Contact Globe Telecom: Find below customer service details of Globe Telecom in Philippines, including phone and address. You can reach the below contact for queries on new Globe Telecom mobile connections, billing or cancellation, internet plans, prepaid / postpaid subscriptions, or other questions. Besides contact details the page also offers information and links on Globe Telecom services.

Globe Telecom Head Office
Globe Telecom Inc.
5th Floor, Globe Telecom Plaza
Pioneer corner Madison Street
1552 Mandaluyong City, Philippines
Phone: +632 730-2000

Globe Telecom Customer Service
Phone: dial 211 or 730-1000
Phone: +632 730-1212 (postpaid customers)
Phone: dial 171 or (02) 730-1000 (landline customers)

Email Support
Write your complaint or feedback to talk@globetel.com.ph or custhelp@globetel.com.ph
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Globe Stores
Click here to locate a Globe store nearest to your street. You can find Globe centers in all major cities including Quezon, Manila, Caloocan, Davao, Cebu, Zamboanga, Antipolo, Pasig and Taquig. You can visit a local Globe store to recharge your prepaid, subscribe to Globe services or to pay your pending bills.

Globe Downloads
To download ringtones, wallpapers and games for your Globe connection click here

View Bills
To view your Globe bills online click here. You can also subscribe to special promotions here.

About Globe Telecom
globe-telecom-philippinesGlobe Telecom was founded in the year 1935. It is a leading telecommunications company in Philippines with over 25 million subscribers. Globe provides voice and data services through its GSM network. The second largest cellular service provider in the country, Globe plans to invest about $700 million to modernize its network in the next five years.

For prepaid connection, Globe offers Globe Prepaid SIM that gives users several plans to choose from. Some of the voice, text and data offers include Superunli AllTXT25, Super Sakto Calls, Duo, Super Duo, Super Unli, Super Surf, Power Surf, BlackBerry Max, Surf All Day and BlackBerryMax. Users can recharge their prepaid connection through online banking, mobile banking and from AutoloadMax (AMAX), Globe’s electronic reloading service.

For those looking for postpaid connections, Globe has wide range of plans and devices to choose from. You can find phone brands such as Nokia, Samsung, Apple, and BlackBerry. For postpaid phones, there are plans such as My Super Duo, My Super Txt All, My Super Surf, My Super Plan Family, My Super Plan Unli Surf, and Platinum.

If you are looking for broadband internet connection, there is Globe Tattoo. You can access internet through Tattoo Stick, Tattoo MyFi, Tattoo SuperStick, Tattoo DSL, Tattoo Torque and Tattoo WiMax. The Tattoo broadband stick lets you connect the device to any USB port on laptop or desktop. You can also make phone calls with Tattoo Stick. Tattoo MyFi is a service through which you can connect up to 5 devices and access speeds of up to 3.6 Mbps. Tattoo SuperStick is a 4G-enabled service with speeds up to 7 Mbps. There are prepaid and postpaid plans available for this service. If you are looking for an affordable plan, then Tattoo WiMax is the perfect choice. To enjoy blazing speeds, there is Tattoo DSL with speeds up to 3 Mbps. One of the fastest broadband service in the world, Tattoo Torque promises speeds up to 100 Mbps. Call 730-1000 for more details.

This article has 11 comments

  1. Fernando R.Rivera Jr Reply

    I would like to complain against Globe Telecom for its service WIMAX Wireless Broadband offered to me and I guess other clients who availed of the same product and was not informed of the changes.

    I applied for a two (2) year lock up period with Globe Telecoms Cotabato Branch for a WIMAX Broadband (Residential) with a monthly subscription fee of Pesos Eight Hundred Ninety Nine (P899.00) last July 2014 under customer code no. 853867361. The product according to the the sales agent in Cotabato is of unlimited surfing and browsing and up to 10 users as long as you buy your own router, although normally the signal becomes weak as the number of users increases but not unlike this new modem they installed.

    The modem installed was a 3G signal and even up to six (6) users, one (1) laptop and five (5) mobile phones simultaneously, my signal was strong and all users (family members) experience the same signal strength not until this last week of May (my first complaint call to 211) when I complained of a weak signal that I experienced and other users when the modem was change to 4G/LTE when one of their assigned representative came to our house and installed the new 4G/LTE inside my house in the same location and according to the personnel who installed the new modem, they are changing the modem because WIMAX was hacked and they are currently upgrading its service. Furhtermore, they instructed as to observe for one week and complain to 211 for any discrepancy.

    After a week of observation, the signal was still weak and I called up 211 their service hotline and complained of the signal. I called up again three (3) other service agents on different occasions and date because after complaining my signal did not improve and even deteriorated more. By logging in alone with facebook, it will take you around more than five minutes before the page can be opened and another five minutes or so to open a picture in your newsfeed and even frustrated when it does not open. The fourth service agents just this evening June 11,2015, service agent of 211 Mr. Jake Harry Musni attended to my complain and told me that the weakening of the signal was due to NTC’s Fair Usage Policy which stopped them from allowing users with unlimited browsing and surfing. Mr. Musni further explained that with the present modem, if two users will be on line at the same time, the signal will cause to weaken.

    Furhermore, Mr. Musni explained that if I want to improve my signal, I must avail of their new plan of One Thousand Two Hundred Pesos (P1,200.00) a month with a limited usage of up to 50G a month and if you will reach the maximum 50G before your next monthly bill your signal will automatically stop and you will wait again for your next months allocation before you will get your signal back. I guess the offer is deceiving. Once your in, they offer another monthly subscription fee which you will be forced to take because you have no other choice just to restore back signal previous signal you have been experiencing.

    Globe Telecom did not maintain its usual service within the lock up period and worst it offered a higher monthly subscription fee in order to restore back its signal with a limited access which I guess is a violation of the contract signed between me and Globe Telecom and also violated the consumer protection act for not maintaining its service quality. When we fail to pay on time, we get penalized for P50.00 for every bill payment. When it is now their turn of poor service we still again suffer for the consequences. Its unfair.

  2. Neri F. Salangsang Reply

    To Customer service,
    My account # 856724681 I received billing for 13March/15 to 06April/15 and 07April/15 to 06May15.My question is the static IP address which the customer representative explain that there is one time charge on Static IP for P750.00. UPON REVIEWING the bill I found out that you charge me twice on static IP Bill/march you charge P687.50 then on April bill you again charge P687.50 Pls. clarifies. there is also charge of telephone usage of P26.82 as your record which you can verify that landline is out of order on April 06 the call that is charge is on April 08/15. I paid P1299 on 3/16/15 is this for 1st month payment on my plan? or deposit? I notice you made a prorated charge of P942.82 and charge of P1159.82 April 07 Pls. clarify.
    Thanks
    Neri

  3. Jade Reply

    Please fix this problem. Got the phone last thursday and the agent said that the handset would be activated within 48 hours. It is already the 5th day and no service yet.

  4. victoria castro Reply

    This is a five-month complaint that remains unresolved:
    1)the Free blackberry handset given in July under the loyalty program is defective and does not haveemail and internet functions
    2) globe business center in ermita is unable to resolve handset defect
    3) globe overcharges for alleged “roaming” services with humanly impossible frequency rates of text messages like 90 messages in a few minutes; 45 SMS messages; 20 SMS, etc. in a billing statement
    4) to top it all, when complaints are phone in at the Globe Customer service numbers, the call agents receive the complaint and say they will record and report the complaint, only to find out after several weeks later that the complaint has not been filed nor reported by Globe’s call agent
    5) the Globe Customer service hotline is BOGUS because this has happened several times already.
    Meantime, Globe continues to charge the account and does not resolve the customer complaint..

  5. yolly Reply

    my mom just bought globe tattoo 3.6mbps last 2 days ago. but it cant connect .no signal at all..please help im far away from them thats our way to communicate thank you

  6. janinie Reply

    hey, on the first day tat we connect to ur globe broadband…the connector said that the booster is already FREE!!! AND WHEN THE BILL STATEMENT CAME…it shows 250??

  7. maritonie Reply

    yes, i sent a complaint about our telephone which up to now is still not in service, about three to four days ago, still no action from your office, please do and thank you

  8. Adrian Reply

    why i still have overdue balance of 994.48..the amount was recently paid to your agent..

  9. william lim sy Reply

    The sound of your globe telephone set are
    so inaudible that for a sr. citizen like me, can’t hardly hear what the other party is talking about. I have made several complains with your operator but nothing has been done. Is this due to the telephone set? your lines connections? I have not encounter this problem with the other telecom co. Would appreciate it very much if something could be done to address this problem. Thanks.

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