Contact HTC: Customer service, support of HTC mobiles


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Rating: 3.7/10 (13 votes cast)

Contact HTC: Find below customer service, support of HTC mobiles in US, including phone and address. You can reach the below contact for queries on HTC smartphones and tablet, or to report a complaint on your handset. You could also contact the numbers for purchase or discounts/deals. Besides contact details, the page also offers information and links on HTC products and services.

HTC Head Office
23 Xinghua Rd. Taoyuan 330, Taiwan,
R. O. C
Phone: +886-3-3753252
Fax: +886-3-3753251
Email: To email HTC click here

HTC US Head Office
HTC America
13920 SE Eastgate Way,
Suite 400 Bellevue, Washington 98005
Phone: 425-679-5318

Customer Service
US: 866-449-8358 (toll-free)
UK: +44-1279-206-906/+44-845-890-0079
Canada: 866-449-8358

Service/Repair (US only)
AT&T: 1-888-354-2375
Sprint: 1-877-293-0807
T-Mobile: 1-888-356-2375
US Cellular: 1-888-944-9400
Verizon: 1-800-229-1235
Non-Carrier Device: 1-800-229-1235

Worldwide Contacts

Asia Pacific
Australia: 1300-482-482
China: 400-821-8998
India: 1800-1033-566
Indonesia: +62-21-5695-4393
Japan: 0120-686-850
Malaysia: +60-355-698-878
Korea: +82-1588-3220
New Zealand: +64-9-9250415
Philippines: +63-272-833-88
Taiwan: +886-2-8761-5959
0800-088-858
Thailand: +66-264-03399
Taiwan: +886-266-391-147
Hong Kong: +852-3520-1234
Singapore: +886-266-391-147
Vietnam: 1900-555-567 /
+84-838-620720

Middle East/Africa
Bahrain: 8000-4059
Egypt: +20-238-272-820
Iran: 887-090-90
Jordan: 18-800-001 (code: 3115)
Kuwait: +20-238-272-843
Oman: 800-753-00
Qatar: +20-238-272-843
Saudi Arabia: 800-820-0079
South Africa: 0800-982773
UAE: 8000-200-0078

Europe
Austria: 43-192-873-67
Belgium: +32(0)2404-0616
Czech Repub: 800700741
Denmark: +45-701-423-60
Finland: 800-114-214
France: +33-170-759-171
Germany: +49-692-222-7334
Greece: +30-2111980955
Ireland: +353-16-968-474
Lithuania: +880030766
Netherlands: +31(0)20-715-7310
Norway: 800-11576
Poland: +48-22486-3297
Portugal: +35-1-800-814693
Russia: 8-800-200-4820
Spain: +34-914-146-588
Sweden: +46-85-055-6438
Switzerland: +41-44-580-6245
Turkey: 081-128-800-12
Ukraine: 0800 504 6210

Latin America
Argentina: 54-11-52543461
Brazil: 4003-0482
Colombia: 57-1-524-0482
Mexico: 52-555-0151239
Venezuela: +58-212-3357610

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Locate HTC Store (US)
To locate a HTC store in US click here

Popular HTC Phones
As of 2011, the most popular HTC phones include HTC Sensation, HTC Evo 3D, HTC ChaCha, HTC Salsa, HTC Incredible S, HTC Desire S, HTC Wildfire S, HTC HD7, HTC 7Pro, HTC 7 Trophy, HTc 7 Surround, HTC 7 Mozart, HTC Desire Z, HTC Desire HD, HTC Aria and HTC Flyer (tablet).

About HTC
htc mobile logoHTC Corporation was founded by Cher Wang in the year 1997. HTC is today one of the fastest growing companies in the mobile sector. Headquartered in Taiwan, the major smartphones manufacturer employs over 8,000 people and had revenue close to $10 billion in 2010. HTC was ranked as the 31st most innovative company in the world (2010) by Fast Company. HTC sold some 25 million handsets worldwide in 2010. The company has established partnerships with major mobile brands in Europe, the US, and Asia. Known for its innovative approach, HTC was the first to create color palm-size PC, Microsoft-powered smartphone and first Microsoft 3G Phone.

Contact HTC: Customer service, support of HTC mobiles, 3.7 out of 10 based on 13 ratings

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20 Responses to “Contact HTC: Customer service, support of HTC mobiles”

  • Patrick Deo says:

    I bought a brand new HTC butterfly in malaysia, within 2 weeks now facing problem with the mic. I sent it for repairing,but still face the same problem. Contacted the local HTC service center and complained , but they did not take as a serious issue. Until now it is still pending.

  • koustav nag says:

    I recently bought HTC desire SV. It was such a defective phone. Also the customer service is very bad. I dont think this brand suits the Indian market. They are selling bad products, and technicians do not know how to solve problems. You cannot fool the consumers.

  • Gaurav Jain says:

    Hi,

    I own a HTC desire v (IMEI – 352795054027478) bought in OCT 2012 which have a hardware/software problem. Initially there were thin lines which appeared on the screen. Customer support executives suggested few checks which I performed post which they suggested to visit the service center which I did and got the screen replaced. Post the screen change now the device restarts automatically with error message “Abnormal Reset”. Secondly the plastic body is not fixed properly (as it makes little sound). The customer care agents say that the records from the service center are not updated and try the same old techniques which do not work any ways. Now if the records are not updated how is the customer responsible for it. Its again HTC guys playing with the customers. I have spent a lot of time on the HTC call centers and a visit to their service center and can not afford to do it any more. Why is HTC not understanding that harassing the customers will not solve any purpose rather they would loose the respect they have earned as a brand. I am sick and tired of the issue now and not at all willing to accept a device with already having issues in it. I am very sorry to say but HTC has lost all its respect in my life and will never buy HTC in my future. It is not possible to for me to spend a sum of INR16500 twice for cell phones. Kindly get the device replaced or will have to knock the doors of the Consumer Court as HTC is seriously harassing me now. Kindly acknowledge and help in resolving the issue. Requesting you to kindly come out with a real solution rather than giving suggestions as to what I should do. I have executed the suggestions given by HTC i.e. Customer center visits, Service center visits, emails and nothing worked so far.

  • airin says:

    i just purchased a htc desire VC dual sim cdma-GSM. It is a terrible phone. The camera is worse! And the battery does not charge properly and the backup is of very few hours. Probably not more than 2 hours. I feel lost getting this mobile. Plus the customer service of htc in Indonesia is pathetic.

  • Amit Kumar says:

    Just 2 week before i bought an HTC Desire C cellphone. While purchasing i read the review on internet and it mentioned the internal memory as 4 GB whereas in cell its only showing 1 GB internal memory. For this I called many times to your customer service office, but no response.

  • Laura Pallett says:

    For HTC, the most impossible company to contact…

    It was on Monday when I bought your phone,
    So far it has given me much cause to groan.
    A HTC Wildfire S that is more like ice,
    Definitely not a super-fiery ‘S’ device.

    It is my first android; I was quite excited,
    Alas, my hopes of greatness have been blighted.
    The battery capacity, quite frankly: terrible,
    To charge it twice daily is so unbearable!

    I followed the rules; I did it all right,
    Let the battery run flat then charge it overnight.
    Wi-fi, Bluetooth, automatic updates- all disabled,
    Even these measures do not guarantee usage is enabled.

    It is quite ridiculous that my phone appears to hold no charge,
    Especially seeing as my use of it is not all that large.
    I am yet to browse the internet and have only downloaded a few apps,
    Surely the battery should be able to handle that!

    And then, even when I go to charge my phone,
    (Which- let me tell you- is every time I’m at home!)
    The status of ‘fully charged’- it never quite reaches that ascent,
    Instead seems insistent on staying at ninety-nine per cent!

    I want to know what you intend to do,
    For I am at a loss and have no clue.
    I definitely don’t think that I can bear,
    Having to charge my phone everywhere!

    If anyone knows how I can actual email a complaint directly too them, then I would be most grateful for your help!
    Thanks,
    Laura

  • Akshay says:

    Hi, I have purchased HTC EVO 3D handset through online. I stay in India and the Device is manufactured in Turkey. Now my device says there are Updates available for Android 4.0. When I contacted the customer care of India regarding the Update they told me to contact the Customer care of Turkey, for confirming whether the Device would be “LOCKED” after performing the Update. So I would appreciate if somebody could help me on this.

    Thank you.

  • Lungisa says:

    Hi
    I bought HTC ONE V on contract from Nashua Mobile in Johannesburg,the phone came without a manual,no SD Card,no Internet cable and the wi-fi does not connect…it keeps saying connecting but never get connected.I spoke to a lady in Johannesburg who helped with the application for contract but she ran away when I raised these complaints with her.Can someone help, or is it ok that the phone does not come with manual, internet cable to connect to PC and no SD Card?

  • nicci says:

    Please read the below correspondence and advise. After contacting my service provider via email and receiving no response and then contacting them on their CellC Facebook page and receiving no help, I am now desperate. I’ve contacted Leaf, CellC and the HTC call centre. I have not received any sort of customer service!!! Someone needs to take responsibility, make a plan, and help me!!!!

    HTC TICKET NUMBERS: 12USCW22ENA002810; 12ZACW22ENA000069; 12ZACW15ENA000068; 12USCW22ENA002810

    DATE: 1-06-12:

    I don’t know what to do about this handset:

    • HTC WILDFIRE S
    • PURCHASED on the 6th of April 2012 at CELLC
    • IMEI: 357805044241025
    • S/N: SH192TR13672
    • P/N: 99HMM047 – 00 B
    • PG76100 5VDC —-1A
    • FCC ID: NM8PG76100
    • TA-2011/127

    The specs advertised were not what I received on the phone.

    It says there is 512MB internal storage on the phone, I only have 140MB, after installing ONLY Facebook HTC Sense, Whatsapp, and a Volume+ which cannot be moved to SD card, I have 17MB free.

    IT CLEARLY SAYS INTERNAL STORAGE: 17MB free, 123MB USED. NOWHERE DOES IT MENTION THE 372MB BEING USED TO SUPPOSABLY “MAKE THE PHONE RUN AT OPTIMUM LEVELS” WHICH WOULD MAKE UP THE FULL 512MB.

    I cannot delete any of the pre-installed apps that were on my phone when I bought it, apparently they cannot be removed or moved to the SD card.
    I have deleted all contacts from my phone and have them saved on my sim-card and don’t allow contact linking. Even this does not help with the memory.
    I have no other apps installed other than the 2 listed above which ANY smart phone should be able to accommodate as everyone uses these applications, and Volume Booster – see below.
    Any time I want to do anything on my phone, I’m told the internal memory is low and have to go through the process of cleaning up the memory before I’m able to do what I want to do, even though the clean up does nothing.
    It’s all very well that the advert of the phone says “BROWSE THOUSANDS OF APPS!” What it doesn’t mention is that you cannot install any of them because the phone has pathetically low internal memory.

    I HAVE ALREADY CLEARED HISTORY, CACHES, MEMORY, AND DONE A FACTORY RESET. NONE OF WHICH HAS HELPED! DO NOT ASK THAT I DO THIS AGAIN, IT’S BEEN DONE AND HASN’T WORKED!

    The volume levels on this phone are a joke! I could not even play songs or videos for friends until installing volume booster (204kb) which improved the volume a tiny bit. PLEASE NOTE THAT THE PHONE MEMORY WAS ALREADY CLAIMING TO BE LOW AND THE PHONE WAS HANGING BEFORE I INSTALLED THIS APP. It’s not a speaker problem though, even when using headphones, the volume level is ridiculously low. I have missed messages and phone calls because of this problem.

    I guess it doesn’t matter though as the phone is so slow that when I “pull the ring” to unlock it, it hangs for up to 5 minutes before I can do anything. This isn’t a touch screen problem. The phone just hangs.

    When I have an incoming call, I unlock the phone and it will continue to ring, but the phone hangs, so I cannot answer the call. I can just sit and stare hopelessly at the screen as the person attempts to call me.

    The same thing happens with my alarm. It will go off and I unlock the screen and then it hangs so I cannot select “dismiss”. I have endured the alarm going off at sleep intervals for over an hour because I cannot dismiss the alarm. I eventually have to go and deactivate the alarm setting so that it will stop going off. If I forget to activate it again though, I miss appointments because my alarm doesn’t go off.

    The camera also boasts great shots with the 5 MP camera with flash. If the phone doesn’t hang when attempting to capture a special moment, the picture it snaps is almost always grainy or blurry. It appears like a good picture on the phone, until it is loaded onto a computer or social site. This is extremely disappointing as I have lost out on loads of wonderful picture moments that I could have easily captured forever if the camera did what is promised.

    I am currently unemployed and have missed several job opportunities due to not being able to answer calls as listed above and therefore not being booked for interviews.
    This is causing copious amounts of depression and stress in my life and as I am unemployed, cannot afford to do anything about it.
    Why not book interviews via email? Well, my phone no longer downloads email because the memory is too low.
    How about getting job updates via the twitter application peep? The memory is too low to load peeps.
    And Facebook? Well it continues to freeze and the force close option comes up.

    I have sent though an email about this phone already, and received a call from the international call centre telling me to take the phone in to be repaired.
    So now I must sit without a phone for several weeks (even though I’ve only had the phone for 7 weeks) to see if there is an error with it?

    I don’t think this is at all fair to me and is certainly not good customer service.
    I truly believe that I should be given a new phone that delivers all the features promised by the website.
    I paid for a service I have not received and the error is on HTC’s side. I want what I paid for!

    I haven’t even had this phone for 3 months, it’s still brand new and would either like a full refund or given a new phone.
    Please could you get back to me and advise what I should do?

    DATE: 04-05-2012

    I received an email from William at HTC that said:
    “Your HTC Wildfire S was originally built for ‘mild’ to ‘moderate’ users. It was created for those who wished to make calls, send texts, and occasionally surf the web. The internal memory cannot hold several high memory applications.”
    ON YOUR WEBSITE UNDER HTC WILDFIRE S IT SAYS:

    ‘SURF THE WEB IN STYLE WITH MULTI-WINDOW BROWSING, PINCH TO ZOOM WITH AUTO TEXT REFLOW, AND FLASH VIDEO SUPPORT. THE HTC WILDFIRE S LETS YOU TAKE GREAT SHOTS WITH THE 5 MP CAMERA WITH FLASH, TAG YOUR FRIENDS IN THE PICS AND INSTANTLY POST THEM TO SOCIAL NETWORKS FOR ALL TO ENJOY. EXPLORE THOUSANDS OF APPS ON ANDROID MARKET™ AND SEND YOUR FAVORITE ONES TO FRIENDS – SO EVERYONE CAN GET IN ON THE FUN.”

    THIS IS NOT ADVERTISING FOR SOMEONE WHO WANTS TO JUST MAKE CALLS, SEND TEXTS, AND OCCASIONALLY SURF THE WEB.

    YOU CAN BE SUED FOR FALSE ADVERTISING!

    I didn’t bother replying as the email is a no-reply address and I wasn’t going to go through the website again and get ANOTHER person who asks me to do everything again and ANOTHER ticket number.
    —————————————————————————————————————————————

    DATE: 07-06-12
    I received from your call centre today.
    They were very unhelpful and said whatsapp is the reason my phone isn’t working.
    Even though on the website for the Wildfire S it states that you can browse and download thousands of apps.
    I download one of the most used apps by android and get told it’s the reason for the trouble I’m having?
    I cannot accept that.
    I was then told I need to send the phone in and they cannot give me a loan unit for the duration of the repair time. They said they cannot confirm when there will be units available and because they can’t confirm that, they can’t follow up as to when there will be one.
    I can’t go without a phone because they want to repair my unit that isn’t even three months old and might not even have a hardware problem. I need a phone.
    Should I advise all future HTC users to get a backup phone because the customer care can’t provide for their customers?
    The lady (I didn’t get her name as her accent was very bad) said there was nothing else she could do.
    I then asked to speak to a manager or superior and she said there was no one there.
    I asked for contact details of a manager and she said she didn’t have any to give.
    She said she would email her manager and get her to call. I asked for that email and she said she wasn’t allowed to give it to me.
    I then asked why a customer wasn’t allowed to have contact details of the customer care representative and she put me on hold.
    She then got back to me about 5 minutes later saying she was going to put me through to her manager.
    I can only assume now that she was lying about no one being there.
    The manager, Iman, claimed to be the Head of Customer Care for HTC South Africa. She told me she understood my dilemma and won’t close my case but escalate it.
    I have no idea where the head of the department escalates queries to, but none the less, that’s what she said and she told me she would let me know if they could find a loan unit but that the service is not actually offered.
    When I asked her for her contact details so I could follow up in case I don’t hear from them, she told me she didn’t have any.
    I asked for an email and she said she doesn’t have email.
    I asked for a number to call her on and she said she didn’t have one. I asked for the number of the phone that she was speaking to me on at that very moment and she gave me the call centre number.
    I asked her for her extension and she said she didn’t have one.
    I do not understand how the “Head of Customer Care for HTC South Africa” does not have an email address, direct line, or extension number.
    Please could you advise what I should do now? I’m VERY frustrated and upset!

    DATE: 08-06-12

    Dear Nicola Joy Cox,

    Thank you for contacting HTC.

    In regards to your enquiry, kindly be informed that yesterday your case was investigated, however we really do apologize for the inconvenience, but unfortunately the repair center cannot provide you with a loan device as they do not have any loan devices available.
    I understand that you are unhappy , but please be informed that we have already tried our best to get you a loan device, but the repair center had informed us that they cannot offer any loan devices, as they do not have any available.

    THIS IS UNACCEPTABLE!!!! PLEASE HELP ME!

  • anna tayag says:

    hi i have a htc sensation xe w/ beats,,i would like to know how to configure my internet mobile as per my network provider,they dont have the configuration for htc

  • nicholas aplin says:

    I have a HTC desire s, my 3rd one due to touchscreen errors claimed through phone insurance!!!! It now turns off unexpectedly and shuts down with no error report at least 3 tines a day. I am furious with the phone and service HTC has provided me with as for such z large amount of money paid you’d expect the device to actually work, I would like to take ny complaint to the highest possible level, I would like to give HTC another chance and would like the option to choose a complimentary phone of a few offered.I have all records of repair and purchase of the phone and of previous complaints made and if I fail to here back in the next 14 days I shall send a letter by recorded delivery and seek advice as to how to take my complaint higher, an angry customer. Nick, Plymouth

  • Haydee Salonga says:

    My HTC wildfire is having trouble connecting to any wi-fi. It just keeps on scanning but cannot find the supposed wi-fi connection.

  • deep mehta says:

    HTC customer care number for india 1800-1033-566 is not working…

    A very bad Customer care service in India.

  • Suhail says:

    I bought a brand new HTC Explorer but i don’t know how to activate voice dial option. Do i download it from Android Market or Not?

  • VJ says:

    big fan of your products…love them..so far have faced no problems..

  • C S Rajan IAS says:

    I purchased HTC Salsa in Jaipur, India, a month ago. Your local Customer Service Centre is poorly managed and non responsive.My queries do not get responded to. My request for extra Charger, Battery and SD Card have been pending for a month. If you want to survive in India you need to professionalize your services and make it more IT enabled. Pl direct your local Call Centre to contact me and address my requests. C.S.Rajan, Addnl Chief Secretary, Govt of Rajasthan

  • nina says:

    Hi i have an htc chacha phone.. ive noticed that in my message inbox ..the name of the contact does not appear? what should i do?

  • AK Upadhyay says:

    I have HTC Desire HD Set, purchased in June2011 in India. Since today morning, I am not able to listen the Voice of Caller and Caller Tune, except through Speaker Phone ON. Please advise me the remedy. I will be in China from 18 – 30th Sept. can I get this problem rectified in China also.

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