Contact Flipkart: Find below customer care details of Flipkart, including phone and address. You can reach the below contacts for queries on Flipkart products, payment, cancellation, refund or other questions. Besides contact details the page also offers information and links on Flipkart services.

Flipkart Head Office
Flipkart.com, 1st Floor,
No. 447/C, 1st A Cross,
12th Main, 4th Block,
Koramangala, Bangalore – 560034

Flipkart Customer Service
Phone: 1800 102 3547
Email: cs@flipkart.com
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Buy Gift Voucher
Click here to purchase an e-gift voucher that can be delivered to friends and family via email. The voucher can be used to buy over 7 million Indian and imported items on the website. For questions email to egvmarketing@flipkart.com.

Track Orders
Click here to track your Flipkart order online. You need to register with an email before accessing past or current orders.

About Flipkart
flipkart-logoFlipkart was founded by IIT graduates Sachin Bansal and Binny Bansal in the year 2007. With a customer base of over 2 million, Flipkart today is a leading e-commerce portal in India, employing close to 5000 people.

The company is headquartered at Bangalore, and has offices in Mumbai, Delhi, Chennai and Kolkata. Furthermore, Flipkart has its own delivery network in all major cities across the country. The Flipkart website in fact has over 8 million daily visitors, making it one of the top 30 websites in India.

Further on the numbers, Flikart website has over 11.5 million book titles. It is the largest online and offline book store in India. On the website, Flipkart features over 10 categories that includes books, movies, music, games, mobiles, cameras, computers, home appliances and electronics. Each day, Flipkart ships over 30,000 products. Flipkart doesn’t deliver items internationally.

All products sold at Flipkart are covered under a 30 Day Replacement Guarantee. The Flipkart e-commerce portal accepts all major credit and debit cards. In addition to that, customers can also pay by Internet Banking, Cash on Delivery and Equated Monthly Installments (EMI). Flipkart uses SSL encryption technology for secure shopping. All items that have the “Cash-on-Delivery Available” icon are valid for order by Cash-on-Delivery.

 

45 Comments

  1. sandeep August 21, 2015 at 10:03 am

    Hi,
    Please help I ordered a moto phone yesterday and it was a cod but later on I got a message from icici bank saying I have an offer of one thousand off on flipkart I immediately called your customer service and he Informed me yes I will get a discount of 1000 rs so I asked hi. If he is sure he said yes he advised me to cancel cod and go for card payment for discount he even cancelled my order but when I was trying to book the phone I did not got the offer so I called back and spoke to a very arrogant lady and she was least interested in helping me I was very polite and but still she said she can’t help me so at last I asked her if I can speak to supervisor she placed me on mute and I was there for 16 minutes then it was really disgusting she came back and said she is transferring me to supervisor so I asked her what she was doing on mute then I thought she will pass the phone to her manager but the lady was still lying that supervisor is busy and OD303692963689723000

     
  2. dipak July 25, 2015 at 5:36 am

    I have returned the consignment on dt:15.07.2015.I have talked to your customer service executives more than 3 times and they are telling that it will take 5 working days. It has already been 8 working days and still yet I have not got my account credit. Your customer care executives are telling too many lies.

     
  3. Gyan Prakash July 16, 2015 at 9:42 am

    Dear Sir/ Madam,

    I booked Honor 4c on date 14/07/2015 and paid Rs. 8162 by axis bank net banking it’s order No. OD103373016530011000. My Axis bank account has been debited rs. 8162 and payment reference number is 166594137. But in Flipkart my order shown Payment not Received. I talked to my bank regarding this but they told payment has debited to Flipkart and gave me payment reference number. So i want to revert my rs. 8162. You are requested to solve this issue as soon as possible.
    Regards,
    Gyan Prakash

     
  4. Greeshma July 1, 2015 at 5:30 pm

    I have ordered the product and got the product twice with the same defect – When you move the phone it makes noise like some small piece is loose inside. I have called the customer care( extremely bad- service), they give really odd timing like 7:30 am or 9 pm even after requesting them that I have 6 day week office. Then after I had a word with 3 different customer care executives and all of them told different company policy to help.
    1st executive told – it cant be refunded, company policy
    2nd executive – It will only be refunded after 3 times of return of the product – company policy
    3rd executive – Says it can be refunded but the money will be transferred only to Paytm account instead of my debit card from which I have made payment of 12500.

    Later I got the message it cant be refunded which is really not fair. It is more of a mental torture and abuse of customer rights. I had really good faith on company but the services I am receiving has deteriorated and brought me with a very negative brand association.
    Order no : OD303148463690338700

     
  5. Asok July 1, 2015 at 10:13 am

    – Actually I had received the battery is not fitted to my mobile on 18-JUN-15.

    – And the same is not fitted and replaced on 23-JUN-15 and this also not fitted.

    – Already I had discussed with your customer care(18002089898) executives on 25-JUN-15.

    – As per discussion they had confirmed that one person will come and collect with three days but till date not response from your side.

    – Before half an hour I had called same number but they had said it is already over ten days we can’t return because it is out of our policy.

    – From my side already informed on 25-JUN-15 till date they had not taken any action but they are saying its already ten days over.

     
  6. aathira nair June 18, 2015 at 6:04 am

    I have purchased a phone via flipkart through my father’s a/c . now at the time of delivery he wont be at home. how can i receive the order myself??

     
  7. Kunal Kaushik Bora September 4, 2014 at 3:03 pm

    I ordered a nivia basketball shoe worth Rs.1359 with a nivia heel support gel worth Rs. 110 alongwith the shoes as an offer(free)to be paid as cash on delivery.Today ,i.e the 4th of September I received my courier.when I opened the package at my home I saw the shoes but there is no free gift(nivia heel support gel) inside it.I want the offer which was assured to me alongwith the shoes.

     
  8. Akash June 10, 2014 at 9:00 am

    My order no is-OD40606110817. I want the refund of my cash. So please return quickly.

     
  9. Misbah June 9, 2014 at 1:34 pm

    Dear sir,

    I had ordered a black coloured flat sandal but I have been shipped with white coloured one. So please can you exchange it for the black one.

     
  10. Abhishek June 9, 2014 at 7:46 am

    I have requested a replacement for a phone canvas 2.2 and the Flipkart officer said that it will come on June 9 and the shipping address will be mailed, but now a mail comes that only refund is available.
    The order id for replacement is 40523122240. It is also mentioned in the mail that i need to create another account due to some pin code problems. Please help me.

     
  11. Aswath June 9, 2014 at 2:56 am

    Sir I have bought a R9 270x Sapphire 2gb o.c. I didn’t get the HDMI cable but in the box it says that the HDMI cable will be provided.
    Kindly help.

     
  12. Shalupriya June 6, 2014 at 12:05 pm

    I have purchased a pair of shoes on Flipkart.com, but the size wasn’t right. How do I return this?

     
  13. Aditya June 5, 2014 at 5:57 am

    Dear sir,

    I bought a product, Motorola G from flipkart.com, but within a few days it is giving me some software problem. Your executive is telling things that makes little sense and that they take some action but no one takes any action.
    My order no is-OD40525027293.

     
  14. Qayoom June 4, 2014 at 2:54 pm

    We received two t-shirts of the same colour. We need to change one. What do we have to do?
    Kindly reply.

     
  15. Chelladurai May 28, 2014 at 3:30 pm

    Dear sir/madam,

    I wish to purchase a Samsung tab-3 through EMI options. So I want to know about the procedures & how much is the total amount I have to pay with interest if its for 3 months?

     
  16. Jaison May 26, 2014 at 1:29 pm

    I have bought a sd card of 4gp on 20-05-14 and it has stopped working suddenly after 3 days. So kindly help me replace it.

     
  17. Prosenjit May 18, 2014 at 7:25 am

    Dear sir,
    My Lenovo ida A 1000 has many problems under 7 days. I am colling for 6th time to Flipkart costumer care but they do not solve my lenovo ida a 1000 tab problem. I request to please solve my tab problem.

     
  18. Suman May 5, 2014 at 5:44 am

    I purchased a number of its from flipkart for the pin code 753002.
    Why I am not being able to purchase anymore with this address. I want to purchase more items

     
  19. Smitha Upadya March 13, 2014 at 4:48 am

    I had ordered a Nikon SLR and SD card on 8th of march to Mangalore.
    I was supposed to get my product by 12th of March.
    But the local courier service people have sent back the courier without even informing me.
    I didn’t get any call or message from them.
    This has happened twice with me.
    Please take action strict against these people.
    They are spoiling Flipkart’s name here in Mangalore.

    I personally went to the courier service office and collected my order.
    They give lame reasons like, your phone was not reachable and were acting ignorant to my queries and were not even ready to search for my order.
    If I hadn’t personally been to that office, even this order would have been returned without my notice.
    Please take strict action against them.

     
  20. Neha Thakur September 12, 2013 at 6:28 am

    All the above mentioned customers should get together and file a consumer complaint. The consumer courts are very helpful and that will teach the company a lesson. There is no point in just complaining and cribbing at this forum.

    Neha

     
  21. Dhanya July 23, 2013 at 8:03 pm

    Flipkart service is pathetic. i have ordered a Samsung Tab on 23-Jun-13 and still waiting for the shipment, despite calling them on daily. Their customer service emails are just black holes, and don’t respond. Interestingly my poor feedback on their website was promptly removed by them which clearly indicates they are manipulating the feedback, and only retaining good feedbacks.. Very strange and don’t depend on their delivery system

     
  22. Krishan Kumar July 23, 2013 at 10:15 am

    Good Afternoon Sir,
    I Have ordered the HP Pavillion g6-2312ax Notebook PC , Model name: D5F89PA , Serial No. : 5CD3203F2J and Order no. OD30717093888 on 17/07/13 and got the product on 19/07/13 . I have already registered the product but for getting 3 years warranty which was mentioned in the offer ; i have to give the redemption no. to the HP with necessary documents like ID Proof , invoice copy and Serial no. PLEASE HELP ME IN GETTING THE REDEMPTION NO. FOR THIS DESIRED PRODUCT .
    THANKS…

     
  23. Hitendra May 20, 2013 at 12:26 pm

    Flipkart service is satisfactory for me till now. I only choose cash on delivery. I suppose it is better not to buy electronic or electrical items through online shopping, or else if we get issues with the product then its replacement,repair, refund etc. becomes very complicated. If the flipkart (or any other online store) people does not respond well and address your concerns then there is little left that the customer can do.

     
  24. satis May 18, 2013 at 5:25 am

    Hello,
    I had placed an order for a Datacard on 12/05/13 through http://www.flipkart.com portal. I paid the complete amount through internet banking. The order was to be delivered by 17/05//13. But yet to received now. When I was called up the customer care, they said my product has gone to wrong place. So it should be rescheduled to bangalore and it will take 10-12 days.

    But this product was very very urgent on my own business. Already I had paid for the product.
    I called up the ekart logistics company. They are not sure when it will be delivered.

    It’s only my concern, “DON’T BUY FROM FLIPKART”.
    I had made a mistake, so don’t use it in future.

     
  25. sunny kinkhabwala April 26, 2013 at 7:07 pm

    i have ordered for canon pixma mp 287 multifunction inkjet printer, in which you have described that by ordering this product i will get logitech h230 headset worth Rs 1099/- free. but on 23-04-13 i have received parcel in which i have only got canon printer without logitech headset. my order id is OD30419043374

     
  26. rafi shaik March 22, 2013 at 9:57 am

    I purchased casio digital watch by Cash on delivery.After opening courier pack I noticed the size was not same as I saw on the website. I am trying to return it now. Feel cheated.
    Purchase id no OD30316041283

     
  27. H S DORESWAMY February 7, 2013 at 10:44 am

    My son purchased 16 GB PENDRIVE through flipkart in the year May,2012.The product was good during first six months.From December onwards, suddenly it stops. Immediately, I contact flipkart people. They are not responding properly.

     
    • sachin February 17, 2013 at 6:47 am

      Be aware of this fraud. All products work only first six months.. after that only major problems occur. When i talk to customer care they said the product offers only 30 days replacement. But when i purchased the item online, their website showed 1 year replacement warranty. The customer care later gave me 4 to 5 phone numbers that dont work at all.

       
  28. Vk tak January 23, 2013 at 11:01 am

    I ordered 4 things on 7th january 2013. One hp pendrive and 3 books..I received the order on 15 jan but i was shocked to see only pendrive in the package. I dint get the books. I made online payment. I contacted customer care and they said ,”books were misplaced by their courier service..they will send books again and I will receive by 19th jan..” Today is 23rd jan, where are books..??? Now customer care is also not available. I made a great mistake by ordering from this site.

     
  29. Soulami December 11, 2012 at 11:10 am

    As far I have been ordering products through flipkart there have never been any delay..May be cause i chose to pay through Cash on Delivery.Thats the best way out and it delivers the product before time or on the given time.And Flipkart Shipping Service is great

     
  30. KADIR ALI December 5, 2012 at 1:40 pm

    I purchased desire electronic foot spa , my order ID no. OD21130150561, there is a problem in spa machine one features not working properly. I received it dated 04.11.2012 at 9 pm at below address. COD Rs 2250/-.
    I want to replace or change it as early as possible.

     
  31. Small December 3, 2012 at 6:40 am

    Guys don’t pay the amount in advance to Flipkart while ordering any product. Please choose cash on delivery option. In this case as per my experience both the courier agent and flipkart will act fast. If u paid the amout it will take more time to deliver the product….

     
  32. Tejpal November 18, 2012 at 8:26 am

    Hello,
    I had placed an order for a 32 inches LCD ONIDA TV on 9th November through http://www.flipkart.com.
    I paid the complete amount by credit card.
    The order was supposed to be delivered by 14th November.
    I called up to customer care and told them my concern.
    They said there is some paper work issue or something else.
    They saidd your shipment will be delivered by 16th November.
    Its been 18th November now. they haven’t assured me about the delivery and the issues.
    I had to gift this to my friend on his birthday.
    I had already paid for the product.
    Flipkart customer care neither pickup the phone nor contacting me back.
    I called up the currior company who were supposed to deliver my product.
    They are not sure when it will be delivered.

     
  33. koshuwu October 29, 2012 at 8:42 am

    Delivery would have been awesome if i hadn’t made a change of address but then i did have a change of address…… its taking AGES for these flipkart dudes to deliver the product i ordered…. its been 8 days!!!!! and still no news…… I personally feel these guys are a JOKE!!!!

     
  34. rupesh mehta July 29, 2012 at 11:53 am

    fast delivery and satisfied with their work….i bought one sony vaio e series laptop and i am pretty satisfied with your rates than the retail shop..keep rocking flipkart..

     
  35. kamal July 26, 2012 at 1:57 pm

    Do you have any other number other than toll free number ? I want a direct number please . Thanks kamal

     
  36. sivaraman July 4, 2012 at 4:51 am

    I brought a new Hp v250w 8 gb pendrive on your website in october 21, 2011. It has 2 years warranty. The pendrive is not working now. I am looking forward to get it replaced by your customer service.

     
  37. Amitabh July 2, 2012 at 12:08 pm

    Wanted an urgent delivery. Ordered from this website, but was not satisfied by the response. The customer service is worst!! I wont order any more products from Flipkart.

     
    • surya September 26, 2012 at 11:28 am

      same here the worst website ever!!!!!! i have ordered a game and they took 15 days to deliver it to me and the customer care is worst!!!!!

       
  38. k gunasekara May 16, 2012 at 5:16 pm

    i have bought a book ,the price is lesser in the book than they charged me. i complained with photos not received any reply for more than 3 months.

     
  39. Akshay May 13, 2012 at 5:40 am

    Hey guys the flipkart items not in stock never notify us
    And uncontactable in Bangalore 24 hrs

     
  40. mallikarjuna April 26, 2012 at 5:47 pm

    I want to purchase a mobile of MOTOROLA xt800 on EMI basis let me know how can i get. am goin to use HDFC Credit card.

     
  41. nitesh April 3, 2012 at 2:36 am

    hi u guys are just not contactable…the toll free ‘does not exist’ the delhi and mumbai numbers do not get connected and the bangalore number is always busy even at midnight and six in the morning…

     
  42. nitesh April 3, 2012 at 2:33 am

    the flipkart guys are simply not contactable for all the big ads – the toll free number does not exist – the mumbai and delhi numbers do not get connected – and the icing on the cake the bangalore number is always busy even at midnight and six in the morning….not contactable….

     
  43. n.m.kinare March 4, 2012 at 4:28 pm

    Thank you for your reply,
    With reference to your E-mail, I am not using any Credit card so Iam unable to give you any credit card no.

     

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