Contact GoAir – Find below customer care details of GoAir, including phone, email and address. You can reach the below contacts for queries on GoAir reservations, refund/cancellation, baggage complaints, reschedule of ticket or other questions. Besides contact details, the page also offers information on GoAir.

GoAir Customer Care
Phone: 1800 222 111 (MTNL/BSNL)
Phone: 09223 222 111 (all phones)
Email: [email protected]

GoAir Head Office
Go Airlines (India) Ltd.
1st Floor, C-1, Wadia International Centre (WIC),
Pandurang Budhkar Marg,
Worli, Mumbai 400 025
Fax: +91 22 67410001

GoAir Schedule
To check GoAir status and flight schedule click here.

About GoAir

goair GoAir is a low-cost Indian airline owned by Jehangir Wadia, the great-grandson of Muhammad Ali Jinnah. Established in 2005, GoAir is based in Mumbai and currently has services to 21 destinations. Currently, the airline operates some 156 daily flights.

GoAir is currently servicing the airports at Ahmedabad, Bagdogra, Bengalooru, Chandigarh, Cochin, Delhi, Goa, Guwahati, Jaipur, Jammu, Leh, Lucknow, Mumbai, Nagpur, Nanded, Patna, Pune and Srinagar.

In fact, GoAir initially launched with the objective of commoditizing air travel, to offer airline seats at marginal premium to train fares across India. Jeh Wadia is the Managing Director of Go Airlines (India) Pvt Ltd.

This article has 17 comments

  1. Yash Saluja Reply


    I have booked my flights from Delhi to Jammu for 9th April 2016
    Flight no G8-180 PNR YUV5RW
    which has been cancelled without stating any reason.

    Could you please confirm whether we will get any other flight in place of cancelled one.

    I have to tried to call on Customer care services but no response.

    Looking forward for your early response.

  2. Ujwala Reply

    My daughter was traveling on nagpur Mumbai flight on 8.12.15 at 9.20 am .when she reached there her checked in luggage lock seal was open and 12000Rs were robbed from her bag from two different purses,her whole bag was upside down.I have booked first time with Go air and had a very bad experience. In the complaint box I found multiple such complaints against Go air.
    I will never recommend go air to anyone

  3. Shilpa Reply

    I am not happy with your service. I had booked 2 flight tickets for my parents via make my trip for 29 Nov at 12:40 Hours. This fligh was cancelled and i received no intimation about the same. Got to know this from one other passanger who happend to be my relative. When i called tje airlines, there is no option but to take a fllight early 9.30 AM or in the night 8:00 PM. Both the time is not feasable and as they are senior citizen and 12:40 was our preferred time. If I had know this, I would have opted for other fligh at the same time. I am disappointed with the service.Thankfully I got to know well before the date of travel.

  4. shishir Reply

    This is in reference to complaint given on dated 17-08-13 ref no.IXC 1455.we traveled to a flight G 8-383 from Mumbai to Chandigarh our bag was detained at Mumbai airport without any reason and we came to know when we reached our destination at Chandigarh airport. First of all the staff of go air was not able to give any reason where the bag was. After a long search about an hour they came to a conclusion that the bag has been detained at Mumbai airport for some security reasons. We were informed the bag would be coming next day. And next day the bag finally arrived, the bag was given to us in a very shabby condition, there was a lady on the duty, who handed over the bag and told us to sign the yellow slip before handing the bag. Even I showed her the bag which was torn from various sides. she told me in response to write a complaint on a plain paper which she will forward to their head authority. When asked if she will mark a email copy to me, she refused stating that it will be forwarded appropriately. After asking number of times what was the reason to detain the bag, no particular reason was given. When I opened my bag there was few valuables missing. My Ray ban glasses ,my wife marriage bangles and her cosmetics were missing. If I calculate the worth of these items, appox Rs 14000 would be the cost of the valuables. Even after several visits to the airport, no particular reasons were given about the detention of our bag. Lastly they told us to contact Mumbai airport authority and ask the reason out there. I am really disappointed with the kind of service and the behavior of the airport staff of Go air. There is not even a facility of CC tv. Please look into the matter and let us know the reason why the bag was detained who was the person who has intentionally stolen our valuables. Please investigate into the matter or we are compelled to even go to the consumer forum or media.

  5. mohrir Reply

    While travelling through go air flight from mumbai to shrinagar ( via delhi ) flight no G8337 & G8 201 , on 04.05.13 , rupees 31000 ( cash ) were stolen from my baggage. Since then am following with go air officials and the Kesari tours & Travels ( my travel agency for this tour ) but nothing has been done till date.

  6. sudhir Reply

    I had revised my booking or myself and my son to early morning flight from Chennai to Mumabi as your flight on 18.08.2012 is cancelled. I have requested to send copy of the revised ticket on my this email id. But not received so far. How much time it should take to send a revised ticket? Very poor service.

    • sanjay Reply

      We had booked couple of tickets ( 13 number of tickets ) from your esteemed company ( GOAIR ), with

      PNR Number – UY7QVO
      Flight Number – G8 382 From – Chandigarh to Mumbai.
      Date of Travel – 07th Jan’13.

      The flight was to initiate from Chandigarh to Mumbai.

      With due respect to your company executive, we were constantly in touch with them for the past 5 days, with the assurance that the flight would fly in time from Chandigarh on 07th Jan’13 .

      Further, to this,the Company officials also confirmed that, by looking into the present weather conditions, if the weather does’nt permit on the day of flight , the company officials would intimate to us atleast 48 hrs before hand , so that Company officials may make alternate arrangements for the travel. .

      Surprisingly, it was only now i.e. 12 hrs before we got a call from the landline number
      022-67281300 that flight is cancelled , and we shall have to reach New Delhi tomorrow ( 7th Jan’13 ) before 8 am if we want to board the flight, else the tickets will be null and void.

      If you track our tickets, we had a plan to spend our precious time with family and kids at Goa for couple of days only , and not to create a mess, as it happened with Non Cooperation from your official staff.

      After receiving a confirmation call from your Mumbai office number, we had to hurriedly pack our luggage ( as confirmation received only 12 hrs before hand) and by keeping our family’s life under the risk, due to dense fog, we made our arrangements for the travel from baddi and Chandigarh by road, requested from hotel near to Airport at New Delhi to accommodate for a night so that we may board the flight on 7th Jan’13 well in time from New Delhi for Goa.

      As we paid the entire fare to your esteemed company from Chandigarh to Mumbai, AND drove by road from Chandigarh to New Delhi , spent the night at nearby Hotel, kept the entire family and kids under the extreme cold with sleepless night, we would now seek a refund of all expenses.

  7. sudhir Reply

    I have received message over phone that flight at 10.20 am on 18.08.2012 from Chennai to Mumbai is cancelled. I had requested for book my self and my son on the same day early morning flight at 5.20 am. I had also requested to send me ticket immediately on this email id also. But not received so far.

  8. Rohit Reply

    Dear Sir / Madam,

    I am regular passenger for GoAir Airlines since last year, I mostly travel between Delhi – Pune. I appreciate your ground and on board service.
    I need your help, as my head office of Volkswagen India is located in Pune, so for travelling reimbursement purposes all boarding passes had been couriered to Pune from Delhi but unfortunately somehow the consignment got misplaced during transit. As per the travel policy it is required to produce the boarding passes for my travelling reimbursement process.
    Your early & positive response will be highly appreciated.
    Thanks for your support.

  9. Pankaj Jain Reply

    This has reference to the telephonic discussions held with your executive today regarding refund of Rs.1000/-.

    We have booked one ticket on 18.01.2012 through Makemytrip Booking ID NF2203414975937 in the name of Mr. Pankaj for Delhi-Mumbai for 22.01.2012. The details are as under:-
    MakeMyTrip Booking ID – NF220341497*5937*
    Booking Date – Wed, 18 Jan 2012
    Itinerary and Reservation Details

    Go Air
    Delhi (DEL) Terminal 1D
    Sun, 22 Jan 2012, 07:00 hrsArrival
    Mumbai (BOM) Terminal 1B
    Sun, 22 Jan 2012, 09:05 hrs Non-Stop Flight
    Duration: 2hr 5m
    Refundable Fare
    Cabin: Economy

    We have received msg from Go Air that the flight departure time is preponed from &.7 A.M. to 6.30 A.M. and if anybody wants to cancel the ticket they
    can cancel and no cancellation charges will be deducted. According to that I have cancelled my said ticke and I have received message for credit
    of Rs.3280/- & you have deducted Rs.1000/- from the said ticket. The total amount was Rs.4280/-. Hence I request you to kindly refund me Rs.1000/-
    also immediately. I want total refund of Rs. 4280/-.

    Kindly do the needful immediately.

  10. Devendrajit Bawa Reply

    I had booked one ticket from delhi to Mumbai on 11.01.12.The details are as under Go Air G8-162 airline PNR XEO4G8,travel date 20.01.2012. I understand that flight stands cancelled.The ticket was booked through internet banking. please refund full amount to Bank of India a/c No.xx

  11. Balram Misra Reply

    What is Contact number or E mail ID of Go Air office at Lucknow Airport.

  12. Bechan Reply

    I am trying to book ticket from the website. Three tickets from Goa to Mumbai on Nov 1, 2011. The price according to website is Rs 4,100. I am not able to successfully complete the booking on the website.

    • CCC - Sam Reply

      you can call the customer support and they will help booking the ticket..else try airline portals like or

  13. himansu mishra Reply

    sir,i have completed my AME course & training from the KINGFISHER AIRLINES .Hence to continue with further aeronautical experiance i would like to work as an apprenticeship in your organization.
    Looking forward for a positive reply.
    Thanking you…….

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