Contact of EgyptAir customer service (phone, email)


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Rating: 5.3/10 (38 votes cast)

Contact EgyptAir: Find below customer service details of EgyptAir, including phone and address. You can reach the below contact for new flight booking, cancellation, refund, baggage claim, cheap airfares, deals or other queries on EgyptAir. Besides contact details the page also offers information and links on services of EgyptAir.

EgyptAir Head Office
EGYPTAIR Holding Company Admin complex,
Airport Road, Cairo P.O Box 11776, Egypt

EgyptAir Reservations
Phone:  090070000 / Mobile 1717

Customer Care
Phone: 002(02)26963050 or 002(02)26963057
Email: callcenter@egyptair.com

Web Support
Phone: 002 02 26964278
Email: webtecsupport@egyptair.com

Complaints/Feedback
wecare@egyptair.com

International Numbers
UK 0844 822 1110
USA 001 (212) 581 5600
Australia 0061(02) 97674321
Bahrain 00973 (17) 243 060
Canada 001 (514) 875 9990
China 0086 (10) 85275000 (Beijing)
France 0033(1)44948500/ 44948515-19
Germany 0049 (30) 889 2769 13 / 14 / 15
India 0091 (22) 22833798 / 22824088
Indonesia 0062(021) 5742471/72
Italy 0039 (06) 4871429 / 4884158
Japan 0081 (6) 6641 0747
Kenya 00254 (20) 226821
Kuwait 00965 22460956/22460957
Malaysia 066(3)21456867
Netherlands 0031 (20) 6256661
Qatar 00974458302-458301
Oman 00968 (24) 794113 /  796134
Philippine 0063(2) 8922938
Russia 007 (495) 967 0621 / 22
Saudi Arabia 00966 (03) 8649999 / 8985252
Singapore 006506 278 8811
South Korea 82-2-319-4555/6
Spain 0034 (93) 302 0349 / 302 3148
Sweden 0046(8)6636558
Switzerland 0041 (022)  7317151 / 7317152
Taiwan 008869(2)25782121
Thailand 0066(2) 2310504 / 2310505
Turkey 0090 (212) 231 11 26 / 27

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Book EgyptAir Flight
To book a EgyptAir flight online click here

EgyptAir Flight Schedule
To check EgyptAir flight schedule online click here

EgyptAir Flight Status
To check EgyptAir flight status online click here

Web Check-In
To web check-in click here

Baggage Information
Checked Baggage: F Class passengers can carry max weight of 50kgs. C Class passengers can carry 40 kgs.

Flights to/from Canada and USA
F class passengers can carry 2 bags with 32 kgs weight. Y class passengers can carry max 23 kgs weight.

Flights to/from Europe
F class passengers can carry 2 bags with max 32 kgs. Y class passengers can carry 1 bag with max 23 kgs weight.

Carry-on Baggage: Generally passengers are allowed to carry 2 pieces with max 8 kg. Visit the website for more details.

Track Lost Baggage
To track lost baggage click here

Lounges
Al Genah, Cairo Airport terminal 3
ALIOTH lounge (terminal 3, third floor, Cairo)

EgyptAir Destinations
EgyptAir destinations include Mumbai, Kuala Lumpur, Guangzhou, Seoul, Osaka, Tokyo, Beijing, Bangkok, Singapore, Algiers, Tunis, Tripoli, Asmara, Nairobi, Dar Es Salam, Johannesburg, Lagos, Abuja, Accra, Kano, Casablanca, Cairo, Addis Ababa, Khartoum,Benghazi, Moscow, Milan, Budapest, Vienna, Barcelona, Lisbon, Madrid, Istanbul, Brussels, Copenhagen, Oslo, Stockholm, Berlin, Zurich, Munich, Frankfurt, Riyadh, Bahrain, Beirut, Kuwait, Muscat, Doha, Sharjah, Jeddah, Amman, Chicago, San Francisco, Los Angeles, Washington, New York and more.

EgyptAir Plus
EgyptAir Plus is a frequent flier program of EgyptAir. You earn miles every time you fly with EgyptAir or its partner airlines. Membership levels include the blue card, silver card, golden card and platinum card. Some of the benefits you enjoy is extra baggage allowance, lounge access, upgrade and much more. To join now click here

About EgyptAir
egyptair-pictureEgyptAir was founded in the year 1932 and is Africa’s largest airline, operating from its base at Cairo International Airport. The airline currently flies to over 70 destinations including Asia and the Americas. Egypt Air’s subsidiaries include EgyptAir Express, EgyptAir Cargo and EgyptAir Tourism & Duty Free Shops. In 2008, EgyptAir became the 21st member of Star Alliance.

Contact of EgyptAir customer service (phone, email), 5.3 out of 10 based on 38 ratings

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25 Responses to “Contact of EgyptAir customer service (phone, email)”

  • Peter says:

    RE: Ref- PEK MS 11457/ Damage to Equipment———1286/2014

    Hi,
    A few months back I booked in an induction hob when I was flying to my in-laws in China from Manchester UK via Cairo. By the time we reached Beijing this brand new hob was smashed to bits!! I emailed Egypt air in Cairo they offered me half the money for what it was worth I said no way, they came back and increased the offer slightly. They have all the receipts of me buying this in the UK 2 days before Egypt air smashed it to bits.

    I said I will accept the lower offer ( I’m already out of pocket). I have asked that I will purchase a new hob when I revive the money from Egypt air and I will have it delivered to Manchester airport and they can deliver it to China or give me the cost of the delivery. I’ve sent 8 mails and I’ve had no reply please can you advise.

    Kind regards
    Peter

  • Mahdi says:

    Flew Egypt Air flight no 4D138 on April 11 to TLV directly,
    never received my luggage No. 0077MS900217.
    Filed a report No. TLVMS10942 in TLV.
    Also when returned to Cairo on 21 April I filed another report No TLVMS10947
    I still did not receive any news about my lost luggage,
    My Trip was a miserable experience without my luggage, purchased many items to survive these 10 days, now what you can do for me to compensate me, for the loss of my luggage.
    Awaiting your reply ASAP

  • sameh says:

    I bought a ticket from heliopolis sales office on 3 apr 2013. I paid with credit card 15580.00 LE, the ticket states that cancellation is permitted for cancel / no-show / refund. I went there for refund of ticket but they said they are gonna charge. Not fair!

  • Ahmed says:

    I was on flight MS915 flying from Abu Dhabi to Cairo. The plane was smelling horrible throughout the flight and when we were landing the plane tyre exploded. That was on 27-2-2013. Reason: negligence in maintenance before the plane flew from Abu Dhabi. Official Explanation for the accident: that the plane tyre deflated during landing…they described the tyre EXPLODING as a simple deflation!!! We almost died on that plane and they didn’t even give a shit after that, not a single apology and they even kept us waiting for THREE HOURS to get our luggage!

  • John Stensing says:

    Dear Sirs;
    This is to inform you of a matter that you may find helpful to those who depend on tourism for a living.
    We came into Egypt from Israel to Taba, then on to Sharm El Sheik. We had a 90 day “all Egypt visa” and valid passport. EgyptAir did not acknowledge our Egyptian visa, and would not allow us to fly from Sharm to Cairo, causing us to miss our connecting flight to New York USA. They insisted we needed a “Letter of guarantee”. One of your employees introduced us to his friend, who offered to “help”. This friend wanted $200 American dollars to write a letter. Then I realized this was illegal. Once I learned that this was illegal, I hung up the phone and walked away. Do Egyptian jails come with spa and jacuzzi? Can I get a cell with a view?

    After three hours, Customs informed them that they should have allowed us to fly. We paid for hotel, and meals that night. The next day, EgyptAir required us to pay approximately $120 American dollars to change our tickets, stating we missed our earlier flight. We informed them that we arrived at Sharm airport nearly 3 hours early with valid Visa and Passport, but their own airline personnel did not allow us to fly. They still required us to pay the $120, plus our own money for hotel, meals, etc.

    We considered returning to Egypt with two other family members in 12 months to see the pyramids and other attractions. We enjoyed meeting the people of Egyptian background and generously tried to tip hotel, taxi, tour guides and others who helped us. We enjoyed meeting many nice people, and seeing some tourist sights. However, we feel very insecure about how we would be treated if we ever returned. We lost more than a 1400 Egyptian pounds, and were delayed by a full day.
    We thought you may benefit from knowing how EgyptAir affects tourism in your country and those who depend on tourism to feed their families. We enjoyed our vacation, but will never return or use your airline.

  • Bahaa Daoud says:

    I am writing you on behalf of my father in regards to a lost baggage claim. My father tells me that his luggage was lost on his trip to Egypt on June 29, 2012 and, according to your company, he must go to Egypt to be reimbursed for his lost baggage.

    This is absolutely unacceptable. According to page four of your customer service document (found at: http://www.egyptair.com/EAnew/PDF_usa/custmer_service.pdf), you are liable for the loss of my Father’s baggage. With the loss of his baggage, my Father had barely any clothes for that trip and he lost many valuable gifts for his family in Egypt.
    Egyptair is 100% at fault and we rightfully and respectfully demand that a check be mailed to his home in New York.

    If you fail to take action, we will have no choice but to take you to court in the United States to rightfully reclaim our money. In addition, we will take this story to the news media to display the lack of attention to detail, unprofessionalism and disservice of your company towards its loyal passengers.

    I hope to hear from you soon and thank you for your understanding,

  • AE says:

    Never fly Egypt Air:
    1. They will cancel your flight and not inform you
    2. They will misplace your luggage and if you’re lucky you’ll find it after 3 days
    3. They will delay your flight for hours expecially during the high season
    4. The staff is rude and inefficient, whether on the place, or in the travel agency
    5. The planes are filthy, mainly the bathrooms and food trays
    6. They never, ever, pick up the phone when you call the travel agency

  • Marc Mielke says:

    Before we boarded we were already joking about the flight attendees appearance.. we were early and could watch them boarding – passing us while we sere waiting. Bad, bad, bad. While the male ones were ok, the female ones looked/appeared unlucky & badly groomed… body language also indicated no motivation at all. Dresses/Appearance/Grooming as well as attitude were worse than what I have ever seen before when traveling. So we expected nothing special and feared the worse.

    Very uncaring – short of being unfriendly – service. One example: After serving the meal they where cleaning up faster than one could eat said meal.

    Definitely my first & last flight with EgyptAir.

    • Marc Mielke says:

      To be fair I should say that I travel a lot with AirAsia in SouthEast Asia. Worlds apart! Groomed, always friendly and eager to make passengers happy.

  • Clint says:

    We just travelled from Cairo to JFK and came up one bag short. We have spent all day trying to call but nobody answers the phone. If anybody from Egyptair reads these, can you please call?? That bag is very important to us. Thank you,

  • rabi says:

    This was my worst flight ever. I was flying from dubai to nigeria,apart from the air hostesses being rude the plane was terrible.Then we landed in nigeria without our luggage and it has been one week now with no information whatsoever about were it is or when we are getting it back. Also i tried sending email but no one replied.

  • AllaEldin says:

    Hello,

    I am trying to do on line booking using visa card. Already, activated the account with my bank. But when reached to the step of payment after filling debt card details and pressed payment button, I received message saying ‘service not available at this time’. also,’ the transaction has been denied’. I contact my bank they said nothing wrong with web site of the bank. Pls, advise how to avoid this problem and paying on line. Thank you

  • E.M. says:

    Hello. How can I contact you?
    I have a question, I need to your email address
    I’m from Russia, Moscow office cant help me, and your site is not country of Russia.
    Often fly to Cairo. thank you

  • Mohamed says:

    Hello
    The Baggage allowance has changed . They have added 1 extra baggage to each class. Find more details in this link:
    http://www.egyptair.com/English/Pages/BaggageAllowance.aspx

  • Evans Kihuyu says:

    Hello, am trying to contact egypt air offices in Nairobi but its not going thru’ there is something i want to confirm from them,
    Regards.

  • Albache says:

    Dear Sir
    On my arrival on JFK on Mars 23 2012 I found that my bag has been delayed.
    The baggage has been located and identified at Cairo airport, but unfortunately it hasnt been brought to JFK ??

  • Yasser Seleem says:

    Dear Sir,

    I reserved a ticket for my cousin through the website. And when he reached to the airport,he was informed that his eticket was cancelled and he must pay again for a new ticket to be able to travel, so he paid for the second time amount 1306 SR in addition to the main amount 1263 SR which I paid through e-ticket using my MasterCard for the same travelling dates. I contact the bank for refund of the amount and they tell me that the money is already delivered to Egypt Air account and I must contact you for refunding. Then I tried to go through the refund procedure at the web site to fill the required format. I tried many times to contact the eService center as per written on the e-ticket, but unfortunately nobody answers at any of the listed telephones numbers or even at the new number – 022297777 – which can be got from the answer machine. The eService center information written at the eTicket is as below. I also tried to contact your office through the telephone number listed at the website for the worldwide offices information, but no response.

  • Bundit says:

    I sent my email to callcenter@egyptair.com and wecare@egyptair.com but none of them go through.
    I also tried to contact egypt air office in Cairo airport but no one picks up the phone.
    I was on a plane from Geneva to Cairo (MS772) on feb 4 arriving Cairo around 8pm. My seat was 22J and my girlfriend was sitting on 22K.
    I have left a black canon camera on the plane, if you could find it please let me know. We took a long vacation and these photos are all I have.

  • Rahima Badat says:

    In April 2011 my family of 8 and I chose egyptair as our choice of travel. We were on our way for umrah. As you may know to travel nowadays is quiet expensive. So we were looking forward to a joyful experience but unfortunately we had the worst experience with your airline and your airport officials.
    Our trip turned out to be a nightmare nobody wil want to go through.
    I know when a person travels one has to endure delays and some setbacks but the one we went through was absolutely not called for.
    Besides the delays we were lied to and made to go from one place to the other with our baggages, old parents and a 2yr old.
    We made a lot of Sabr and dua. We laid complaints to various people from egyptair but received no joy at all.
    This shows us that you have NO concern for your passengers at all. We have lots of family who frequently visit cairo and travel to Saudi and our advice to them after flying egyptair is don’t support your airline. We are planning another trip to saudi and this time we made sure that egyptair is not anywhere on our agenda. My heart goes out to all those people who were left at that airport waiting for so many hours only to be lied to over and over again. Especially the woman with young restless kids and the elderly.

  • Oli says:

    Egyptair is the worst airline I have ever used. Am stuck in Guangzhou airport and freezing in the cold with my colleague for 7 hrs coz the flight MS 959 did not arrive from Cairo. All your phone numbers in Guangzhou, Beijing and Cairo are not going through.

  • Hurwitz says:

    My wife flew from Jhannesburg to Cairo on Egypt air and lost her luggage. She has been running from pillar to post, but no help.

  • Tarang says:

    PLEASE Help me with the below. I am at a loss as to what to do. Its been 48 hours since EGYPT AIR lost my luggage and no one has been in touch. I have tried the e-mail address provided, I have tried to call lost luggage in Egypt and have had the phone put down on me and I have tried to call the local office in Dubai twice now and no one has returned my call after taking down my details…I deperately need my luggage or some information relating to it.

  • Siti says:

    Sir, I’m Malaysian.Currently , I in Madrid, Spain. I booked the flight from Madrid to Johannesburgh on 23/10/1011, Sunday.
    Reference NO : xx . I received a message, payment declined through Visa while making a booking. Please inform me if I will be able to collect the ticket with the same price ( 543.59 Euros) from ticket counter in Madrid, Spain.Pls.advise me urgently.

    • CCC - Sam says:

      fares keep changing..so if you checked the fare online already..try visiting the office same day to confirm the booking

  • Frank Hanselgretel says:

    Thanks for the free travel.

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