Contact Etihad Airways: Find below customer care details of Etihad airline, including phone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on Etihad Airways. Besides contact details the page also offers information and links on services of Etihad.

Etihad Airways Head Office
P.O.Box 35566, Head Office,
Khalifa City A, Abu Dhabi,
United Arab Emirates
Phone: +971 2 511 0000
Fax: +971 2 511 1200

Etihad Airways Customer Care
02 599 0000 (Within the UAE)
+971 2 599 0844 (Outside the UAE)

Email / Feedback
To email Etihad Airways with your comments or feedback click here

Reservations – Dubai
Phone: 02 599 0000 / 8002277

Reservations – UK
Phone: +44 (0) 203 450 7300 / 0203 4507300

Reservations – US
Phone: +1 212 554 1300
866 6 ETIHAD (toll free)

Flight Status
To check Eithad flight status online click here

Online Check-in: You can check-in online from 24 hours to 2 hours before departure. You can provide your PNR, Etihad Guest Number or E-ticket Number for identification. To check-in online and to select your seat right now click here

Baggage Information
Economy class passengers can carry 1 bag with total weight of 7kg. For checked baggage, one can carry bags with a total not exceeding 23kg. If you are a Pearl Business Class passenger you can carry 2 bags with total of 12 kg while the checked bag can have up to 30 kg weight. Diamond First Class passengers can carry 2 bags total of 12 kg while checked in baggage can have up to total 40kg. Visit the website for baggage details on flights originating or arriving in the US or Canada.

Track Lost Baggage
To track your lost baggage click here

Etihad Guest
Get miles every time you fly with Etihad Airways. You also earn miles when you fly with partner airlines or book hotels and rent cars. Your Etihad Guest Miles are valid for three years from the date you earn. Etihad Guest tiers include Guest, Guest Silver and Guest Gold. To join the programme right now click here

Etihad’s First Class Lounge in Abu Dhabi has the world-renowned Six Senses Spa, and offers fine dining, entertainment for children, beverages, champagne bar, cigar lounge and much more. Eithad also offers access to luxury lounges for Business and First Class guests worldwide.

Destinations: Etihad destinations include Australia, Bahrain, Bangladesh, Belarus, Belgium, Canada, China, Cyprus, Egypt, France, Germany, Greece, India, Iran, Ireland, Indonesia, Italy, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Malaysia, Morocco, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Sudan, Switzerland, Syria, Thailand, Turkey, UAE, UK and USA.

About Etihad Airways
etihad-airline-pictureEtihad Airways was established in the year 2003 and is the official carrier of Abu Dhabi, UAE. The airline was established as a result of a royal decree issued by Sheikh Khalifa bin Zayed Al Nahyan. With its main hub at Abu Dhabi International Airport, Etihad serves over 67 destinations in 45 countries with at least 1000 flights per week. The airline was named ‘World?s Leading Airline’ at the World Travel Awards in 2009 and 2010. It also won World’s Best First Class and Best First Class Airline Seat at Skytrax awards 2010.

In 2010, Etihad saw passenger numbers top 7 million. Etihad employs close to 8,000 staff. Etihad also operates Etihad Holidays and Etihad Crystal Cargo. Etihad plans to operate to up to 100 major business and leisure destinations around the world by 2020. Eithad’s major sponsorships include Etihad Stadium, Ferrari Formula 1 Team, F1 Etihad Airways Abu Dhabi Grand Prix, Sport Australia Hall of Fame, GAA Hurling All-Ireland Senior Championship, Harlequins Rugby Football Club and Manchester City Football Club.

This article has 26 comments

  1. Raj Patel Reply

    Can I change my confirmed flight booked date within 24 hours without any extra fee except airfare hike ?

    I want to change outbound date couple days back.

    Thank you and appreciate for your earliest reply.
    \Raj Patel

  2. Frank Reply

    Hello, my baggages were lost ! My flight is from Nigeria to Shanghai.. My bags have not been delivered to me up till now ! It’s 3days now and I have made complains. It’s too bad!
    And on Sunday I had a flight 9:20am from lagos to Shanghai I arrived at 8am to the airport due to delay from my local flight. On reaching there I was refused going in despite all my begging and explanation! So I had to buy a new ticket ! So what do I do with the old ticket

  3. Dr Fazal Ur Rehman Reply

    Is it possible to carry an LED Monitor having dimention (90* 53 * 33Cm ) from Las vegas Mccaran airport in my checked baggage to Islamabad through Los angeles. I purchased Etihad Airways return ticket from Islamabad . Thanks

  4. Gary Robinson Reply

    I recently purchased a one way business class from Phuket to Miami. Now I have to cancel and ask for a refund. My Travel Agent has informed me that it will take a month to get a refund. She said it is Etihad policy to take this long.Why do you have to hold my money so long ? I would like to use your airline in the future, so please be reasonable. Thank you

  5. sunilkumar.a Reply

    Dear Sir,
    I have took 4 tickets on 3rd OCT 2015 Trivandrum-Abudhabi-Riyadh route in Ethihad. Now we don’t want to travel .Our friends ready to take these tickets & willing to travel.Can I exchange these tickets to them by receiving the same money.Kindly reply Sunilkumar.A 00966544014583

  6. Maha Odeima Reply

    I’m a customer and guest in your programme booked and currently affected by Etihad decision to cancel a flight on 01 April AbuDhabi -Bangkok. I want a credible direct phone to call responsible manager to ensure I addressed my problem right and find best solution. I call overseas and cannot waste more time on answering machines.

  7. Venkat Mallannagari Reply

    Sir, Can I carry 40″ or 32? LCD television in Eithad airways bound to Hyderbad– India. From Chicago- USA
    Kindly advise…

  8. alexspangher Reply

    What email address should i use to contact etihad regarding a ticket change?

  9. Megan Smith Reply

    I would like to know whom I can reach regarding the In-flight Duty Free magazine? I am an ecommerce trading company based in Dubai and I would like to have my product featured in this magazine.

  10. nishanth jubair Reply

    please can you tell us if you will allow us to take 40 inch led tv on plane AUH to TRV

  11. Sheik Reply

    I Booked 4 Tickets on 06-03-2012 for my family to Travel from Abudabi to Trivandrum by Flight # EY-272 in Economy Class.
    On subsequent queries with Etihad, they informed me that the above tickets are made vide by travel agencis on 07-03-2012 itself. Please also note I already made Full payment for the 4 tickets. As I have not made any cancellation of the above 4 tickets. Kindly re-issue the above 4 tickets to travel from Abudhabi to Trivandrum on 22-Jun-2012. Hoping to hear your conformation on the issue of 4 tickets to me.

  12. Jemuel Reply

    Dear Sir / can i re-book in advance my ticket? because my visa is not yet released, my flight will be on March 31 , 2012 but till now I am still waiting for my visa .. thanks Jem

  13. John Reply

    Hello! I’m having a problem claiming my missing miles. I don’t know were to find the ticket number and PNR. hope you can help me to claim my missing miles…. THANK YOU. :)

  14. m khan Reply

    sir please can you tell us if you will allow us to take 26 inch lcd tv on plane to pakistan from the uk

  15. Charlyn Merconis Reply

    Dear Madam & Sir,
    Please i need to confirm if i can rebook my ticket this is my Booking reference 58NZF4 actaully i will be back on Dubai 05 February 2012 but i want to extend my vaction until 10 February 2012.Please can i rebook my ticket on 11 February 2012. Thank you so much waiting for your feedback…..

  16. Mohammed Zakir Hussain Reply

    Sir, Can I carry 32″ LCD television in Eithad airways bound to Chennai – India.
    Kindly advise…

  17. Sanaullah Reply

    Dear Sirs: Due to unforseen factor, I have to cancell my eticket xx to replan in spring. Kindly advise how much would be cancellation fee or can I rebook for spring. Thx

  18. Ernesto Datu Reply

    Good Day Sir,
    I want to re-book my electronic ticket in advance. Please help in this matter.

  19. ovais Reply

    I am travelling with my family and cannot even book window seats just because the etihad representative said that they cannot book seats ahead of time…i have to go to the counter to do that. My purpose to get tickets in advance was because of seats but i guess not a good start for me.

  20. Vikram.V Reply

    I am having the E-Ticket NO, But i want ticket full view.How to get the ticket?

    • CCC - Sam Reply

      please visit and get details and status of your ticket.

  21. Joe Gouta Reply


    Is it possible to purchase a ticket by paying through Western Union or to buy it from your website w/ a credit card?



    • CCC - Sam Reply

      am not sure you can pay through western union..instead of doing online can go to a local branch and pay for your ticket..


    I LOST MY ELECTRONIC TICKET and unfortunately, i can’t find my PNR or E-ticket as well….can you please send my PNR number in my email account so that i can print my new itinerary …pls..tnx….

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