Ethiopian Airlines is the flag carrier of Ethiopia and one of the largest and most successful airlines in Africa. It was founded in 1945 and has since grown to become a major global player in the aviation industry, operating flights to more than 127 international destinations (and 22 domestic ones) across five continents.

The airline is based in Addis Ababa and has its hub at Bole International Airport, which serves as a gateway to Africa and connects to major destinations across the world. Ethiopian Airlines operates a modern fleet of more than 130 aircraft, including Boeing 787 Dreamliners, Airbus A350s, and Boeing 777s.

How to Contact the Airline

Ethiopian Airlines has its headquarters located at Airport Enterprise Building, Ground Floor, Addis Ababa, Ethiopia. For queries or complaints, you can call +251 116 179 900. Those enquiries on reservations, lost baggage, cancellation or others, can be written in the form of email to [email protected] or [email protected].

Here are customer support numbers of other key regions – +86 4008-071-787 (China), +33 9 74 59 55 53 (France), 0800 0006062 (Germany), 000 8000 401 687 (India), +62 780 33218406 (Indonesia), +63 1 800 1322 0154 (Philippines), +251 116 179 900 (Saudi Arabia), +27 87 551 8262 (South Africa), +971 800 0320372 (UAE), +44 1753 967980 (UK) and +1 800 445 2733 (US).

More About the Airline

Ethiopian Airlines has won several awards for its services, including the Skytrax award for Best Airline in Africa multiple times. The airline is also known for its commitment to safety, having established a solid safety record over the years.

In addition to its passenger operations, Ethiopian Airlines is also involved in cargo and logistics services, as well as aviation training and maintenance. The airline is a member of the Star Alliance, which is the world’s largest airline alliance, and has partnerships with several other airlines.

Here are the Popular Routes

Ethiopian Airlines operates flights to more than 125 destinations worldwide, connecting passengers to major cities and continents. Some of the popular routes of Ethiopian Airlines include Johannesburg in South Africa; Dubai in UAE; London in the UK; New York in the US; Delhi and Mumbai in India; and Beijing in China.

Ethiopian Airlines’ primary hub is at Bole International Airport in Addis Ababa, Ethiopia. This is where most of the airlines’ flights originate from, and where passengers can connect to other destinations. The secondary hub is located at Lome, Togo. This is primarily used for cargo operations but also serves as a connecting point for passengers traveling to and from West Africa. The third hub is at Lilongwe in Malawi, and the fourth hub is at Lusaka in Zambia.

In terms of continents, Ethiopian Airlines connects passengers to destinations in Africa, Asia, the Middle East, Europe, and North and South America. The airline has a particularly strong presence in Africa, where it serves over 22 destinations.

How to Book your Flight with Ethiopian Airlines

There are several ways to book flights with Ethiopian Airlines, including online, over the phone, or through a travel agency. Here’s how you can book flights with Ethiopian Airlines.

Online Booking

  1. Visit the website www.ethiopianairlines.com.
  2. Click on the ‘Book a Flight’ tab on the home page.
  3. Select the option that applies to you, viz. Round-Trip, One-Way, Multicity, Stopover.
  4. Select the number of passengers and travel class from the drop-down menu.
  5. Enter departure and destination cities, travel dates, etc.
  6. Once you have selected your flights, you can proceed to the payment page where you can pay using a credit or debit card.

Phone Booking

You can also book your flights by calling Ethiopian Airlines’ customer service center by calling 000-800-100-7947. A representative will assist you in selecting your flights and completing the booking process. You can pay for your flights using a credit or debit card over the phone.

Travel Agency

If you prefer to book your flights through a travel agency, you can contact a reputable agency that works with Ethiopian Airlines. The agency will assist you in selecting your flights and completing the booking process, and you can pay for your flights using the agency’s accepted payment methods.

Payment options for Ethiopian Airlines flights may vary depending on your location and the method of booking. However, the most commonly accepted payment methods include credit cards (such as Mastercard, Visa, and American Express), debit cards, and bank transfers. It’s always best to check with Ethiopian Airlines or your travel agency to confirm the accepted payment methods before making your booking.

How to Check-in

There are several ways to check in for your Ethiopian Airlines flight, including online check-in, mobile check-in, airport check-in, and self-service check-in kiosks. Here’s how you can check in for your Ethiopian Airlines flight.

Online Check-in: You can check in online for your Ethiopian Airlines flight by visiting the airline’s official website and selecting the online check-in option. You will need to enter your booking reference or e-ticket number and follow the instructions to complete the check-in process. Online check-in is available between 36 and 2 hours before your flight’s scheduled departure time.

Mobile Check-in: Ethiopian Airlines also offers a mobile check-in option through its mobile app. You can download the app from the AppStore or Google Play, and use it to check in for your flight. This is also available between 36 and 2 hours before your flight’s scheduled departure time.

Airport Check-in: If you prefer to check in at the airport, you can do so by visiting the Ethiopian Airlines’ check-in counters. Check-in counters typically open 3 hours before the scheduled departure time and 1 hour before departure for international flights and 45 minutes before departure for domestic flights.

Self-Service Check-in Kiosks: You can also use the self-service check in kiosks at some airports to check-in and print your boarding pass. The kiosks are available at selected airports and are typically open between 3 and 1 hour before your flight’s scheduled departure time.

How to Manage your Booking at Ethiopian Airlines

Click on the link and navigate to the menu tab on the extreme right corner of the page. Click this to select the ‘Manage Booking’ option. Enter your last name and booking reference number in the appropriate fields, and click on the ‘Retrieve Booking’ button.

Once your booking is retrieved, you can make changes to your flight details, such as date and time, seating preferences, and meal choices. You can also view your itinerary and print out your e-ticket if needed. If you need any further assistance in managing your booking, you can contact Ethiopian Airlines customer service via phone or email.

Please note that some changes may require additional fees, and it’s best to check the airline’s policies before making any changes to your booking.

Overview of the Frequent Flyer Program

The Frequent Flyer Program of Ethiopian Airlines is called ShebaMiles. It is designed to reward loyal customers with various benefits and privileges based on their travel with Ethiopian Airlines or its partner airlines.

As a member of the ShebaMiles program, you can earn miles when you fly with Ethiopian Airlines or its partners, and then use those miles to redeem rewards, such as free flights, cabin upgrades, excess baggage allowance, and more.

There are three levels of membership in the ShebaMiles program: Blue, Silver, and Gold. Each level has its own set of benefits and requirements based on the number of miles earned or the number of flights taken within a specific period.

To join the ShebaMiles program, you can sign up for free on the Ethiopian Airlines website, and then start earning miles immediately by booking or flying with Ethiopian Airlines or its partner airlines.