Contact DTDC Courier & Cargo Ltd: Find below customer care details of DTDC Courier & Cargo, including phone, email and address. You can reach the below contact for queries on DTDC couriers, tracking shipments, international consignments, delivery status, charges, cargo complaints or other questions. Besides contact details the page also offers information and links on DTDC products/services.

DTDC Head Office
DTDC House,
No. 3, Victoria Road,
Bangalore 560047,
Karnataka,
Phone: 080-25365032,25365039
Fax : 080-25514461.

DTDC Email Support (you can reach DTDC through email for queries on shipments, complaints or status.)
dtdcco@dtdc.com (general queries)
css.co@dtdc.com (complaints)
dtdcho@vsnl.com
info@dtdc.com (tracking/tracing)

Regional Offices

Ahmedabad (contact for entire Gujarat)
91-079-26577020, 2657902

Bangalore (contact for entire Karnataka)
080 – 30080113 / 9343864404

Chennai (contact for entire Tamil Nadu)
91- 044-42187070

Cochin (contact for entire Kerala)
91-0484-3048193

Delhi (contact for all major north regions)
91-011-33004444 , 30582000

Hyderabad: 040- 27899983 / 27899984

Kolkata (contact for all northeast regions)
033-33004444

Mumbai (contact for Maharashtra/Madhya Pradesh)
(022) 33004444

Patna: 0612 – 3269861
Pune: 020 – 33004444
Indore: 916627/30/31
Nagpur: 0712-2440192
Bhubaneshwar: 0674 – 3257821 / 22
___________

DTDC Online Tracking
To track your consignments sent through DTDC click here. You need to provide your DTDC consignment number before getting result. You can also get information by sending SMS ‘DTDC Consignment No.’ to the number 9845324040 from your mobile.

Locate DTDC Office
To locate a DTDC office nearest at your city click here

DTDC Pick Up Request
To have a DTDC executive pick up the package at your address click here

About DTDC
dtdc couriersDTDC Courier & Cargo Ltd was established in the year 1990. It was founded by Subhasish Chakraborty. The company today leads in the domestic courier industry with about 300 offices spread across India. DTDC handles close to 100 million shipments each year. Customers also have the privilege of tracking their consignments from the DTDC website. This tracking is also available to GSM and CDMA mobile users. DTDC in fact covers close to 10,000 Pincodes across the country. In addition to it, it has international network covering over 240 global destinations with offices in countries such as US, UK, Dubai, Singapore, Hong Kong and Canada. DTDC has about 5,000 franchisee offices. The company is headquartered in Bangalore.

DTDC’s vision is to be the most admired and successful Express Distribution Company in India. It is committed to best customer service. One of its core values is “transparency in all its transactions”. DTDC Intracity Courier is the subsidiary of DTDC Courier & Cargo Ltd. It was created for fast “intra-city deliveries and mass mailing activities”. If you dint know, DTDC delivers close to 10.5 million parcels per month to customers around the world.

This article has 36 comments

  1. Rashmi Ranjan Reply

    I am immensly dissatisfied with the Customer Care of DTDC as there is no one to pick the phone and respond to the customer query.

    Really frustating!!

  2. Pawan Kumar Reply

    Very Very Bad Service. Customer care person doesn’t pick calls. I would suggest all not to use DTDC at all.

    • P.M.Soman Reply

      I am bringing this complaint to the notice of the concerned in your company as I have not received proper service from your agency at Pathanamthitta, Kerala and Sreekariam, Trivandrum. I have sent an urgent document from Sreekariam,Trivandrum on 12.03.2013 (CN No.R10327834) to M/s Federal Bank Branch, Oonnukal, Pathanamthitta with full faith to deliver the document on the next day itself. The lady in the collection centre also confirmed my query regarding delivery. However a phone call received from the delivery centre at Pathanamthitta to the addressee to collect the document from their delivery centre instead of delivering the document at the destination. Even today the document has not been delivered to the addressee. This is totally against the service rules. Otherwise the collection centre could have intimated me regarding this type of problem at the destination point. But she had confirmed me at the time of sending the document that it will be delivered on the next day itself. Moreover the document was addressed to a Bank very famous in Kerala. Kindly enquire about my complaint and do needful to deliver the document immediately and ensure that such type of action will not be repeated from the staff in collection and delivery centres in future.

  3. Keya Reply

    I had dispatched a shipment from Ranchi (K59156971) on 17th November, for Ahmedabad. The shipment reached Ahmedabad on 20th Nov, and has not been dispatched till now (24th Nov 2012). None of the offices in Ahmedabad or Ranchi can be contacted over phone.
    The document needs to be urgently delivered. Kindly look into it.

  4. sahil Reply

    i have shipped the product on 8th June 2012 for lucknow by tracking no. Z65021574. 15 days passed but there is no information for the delivery of the same even though while calling on the customer care every time the call was disconnected…

  5. Capt. G. S. Ghuman Reply

    I booked a packet on 2.5.2012, from Chandigarh to Ferozepur Zirka. The company, DTDC charged the money in advance but have not delivered the packet. They have not replied my numerous emails. Most conceited & inefficient courier company I have ever come across.

  6. Nalini Reply

    I really wonder why it is taking so much time to deliver with in same locality. Sorry to say, Very Bad Service

  7. Bhanumurthi Reply

    Consignment no.K54128211 from BPH to VIZAG booked on 16th March 2012 is yet (22nd March, 09:40 hrs) to be received at Vizag.Please help.

  8. harish Reply

    I have booked a courier service, after one week i get to know that there is no service in that area,the status shows that the document will be returned.. still i haven’t receive the document. Very very poor service.

  9. Cdr TM Valunjkar Reply

    A consignment was dispatched from nagpur for to vasco goa on 09 mar 12. On your tracker I confirmed it reached your zuari nagar office on 12 Mar 12, Monday 1430. However it was not delivered to me till Wednesday 14 Mar 12. On inquiry your office told me no such courier has not been received. On 15 mar i drove down to the office and after lot of persuasion and argument your staff pulled out the unopened packet and my courier was located. No records of received packages was maintained. Such service and attitude towards the customer is not appreciated I request u to take an appropriate action.

  10. Ratika Reply

    My brother booked a phone from letsbuy.com. The phone was sent through your courier from Bangalore. When we received we were shocked to find the phone missing and instead of that there was two pieces of small bar soaps. There was also a huge cut on courier packing. It was all covered with cellotape. Poor service.

  11. yasmin Reply

    I had sent one consignment from Gandhinagar on Jan 6 2012 to New Zealand. Surprisingly some contents were taken out. After I brought it to the authorities notice, I was assured that it would investigated and the amount would be refunded. I have still not heard anything from the company. MY experience has been bad. Would not suggest this company to any one.

  12. Satheesh.K.P Reply

    Parcel sent from Mumbai thru doc no.100116030 to Blr not yet delivered after 10 days. What sort of a commitment do they have at DTDC. Can somebody really depend on such courier service. Got information from CS that the parcel reached Madiwala in Blr on 14.01.2012 which is not delivered to the destination which is just 10 km. Very poor service.

  13. Kaliraj G Reply

    Jan-02,2011 from pondicherry sent a parcel of pharma samples, the consignment number N93609026, till now 11.01.2012 it is not received in Srilanka. After tracking it online, it was still not sent from Chennai to Srilanka.I wonder, how long they are to keep in branch. It is a very poor service compared to other International couriers.

  14. Naveen V S Reply

    Dear Sir,

    The is with regard to the consignment number B79084013. The referred courier was sent from Girinagar(Blore) on 29-Dec-2011 to Marathalli(Blore) but till now the delivery has not been made. It has been 8 days now, None of the contact numbers given in your websites are working. Am trying to reach you from two days. Please look at the matter at the earliest and do the needful.

    I really wonder why it is taking so much time to deliver with in same locality. Sorry to say, Very Bad Service

    Regards
    Naveen V S

  15. Sunil Kumar Reply

    Even after 10 days i didnt get my courier……….Horrible service…..i tried all the customer no. nobody is lifting the call……..

  16. Subhi Reply

    Horrible service. Nobody picks up the call at customer care. Delivery won’t be there ontime.

  17. selvam Reply

    Every time they deliver late, have to call and force them to deliver, they always give the same reply “Sorry sir the delivery boy is on leave/left the job”

  18. SALEEM Reply

    Two important documents were sent via DTDC vide consignment nos B78868996 and B78868997 on 08/12/2011, but today after 5 days, the consignments have not delivered. There is no one to pick the phone in customer care. Very poor service. what is use of sending letters/documents through such lazy irresponsible service providers.

  19. Neelakshi Reply

    Guwahati DTDC service is worst.Please try to improve your service asap.I am not going to use dtdc service anymore.

  20. abhsri Reply

    worst services ever DTDC simply sucks the consignment never reaches on time most of the time they take the order & then say that it not under there service area

    I am also fed up with there customer service same response every time

  21. Vignesh Kedilaya Reply

    Crappiest service in the service world. Pathetic response from local offices in Chennai. I am done with DTDC. There is something seriously wrong with these guys commitment levels. No wonder their future looks bleak.

  22. Shyam Reply

    consignments reaching very late..are these guys sleeping? or they care for business?

  23. Dr. K.S. Rajpurohit Reply

    I did send an URGENT consignment No. xx through your Saharanpur Road, Dehradun Office to Rajkot till today(14.11.2011) evening 5:11 pm it has not been delivered. Now your office in Dehradun says that it will be delivered on 15th, November, 2011. Why this delay in service when consignment was urgent and important?

  24. senthil Reply

    Worst Serice in the world nothing but DTDC.. After one week still my document has not reached my home…Please dont sent any document through DTDC..

  25. Dr Opendro Laishram Reply

    I have been ordering a package of medical equipment from jodhpur at consignment no. Z44178887 to Imphal from 18 oct 11 but still its status is in transit.I want it faster as we need it for medical treatment.

  26. Kedar Reply

    I want this thing to be brought to your notice that the workers at Belgaum DTDC Office do not attend the calls. No doubt about your fast and reliable service but because of such people the company gets a bad remark. Please look into the matter.

  27. Rakesh Narayan Reply

    I had booked a parcel from Port Blair to Chennai & its consignment no xx
    on dated 1st nov 2011 and today its 5th nov 2011 may i know when it will be delivered.
    DTDC service is very very poor.

  28. A K JAIN Reply

    I had booked a parcel from nagpur to mundra gujrat on 21,oct 11 vide no M68431087..IT has not been delivered till date..on tracking it said under transit even after 10 days .may i know when it will be delivered

  29. montu Reply

    i checked the tracking number but the website replies that the status cannot be found..weird..need to call customer care

  30. montu Reply

    I sent a parcel from India to Saudi Arabia. It has been 12 days that I sent but the parcel has not yet been received.

    • CCC - Sam Reply

      please input the ref number on the website to check the current status..

  31. noel Reply

    on Friday, October 07, 2011 i sent a parcel with the consignment number xx. After tracking it online i happened to know that it had reached its destination branch on Mon, Oct 10, 2011 but it has not been delivered to the said address till now. I wonder, how long the responsible branch/people going to take to deliver it to the address.
    thanks.

  32. AMOL JOSHI Reply

    Our consignment has already reached Nagpur office..wonder why it is delaying..hope it will be dispatched asap to my address

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