NgP to SC through Dakshin Express (Train No. 12722)
    for date 24.01.2012 with transaction ID 0605574214. Payment is deducted from bank and payment status is showing “Settlement Requested” in “Failed Payment Refund status”. Whereas in my bank account the Rs. 804/- was deducted and I had also not got any ticket against such payment. Kindly arrange for payment settlements.

    • Rao says:

      I have booked a ticket from IRCTC for MS to RJY (Chennai Egmore to Rajamundry) in Circar exp (Tr No.17643) and a sum of Rs.181/- was debited from my bank account (Citi bank credit card). After few seconds a message came…TIME OUT. Ticket was not generated. I have checked booked tickets and also mail. Ticket was not generated. Hence I have booked another ticket for the same train for the same date and its PNR No. is 4147181602. The amount again was debited from my bank account and ticket was generated. Kindly arrange for refund of my first payment.

  • Amitava says:

    Though the money transation is successful and deducted from my bank account but ticket is not generated . I called the customer care at 12 pm ( more than 10 times) but no one responding.
    Customer Care No. 011 39340000 – not responding.

  • Shravan says:

    Hi,

    I need a confirmation regarding RAC confirmed ticket.
    PNR no : 444 – 3696096

    I made a booking of 2 seats of 3AC while it was waiting 12/13 in (Prasanthi exp – 18464)
    (Age – 65 & 50) – senior citizen
    Now it got confirmed but no berth allocated.
    Is there a chance of getting Lower berth while chart gets prepared as they are senior citizen.

    Please confirm waiting for ur response.

    Thanks & Regards,
    Shravan

  • Anmol Mehrotra says:

    Hello..
    I booked a ticket from New Delhi to Kanpur Central in Brahmaputra Express…But i haven’t got any ticket on my E mail address and the travelling fare has already been deducted from my account (PNB Debit card). Kindly forward my ticket to the email address mentioned above…
    Thanking You.
    Regards,
    Anmol Mehrotra

  • Nils says:

    Sir, I posted wrong cell no. while booking the tickets. Now that the ticket is booked, how can I get SMS on my correct cell no.?

  • Garimesh Sharma says:

    I have booked a ticket from IRCTC on 29th May 2012 from Jaipur to Gotan through Marudhar Express (Train No. 14853) for date 07.05.2012 with transaction ID 0505164495, but still payment is not received from bank and payment status is showing “settlement failed”. Whereas in my bank account the Rs. 605 has deducted and I had also not get any ticket against such payment, Kindly arrange for payment settlements.

  • nagendra singh says:

    no sms has been received till date for a reservation ticket having pnr no-2804137814,the said ticket was booked on 29th of may 2012 & the journey date is 4th of june.

  • SANJAY H KULKARNI says:

    I am a member of Shubhyatra having membership no. as 21172059427. Shubhyatra Membership Expiry Date is 06-Jun-2012. I am trying to get it renewed but it was not renewed giving some reason during processing. Now only 20 days balace for expiry of account. I want to renew the same. Please help me.

  • R.Balakrishnan says:

    Sir,

    We have booked two tickets from Egmore to Ramanathapuram to be travelled to day for our site workers. They do not have any proof of identity to carry with them while travelling. Will authorities allow them to travel today?

  • Abhishek says:

    after cancelling tickets ”settlement failed” msg has appeared in my account will i get the refund or not?

  • Jaspal says:

    dear sir,
    I’ve booked ticket online thru my irctc acc on 02-04-12 from delhi to mumbai . The fare was debited, but i couldn’t recieve any ticket print copy. plz refund my money When will my amt refunded?

  • birendra says:

    Dear sir, I was booking a ticket on 23-02-12. My money is deducted while the ticket has not been confirmed.
    When will my money be refunded all?

  • Neha says:

    Hi Team,

    I was booking a ticket yesterday and the payment page got stuck and amount got deducted but the ticket was not booked. So will i get my money back because till now i have not got any refund.

  • sawan says:

    Dear sir, I was booking a ticket and while transaction my net connection failed.
    But my money is deducted while the ticket has not been confirmed.
    When will my money be refunded? Can i rebook my ticket?

  • Ashish says:

    Please arrange refund for cancelled tickets. The amount must be credited back to my bank account.

  • sikander says:

    My login id and password have not been received. Please send them earliest to email.

  • harshkulkarni says:

    dear sir,
    I’ve booked ticket online thru my irctc acc on 27-01-12 from belgaum to ranebenur(01-02-12). The fare was debited, but i couldn’t recieve any ticket print copy. Now its showing ticket has been cancelled due to transaction failure. When will my amt refunded?

    • Nasir Husan says:

      dear sir,
      I’ve booked ticket online thru my irctc acc on 30-01-12 from Anand Vihar (New Delhi) to Muzaffarpur(Bihar)(13-04-12). The fare was debited from my credit card a/c and authorised payment code 5699, but i couldn’t recieve any ticket print copy.When will my amt refunded?

  • Darshan says:

    Refunds of cancelled Railway Tickets not credited in Credit Card Account.

  • Rajesh says:

    Dear Sir,
    I have registered for online booking in irctc on 27.01.2012, they sent me login id & pass word to my e mail id but they did not send mobile verification code to my mobile number, but i request mobile verification code to go further, i have problem with mobile verification number, kindly do the needful.

    • amit kumar says:

      I have booked a ticket through irctc.co.in at around 1:30 pm on 19March 2012 in Mumbai, from date of journey 13/05/2012, with the name of 5 passengers, through bank of Baroda card. The total fare of Rs 8445 has been deducted from my account, but no ticket was shown in booked history. Payment is deducted from my bank. So kindly credit the amount back in my account.

      Please, credit the amount back in my account

      FAILED PAYMENT REFUND STATUS
      S No. Transaction ID Pay Status Reservation Status Total Amount Bank
      1 0473912814 Settlement Requested Not Booked Rs 8445 SBI Debit
      2 0473871138 Settlement Requested Not Booked Rs 8445 bob
      3 0473836819 Settlement Requested Not Booked Rs 8445 bob

      • Ramesh says:

        Dear Sir ,

        I have booked my ticket of 11 june 20011 from hdfc online net banking account, but payment transaction on my account does not show the transaction. Please inform me about this process and return back my amount in my bank.

  • neha says:

    Hi
    I have been using my IRCTC account for last 4-5 years and on Tuesday i got a pop up saying my email id need to get verified so i clicked on that ,it said your new password is send to your email id but i have still not got any passowrd and hence not able to log in,Please help as i have booked tickets for which i need to get print outs.I am traveling in feb

  • Snehasis says:

    I tried booking e ticket from HWH to NEW DELHI RAJDHANI EXP through SBI Debit card. but the amount Rs1765/- was debited from my account despite of me not receivng the ticket. how do i get my money refunded? journey date 16-2-2012.

  • Sandeep says:

    I have booked 4 tickets 3 days ago. I got a message to verify my email I’d on the screen. After clicking now it shows password has changed and new password sent to my email I’d , which has not happened. I am trying to generate a new password but the answer to my secret question is not matching.

    • Sirisha says:

      Exactly the same with id as well.

      I have booked tickets few days ago. To check PNR status , I log in again then I got a message to verify my email I’d on the screen. After clicking now it shows password has changed and new password sent to my email I’d , which has not happened. I am trying to generate a new password but the answer to my secret question is matching. But no new passwd to my email I’d

    • sushil kumar says:

      since last two day i am not able to login to my IRCTC account. In opening window when i am tryin to login, I get message “Invalid Username or Password. Please relogin.”

  • Pravin says:

    Myself Pravin and since last 4.5 year, I am the active member of http://www.irctc.co.in.

    since last two day i am not able to login to my IRCTC account. In opening window when i am try to login ” Invalid Username or Password. Please relogin. ” this massage is come out.

    I have been booked various ticket for the month of February 2012 and for travelling I have to take the print out for the same. from the booked ticket i have to cancel some ticket.

    So, you are requested to send me my password for the user id “xx”. so that i will enjoy the service of IRCTC online ticket booking.

  • Ranjit Kumar says:

    I am unable to login in my irctc account.My user details are not working.

  • chalam says:

    Train no 17487. I made a booking on 21st Jan through my Andhra Bank debit card. My amount was debited but ticket has not been booked. Please refund my amount as soon as possible.

  • arunkumar says:

    I have been using IRCTC site for ticket booking for last 5 years through my personal account. I wondered why the same userID and password combination is not working now. I requested for change of password. Website said that password has been set and sent to my email address. I have not received any email so far from IRCTC. I badly need to take some print out of tickets already booked in my personal account. Customer care number not working and complaint lodged through email but without any reply. I desperately need some help to open my account……

  • j p mahato says:

    Sir,
    I have booked an e-ticket (PNR No. 6503328711) from KGP to NLDS by PURUSHOTTAM EXP.
    date of journey 27/01.
    Now I want to change my boarding place from KGP to PRR.What is the procedure?

  • Rao says:

    Dear Sir,
    I have cancelled my ticket, but the amount was not credited to my account. Please do the same asap.
    K SHANKAR RAO

  • harikanta says:

    I want to know status about one of the train for last one week is that train arriving on the time or delay..
    Train No – 12246
    Train name – Duronto ex.
    From Yasvantpur to Howrah Jn..

    Kindly let me know how much time it was late..

  • susant says:

    I have been using IRCTC site for ticket booking for last 3 years through my personal account. I wondered why the same userID and password combination is not working now. I requested for change of password. Website said that password has been set and sent to my email address. I have not received any email so far from IRCTC. I badly need to take some print out of tickets already booked in my personal account. Customer care number not working and complaign lodged through email but without any reply. I desperately need some help to open my account……

  • Joseph Koyippally says:

    I gound that someone changed my email ID and password for my IRCTC service. I had some points in my shubhyatra account.It was imposible to recover my password and open the ID. I complained to care @irctc.co.in, called up customer care number 01139340000 and the response has not been helpful for the last five days. Now, I understand that there are many others with similar compalaints even in this site. IRCTC may have to look into it.

  • Debi says:

    sir,i had booked a ticket having transaction id -0429448254 and the pnr is not being displayed and it is being shown in failed payment refund status and the reservation status is showing that it is not booked.also an amount of Rs 188 has been deducted from my sbi account having reference number as xx.so kindly let me know if my ticket will get booked or the amount would be refunded to my account so that i would take the necessary steps regarding booking another ticket or get confirmed that this ticket has been booked.waiting eagerly for your response as soon as possible.

  • pavan says:

    good day sir,
    i booked a ticket for 7th jan and it is having WL 10 RLGN ..
    does that mean it is confirmed or not?

  • Thaker says:

    I have booked ticket for morning 7 am flight. By mistake I had cancelled but then I contacted IRCTC on phone and through mail.
    I also got reply from IRCTC customer care mail that they have forwarded my request to concerned team for ignoring my cancellation
    I seek information that ticket is valid for tomorrow flight

  • suneel says:

    i have booked online in tatkal from new delhi to kalka..due to some mistake, i posted wrong mobile no. there…i want seat cofirmation message on my correct number

  • lakhsmi says:

    I am unable to get the verification code to go further for my booking, please solve it, thanks

  • Hari says:

    I registered for an ID and even the confirmation of mobile was also number. However am yet to receive my passport. there is a delay over that.

  • Dipty says:

    I booked a railway Ticket in 1A . In the Ticket it shows Status/Confirmed and Seat/Bearth :0000 . What does it mean by???

  • R Natarajan says:

    sir, I wanted to reserve a ticket online through netbanking (SBI netbanking), but due to some service network problems, the amount was deducted Rs 530 & the ticket wasnt booked. how do i get the refund?

  • Atik Ahmed says:

    I tried booking e ticket from New Delhi to Sultanpur through SBI Debit card. but the amount was debited from my account despite of me not receivng the ticket. how do i get my money refunded?

  • paul says:

    Sir, I booked (3) tickets from erode to mumbai through sbi net banking. my money was deducted. but however the ticket was not confirmed..pleaes refund back my amount.

  • dr kishor says:

    Thak you IRCTC
    I got refund of deducted amount. The faith in IRCTC will remain. I am sure in future such problems wont occur. However, there is much room for improvement, especially the website security and speed.

  • siva rama krishnarao I says:

    i tried booking e ticket from vjayawada to hubli through citi bank credit card. but the amount was debited from my account despite of me not receivng the ticket. how do i get my money refunded?
    where should i place the complaint?

  • Kishor says:

    wanted to reserve a ticket online through netbanking (SBI DEBIT CARD). Booking was from pune to mumbai cst 12/11/2011 pragati express, but due to some service network problem, the amount 324 was deducted & the ticket wasnt booked. how do i get the refund?

  • sandeep das says:

    Dear Sir,I have booked two nos ticket but these tickets are cancelled but refund payment is not recived yet. what do i do to get refund payment.

  • Mantu says:

    Dear Sir,I am unable to login with the ID I was using. Need to reset password with my email .

  • Suresh says:

    i wanted to reserve a ticket online through netbanking (SBI DEBITE CARD), but due to some service network problems, the amount was deducted & the ticket wasnt booked. how do i get the refund?

    • CCC - Sam says:

      if the ticket hasnt been booked..you get a refund automatically..check after 24 hrs..

    • satyendra singh yadav says:

      i wanted to reserve a ticket online through netbanking (SBI DEBITE CARD), but due to some service network problems, the amount was deducted & the ticket wasnt booked. how do i get the refund?

  • Mishra says:

    I am unable to login with the ID I was using. Need to reset password with my email.

  • Dilip says:

    I have booked an I ticket PNR xx, but have still not received.

  • vipin nair says:

    i wanted to reserve a ticket online through netbanking (idbi), but due to some service network problems, the amount was deducted & the ticket wasnt booked. how do i get the refund?

  • srinivasarao says:

    Today between 10am to 11am i was doing a ticket transaction from ngp to bza…I couldnt complete the reservation and tried four times..all the four times an amount got debited from my account. Please investigate the matter.

  • Pradeep says:

    I got ID and Mobile verification code but not the password. I tried many times but i am getting reply that my password has been sent to my email, but nothing yet.

  • Benny says:

    I booked my train tickets for up and down from Secunderabad to Palakol on Sunday. Now am trying to login with the same ID but I get message password is incorrect. Please help me to relogin.

  • javed says:

    Dear Sir
    i booked a ticket from kaifiyat express from Azamgarh to lucknow on 12 october but i was charged double because there was some interruption and i got only one ticket booked but i was charged two times and i have not received my excess amount.

  • NT says:

    I want to book an e ticket to travel by Rajdhani Ex.NZM to New Delhi on 19/10/2011. I want to board at Agra please tell what to do through net?

    • CCC - Sam says:

      register yourself at the website here and then click on “plan my travel”..after that you can search for trains from agra for your preferred date..payment can be made through net banking or credit/debit card..

  • prateek says:

    hello sir, i cancelled 2 ticket on 20 september but till its is not credited in my credit card, i am giving you the detail of ticket

  • ravichandramohan says:

    Dearsir i got user id &mobile verification code but i did not get username&password for my email till now

  • vivekanand says:

    Dear Sir, I booked a ticket From Toti To Asr On 01-11-11 date of journey is 05-09-11 TRANSFER TO 30338422541 sbi Now this ticket is not displaying in my booked History thus I am not able to take out its print. Please help me my mobile no. is ***

  • ashok kapoor says:

    We have booked our Two Tickets against PNR No. xxx (NZM to SC) & xx (SC to NZM) in the name of xxx (Age-64) & xxx (Age-61). As I mentioned, we both are senior citizen , & we got a Upper Birth, which is very difficult for us, so I would like to make a humble request, to kindly allot us LOWER BIRTHS for ease.

    • CCC - Sam says:

      am not sure if there is any facility to get a different birth after seat is booked..while booking however this is possible.. may be you could cancel the ticket and re-book or can even just travel and exchange seats with young co-passengers

  • ramanan says:

    Dear Sir,
    My user id is locked and i am unable to access my online account in IRCTC website. It is asking for sending the mobile verification code. But the verification code is not received in any mobile number which i gave in the website.

  • riyaj ahmad khan says:

    Dear Sir, I booked a ticket from Mumbai central to Amritsar for 05-09-11. I forgot to take a print and now I also dont remember the PNR no.

    • CCC - Sam says:

      if you booked from the irctc website then you can login and go to “booked history” menu..there you will see an option to print past tickets..

  • Kapil Jain says:

    Dear Sir, I booked a ticket From Dli To Rmu On 11-8-11 date of journey is 19-8-11 PNR No. is 2653153355. Now this ticket is not displaying in my booked History thus I am not able to take out its print. Please help me my mobile no. is ****

  • bhushan says:

    WHILE BOOKING THE TICKET VIA INTERNET THE AMOUNT OF MONEY IS DEDUCTING BUT THE TICKET IS NOT BOOKING ?

    • CCC - Sam says:

      if any money has been deducted while the ticket has not been confirmed..you will have the money refunded automatically in three days..or even 24 hrs..I suggest you call the customer care asap

  • vaidyanathan says:

    Dear Sir, I am using your portal for the last 4 years. Now i could not login to my ID: subbunath and it is displaying that your password is incorrect. However, I am using my regular password only. Please help us to login and book the ticket. PL.TREAT THE SAME AS MOST URGENT.

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